Manage Apify

How to cancel apify and reclaim your platform credits

What is apify and why you might cancel

Apify is a cloud-based platform that lets you automate web scraping, data extraction, and repetitive web tasks without building everything from scratch. The service offers prebuilt automation "Actors", custom script hosting, and platform credits you consume as you run jobs. It's popular with businesses that need to collect data at scale, prospect for leads, or automate routine web operations.

You pay Apify through a combination of subscription fees (monthly plans) and usage-based charges (platform credits). If you've signed up and now realize the service doesn't fit your workflow, costs more than expected, or you've found a cheaper alternative, cancelling is straightforward-but timing matters.

Common reasons to cancel apify

You might cancel because your data collection project ended, your team switched to a different automation tool, or the monthly fees plus overage charges exceeded your budget. Some teams discover that Apify's pricing model-where you prepay credits and then burn through them faster than expected-doesn't align with sporadic usage patterns. Others simply need a simpler solution.

Why cancellation timing affects your refund eligibility

Apify's refund policy is restrictive: fees are generally non-refundable and non-cancellable unless Apify agrees to an exception. This means you cannot simply cancel mid-cycle and receive a pro-rata refund for unused days. Understanding this upfront helps you decide whether to cancel immediately or let your current billing period run out.

Your consumer rights in canada and when to escalate

Canadian consumer protection law gives you meaningful rights, even when a company's terms say "non-refundable." Federal and provincial laws can override unfair contract terms, especially around digital services.

What canadian law says about digital subscriptions

Under the Competition Act and applicable provincial consumer protection statutes (such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act), you have the right to cancel most digital services within a reasonable timeframe. If Apify engaged in misleading advertising, hidden fees, or made it unreasonably difficult to cancel, you may have grounds to dispute charges or demand a refund.

If Apify fails to deliver the service as promised, charges without clear authorization, or violates provincial consumer protection standards, you can file a complaint with your provincial consumer protection authority. In Ontario, that's Consumer Protection Ontario. In British Columbia, it's the Office of the Registrar of Mortgage Brokers and Real Estate Services or local consumer protection branches. These agencies have power to investigate and compel refunds.

When to contact your provincial regulator

Escalate to your provincial consumer protection office if Apify refuses to cancel your account, continues charging you after you've submitted cancellation, or denies a refund you believe you're entitled to. Document all communications-emails, screenshots of the web interface, billing statements, and dates of cancellation requests. Stopee recommends keeping these records for at least 12 months.

Apify pricing and what you're paying for

Understanding Apify's pricing structure helps you spot whether you're being overcharged and what you'll lose when you cancel.

Monthly plans and included platform credits

How platform credits and overages work

Each plan includes a monthly allowance of platform credits. When you run an automation task-such as scraping a website or executing an Actor-Apify deducts credits from your account. If you exceed your monthly allowance, you're billed for overages at Apify's per-credit rates, which add up quickly. This dual-pricing model catches many users off guard: they think they're paying a fixed monthly fee, then face surprise overage bills.

When you cancel, any prepaid credits do not roll over to the next month. They expire at the end of your current billing cycle. This means if you prepaid $999 for a Business plan and cancel mid-month, you lose the unused portion of those credits.

How to cancel apify in three steps

Apify requires you to cancel through its web interface-not by email, phone, or support ticket. Following this process correctly ensures your cancellation is documented and takes effect as promised.

Step-by-step cancellation process

1. Log in to your Apify account at the web interface (apify.com) using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page to reset it before proceeding.
   • Enable two-factor authentication if prompted; this protects your account during the cancellation process.
2. Navigate to your Billing settings or Billing & Plans section from your account dashboard.
   • Look for a menu labeled "Billing", "Plans", or "Subscription" in your account settings.
   • If you cannot find the Billing section, check Apify's help documentation or contact support to confirm the correct URL for your account.
3. Select the option to downgrade or cancel your subscription.
   • Apify may offer you a cheaper plan before allowing full cancellation; you can skip this if you want to cancel entirely.
   • Review the cancellation terms displayed on screen to confirm your subscription ends at the end of the current billing cycle.
   • Confirm cancellation by clicking the final "Cancel subscription" or "Confirm cancellation" button.

Pro tip: Take a screenshot of the cancellation confirmation page showing the date and status. Email this screenshot to yourself immediately as proof of cancellation. Stopee advises keeping this documentation for at least 6 months in case Apify charges you again by mistake.

