Manage Antidote

How to cancel antidote: your canadian guide to stopping language tool subscriptions

What antidote is and why you might want to cancel

Antidote is a suite of language correction tools from Druide Informatique that helps you refine writing in French and English. The service includes Antidote 12 (desktop software for Windows and Mac), Antidote Web (browser-based access), Antidote Mobile (smartphone apps), and Antidote+ (the subscription tier that bundles them together). You can subscribe through Apple's App Store, Google Play, or directly from Druide's platforms.

Separately, Antidote Health is a telehealth service managed by a different team-it handles online prescriptions and medical consultations. If you're cancelling the language tools, focus on Druide Informatique; if you're cancelling Antidote Health, contact their support team directly. This guide covers the language software.

Whether you've found a cheaper alternative, completed your writing project, or simply don't use the tool enough to justify the cost, Stopee is here to walk you through cancellation step by step. Understanding your cancellation options before you act prevents billing surprises and protects your rights as a Canadian consumer.

When cancellation makes sense

Cancel Antidote if you no longer need advanced grammar checking, if you're switching to free alternatives like Grammarly's free tier or Microsoft Word's built-in editor, or if your subscription auto-renews and you've forgotten about it. Many users discover they subscribed through multiple channels (app store and direct) and pay twice without realizing-Stopee recommends auditing all your active subscriptions monthly to catch these overlaps.

When you might want to keep your subscription

Keep Antidote if you write professionally in French, rely on its bilingual dictionaries, or use the grammar guides regularly. The annual plan at $59.95 CAD works out to roughly $5 per month, making it one of Canada's most affordable correction tools. If you're in a trial period or early in a billing cycle, waiting until near renewal to cancel may position you better for a refund negotiation with Druide support.

Antidote pricing plans and billing cycles

Understand what you're paying for and when renewal occurs.

Note that renewal dates matter: if you subscribed on March 15, your next charge occurs March 15 next year unless you disable auto-renewal before that date. Stopee advises setting a phone reminder 30 days before renewal so you have time to cancel without pressure. If you subscribed through Apple or Google, their renewal dates may not match Druide's internal records-always check your app store account as the source of truth for billing.

Consumer rights under canadian law

You have legal protections when cancelling subscriptions in Canada.

What the competition act and consumer protection laws require

Canada's Consumer Protection Act (varies by province) and federal Competition Act require that subscription cancellations be easy to initiate-ideally as simple as the signup process. Druide must clearly disclose renewal terms before you pay, and must honour cancellation requests within a reasonable timeframe (typically 14 to 30 days). If Druide or the app store refuses to process your cancellation or refund without valid reason, you can escalate to your provincial consumer protection authority.

British Columbia's Consumer Protection Act, Ontario's Consumer Protection Act, and Quebec's Consumer Protection Law all protect subscribers from unfair auto-renewal practices. If a company makes cancellation deliberately hard-burying a link, requiring a phone call when online cancellation is available, or charging unexpected fees-you may have grounds to dispute the charge with your bank or credit card company. Stopee encourages you to document every step: screenshots of the cancellation request, email confirmations, and proof of payment.

Escalation points if druide refuses cancellation

If Druide fails to honour a valid cancellation request within 30 days, contact your provincial consumer protection office: the Office of the Consumers' Commissioner in British Columbia, Consumer Protection Ontario, or the Protecteur du consommateur in Quebec. You can also file a complaint with the Competition Bureau if you believe Druide has engaged in deceptive marketing around auto-renewal. Many disputes resolve faster when a consumer authority is copied on your email.

How to cancel antidote based on where you subscribed

Cancellation method depends on your subscription source-not all paths are equally straightforward.

Cancel if you subscribed through apple app store

Apple manages billing and refunds directly; Druide does not process cancellations for App Store purchases.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then select Subscriptions.
3. Find Antidote in the list and tap it.
4. Tap Cancel Subscription and confirm your choice.
5. Apple will send you a confirmation email; billing stops at the end of your current period.

Pro tip: If you cancel mid-cycle, you retain access until the paid period ends. You can resubscribe anytime without penalty.

Warning: Deleting the Antidote app does not cancel the subscription-you must go through Settings > Subscriptions.

Cancel if you subscribed through google play

Like Apple, Google processes cancellations and refunds; Druide Informatique is not involved.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions, then Subscriptions.
4. Tap Antidote and select Cancel Subscription.
5. Confirm cancellation; you'll receive an email confirmation from Google.

Pro tip: You can also cancel via the web version of Google Play at play.google.com by navigating to Account > Subscriptions.

Warning: Uninstalling the app does not cancel-use the Subscriptions menu only.

Cancel if you subscribed directly from druide's platforms

This is the most common route for desktop users. You'll log into Druide's Client Portal to disable auto-renewal.

