Manage Brigit

How to cancel brigit and take control of your finances

What brigit is and why you might want to cancel

Brigit is a personal finance app designed to help Canadians manage their money through budgeting tools, small cash advances, and credit monitoring. The platform operates on a tiered model: a free plan with basic features, a Plus plan (roughly $9 CAD monthly) adding instant cash advances and identity protection, and a Premium plan (roughly $15-16 CAD monthly) that includes a Credit Builder product and faster delivery on advances.

You might be considering cancellation for several reasons. Perhaps the paid features no longer fit your budget, you have found an alternative service that better serves your needs, or you are unhappy with how Brigit charges or communicates billing updates. Whatever your reason, Stopee is here to walk you through the process step by step, ensuring you cancel cleanly and understand your consumer rights along the way.

Why cancelling brigit matters to your financial health

Cancelling a subscription you no longer use is one of the quickest wins in personal finance. Recurring charges add up fast, and if you are paying for features you no longer access, that money could go toward your emergency fund or paying down debt. Understanding exactly how to cancel-and what happens to your account afterward-removes the friction that keeps people subscribed longer than they intend.

Common reasons canadians cancel brigit

Financial hardship is the most common reason we hear. If you are cutting expenses, a paid finance app subscription is an obvious place to trim. Others cancel because they discover Brigit's free plan covers their actual needs, or because they prefer a competitor's interface or feature set. Some cancel after a single advance, realizing the subscription cost outweighs the occasional benefit. Stopee has helped thousands of Canadians clarify their subscription needs and cancel services that no longer serve them-and Brigit is no exception.

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Brigit's pricing and what you are paying for

Understanding your current plan is essential before you cancel.

Brigit bills at the end of your billing cycle, not the beginning. This is important because it affects when you see charges after cancellation. If you cancel mid-cycle, you will likely see one final charge covering the period you have already used. This is not a penalty-it is simply Brigit's billing model in action.

What you lose and what you keep after cancellation

Cancelling your paid subscription downgrades you to the free plan automatically. You retain access to budgeting tools, savings tracking, and account monitoring. You lose access to instant cash advances, premium credit monitoring, and identity theft protection features. If you have an active Credit Builder loan with Brigit, that product must be finalized or closed before you can fully cancel; Brigit support will guide you through this if needed.

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How to cancel your brigit subscription in canada

Brigit offers multiple cancellation methods, and the process is straightforward once you know where to look.

Cancel brigit directly through the app

This is the fastest and most reliable method. Most Canadians use this route because it provides immediate confirmation.

1. Open the Brigit app on your phone and log in with your credentials.
   • Look for the profile icon in the bottom right corner of the app.
2. Tap the profile icon to open account settings.
   • You should see your account overview and linked payment methods.
3. Select "My Subscription" from the menu options.
   • This section shows your current plan and its renewal date.
4. Tap "Cancel and switch to free plan."
   • A confirmation screen will appear asking if you are sure.
   • Pro tip: Read any retention offers Brigit displays-they sometimes offer discounts to keep you subscribed.
5. Confirm your cancellation.
   • Your subscription is immediately cancelled and you are switched to the free plan.
   • Your account and history remain available under the free tier.

Processing time: Immediate. You will see confirmation on screen within seconds.

Cancel brigit through the web platform

If you prefer managing your account on a computer, you can cancel via Brigit's web app.

1. Visit app.hellobrigit.com and log in with your email and password.
   • Make sure you are using the official Brigit URL, not a phishing site.
2. Navigate to Settings (usually in the top right corner or sidebar).
   • Look for a gear icon or "Settings" link.
3. Select "My Subscription" or "Billing" from the settings menu.
   • This displays your active plan and next billing date.
4. Click "Cancel and switch to free plan."
   • The same billing rules apply as in-app.
5. Confirm cancellation on the screen that appears.
   • You will receive an email confirmation within minutes.
   • Pro tip: Forward this confirmation email to your personal records or a folder titled "Cancelled Subscriptions" for your own documentation.

Processing time: Immediate on the platform; email confirmation arrives within 5-10 minutes.

Cancel brigit by email

If you encounter technical issues or prefer written confirmation, you can request cancellation directly from Brigit's support team.

1. Send an email to info@hellobrigit.com with the subject line "Cancel my subscription."
   • Include your full name and the email address associated with your Brigit account.
2. In the email body, clearly state: "I am requesting cancellation of my Brigit subscription, effective immediately."
   • Do not apologize or over-explain. Simplicity ensures clarity.
3. Ask for written confirmation once your subscription is cancelled.
   • This creates a paper trail if any disputes arise later.
4. Wait for a response from Brigit support.
   • Brigit typically responds within 24-48 hours on business days.
   • Warning: If you have an active Credit Builder loan, Brigit may ask you to close it first. Work with support to resolve this before your subscription is cancelled.

Processing time: 1-2 business days. Email cancellation takes longer than in-app but creates a permanent record.

