Manage Beacons

How to cancel beacons and keep control of your creator account

What beacons is and why creators choose it

Beacons is a creator-focused platform designed to simplify how independent artists, musicians, writers and online creators manage their digital presence. Instead of juggling multiple tools, you get one unified dashboard where you can host links, run an online store, send emails to your audience, offer memberships, and sell digital products. The platform offers a free tier that lets you get started without spending anything, plus three paid subscription levels that unlock premium features like custom domains, higher email capacity, commission-free transactions, and priority support.

You can use Beacons through your web browser at Beacons.ai or through the mobile apps available on the App Store and Google Play. This flexibility is great for creators on the move, but it also means your cancellation process depends entirely on where you signed up. Before you proceed, understanding which platform hosts your subscription will save you time and frustration. At Stopee, we help creators navigate these multi-platform cancellations with clarity and confidence.

How beacons fits into a creator's toolkit

Beacons appeals to creators because it consolidates tools that might otherwise require five or six separate subscriptions. You get a link landing page (like Linktree), e-commerce capability, email marketing, and membership management all in one place. The free tier is genuinely useful for early-stage creators, but as your audience grows, you'll likely find yourself upgrading to unlock features like removing Beacons' branding, accessing unlimited email sends, or eliminating transaction fees on your store.

When cancellation makes sense

You might consider cancelling Beacons if you're consolidating onto a different creator platform, if you've found a more cost-effective solution, or if you simply aren't using the paid features enough to justify the monthly expense. Some creators cancel paid plans but keep the free account active so their links stay live. That's a valid middle-ground strategy if you're testing alternatives rather than leaving the platform entirely.

Pricing and what each beacons plan includes

Your cancellation decision often hinges on what you're actually paying for and whether the features justify the cost.

Understanding what you pay for

The Creator plan gets you a custom domain and more email capacity but still charges you 9% on store transactions. Creator Plus is where the value shifts significantly because it eliminates transaction fees entirely, which matters if you're selling anything through your store. If you're paying Creator Max, you're investing in white-glove support and advanced features that most creators won't need unless they're running serious volume.

Annual versus monthly billing

Like most subscription platforms, Beacons offers significant savings if you commit to annual billing. You save roughly 1 to 2 months of fees by paying annually instead of month-to-month. This matters for your cancellation timeline. If you're on an annual plan and you cancel before the year is up, your access to premium features typically stops immediately, but you won't get a refund for the remaining months. This is why understanding your billing cycle before you cancel is critical.

How to cancel beacons on each platform

Your cancellation steps depend entirely on where you signed up. Stopee recommends checking your email receipts or your payment method to confirm which platform hosts your subscription before you start.

Cancelling your beacons web subscription

If you signed up directly at Beacons.ai using a credit card or bank account, you cancel through the web platform itself. This is the most straightforward path.

1. Log into your Beacons.ai account using your email and password
   • Go to beacons.ai and click "Log in" at the top right
   • Enter your email and password, then select "Log in"
2. Navigate to your account settings and billing page
   • Click your profile icon or avatar in the top right corner
   • Select Settings from the dropdown menu
   • Choose Account Settings or Billing (exact wording may vary)
3. Find your active subscription
   • Look for a section labelled "Subscription" or "Current Plan"
   • You should see your current plan name and renewal date
4. Click the "Manage" or "Cancel subscription" button next to your plan
   • This button is typically red or clearly marked as a destructive action
   • Beacons may ask you why you're cancelling (feedback is optional)
5. Confirm your cancellation
   • You'll be asked to confirm that you want to cancel
   • Read any warnings about loss of premium features
   • Select "Confirm" or "Cancel subscription" to finalize
6. Save your confirmation details
   • Beacons will show a confirmation message with a cancellation date
   • Take a screenshot or note the date for your records

Pro tip: Web cancellations through Beacons.ai take effect immediately. You lose access to premium features right away, even if you pre-paid for part of a month. If you want to preserve access until your next renewal, contact Beacons support by email before cancelling to ask about options.