1. Visit antidote.info and click Client Portal (top right).
2. Log in with your Druide account email and password.
3. Navigate to Subscriptions and find Antidote+.
4. Click Deactivate Auto-Renewal or Disable Renewal.
5. Druide will send a confirmation email within 24 hours.

Pro tip: Disabling auto-renewal preserves your access until the current period ends-you don't lose anything mid-subscription.

Warning: If you forget your Druide password, use the Password Reset link before accessing the portal. If password recovery fails, email support@antidote.info (check the Antidote Help Centre for the current support email, as it may change).

Cancel via email or support contact

If the portal method fails or you want a documented cancellation request, email Druide support.

1. Compose an email to support@antidote.info with subject line: "Subscription Cancellation Request".
2. Include your full name, account email, and subscription plan (e.g., "Antidote+ Personal").
3. Clearly state: "I request cancellation of my Antidote subscription effective [date]".
4. Send from the email address linked to your Antidote account.
5. Save the confirmation reply Druide sends.

Pro tip: Request a read receipt or send via a tracked email service so you have proof Druide received your request.

Cancel by registered mail (Canada post)

For the strongest proof of cancellation and to bypass any email issues, send a formal written request by registered mail (raccomandata A/R).

1. Write a brief letter stating: "I request immediate cancellation of my Antidote subscription. Account email: [your email]. Subscription plan: [plan name]."
2. Sign and date the letter.
3. Address it to Druide Informatique (get the current mailing address from antidote.info/en/contact or from your last invoice).
4. Visit a Canada Post office and send the letter by Registered Mail with Return Receipt (raccomandata A/R).
5. Keep the receipt; it proves you sent the cancellation on a specific date.

Pro tip: Registered mail costs about $12 CAD but provides legal proof that arrives at Druide's front desk. If a refund dispute arises later, you have an irrefutable delivery date.

Warning: Allow 5-7 business days for registered mail to reach Druide. Don't assume cancellation is processed until you receive a confirmation email or see the next renewal fail to charge.

What happens immediately after you cancel

Cancellation is not instant-understand the access and data timeline.

Access after cancellation

When you disable auto-renewal via the Client Portal or app store, your subscription remains active until the end of the current billing period. For example, if you renew on March 15 and cancel on March 20, you keep full access until March 14 next year. On March 15, your login credentials still work but the software may remind you that your subscription has expired.

For app store cancellations (Apple and Google), access typically continues through the paid period as well. You can log out and log back in without losing functionality during that window.

Registered mail cancellations take effect the month following receipt by Druide. If you mail a cancellation on April 1 and Druide receives it April 8, your subscription ends May 8 (or on your renewal date, whichever comes later).

What happens to your data and account

After cancellation, Druide typically retains your account data-saved corrections, dictionary entries, and personalized settings-for 12 months or longer. You can reactivate your subscription without losing this information. If you want to delete your account entirely, contact Druide support and request full data deletion; this process takes 30-60 days.

Stopee recommends exporting or screenshotting any important corrections or notes before the billing period ends, especially if you don't plan to resubscribe.

Refund policy and what you can realistically recover

Refunds are limited; know the rules before expecting money back.

Druide's official refund policy for direct subscriptions

Druide's Terms and Conditions state that payments for Antidote Mobile, Antidote Web, and Antidote+ are non-refundable once processed. No partial credit or prorated refunds are issued, even if you cancel on day one of a 365-day subscription. This policy is strict and applies to all direct purchases through antidote.info.

However, this does not mean you have zero recourse. If you cancelled within 14 days of purchase and did not use the software, you may have grounds to request a refund under consumer protection laws (the 14-day cooling-off period). Contact support@antidote.info with your order date and a brief explanation-some support agents will approve a one-time courtesy refund for first-time subscribers.

Refunds for app store and google play purchases

Apple and Google enforce their own refund windows, which are often more generous than Druide's policy.

• Apple App Store: You have 14 days to request a refund for subscription charges. Open Settings > [Your Name] > Subscriptions > Antidote, tap Report a Problem, and select your reason (charged incorrectly, didn't mean to purchase, etc.). Apple reviews and typically refunds within 5-10 business days if approved within the 14-day window.
• Google Play: Google allows refunds within 48 hours of charge for most subscriptions. Go to play.google.com, click Account, Payments and Subscriptions, Subscriptions, tap Antidote, and select Report a Problem. Google processes refunds immediately if approved.

Pro tip: Act quickly-the longer you wait after the charge, the less likely Apple or Google will approve a refund.

No refund? dispute with your bank

If Druide refuses a legitimate refund request, you can dispute the charge with your credit card company or bank. File a chargeback or dispute within 120 days of the charge; your bank will investigate and may recover the funds. Stopee advises this as a last resort after contacting Druide support directly.

