Manage Bioma

How to cancel bioma and understand your canadian consumer rights

What is bioma and why you might want to cancel

Bioma is a health and wellness company that sells probiotic and synbiotic supplements for digestive and feminine health. You can purchase these products as one-time orders or subscribe to recurring delivery plans with different billing intervals and promotional pricing. If you subscribed through the Apple App Store, Google Play, or directly on Bioma's website, you have options to cancel, and Stopee is here to walk you through each one.

Understanding bioma's subscription model

Bioma offers both single purchases and subscription plans. Subscription pricing varies depending on your billing frequency and any promotional discounts you received at sign-up. Your subscription may renew monthly, quarterly, or on another interval you selected. The key difference in cancellation depends on where you bought your subscription: through Apple, Google, or directly from Bioma's website.

Common reasons canadians cancel bioma

You might cancel because the product didn't meet your expectations, you experienced unwanted side effects, or you simply decided to pause your wellness routine. Others cancel because they found a competing product or realized they don't need a recurring subscription. Whatever your reason, you have the right to cancel at any time, and Stopee encourages you to understand the exact process for your purchase platform.

Your consumer protection rights in canada

Canadian consumer protection laws give you specific rights when cancelling subscriptions and requesting refunds.

Federal and provincial protections

The Competition Act and the Consumer Protection Act in your province protect you against unfair subscription practices. Under most provincial laws, you have the right to cancel a subscription without penalty within a reasonable timeframe, though the company may apply terms related to discounted promotional pricing. If Bioma makes it deliberately difficult to cancel or charges you after you cancel, you can escalate to your provincial consumer protection office or your provincial attorney general's consumer protection division.

Refund entitlements for canadian customers

Bioma's published policy states that orders shipped to Canada are non-refundable. However, this doesn't override statutory consumer protection rights. If you purchased through Apple App Store or Google Play, you're also protected by Apple's or Google's refund policies, which often allow refunds within 14 to 48 hours of purchase. If you believe Bioma has breached consumer law-for example, by charging you after you cancelled-you can file a complaint with your provincial consumer authority or pursue a chargeback through your financial institution.

How to cancel bioma based on where you bought it

Your cancellation process depends entirely on your purchase platform: Apple App Store, Google Play, or Bioma's direct website.

Step-by-step cancellation for app store (iOS)

1. Open Settings on your iPhone or iPad.
   • Scroll down and tap your Apple ID (the name at the top).
2. Tap Subscriptions.
   • This opens a list of all your active subscriptions managed through Apple.
3. Find Bioma in the list and tap it.
   • If you don't see Bioma, swipe left to check "Expired Subscriptions" or scroll down.
4. Tap Cancel Subscription (the red button at the bottom).
   • Apple will ask you to confirm; tap Confirm to proceed.
5. Screenshot or note the cancellation confirmation screen.
   • Apple will send a confirmation email to your registered Apple ID email address within minutes.
6. Verify the cancellation email within 24 hours.
   • Warning: If you don't receive a confirmation email, revisit Settings > Subscriptions to confirm Bioma is marked as cancelled or expired.

Pro tip: Apple typically allows refunds within 14 days of a subscription charge if you cancel immediately after being billed and request a refund through the Report a Problem feature in your purchase history. You can request a refund directly to Apple support without going through Bioma.

Step-by-step cancellation for google play (Android)

1. Open the Google Play Store app on your Android phone or tablet.
   • Ensure you're logged into the Google account linked to your Bioma subscription.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
   • Scroll down to find Subscriptions.
3. Tap Subscriptions.
   • A list of all your active Google Play subscriptions appears.
4. Find and tap Bioma.
   • The subscription details page opens.
5. Tap Cancel Subscription near the bottom of the page.
   • Google may ask you survey questions about why you're cancelling; you can skip these or answer them.
6. Confirm cancellation by tapping the final Confirm button.
   • Google sends a confirmation email to your registered Google account email.
7. Check your email for the cancellation confirmation within 24 hours.
   • Warning: If charges continue after you cancel, contact Google Play Support immediately and file a disputed charge claim with your bank.

Pro tip: Google Play typically allows refunds up to 48 hours after a subscription charge. If you cancel and want a refund, go to your purchase history in Google Play, find the Bioma charge, and tap Report a Problem to request a refund directly from Google without contacting Bioma.

