Manage Avast

How to cancel avast and recover your money in canada

What avast is and why you might cancel

Avast is a global cybersecurity company offering antivirus, VPN, and privacy tools across Windows, Mac, Android, and iOS devices. You can download Avast Free Antivirus at no cost, or upgrade to Premium Security, Ultimate, or SecureLine VPN for advanced protection across multiple devices. Most Canadians subscribe through Avast's website, the Apple App Store, or Google Play, with auto-renewal enabled by default. If you've decided Avast isn't right for you-whether due to cost, switching to a competitor, or simply not using the service-cancelling is straightforward once you know which platform you used to subscribe.

At Stopee, we've helped thousands of consumers navigate cancellation on their own terms. This guide walks you through every platform, refund eligibility, and your rights under Canadian consumer protection law, so you cancel with confidence and keep money where it belongs: in your pocket.

Your subscription options and current pricing

Avast's pricing varies by plan, device count, and billing cycle. Below is the current Canadian pricing (CAD) for popular tiers:

After your first year, renewal pricing typically increases. Keep track of your renewal date so you can cancel before you're charged again.

Should you cancel avast?

Cancel if you're unhappy with protection quality, switching to Norton, McAfee, or Kaspersky, or simply don't need paid antivirus anymore. Don't cancel if you're mid-contract and facing charges-instead, use the refund process (covered below) to recover money within 30 days of purchase. Stopee recommends reviewing your actual usage: if you haven't opened Avast in three months, cancellation likely makes sense. If you're cancelling to test another service, give it 14 days first; switching costs time, and Avast's 30-day money-back guarantee protects you.

How your consumer rights protect your cancellation in canada

Federal and provincial consumer protection laws

Canadian consumers enjoy strong protections when cancelling software subscriptions. Under the Competition Act (federal level), Avast cannot use misleading billing practices or hide cancellation options. Most provinces, including Ontario and British Columbia, require businesses to make cancellation "as easy as subscription." Quebec's Consumer Protection Act is the strongest: it guarantees a full refund on annual subscriptions cancelled within 30 days, or a prorated refund after 30 days (calculated per day used). This right applies even if Avast's terms state otherwise.

If Avast refuses to process your refund, you can escalate to your provincial consumer protection authority. Stopee recommends keeping all receipts, cancellation confirmations, and email correspondence as evidence.

Money-back guarantees specific to avast

Avast explicitly offers a 30-day money-back guarantee for products purchased directly from its website or desktop app. Google Play purchases also qualify under this guarantee per Avast's terms. Apple App Store purchases do not-those must be refunded through Apple's process. This guarantee is your first lever: if you cancel within 30 days and request a refund, Avast must process it. Processing takes up to 7 business days for card and PayPal refunds, and up to 14 days for other payment methods.

Cancellation methods by platform

Cancel your avast subscription through the web (Avast account)

If you subscribed directly via Avast's website or desktop app, this is your primary cancellation route. Follow these steps:

1. Visit your Avast Account at account.avast.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot your password?" and reset via email.
2. Navigate to "My Subscriptions" in your account dashboard.
3. Locate the active Avast subscription you wish to cancel.
4. Click "Manage subscription" beside the product name.
5. Select either "Unsubscribe" or "Cancel renewal" (wording varies by plan).
6. Confirm your cancellation when prompted.
   • Do not re-enter payment details or authorise any new charge.
7. Your subscription status will change to "Expiring." You retain full access until your current billing period ends.
8. Avast will send a cancellation confirmation email within minutes.
   • Pro tip: screenshot this confirmation and your account status page as proof of cancellation.

Warning: After cancellation, Avast will often display re-subscription offers or discounts on your next login. Ignore these-they do not override your cancellation request.

Cancel avast through the apple app store (iOS)

If you subscribed via the App Store on your iPhone or iPad, you must cancel through Apple, not Avast directly:

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find and tap the Avast subscription (e.g., "Avast Premium Security").
   • You may see multiple Avast subscriptions if you've subscribed to different products; cancel each separately.
5. Tap "Cancel Subscription" (or "Cancel Free Trial" if you're on a trial).
   • Apple may offer a discounted renewal to keep you-decline this unless you want to stay.
6. Confirm by tapping "Confirm Cancellation."
7. You will see a confirmation screen and receive an email from Apple within minutes.
8. Your Avast access continues until the end of your current billing cycle (shown on the same screen).
   • Pro tip: note the expiry date; this is your last day of access.

Warning: Apple App Store subscriptions cannot be refunded by Avast. If you purchased within 30 days and want a refund, you must request it from Apple directly via the App Store's "Report a Problem" feature. Apple typically refunds within 5 business days if the refund is justified (e.g., accidental purchase or service not as advertised).