Cancellation via registered mail for legal protection

If you want to create a separate legal record of your cancellation request-or if the web interface fails-you can send a registered letter (posta certificata in Italian contexts, or registered mail in Canada) to Apify's registered headquarters address.

1. Prepare a brief cancellation letter stating your name, email, account ID, and request to cancel effective immediately or at the end of the current billing cycle.
   • Keep the letter simple and professional: "I request immediate cancellation of my Apify subscription effective [date]."
   • Do not make threats or demands; let the legal tone come from the registered mail service itself.
2. Send the letter via Canada Post Xpresspost Signature (or equivalent tracked, signature-required service) to Apify's Czech headquarters.
   • See the Address section below for the exact mailing address.
   • Canada Post will provide tracking and proof of delivery; keep this receipt.
3. Wait for Apify's response confirming cancellation.
   • This may take 5 to 10 business days depending on mail and Apify's internal processing time.
   • If you receive no response or continue to be charged, file a complaint with your provincial consumer protection authority and reference the registered mail delivery proof.

Warning: Sending a registered letter does not replace cancellation through the web interface. Use both methods if you want maximum legal protection, but recognize that Apify's terms require web-based cancellation. Stopee strongly recommends using the web interface first, then sending registered mail as a backup if problems arise.

What happens after you cancel

Cancellation is often confusing because the process and the results are two separate things. Here's exactly what to expect once you've submitted your cancellation request.

Timing and when your access ends

When you cancel, your subscription remains active until the end of your current billing cycle. On the last day of that cycle, your access to Apify's platform ends and your subscription does not renew. You can continue using the service until midnight on the final day-then your account locks.

If you cancel on June 15 and your billing cycle runs June 1-30, your subscription remains active until June 30. On July 1, you lose access unless you reactivate before midnight on June 30.

What happens to your platform credits

Any prepaid platform credits tied to your cancelled subscription expire at the end of the billing cycle and do not carry over. If you had $500 in unused credits and you cancel mid-month, you forfeit that $500. This is the biggest financial hit most users face when they cancel Apify-not the refund denial, but the loss of prepaid credits.

If you need to preserve credits for future use, consider downgrading to the Free plan instead of cancelling entirely. This keeps your account and credits active, though the Free plan comes with only $5 in monthly credits.

Final invoices and overage charges

After you cancel, monitor your email and billing dashboard for one final invoice. This invoice covers any overage usage (extra Actor runs, proxy usage, etc.) you incurred during your last billing period. Even after submitting cancellation, you can still be charged for overages up until the moment your subscription ends.

Review this final invoice carefully. If the charges seem wrong, contact Apify support within 14 days and request a detailed breakdown of how overages were calculated. Stopee recommends taking a screenshot of your final invoice and keeping it for 12 months.

Apify's refund policy and your options

Apify's published policy states that fees are generally non-refundable and non-cancellable unless Apify agrees to make an exception. This is a significant limitation that affects most cancellation scenarios.

When apify will (and won't) refund you

Apify does not offer refunds for cancelled subscriptions, plan downgrades, or prepaid platform credits that go unused. If you cancel mid-cycle, you forfeit the remainder of your prepaid fees and credits.

Apify may offer compensation in narrow cases-such as accidental charges, platform outages that prevented you from using the service, or billing errors on Apify's side. In these cases, Apify typically issues compensation as usage credits (not cash refunds) to your account. To request this, contact Apify support with evidence of the error and request credit compensation through their resolution process.

Disputing charges through your credit card or bank

If Apify continues to charge you after you've cancelled, or if you believe you're entitled to a refund under consumer protection law, you can file a dispute (chargeback) with your credit card company or bank. Here's how:

1. Contact your credit card issuer (Visa, Mastercard, etc.) or your bank's dispute department.
   • You can usually do this online through your account, by phone, or by visiting a branch.
2. Explain that Apify charged you after cancellation or that the service did not match the advertised description.
   • Provide your cancellation screenshot, emails from Apify, and billing statements as evidence.
   • Explain that you attempted to resolve this with Apify support before escalating.
3. Your bank will open a dispute investigation and may issue a provisional credit while the investigation proceeds.
   • This typically takes 30 to 60 days.
   • If the bank rules in your favour, the charge is reversed and you keep the credit.

Pro tip: Filing a chargeback is your nuclear option-it signals to Apify that you're serious about disputing the charge, and it may trigger Apify to refund you directly to avoid the cost of the dispute. However, it can also lead to your account being permanently closed or flagged. Use it only after direct negotiation fails.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you paying for months after you thought you'd quit.