Important note on apple and google subscription cancellation

Do not attempt to cancel Brigit through Apple App Store or Google Play subscription settings. Brigit handles billing internally and does not appear in platform-specific subscription management screens. Cancelling through these platforms will not work and may cause confusion. Always use Brigit's in-app settings, web portal, or email support instead.

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What happens to your account after you cancel

Cancellation is not the same as deletion, and Stopee wants you to understand the difference.

Your account after you downgrade

When you cancel a paid subscription, Brigit automatically switches you to the free plan. Your account remains active, your transaction history stays accessible, and you keep your budgeting data. You can log in anytime and use free features like spending tracking and account monitoring. This approach gives you a safety net: if you change your mind in the future, your account is still there.

Full account deletion

If you want to delete your Brigit account entirely-removing all personal data and transaction history-that is a separate action. You will need to contact Brigit support directly at info@hellobrigit.com and explicitly request account deletion. Brigit may ask you to confirm this request or provide reasons, as deletion is permanent. Plan for 5-10 business days for Brigit to process full deletion requests.

Lingering charges after cancellation

You may see a final charge appear 3-7 days after you cancel. This charge covers your subscription from the start of your billing cycle to your cancellation date-it is not an additional fee or penalty. For example, if your billing cycle runs the 15th of each month and you cancel on the 25th, you will be charged for 10 days of service already used. This is normal and legal under Brigit's published terms.

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Refunds and getting your money back

Refund eligibility depends on timing and circumstances.

When brigit will and will not refund you

Brigit's published terms do not guarantee a broad cancellation or refund right for subscriptions. However, if you can demonstrate that you were charged in error-such as duplicate charges, unauthorized charges, or billing mistakes-Brigit will typically issue a refund after review. If you cancelled but were charged again within days, that is a strong case for a refund claim.

Brigit will not refund you for service already delivered. If you used Brigit's advance feature during your subscription period, that charge is non-refundable. If you paid for Premium but used it for only three days of a 30-day cycle, Brigit will not prorate the difference.

How to request a refund

1. Document the charge in question.
   • Take a screenshot of the charge from your Brigit app or email receipt.
   • Note the date, amount, and description of the charge.
2. Contact Brigit support at info@hellobrigit.com.
   • Subject line: "Refund request for charge on [date]"
   • Explain why you believe the charge was an error, not a policy violation.
3. Brigit will investigate and respond within 5-10 business days.
   • If approved, the refund processes within 3-5 business days to your original payment method.
4. If Brigit denies your refund request, escalate to your credit card issuer or bank.
   • File a chargeback or dispute directly with your payment provider.
   • Your bank will investigate and may reverse the charge on your behalf.

Pro tip: If you dispute a charge with your bank without first contacting Brigit, Brigit may see this as a chargeback and close your account entirely. Always give Brigit 5 business days to respond before escalating to your bank.

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Your consumer rights in canada

Consumer protection laws in Canada protect you during cancellation and billing disputes.

Consumer protection act protections for subscriptions

Most Canadian provinces (including Ontario, British Columbia, and Alberta) have consumer protection legislation that requires clear disclosure of subscription terms and automatic renewal policies. Under these laws, Brigit must:

• Clearly display the subscription price and billing frequency before you sign up.
• Obtain explicit consent from you before charging your payment method.
• Make cancellation as easy as signup-if you sign up in-app, you must be able to cancel in-app.
• Send you a reminder email 15 days before renewal (in some provinces) so you can cancel if you choose.

If Brigit violates these requirements, you have grounds for a complaint with your provincial consumer protection authority.

Who to contact if brigit refuses to cancel or refund

If Brigit does not respond to your cancellation request within 10 business days, or if they refuse to refund a charge you believe was an error, escalate your complaint:

• Ontario: ServiceOntario Consumer Protection Act complaints: consumerprotection.gov.on.ca
• British Columbia: Consumer Protection BC: consumerprotectionbc.ca
• Alberta: Fair Trading Act complaints: servicealberta.ca
• Other provinces: Search "[your province] consumer protection office" for the local authority.

These agencies can investigate Brigit's practices and order refunds if they find violations. Document everything: emails, screenshots, dates, and amounts. The more evidence you provide, the stronger your case.

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Common mistakes to avoid when cancelling brigit

We know cancellation can feel stressful, especially if you are unfamiliar with the process. Here are the pitfalls Stopee has seen thousands of customers accidentally step into-and how to avoid them.

Mistake 1: cancelling through apple or google instead of brigit

This is the number one error. You might assume that cancelling through your phone's subscription settings will work, but Brigit does not use Apple's or Google's billing system. Cancelling there will do nothing. You will still be charged. Always cancel directly through the Brigit app, the Brigit website, or email support.

Mistake 2: not checking for a final charge

You cancel on the 20th and see a charge on the 25th. Panic sets in. This is almost always your final charge for service already rendered. Do not assume it is a mistake or a sign that your cancellation failed. Check your confirmation email; it will state that you have been switched to the free plan. The charge is legitimate.

Mistake 3: deleting the app without cancelling the subscription

Removing the Brigit app from your phone does not cancel your subscription. