Manage Bounce

How to cancel bounce and recover your storage credits before they expire

What bounce is and why you might want to cancel

Bounce is an on-demand luggage storage and package-receiving service that lets you store bags, suitcases, and parcels at partner locations across Canada. You drop off your items at a participating shop, hotel, or staffed storage point, and retrieve them when you need them. The service also offers monthly subscription plans for recurring package delivery and storage - useful if you travel frequently or need a stable drop-off address.

Cancelling Bounce makes sense if you no longer travel, found a cheaper alternative, or prefer handling packages differently. Many Canadians cancel subscriptions after realizing the monthly fees add up faster than expected, or because they received unused Bounce credits that are about to expire. At Stopee, we help thousands of Canadians navigate these cancellations smoothly and recover refunds they didn't know they were entitled to.

When cancellation is the right move

Cancel your Bounce subscription if you haven't used the service in 30 days, if you're moving somewhere without partner locations, or if your travel patterns have changed. If you have Bounce credits sitting in your account nearing the 12-month expiry deadline, cancelling won't recover those credits - but knowing the expiry date helps you use them before they vanish. Stopee recommends checking your account balance first so you can maximize any remaining value.

When you might want to keep bounce

Keep your subscription if you travel more than once every three months, if you use Bounce for package delivery to an address where you don't have reliable mail service, or if the daily storage rates (as low as CAD $2.75 for a small bag) fit your budget. Regular travellers often find the on-demand model more flexible than traditional luggage services because you control cancellation timing minute-by-minute.

Bounce pricing and plans in canada

Bounce charges by the day for storage, with different tiers based on item size, plus optional monthly subscription plans.

How to cancel bounce reservations and subscriptions

Cancellation methods depend on whether you booked a one-off reservation or enrolled in a subscription plan. Stopee recommends starting with the app or website, as these routes are fastest and leave you with instant confirmation.

Cancelling a one-off luggage storage reservation

For single bookings (not a subscription), you can cancel directly through the Bounce app or website within seconds.

1. Open the Bounce app or log in to the Bounce website.
2. Find the reservation you want to cancel.
   • In the app, look for an active booking under "My Reservations" or "Upcoming."
   • On the website, navigate to "Bookings" or "My Account" to locate the reservation.
3. Select the reservation and tap or click "Cancel."
   • A confirmation screen will appear showing your refund eligibility.
4. Confirm the cancellation.
   • The booking will be removed immediately from your account and the partner location will be notified.

Pro tip: Cancel more than 1 hour before your scheduled drop-off time to qualify for a full refund. Cancelling within 1 hour of drop-off limits you to Bounce credits only; cancelling after drop-off time gives you nothing back.

Cancelling a package-receiving subscription

If you pay monthly for a dedicated package drop-off address, cancel through your account dashboard before your next billing date.

1. Log in to your Bounce account via the app or website.
2. Navigate to the "Addresses" or "Subscriptions" tab.
3. Find the package-receiving plan and select "Cancel Subscription" or "Manage Plan."
4. Confirm your cancellation request.
   • You will receive an on-screen confirmation and an email receipt.
   • The subscription will not renew on your next billing date.

Warning: Cancelling a subscription does not refund fees already charged for the current billing period. If you paid on the 1st of the month and cancel on the 15th, you have lost 50 percent of that month's fee. Cancel immediately if you know you won't use the service again.

Cancelling a recurring luggage-storage subscription

Recurring storage subscriptions (pre-booked monthly slots) can be cancelled via account settings or email.

1. Log in to your Bounce account.
2. Go to "Account Settings" or "Subscription Management."
3. Locate the recurring storage plan and select "Cancel."
   • Alternatively, email Bounce support directly with your account email and the phrase "I want to cancel my recurring luggage storage subscription effective immediately."
4. Await confirmation from Bounce support (typically within 24 hours by email).

Pro tip: Email cancellation creates a paper trail. If Bounce doesn't reply within 24 hours or denies your cancellation, you have documented evidence to escalate to your credit card company or provincial consumer authority.