Mistake 1: assuming you can cancel by email or phone

Apify's terms explicitly require cancellation through the web interface. Sending an email to support saying "please cancel my account" does not constitute a valid cancellation request. Support may acknowledge your email, but if you haven't cancelled through the web interface, your subscription will renew and you'll be charged.

Always complete the web interface cancellation first. Use email or registered mail only as a backup or for escalation purposes.

Mistake 2: cancelling too close to the billing date

If your billing cycle renews on the 1st of each month and you cancel on the 30th, you're at risk of being charged for the next month if there's a processing delay. Cancel at least 3 to 5 days before your billing date to give Apify time to process your request.

Check your billing page to see your exact renewal date. Then set a reminder to cancel at least 5 days before that date.

Mistake 3: forgetting to check for continued charges

After you submit cancellation, log back into your account 2 to 3 days later to confirm the subscription status shows "Cancelled" or "Active until [date]". If the status still shows "Active", contact support immediately.

Additionally, watch your credit card or bank account for the next 60 days. If Apify charges you after your cancellation date, document the date and contact your bank to dispute it.

Mistake 4: not preserving evidence

If a dispute arises, you'll need proof that you cancelled. Take screenshots of the cancellation confirmation page, the billing page showing the cancellation status, and any confirmation emails. Store these in a folder or cloud drive you can access for the next 12 months. Stopee recommends emailing these screenshots to yourself for an automatic timestamp.

Checklist before you cancel apify

Use this checklist to ensure you don't miss anything critical before you submit your cancellation request.

• Log in to your Apify account and confirm your current plan and billing date.
• Export or download any important data, scripts, or Actor configurations you might need later.
• Calculate any outstanding overage charges that may appear on your final invoice.
• Note the exact amount of prepaid credits you'll forfeit by cancelling mid-cycle.
• Confirm the date your current billing cycle ends (this is when your access expires).
• Decide whether to cancel immediately or let the current cycle finish (to use remaining credits).
• Reset your Apify password if you suspect unauthorized access or haven't changed it in over a year.
• Enable two-factor authentication on your account if not already active.
• Navigate to the Billing section and confirm you can see the cancellation option.
• Take a screenshot of the current billing/subscription page before you cancel.
• Click "Cancel" and take a screenshot of the cancellation confirmation page.
• Email the confirmation screenshot to yourself immediately as proof.
• Wait 2 to 3 days, then log back in to verify the subscription status shows as cancelled.
• Set a calendar reminder to check for any post-cancellation charges 14 days after the billing cycle ends.

Reasons to keep your apify subscription versus cancelling

Before you submit cancellation, consider whether there are reasons to keep your subscription active. Here's a quick comparison to help you decide.

If you're on the fence, consider downgrading to the Free plan instead of cancelling completely. This preserves your account, lets you keep a small credit allowance, and lets you return to paid plans later without losing historical data.

How to contact apify and where to send cancellation notices

Apify's registered headquarters is located in Prague, Czech Republic. If you choose to send a registered cancellation letter, use the address below. For web-based support, use the official Apify website.

Apify registered office address (for certified mail)

Apify Technologies s.r.o.
Václavská 1, 110 00 Prague 1
Czech Republic

Send all certified cancellation letters via Canada Post Xpresspost Signature to this address. Include your full name, email address, account ID, and a clear statement of your cancellation request. Keep your Canada Post receipt as proof of delivery.

Web-based support and account management

For day-to-day account issues, billing questions, or support requests, visit Apify's help centre at help.apify.com. You can also log in to your account at apify.com and use the in-app support chat or email support from your dashboard.

Pro tip: Before you cancel, save the support contact details and help article links in case you need to follow up after cancellation. Stopee recommends keeping these details in the same folder where you store your cancellation screenshots.

Your next step: cancel with confidence

Cancelling Apify is straightforward if you follow the steps in this guide-but the policy is strict and refunds are rare. You now know how to cancel through the web interface, what to expect after cancellation, when to escalate to your provincial regulator, and how to dispute charges if Apify fails to honour your cancellation request.

Start by logging into your account and navigating to Billing. Take screenshots of your current plan and billing date. Then proceed with the three-step cancellation process outlined earlier in this guide. If problems arise-such as continued charges after cancellation or a denied refund you believe you're entitled to-document everything and contact your provincial consumer protection authority.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by arming them with knowledge of their rights and step-by-step processes that work. If you face resistance from Apify or need guidance on whether your situation qualifies for a refund under Canadian consumer law, Stopee is here to empower you with the information you need to succeed.