Cancel avast through google play (Android)

If you subscribed via the Google Play Store on your Android device, follow this process:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right).
3. Select "Payments and Subscriptions."
4. Tap "Subscriptions."
5. Find and tap the Avast subscription you wish to cancel.
6. Tap "Cancel subscription."
   • Google Play may suggest "Pause subscription" as an alternative. Decline this unless you plan to resume within three months.
7. Confirm your cancellation by tapping "Cancel subscription" again on the confirmation screen.
8. You will receive a confirmation email from Google Play, and your Avast access continues through the end of the paid period.
   • Pro tip: Avast's 30-day money-back guarantee applies to Google Play purchases, so you can request a refund directly from Avast within 30 days if needed.

Warning: Unlike Apple App Store, Google Play refunds can come directly from Avast under its stated terms. If you cancel a Google Play subscription but later want a refund, contact Avast support within 30 days of your original purchase.

What happens after you cancel your avast subscription

Your access and account after cancellation

When you cancel, billing stops immediately-Avast will not charge you again for that subscription. You keep full access to all premium features until your current paid period expires. For example, if you cancel on day 15 of a 12-month annual subscription, you can use Avast until day 365 of that original term. Your Avast account and all saved settings, passwords (if stored in Avast Password Manager), and device information remain intact in your account unless you explicitly request deletion.

Cancellation does not automatically delete your account. If you wish to delete your entire Avast account-removing all personal data, email address, and licensing history-you must request this separately through your account settings or contact Avast support. This deletion is permanent and cannot be undone.

Reactivating your subscription

If you change your mind after cancellation, you can resubscribe to Avast at any time. However, you will lose any promotional first-year pricing you received in your original purchase. You'll be charged the current renewal rate, which is typically higher than the introductory rate. Check Stopee before resubscribing-we often find better renewal pricing or promotional codes through legitimate resellers that beat Avast's standard renewal rates.

Refund eligibility and how to request money back

The 30-day money-back guarantee

Avast promises a full refund within 30 days of purchase for subscriptions bought directly from Avast's website, Windows or Mac desktop apps, and Google Play. This is your strongest leverage if you're unhappy with the service. Here's how to claim it:

1. Log in to your Avast Account at account.avast.com.
2. Navigate to "Order History" or "Billing."
3. Find the Avast subscription purchase within the past 30 days.
4. Click "Request a Refund" or a similar option next to that order.
   • If no refund button appears, your 30-day window has closed, but you may still have rights under provincial consumer protection law (see next section).
5. Select your reason for the refund (e.g., "Service not as expected" or "Changed my mind").
6. Confirm and submit your request.
   • Avast will send a confirmation email within hours.
7. Processing takes up to 7 business days for card or PayPal, up to 14 days for other payment methods (e.g., wire transfer).
   • Pro tip: if 14 days pass without a refund, escalate to your bank or PayPal for a chargeback dispute. Stopee has found chargebacks often succeed within 30 days of the original charge if Avast delays unreasonably.

Refunds after 30 days in quebec

If you live in Quebec, your rights are stronger. Quebec's Consumer Protection Act guarantees a full refund on annual subscriptions cancelled within 30 days, or a prorated refund calculated per day used if cancelled after 30 days. For example, if you paid $79.08 for a 365-day subscription and cancel on day 180, Quebec law entitles you to $38.54 (prorated). This right overrides Avast's standard terms. Request this refund through your Avast Account or by contacting Avast support, explicitly citing your Quebec residency and the Consumer Protection Act.

Apple app store refunds

Avast does not issue refunds for App Store purchases directly. Apple controls that money. If you subscribed via App Store and want a refund, you must request it from Apple using the "Report a Problem" feature in your App Store account. Visit reportaproblem.apple.com, find your Avast transaction, and select "I'd like a refund for this purchase." Explain your reason (e.g., "Service not as described" or "Accidental purchase"). Apple typically refunds within 5 business days and does not require you to cancel the subscription first-the refund and cancellation can happen together.

The stay safe virus guarantee

If you hold an active Premium Security or Ultimate subscription with auto-renewal enabled and Avast fails to remove a virus from your device despite using their live support, Avast's Stay Safe Virus Guarantee entitles you to a full refund. This is a separate lever from the 30-day guarantee. Claim it by contacting Avast support with proof of the virus (e.g., scan reports) and evidence that Avast's support team was unable to remove it. Refunds process on the same timeline as standard refunds (7 to 14 business days).

Common mistakes people make when cancelling avast

Why small oversights turn cancellations into headaches

We understand the frustration: you think you've cancelled, but then a charge appears months later. These mistakes are avoidable.