Common mistakes when cancelling antidote

You're not alone in making these slip-ups-we've seen countless Canadians waste time or lose money by rushing the cancellation process.

Mistake 1: thinking app deletion cancels the subscription

Uninstalling Antidote from your phone or deleting the desktop software does nothing to stop billing. The subscription renews independently of the app. Many users delete the app thinking they've cancelled, only to discover a surprise charge weeks later. Always use the portal or subscriptions menu, never rely on deletion.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple App Store, cancelling via Google Play or the Druide portal has no effect-you must cancel through Apple. Stopee recommends checking your email receipts to identify your exact subscription source, then using the corresponding cancellation method. A single missed redirect costs you another renewal.

Mistake 3: forgetting to save proof of cancellation

Screenshot or forward confirmation emails to yourself. If a dispute arises and you can't prove you cancelled, you're liable for the charge. Druide's support team is responsive but busy; a paper trail saves time.

Mistake 4: cancelling too close to renewal

If your renewal date is tomorrow and you cancel today via email, the charge may still process because email requests take 24-48 hours to process. Cancel at least 7-14 days before renewal to guarantee the next charge doesn't go through. For postal mail, cancel 30 days in advance to allow delivery time.

Mistake 4: not checking for multiple subscriptions

Some users subscribe through both the app store and Druide's portal simultaneously. You could be paying twice. Log into your Apple account, Google Play, and Druide's Client Portal and audit all active subscriptions before cancelling-you may find overlaps and be able to recover duplicate charges.

Checklist: steps to take before and after cancellation

Use this checklist to avoid oversights.

• Audit all subscriptions: Apple, Google Play, and Druide portal to identify active plans.
• Check your last email receipt or invoice to confirm the subscription source.
• Note your renewal date and plan name (e.g., "Antidote+ Personal").
• Set a phone reminder for 7 days before renewal as a safety net.
• Export or screenshot any important corrections or settings before cancellation.
• Cancel via the primary platform (Apple Settings, Google Play, or Druide portal) at least 7-14 days before renewal.
• Save the confirmation email or receipt from Druide.
• Verify that the next renewal charge does not appear on your credit card 1-2 days after the period ends.
• If charged after cancellation, contact support@antidote.info immediately with your cancellation confirmation.
• If support refuses a refund, file a dispute with your bank or credit card company within 120 days.

Antidote alternatives worth considering

If you're cancelling because you want to try something else, consider these options.

Stopee's take: Antidote remains the strongest choice for bilingual French-English writers in Canada. If cost is your primary concern, Grammarly Free or Microsoft Word's built-in tools cover basic needs. If you write only English, Grammarly Premium offers better integration and AI features.

Antidote health telehealth: cancelling separately

If you subscribed to Antidote Health (the telehealth service for prescriptions and consultations), cancellation is separate from the language tools.

How to cancel antidote health

Antidote Health subscriptions are managed by a different team. Email support@antidotehealth.com with the subject "Subscription Cancellation Request" and your account email. Cancellation takes effect the first day of the following subscription month. For example, if you email on April 15 and renew on April 20, cancellation goes into effect May 1. Check antidotehealth.com/online-prescriptions for the latest refund and cancellation terms.

Druide informatique contact information and registered address

If you need to escalate or send a registered mail cancellation, use the details below.

Email support

Email: support@antidote.info (for Antidote language tools) or support@antidotehealth.com (for telehealth).

Response time: 24-48 hours during business hours. Include your account email and subscription plan in the subject line for faster resolution.

Registered mail address

Contact antidote.info/en/contact or check your last invoice for Druide's current registered office address in Quebec. As of publication, Druide Informatique is based in Montreal, but office locations change-always verify the address before mailing.

Phone support

Druide offers limited phone support. Visit the Help Centre at antidote.info/en/help-centre for current phone hours and numbers.

Final thoughts: you have the power to cancel antidote painlessly

Cancelling a subscription should never feel like a trap. Antidote's cancellation process is straightforward if you know the right steps and avoid common pitfalls. Whether you cancel through the app store, Druide's portal, or registered mail, you're protected by Canadian consumer law-Druide must honour your request within 30 days, and if they refuse without cause, you can escalate to your provincial consumer authority.

Stopee has helped thousands of consumers cancel subscriptions and reclaim their money through persistence and documentation. Start by auditing all your active subscriptions today (Apple, Google, and Druide), then use the method that matches your subscription source. Set a reminder for 7 days before renewal, save your confirmation email, and verify that the next charge doesn't appear. If billing continues after you've cancelled, contact support@antidote.info immediately with your proof-most refund disputes resolve within 10 business days when you have clear documentation.

Stopee stands with you through every cancellation. Our step-by-step guides, checklists, and consumer rights summaries empower you to take control of your subscriptions and never overpay again. Start your cancellation journey today-it takes less than five minutes.