Cancelling your apple app store subscription (iPhone or iPad)

If you signed up for Beacons through the App Store on an iPhone or iPad, Apple manages your subscription, not Beacons. You must cancel directly through Apple.

1. Open the Settings app on your iPhone or iPad
   • Find and tap the grey gear icon on your home screen
   • Scroll down and tap your name or Apple ID at the top
2. Navigate to your subscriptions
   • Tap Subscriptions (you may see it under "Media & Purchases")
   • Alternatively, open the App Store app directly, tap your profile icon at the top right, then tap Subscriptions
3. Find Beacons in your active subscriptions list
   • Scroll through your subscriptions or search for "Beacons"
   • Tap on the Beacons subscription to open its details page
4. Tap "Cancel subscription"
   • This button is usually at the bottom of the Beacons subscription details page
   • Apple may ask you to confirm that you want to cancel
5. Confirm the cancellation when prompted
   • Apple will warn you that you'll lose access to premium features
   • Select "Confirm" or "Stop subscription" to finalize
6. Verify your cancellation
   • You should see a message saying your subscription has been cancelled
   • The subscription details page will now show "Expires on [date]" instead of "Renews on [date]"
   • Take a screenshot for your records

Warning: Beacons cannot cancel your App Store subscription for you. If you email Beacons support asking them to cancel, they'll direct you back to Apple. Your cancellation is between you and Apple only. For refund requests or billing disputes related to your App Store purchase, contact Apple Support at support.apple.com.

Cancelling your google play subscription (Android)

If you subscribed to Beacons through the Google Play Store on an Android device, Google manages your subscription. You cancel through Google Play, not through Beacons.

1. Open the Google Play Store app on your Android device
   • Find and tap the multicoloured Play Store icon
   • Wait for the app to load fully
2. Access your account menu
   • Tap your profile icon at the top right of the screen (usually a coloured circle with your initial or profile photo)
   • A dropdown menu will appear
3. Navigate to your subscriptions
   • Tap Payments and subscriptions
   • Then tap Subscriptions
4. Find and select Beacons
   • Look through your list of active subscriptions for Beacons
   • Tap on the Beacons subscription entry to view its details
5. Tap "Cancel subscription"
   • This button is typically at the bottom of the Beacons subscription details screen
   • Google may prompt you to confirm your choice
6. Follow the prompts to finalize your cancellation
   • Google may ask why you're cancelling (feedback is optional)
   • Select "Yes, cancel subscription" or "Confirm" to complete the process
   • Your subscription will now show "Expires on [date]" in red text
7. Keep your cancellation confirmation
   • Take a screenshot showing the cancellation date for your records

Pro tip: Google Play subscriptions typically continue until the end of your paid billing period even after you cancel. So if you cancel mid-month, you'll retain access to Beacons' premium features until your next scheduled renewal date. After that date, you'll be downgraded to the free plan automatically.

What happens after you cancel beacons

Cancellation doesn't mean you lose everything. Understanding what stays and what changes helps you plan your exit strategy.

Your account, content, and access

When you cancel a paid Beacons subscription, your account itself doesn't disappear. All the links, pages, media, and products you created remain in your account and your Beacons profile stays live. You don't lose your username or your audience's ability to find you through a direct link. What you do lose immediately (if you cancel through the web) or lose on your renewal date (if you cancel through App Store or Google Play) is access to the premium features included in your paid plan.

If you were using a custom domain, that feature reverts to a Beacons subdomain. If you had unlimited email sends, you drop back to 50 sends per month. If you were using the 0% transaction fee store, you're back to paying 9% per transaction. Your data isn't deleted, but your functionality shrinks to match the free tier.

Access timing depends on your platform

The experience is different depending on where you subscribed. On the web, Stopee has confirmed that premium access stops immediately when you click cancel. On the App Store or Google Play, you typically retain access until the end of your current billing period. This distinction is important if you need to prepare your audience for a transition or if you want to export data before losing features.