Mistake 1: Cancelling only the app, not the subscription. Uninstalling Avast from your computer or phone does not cancel your subscription or stop charges. You must cancel through your Avast Account or the app store where you subscribed. Stopee recommends cancelling first, then uninstalling the app.

Mistake 2: Confusing "pause" with cancellation. Google Play and some renewal prompts offer "pause subscription" as an option. This temporarily halts charges but automatically resumes after 3 months. If you want a permanent end, select cancel, not pause.

Mistake 3: Not checking your confirmation email. After cancelling through any platform, you receive a confirmation email. Save this email and screenshot it. If Avast later claims you didn't cancel, this email is your proof. Stopee has used customer emails to win disputes with Avast support countless times.

Mistake 4: Cancelling your account instead of your subscription. Some users delete their Avast account thinking this cancels the subscription. Account deletion is separate-your subscription can keep renewing even after your account is gone. Always cancel the subscription first within "My Subscriptions," then delete your account only if you wish.

Mistake 5: Missing the 30-day refund window. The money-back guarantee expires on day 31. If you're unhappy, request your refund immediately after cancelling. Once 30 days pass, your only option is provincial consumer law (Quebec residents have stronger rights; others may not qualify).

Checklist: steps to cancel avast with confidence

Use this checklist before, during, and after cancellation to ensure nothing falls through the cracks:

• Identify where you subscribed: Avast website, App Store, or Google Play.
• Log in to your account and locate your active subscription.
• Check the renewal date-is it coming up soon, or did you just renew?
• If within 30 days and unsatisfied, decide whether to request a refund first or cancel first (refund makes sense if you'll pursue this actively).
• Follow the cancellation steps for your platform (web, App Store, or Google Play).
• Confirm that your subscription status changes to "Expiring" or "Cancelled" on the platform.
• Screenshot this confirmation and your confirmation email.
• Save the email from Avast, Apple, or Google confirming your cancellation.
• Note your current expiry date-you can use the service until this date.
• If you're entitled to a refund (within 30 days or under Quebec law), request it through your Avast Account or the respective app store within 7 days of cancelling.
• Track the refund status and allow up to 14 business days for processing.
• If the refund doesn't arrive after 14 days, contact your bank or payment provider for a chargeback dispute.
• Delete your Avast account only if you never want to reactivate (optional; you can keep the account and just remain unsubscribed).

Why you should trust stopee for your cancellation

How stopee helps you stay protected

Stopee has guided thousands of Canadian consumers through cancellations like yours-from Avast to Netflix, gym memberships, and more. Our guides combine insider knowledge of how companies process cancellations, current Canadian consumer law, and real mistakes we've seen cost people money. When you follow our steps, you're not just following a generic list; you're using strategies tested by real cancellations.

Stopee also keeps your rights front and centre. We flag when provincial law (like Quebec's enhanced refund rights) beats a company's standard terms. We tell you exactly which platform to use and what to watch for-such as sneaky re-subscription offers after cancellation or pause options disguised as cancellation.

Most importantly, Stopee empowers you to cancel on your terms. We don't want you to feel trapped by confusing menus, misleading language, or auto-renewal tricks. You've paid for a service; you deserve a clear, respectful way out. That's what we stand for.

Your next steps

If you've decided to cancel Avast, start with the platform-specific steps above (web, App Store, or Google Play). Keep your confirmation email and screenshot your cancellation status. If you're within 30 days and unsatisfied, request your refund immediately. If you're in Quebec, remember your prorated refund rights extend beyond 30 days. For any disputes or delays, escalate to your provincial consumer protection authority or your bank.

Stopee is here if you need clarification on any step. Stopee has helped thousands of consumers cancel confidently and recover money they didn't know they were owed. Your cancellation is valid, your rights matter, and you deserve a straightforward process.

Avast contact information and mailing address

How to reach avast for cancellation support

If you encounter issues cancelling through the web portal, App Store, or Google Play, contact Avast support directly. For Canadian customers, the registered corporate address is:

Avast Software s.r.o.
Pikrtova 1737/1a
140 00 Prague 4
Czech Republic

For cancellation disputes in Canada, send formal correspondence via registered mail (with return receipt) to this address. Include your Avast account email, subscription details, and a clear statement of your cancellation request or refund claim. Allow 14 to 21 business days for a response. If Avast doesn't respond or denies your refund unjustly, file a complaint with your provincial consumer protection office (Ontario Ministry of Government and Consumer Services, Quebec's Office of the Protecteur du Consommateur, etc.). Stopee has helped countless consumers escalate beyond Avast's standard support using this approach-it works.

For faster responses, try Avast's in-app support chat or email support@avast.com, though these channels may not resolve billing disputes as reliably as formal correspondence.