Step-by-step cancellation for direct website purchases

1. Visit Bioma's website and log into your account.
   • Use the email and password linked to your subscription.
2. Navigate to the Subscriptions or Billing section.
   • This is typically found under Account Settings or My Orders.
3. Locate your active Bioma subscription.
   • You'll see the next billing date and renewal amount.
4. Click Cancel Subscription or similar button.
   • Bioma may ask you why you're cancelling; answer or skip this step.
5. Confirm your cancellation request.
   • A confirmation message appears on screen.
6. Screenshot the confirmation and check your email for a cancellation confirmation email.
   • Warning: Bioma's terms note that if you cancel before your second charge, you may be charged the difference between the discounted subscription price and the full one-time purchase price. Review the terms before cancelling if this is your first renewal cycle.
7. If you cannot access the self-service cancellation option or receive no confirmation, contact Bioma support directly through their help centre.
   • If Bioma does not respond within 5 business days or refuses to cancel, send a registered letter (with return receipt) to: Bioma SA, Via Luserte Sud 8, CH-6572 Quartino, Switzerland. Keep copies of all correspondence.

Pro tip: Stopee recommends saving your cancellation confirmation email immediately after cancellation. If charges continue after you cancel, you'll have proof of your cancellation request when disputing the charge with your bank.

What happens after you cancel bioma

Understanding what changes after you press cancel helps you avoid surprises and confirms you've cancelled successfully.

Access and billing after cancellation

When you cancel through Apple or Google, future charges through that platform stop immediately, but you retain access to any subscription benefits until the end of your current paid billing period. For example, if your next billing date was March 15 and you cancel on March 1, you keep your access until March 15. When you cancel a direct Bioma website subscription, Bioma stops future recurring charges, and your access generally continues until the end of your current paid period. No further charges should appear on your credit card or bank statement after this final period ends.

What happens to your data and account

Bioma retains your account information, order history, and personal data per its privacy policy for recordkeeping, customer service, and legal compliance. Your account itself is not deleted when you cancel the subscription; you can still log in and view your order history. If you want Bioma to delete your personal data, you can request data deletion by contacting Bioma support and referencing your provincial privacy law (such as Ontario's Personal Information Protection and Electronic Documents Act). Allow 30 days for Bioma to process your request.

Checking for unauthorized charges

After you cancel, monitor your bank or credit card statements for the next two billing cycles to confirm no further charges appear. If you see a charge from Bioma, Apple, or Google after your cancellation, contact your bank immediately to dispute it as an unauthorized recurring charge. Your bank can issue a refund and block future charges from that merchant. Simultaneously, follow up with Bioma support to clarify why a charge appeared after cancellation.

Refund eligibility and how to request one

Bioma's refund policy is strict for Canadian customers, but consumer law provides additional avenues.

Bioma's official refund policy

Bioma explicitly states that orders shipped to Canada are non-refundable and non-returnable. This policy applies to one-time purchases and subscription orders. However, this policy is subject to overriding consumer protection rights. If you purchased through an app store, refunds are also governed by Apple's or Google's policies, which may be more generous.

Requesting a refund through app stores

If you purchased through Apple App Store or Google Play, you have the strongest refund option. Apple allows refunds for subscriptions within 14 days of the charge if you request one immediately. Google allows refunds within 48 hours. To request a refund:

• Apple: Open your purchase history in the App Store, find the Bioma charge, tap it, scroll down to "Report a Problem", and select "I would like a refund". Explain your reason briefly. Apple reviews your request and responds via email within 48 hours.
• Google Play: Open your purchase history in Google Play, find the Bioma charge, tap "Report a Problem", and select "Request a refund". Google processes most refunds within 24 to 48 hours.

Requesting a refund directly from bioma

If you purchased directly from Bioma's website and believe you're entitled to a refund under consumer protection law-for example, if the product was defective, misrepresented, or caused harm-contact Bioma support with your order number and a clear explanation. Bioma may deny your request based on its stated non-refund policy, but you can escalate to your provincial consumer protection office if you believe the policy violates provincial law.

Using consumer protection to challenge non-refund policies

Most Canadian provinces prohibit merchants from using blanket non-refund policies that override statutory consumer protections. If Bioma's product was defective, didn't match its description, or caused unexpected health issues, you may be entitled to a refund or replacement despite the stated policy. Stopee recommends filing a complaint with your provincial consumer protection office or pursuing a chargeback through your bank if Bioma refuses. Your provincial attorney general's office can also investigate if Bioma's practices are unfair.

Bioma pricing and subscription plans

Understanding your plan helps you calculate what you'll lose or avoid by cancelling.

Note: Subscription prices vary based on promotional discounts you received at sign-up. Your actual renewal price may differ from the base price. Check your Bioma account or billing confirmation email to see your exact renewal amount before you decide whether to cancel.

Common mistakes to avoid when cancelling bioma

Cancelling subscriptions can feel stressful, especially when you're unsure if you've done it correctly. Here are the pitfalls Stopee sees most often.

Mistake 1: assuming cancellation is automatic

Many people think that removing an app or deleting their account automatically cancels the subscription. It doesn't. You must explicitly cancel the subscription through your payment platform (Apple, Google, or Bioma's website). Deleting the Bioma app or your account does nothing to stop recurring charges. Always complete the cancellation steps outlined above, not just app deletion.

