Manage Allstays

How to cancel allstays and understand your rights in canada

What allstays is and why you might want to cancel

Allstays is a subscription service built for recreational vehicle owners and campers across North America. The app and website give you access to over 37,000 campgrounds, offline maps, road-grade warnings, low-clearance alerts, and RV-friendly stops-all designed to make your travels safer and more informed. You can purchase Allstays Pro through the Apple App Store, Google Play, or directly on their website, with monthly, quarterly, or annual plans available.

If you're thinking about cancelling Allstays, you're likely either a casual user who doesn't camp frequently, someone testing the service, or you've found an alternative tool that suits you better. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, so you avoid common traps and understand exactly what happens to your access and billing after you quit.

Understanding allstays pricing in canadian dollars

Allstays charges in US dollars and converts your payment to Canadian dollars at the time of purchase. Here's what you're paying for:

The annual plan offers the best value if you camp regularly, but cancelling early doesn't get you a prorated refund under Allstays' standard policy. This is why understanding your cancellation options upfront matters so much.

When you should cancel allstays

Cancel Allstays if you rarely use the app, if you've switched to a competing service like FreeRoam or Campendium, or if the $9.99 monthly charge no longer fits your budget. You should also cancel immediately if you notice a charge you didn't authorize, or if you're testing the service and realize it doesn't match your camping style. Stopee recommends cancelling as soon as you've made your decision-every extra billing cycle costs you real money.

How to cancel allstays on your device or account

Cancelling Allstays depends entirely on where you subscribed: through Apple, Google Play, or directly on the Allstays website. Each method is straightforward, but the steps differ.

Cancel allstays on iPhone (Apple app store)

If you subscribe through the Apple App Store, you cancel through the Settings app on your iPhone, not through Allstays itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Allstays.
5. Tap Cancel Subscription.
6. Choose your reason (optional) and confirm the cancellation.

Pro tip: Apple generates a cancellation receipt immediately. Take a screenshot of the confirmation screen for your records-Stopee recommends keeping proof of cancellation in case any charges appear later.

Warning: If you tap "Cancel Free Trial" instead of "Cancel Subscription," you'll lose access immediately. If you're still in a paid period, you'll keep access until the end of that billing cycle.

Cancel allstays on android (Google play)

Android users manage Allstays subscriptions through the Google Play Store app, not the Allstays app itself.

1. Open the Google Play Store app.
2. Tap the Menu icon (three horizontal lines, usually top left).
3. Select Subscriptions.
4. Find Allstays in your active subscriptions list.
5. Tap Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: Google Play sends you a confirmation email to your registered Google account. Check your inbox immediately to verify the cancellation went through. If you don't see an email within 10 minutes, repeat the process-sometimes the request doesn't register on the first attempt.

Cancel allstays through your account on the web

If you subscribed directly through Allstays.com or prefer to cancel online, you can do this through your account dashboard.

1. Visit Allstays.com and sign in to your account.
2. Navigate to your Account Settings or Subscription Management page.
3. Locate your active subscription and select Cancel or Manage Subscription.
4. Follow the on-screen prompts to confirm your cancellation.

If you can't find the cancellation option online, contact Allstays directly at apps@allstays.com. Include your email address, account username, and subscription details so they can process your cancellation quickly.

Cancel allstays by registered mail (for documented proof)

If you want a paper trail or proof of dispatch and receipt, you can send a written cancellation notice by registered mail. This is useful if you've had billing disputes or want absolute proof that you've cancelled.

1. Write a short letter requesting cancellation. Include your email address, username, account number (if you have it), and the date.
2. Address it to:
   • Allstays
     PMB 466
     7 Avenida Vista Grande B-7
     Santa Fe, NM 87508
     USA
3. Send it via registered mail with return receipt (raccomandata A/R) through Canada Post or a private courier service.
4. Keep your tracking number and receipt. Stopee advises holding onto these documents for at least 30 days after cancellation to protect yourself against unexpected future charges.