Cancelling by registered mail from canada

If you prefer a formal, documented cancellation or the app and website are not working, send a registered letter (raccomandata A/R) to Bounce's Canadian office.

1. Draft a cancellation letter that includes:
   • Your full name and account email address.
   • The date of the letter.
   • A clear statement: "I request immediate cancellation of my Bounce subscription effective today."
   • Your account ID (visible in the app or on past receipts).
2. Address the envelope to Bounce Canada (see the "Contact and cancellation address" section at the end of this guide).
3. Send the letter via Canada Post's Registered Mail service with return receipt.
   • Cost is approximately CAD $12.00 per letter.
   • You will receive a tracking number and proof of delivery.
4. Keep the Canada Post receipt and return receipt for your records.

Registered mail is legally binding in Canada and creates an official record. Bounce must acknowledge receipt and process your cancellation. This method protects you if a dispute arises later.

What happens after you cancel bounce

Cancelling feels final, but several things happen behind the scenes - and some of them require your attention.

Immediate changes to your account

Once your cancellation is confirmed, the Bounce app will no longer show active reservations or upcoming subscription renewals. Any bookings you had scheduled will be cancelled and the partner locations will be notified. Your account will remain visible in the app so you can download past receipts and track refunds, but you won't be able to make new bookings unless you reactivate later.

Your bounce credits and expiry

If your refund was issued as Bounce credits rather than cash (which happens if you cancelled within 1 hour of drop-off), those credits live in your account for 12 months from the date they were issued. Warning: Bounce credits do not extend beyond 12 months and are non-refundable once expired. If you have credits remaining after cancellation, use them at any partner location before the 12-month deadline passes. If you don't know your expiry date, log into the app and check your "Credits" or "Balance" section - it will show the exact date.

Subscription refund processing

If you paid a monthly subscription fee and cancel mid-cycle, do not expect a refund for the balance of the month. Bounce's policy treats each billing period as non-refundable once charged. However, your credit card company or Stopee may help you recover funds if Bounce was charging after you requested cancellation - this is a common dispute ground.

Will you get a refund from bounce

Refund eligibility depends entirely on the type of booking and timing. Understanding these rules upfront prevents disappointment.

One-off reservation refunds

Cancelling a single luggage storage booking qualifies for a refund if you cancel early enough:

• More than 1 hour before drop-off: Full refund to your original payment method or as Bounce credits (your choice).
• Within 1 hour before drop-off: Refund issued as Bounce credits only, not cash.
• After the scheduled drop-off time: No refund. The storage day is treated as used.

No cancellation fees apply to one-off reservations. Pro tip: If Bounce charged you a cancellation fee when none should have been applied, contact your credit card company within 120 days and dispute the charge - this works frequently and Stopee has tracked many successful disputes on behalf of consumers in Canada.

Subscription refunds

Monthly subscription fees (both package-receiving and recurring storage) are non-refundable once billed, regardless of when you cancel. If your billing cycle runs from the 1st to the 30th and you cancel on the 10th, you lose the remaining 20 days of fees. The only exception is if Bounce continues charging after you requested cancellation - that is grounds for a chargeback with your credit card company.

Refund timelines

Cash refunds to your original payment method typically take 5 to 10 business days, depending on your bank. Bounce credits appear in your account instantly. If a refund doesn't arrive within 10 business days, contact Bounce support with your cancellation confirmation number and the date you cancelled.

Your consumer rights under canadian law

Bounce's cancellation policy is stricter than the default consumer protections available to you in Canada, but you still have leverage.

Consumer protection act and statutory rights

Most Canadian provinces (Ontario, British Columbia, Alberta, Quebec) do not grant an automatic 14-day "cooling-off" right for on-demand services like Bounce. However, your province's Consumer Protection Act does give you the right to:

• Cancel subscriptions with reasonable notice (typically interpreted as 1 billing cycle).
• Receive a refund if the service was not provided as advertised.
• Dispute charges that were unauthorized.
• Escalate unresolved disputes to your provincial consumer protection authority.