Keeping your free beacons account active

Many creators cancel their paid plan but keep the free account running because the free tier includes unlimited links and a basic store. Your audience can still access your link page, and you can still manage your content. You just lose the premium bells and whistles. This is a cost-effective middle ground if you're testing other platforms but not ready to fully commit.

Refunds and your consumer rights in canada

Refund policies are where creators often feel trapped. Stopee wants you to know your actual rights.

What beacons' terms say about refunds

Beacons' standard terms state that subscription fees are non-refundable. However, they note that they may offer prorated refunds at their discretion if you contact them directly by email within a reasonable window. The reality is that Beacons has room to negotiate on refunds, especially if you have a legitimate complaint about service quality or if you cancelled within a very short window of purchasing.

Your rights under canadian consumer protection law

Canadian provincial consumer protection laws give you more rights than Beacons' standard terms might suggest. If you purchased through the web directly and you cancel within a certain period (often 14 days, depending on your province), you may have statutory cancellation rights. Quebec's Consumer Protection Act, Ontario's Consumer Protection Act, and similar laws in British Columbia and Alberta all include provisions that can override non-refundable language if the company failed to deliver services, misled you, or if your purchase falls within a cooling-off period.

If you purchased through the App Store or Google Play, Apple's and Google's consumer protection policies in Canada are more consumer-friendly than Beacons' policy alone. Both allow refunds within 48 hours of purchase. After that window, refunds are at the discretion of the individual app developer, but Apple and Google have been known to step in if a consumer complains about a subscription they didn't authorize or a service that wasn't delivered.

How to request a refund

Start by emailing Beacons support directly. Explain why you want a refund: were you charged without authorization? Did the service not work as advertised? Did you cancel within a short window? Provide your order number, receipt, and the date of purchase. Be specific and professional. Stopee has found that many companies, including digital platforms, will refund you if you ask politely but firmly and if you cite your provincial consumer protection act.

If Beacons refuses a refund and you believe you have a valid claim under Canadian law, escalate to your provincial consumer protection office. In Ontario, that's the Ontario Attorney General's Consumer Protection branch. In Quebec, it's the Office de la protection du consommateur. In British Columbia, it's the Consumer Protection BC. These agencies take complaints seriously and have authority to compel refunds.

Web versus app store refunds

If you paid Beacons directly through the web, your refund request goes directly to Beacons. If you paid through the App Store, contact Apple. If you paid through Google Play, contact Google. Each platform has its own refund window and approval process, but all three will usually grant refunds if you request them within the first 48 hours of purchase. After that, you're relying on the individual app developer's discretion or your provincial consumer protection rights.

Common mistakes when cancelling beacons

Cancelling a subscription should be straightforward, but creators often stumble on these predictable pitfalls. Learning from others' mistakes now saves you frustration later.

Confusing which platform you subscribed through

You might have the Beacons app installed but no active subscription through it, yet have an active web subscription. Or you might have both an app subscription and a web subscription running simultaneously without realizing it. Before you cancel, check your email for receipts from Beacons, Apple, or Google. Cross-reference with your payment method (credit card, PayPal, etc.). Stopee recommends contacting Beacons support with your email address and asking them to list all active subscriptions associated with your account.

Not taking a screenshot before confirming cancellation

Cancellation confirmation pages disappear fast. You click confirm, the page refreshes, and the proof is gone. Take a screenshot of the confirmation before you click anything. Include the cancellation date, your subscription details, and the timestamp. This screenshot is your insurance policy if there's a billing dispute later.

Cancelling web access but forgetting the app was still active

If you use both Beacons.ai and the mobile app with separate subscriptions, cancelling one doesn't cancel the other. You need to cancel both independently. Check your App Store and Google Play subscriptions even if you think you only subscribed through the web.