Warning: International mail to the US typically takes 7-14 business days. Use registered mail only if you're concerned about billing issues or need legal documentation; for standard cancellations, use the app or web method above.

What happens after you cancel allstays

Cancelling stops your recurring charges, but your access doesn't end immediately. Understanding this timeline prevents surprise charge confusion.

Your access after cancellation

When you cancel Allstays, your subscription enters a "grace period" until the end of your paid billing cycle. If you cancel on day 5 of a monthly subscription, you still have access to all Pro features for the remaining 25 days. If you cancel during an annual plan, you keep using Allstays until exactly one year from your purchase date.

Data you've already downloaded to your device-offline maps, campground details, filters-remains available even after your subscription ends. Once your paid period expires, the app reverts to free features only, and you lose access to premium filters, offline maps, and sync features across devices.

Pro tip: If you're cancelling an annual plan, take screenshots or export any campground lists or notes you've saved before your access expires. Stopee recommends doing this at least a week before your year ends so you don't lose important planning information.

Billing stops immediately

Cancellation prevents any future charges. Your credit card or payment method will not be charged again when your current billing cycle ends. If you're cancelling mid-month or mid-year, you do not receive a prorated refund for the unused portion-that's part of Allstays' standard policy.

Refunds and the 48-hour guarantee

Allstays offers limited refund protection, but there is one important window you should know about.

The 48-hour full refund guarantee

Allstays provides a voluntary 48-hour full refund guarantee from the moment of purchase. If you're not satisfied with the service, email apps@allstays.com within 48 hours and request a refund. The company states it will honour this guarantee, though the refund itself may take 5-7 business days to appear in your account.

Pro tip: Include your order confirmation number, purchase date, and a brief reason for the refund request. The more detail you provide, the faster Allstays processes your request. Keep your confirmation email from the purchase until the refund clears.

Refunds beyond 48 hours

Once the 48-hour window closes, Allstays' policy states that fees paid for the current subscription period are not refundable. However, the company reserves the right to consider refund requests on a case-by-case basis-meaning you can still ask, but there's no guarantee.

Circumstances that might qualify for a refund outside the 48-hour window include service being unavailable, the app crashing repeatedly, or charges appearing on your account without authorization. Email apps@allstays.com with a clear explanation and let Stopee's advice inform your request: be specific, factual, and include dates.

Refunds through apple or google

If you subscribed through the Apple App Store or Google Play, you can also request a refund directly through their platforms, which sometimes override Allstays' own refund policy.

• Apple: Go to Settings > [Your Name] > Media & Purchases > Purchase History. Find Allstays, tap "Report a Problem," and request a refund.
• Google Play: Open the Google Play Store, go to your profile, find "Payments and subscriptions," and select Allstays to request a refund.

Apple and Google sometimes approve refunds even when Allstays refuses, especially if you're within 30 days of purchase. Stopee recommends trying both the app store and Allstays directly if you're looking for a refund.

Your consumer rights in canada

Canada doesn't have a universal 14-day cooling-off period for digital subscriptions like the European Union does. Instead, your protection depends on provincial consumer protection laws and the terms you agreed to at purchase.

General consumer protection across canada

All provinces prohibit deceptive or unfair business practices. If Allstays charged you for something you didn't agree to, billed you after cancellation, or made false claims about features, you have grounds to dispute the charge. You can escalate this through:

• Your credit card issuer or bank (chargeback)
• Your provincial consumer protection office
• Small claims court (if the amount justifies it)

Pro tip: Keep every receipt, confirmation email, and cancellation proof. If a dispute arises, these documents are your strongest evidence that you cancelled or that a charge was unauthorized.

Provincial variations

Some provinces offer broader protections. For example, Ontario's Consumer Protection Act allows consumers to cancel certain contracts within a cooling-off period, though digital subscriptions are often excluded. British Columbia and Alberta have similar frameworks. If you believe Allstays has violated consumer law in your province, contact your provincial consumer protection office:

• Ontario: Service Ontario Consumer Relations (1-800-889-9999)
• British Columbia: Consumer Protection BC
• Alberta: Office of the Fair Trading Commissioner
• Quebec: Office of the Protector of the Consumer

Stopee always encourages consumers to know their rights and escalate when companies refuse legitimate requests.