Bounce's own terms govern cancellation timing and refund eligibility, but they cannot override statutory consumer rights. If Bounce refuses to cancel your subscription or continues charging after you requested cancellation, your provincial authority can compel them to comply.

When to escalate to your provincial authority

If Bounce ignores your cancellation request, doesn't process a promised refund within 15 days, or continues charging after you cancelled, file a complaint with your provincial consumer protection office:

• Ontario: ServiceOntario Consumer Protection (ontario.ca).
• British Columbia: BC Consumer Protection Office (consumerprotectionbc.ca).
• Alberta: Alberta Fair Trading Act compliance (open.canada.ca).
• Quebec: Quebec's Office of the Protecteur du consommateur (opc.gouv.qc.ca).
• Other provinces: Contact your provincial attorney general's office for consumer complaints.

Complaints filed with provincial authorities carry legal weight and often result in refunds within 30 days. Stopee recommends filing a complaint if Bounce has not responded to your direct cancellation request within 7 days.

Common mistakes when cancelling bounce

Many Canadians cancel incorrectly and lose refunds or credits they should have kept. Learn from these traps so you don't become the next victim.

Cancelling too late and losing refund eligibility

The most painful mistake is waiting until the last minute to cancel a reservation. If your drop-off is scheduled for 3:00 p.m. and you cancel at 2:45 p.m., you are outside the 1-hour window and have forfeited your full refund - you get credits only. Set a phone reminder 90 minutes before your scheduled drop-off time to cancel early and secure a cash refund.

Assuming subscription fees are refundable

Never assume Bounce will refund a subscription fee paid for the current billing period just because you cancelled early. They won't. If you're unsure whether you need the subscription, do not buy it yet - test the on-demand (pay-per-use) option first.

Ignoring expiring credits

Bounce credits expire 12 months after issue. If you received a refund as credits and then forgot about them, that money vanishes when the 12-month window closes. Stopee recommends setting a device reminder for 1 month before expiry so you can spend the credits at any Bounce partner location.

Not saving cancellation confirmations

If you cancel via app or email, screenshot or forward the confirmation to yourself. If Bounce later claims it never received your cancellation and charges you again, you have proof. This evidence is essential for credit card disputes and regulatory complaints.

Cancelling via the wrong channel and getting lost in limbo

Do not rely on social media messages or customer service chat to cancel a subscription - always use the app, website, or registered mail. Third-party channels often do not update your account backend and your subscription may continue charging. Stopee has found that email and registered mail are the most reliable written methods because they create a legally recognized record.

Checklist before and after cancelling bounce

Use this step-by-step checklist to ensure you cancel cleanly and don't leave money behind.

Contact and cancellation address for bounce canada

If you need to cancel by registered mail or send a formal dispute, use Bounce's Canadian office address below. This is the official mailing address recognized by Bounce Canada for cancellation notices.

Bounce Canada - Cancellation by Mail
[Bounce Canadian office address - to be inserted by Bounce communications team]
Email support: support@bounce.com (or your local Bounce support email)

Pro tip: Always send cancellation letters via Canada Post Registered Mail with return receipt. Do not use regular mail - there is no proof of delivery and Bounce can claim they never received it.

Summary and next steps

Cancelling Bounce is straightforward if you know the rules. One-off reservations cancel in seconds via app; subscriptions require one more step but are just as fast. The real challenge is timing your cancellation correctly so you don't lose refunds to expiry windows or mid-cycle fees.

Remember: cancel one-off reservations more than 1 hour before drop-off to get cash back. Cancel subscriptions before your monthly renewal date to stop future charges. Use Bounce credits within 12 months or they vanish. And save every cancellation confirmation - you'll need it if a dispute arises.

Stopee (stopee.com) has helped thousands of Canadian consumers cancel subscriptions, recover refunds, and resolve billing disputes with services like Bounce. If Bounce continues charging after you cancel, or if you're unsure whether a fee was legitimate, visit Stopee for step-by-step guidance on chargebacks and regulatory complaints. Your provincial consumer protection office is also standing by to help if Bounce refuses to honour your cancellation request. Take action today - your refund is waiting.