Mistake 2: forgetting to save confirmation proof

If you don't screenshot or save your cancellation confirmation, you have no proof if Bioma charges you again. Stopee strongly recommends taking a screenshot of the on-screen confirmation and saving the confirmation email. If a dispute arises, this proof is your strongest defence with your bank or credit card company.

Mistake 3: not checking your statement after cancelling

Many people cancel and then don't monitor their next billing cycle. If Bioma or your payment platform continues charging you, you won't catch it for weeks. Set a calendar reminder to check your bank statement 3 days after your expected final billing date. If an unwanted charge appears, dispute it immediately with your bank.

Mistake 4: cancelling on the wrong platform

If you subscribed through Apple but try to cancel through your Bioma account, nothing happens. Your cancellation request goes to the wrong company. Identify exactly where you bought your subscription and cancel there. If you're unsure, check your billing confirmation email or ask your bank which company name appears on your charges.

Mistake 3: ignoring early-cancellation penalties

Bioma's terms note that if you cancel before your second charge, the company may charge the difference between your discounted subscription price and the full one-time purchase price. Read this carefully. If this penalty applies, you may decide it's worth paying rather than cancelling immediately.

Your cancellation checklist

Use this checklist to ensure you've cancelled Bioma correctly and protected yourself against unauthorized charges.

• I've identified where I purchased my subscription (Apple App Store, Google Play, or Bioma website).
• I've logged into the correct platform and navigated to my subscriptions.
• I've clicked Cancel Subscription and confirmed the cancellation.
• I've taken a screenshot of the on-screen confirmation message.
• I've received a cancellation confirmation email within 24 hours.
• I've saved this confirmation email in a dedicated folder or printed it.
• I've noted the date I cancelled and my expected final billing date.
• I've set a calendar reminder to check my bank statement 3 days after the final billing date.
• I've confirmed that no charge appears after the final billing date.
• If an unauthorized charge appears, I've contacted my bank to dispute it and saved the dispute reference number.

When to escalate: what to do if bioma won't cancel

If you've followed the cancellation steps and Bioma refuses to cancel or continues charging you, escalation is your next step.

Contacting bioma support

Visit Bioma's help centre (help.bioma.health) and submit a support ticket describing your cancellation request and the date you attempted to cancel. Include your order number and billing email. Request a response within 5 business days. Most legitimate companies respond within this timeframe. If Bioma does not respond or refuses to cancel, move to the next step.

Sending a formal cancellation letter

If Bioma ignores your cancellation request, send a registered letter with return receipt to their Swiss address:

Bioma SA
Via Luserte Sud 8
CH-6572 Quartino
Switzerland

In your letter, include your order number, the date you subscribed, the date you attempted to cancel online, and a clear statement: "I request immediate cancellation of my subscription effective today. No further charges are authorized." Send this letter via registered mail so you have proof of delivery. Keep a copy for your records. Switzerland's consumer protection laws require Bioma to honour your request within 14 days.

Disputing charges with your bank

If Bioma charges you after you cancel, contact your bank immediately to file a chargeback (a dispute claim). You don't need Bioma's permission to do this. Provide your bank with your cancellation confirmation email and any other proof you have. Your bank will issue a temporary refund while investigating, and Bioma will be required to respond to the bank's inquiry within 30 days. Most banks side with the customer in these cases.

Filing a complaint with consumer protection authorities

If Bioma refuses to cancel and your bank denies your chargeback, file a formal complaint with your provincial consumer protection office. Every Canadian province has an office dedicated to handling consumer complaints:

• Ontario: Ontario Ministry of the Attorney General, Consumer Protection Office
• British Columbia: Consumer Protection BC
• Alberta: Alberta Fair Trading Act enforcement
• Other provinces: Your provincial attorney general's office

Provide your complaint with copies of all correspondence, cancellation confirmation emails, and proof of charges. These agencies can investigate Bioma's practices and issue compliance orders if the company is violating consumer law.

Stopee's final guidance on cancelling bioma

Cancelling a subscription should be straightforward, and in most cases, cancelling Bioma is. Identify your purchase platform, follow the step-by-step instructions above, and save your confirmation. If you purchased through Apple or Google, you also have strong refund protections under their policies. If you purchased directly from Bioma and want a refund, understand that Bioma's stated policy is non-refundable for Canadian orders, but provincial consumer protection laws may override this if you have a valid reason (defective product, misrepresentation, or harm).

Monitor your bank statements after cancelling to ensure no further charges appear. If Bioma continues charging you after you've cancelled, dispute the charge with your bank immediately. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these steps and knowing their rights under Canadian law. You deserve clarity, transparency, and prompt cancellation-and Canadian consumer law protects you if any company refuses to honour your cancellation request.

If you need additional support navigating your cancellation rights or documenting your case for a complaint, Stopee (stopee.com) is your trusted resource for step-by-step guidance and consumer empowerment.