Common mistakes to avoid when cancelling

Cancelling subscriptions can be stressful, especially when charges keep appearing. Here's what most people get wrong-and how to avoid it.

Mistake 1: confusing cancellation with uninstalling the app

Deleting the Allstays app from your phone does not cancel your subscription. Your recurring charge continues even if the app isn't on your device. You must cancel through Settings (Apple) or Google Play (Android), or through your web account. Stopee has seen this mistake lead to months of unexpected charges.

Mistake 2: not saving your cancellation confirmation

Always take a screenshot or save the confirmation email. If a charge appears after cancellation, you need proof that you cancelled. Without documentation, disputing the charge becomes your word against Allstays'.

Mistake 3: waiting until the day before the next charge

Cancel at least 5 business days before your next billing date. This gives you a buffer in case the cancellation request doesn't process immediately. If you cancel on the billing date itself, the charge may already be pending and difficult to reverse.

Mistake 4: assuming the refund is automatic

Refunds are not automatic. You must request them explicitly within 48 hours or through your app store. If you simply cancel and wait, you won't get your money back. Email apps@allstays.com or contact Apple or Google directly to request a refund if you're within the refund window.

Mistake 5: not checking your credit card for recurring charges

After cancelling, monitor your credit card statement for at least two billing cycles. If an unexpected Allstays charge appears, contact your bank immediately. Stopee recommends setting a phone reminder for the day after your cancellation was supposed to take effect.

Checklist for cancelling allstays

Use this checklist to ensure you've covered every step:

• [ ] Decide your cancellation method (app, Google Play, web, or mail)
• [ ] Take a screenshot of your cancellation confirmation
• [ ] Save or forward the confirmation email to yourself
• [ ] Note the date you cancelled and the date your access expires
• [ ] Download or export any campground lists or data before access ends
• [ ] Check your credit card statement 5-7 days after cancellation
• [ ] If refund-eligible (within 48 hours), email apps@allstays.com with your request
• [ ] Save all receipts and confirmation documents for at least 90 days

Contacting allstays and escalation options

If cancellation doesn't work or you have billing issues, here's how to reach Allstays and what to do if they don't respond.

Direct contact information

Email apps@allstays.com for subscription, refund, or cancellation questions. Include your full email address, username, and account details so Allstays can locate your subscription quickly. Response time typically ranges from 24-48 hours during business days.

For mailed cancellation notices (with documented proof), send to:

Allstays
PMB 466
7 Avenida Vista Grande B-7
Santa Fe, NM 87508
USA

Use registered mail with return receipt so you have proof of delivery.

If allstays doesn't respond

If you don't receive a reply within 5 business days, escalate through your payment method. Contact your credit card company or bank and file a dispute if Allstays charges you after cancellation or refuses to issue a legitimate refund. This is your legal right as a consumer.

Stopee recommends having all documentation ready before you dispute-confirmation of cancellation, emails, screenshots, and your credit card statements showing the charges in question. Disputes are resolved faster when you provide clear evidence.

Summary: your path to cancelling allstays

Cancelling Allstays is quick and painless once you know which method applies to you. Whether you're using iPhone, Android, or the web, the process takes fewer than five minutes. Keep your confirmation, monitor your billing for the next two cycles, and don't hesitate to request a refund if you're within 48 hours of purchase.

Canada's consumer protection laws give you options if Allstays bills you improperly or refuses a justified refund. Know your rights, document your cancellation, and escalate to your provincial consumer protection office or bank if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Whether you're testing a service, switching to a competitor, or simply tightening your budget, Stopee empowers you with clear, honest guidance so you stay in control of your spending and your digital subscriptions. Visit Stopee today to manage all your subscriptions in one place.