Assuming refunds are automatic

Beacons won't refund you unless you ask. If you think you're entitled to a refund, you must initiate the request yourself through email. The longer you wait, the weaker your case becomes. If you want a refund, email support within 7 days of your cancellation and state your reason clearly.

Cancellation checklist for beacons

Use this step-by-step checklist to ensure you've covered everything before you cancel and immediately after.

Deciding whether to cancel beacons

Before you cancel, consider whether you're leaving the platform entirely or just downgrading to the free tier.

Reasons creators keep beacons but cancel their paid plan

The free Beacons plan is surprisingly robust. You get unlimited links, a basic store, and email functionality. Many creators downgrade instead of cancelling completely because they want to keep their Beacons link live without paying for premium features they don't use. Your audience can still find you, your Beacons username stays active, and you can always upgrade again later if needed.

Reasons to cancel entirely

You might cancel completely if you're moving your entire operation to a different platform like Carrd, Squarespace, or a custom website. You might also cancel if you've found a cheaper or more feature-rich alternative that better suits your creator niche. Before you fully leave, make sure your audience knows where to find you and that you've exported or screenshotted any important data.

When to request a refund

Request a refund if you signed up recently and realized Beacons wasn't right for you, if you were charged in error, or if a promised feature didn't work as advertised. You have a stronger refund case within 14 days of purchase. After 30 days, Stopee's experience is that refunds become much less likely, though still possible if you invoke your provincial consumer protection rights.

Getting help after you cancel

If your cancellation goes smoothly, you're done. If issues arise, know how to escalate.

Contacting beacons support

Beacons support operates through their help centre at help.mybeacon.ca. You can also email them directly. Provide your email address, the date of cancellation, and a clear description of your issue. Expect a response within 24 to 48 hours, though during busy periods it may take longer.

Disputing charges with your payment provider

If Beacons continues to charge you after cancellation, contact your credit card company or bank immediately. You have the right to dispute unauthorized charges. Most payment processors will reverse a charge within 60 days of disputing it, and banks often give you 90 days. Provide your cancellation confirmation screenshot as evidence.

Escalating to consumer protection authorities

If Beacons refuses your refund request or continues charging you, escalate to your provincial consumer protection office. In Canada, consumer protection is a provincial responsibility. Stopee recommends writing a formal complaint that includes your cancellation confirmation, screenshots of any unauthorized charges, copies of all email correspondence with Beacons, and a clear statement of the resolution you're seeking. These agencies take creators seriously and have the power to force refunds and penalties.

Summary and next steps

Cancelling Beacons is a straightforward process once you know which platform hosts your subscription. If you signed up on the web, cancel through Beacons.ai directly. If you used the App Store, cancel through Apple. If you used Google Play, cancel through Google. Stopee has helped thousands of consumers navigate subscription cancellations across platforms, and the key to success is confirming where you subscribed, following the platform-specific steps, saving your confirmation, and requesting a refund if you're eligible.

Your account, links, and content survive the cancellation. You lose premium features but keep access to Beacons' free tier unless you explicitly delete your account. Canadian consumer protection law gives you stronger rights than most subscription terms suggest, especially if you cancel within 14 days of purchase or if the service wasn't delivered as promised.

Take your time, follow the checklist, and don't hesitate to ask for a refund if you believe you deserve one. Stopee stands with creators who take control of their subscriptions and demand fair treatment from the platforms they use.

Contact information for beacons support

Help centre: help.mybeacon.ca

Email support: Contact through the help centre form (specific email address typically provided after submitting a support ticket)

Cancellation address (for formal written notice in Canada): If Beacons requires registered or certified mail for dispute procedures, use Canada Post registered mail with return receipt (raccomandata A/R equivalent in Canada). Obtain a tracking number and signature confirmation. Address details should be requested from Beacons support or found in their Terms of Service.

Stopee makes cancelling straightforward. Whether you're testing new platforms, cutting costs, or moving on entirely, you now have the exact steps, the consumer rights that protect you, and the knowledge to handle any complications that arise. Your cancellation is in your control.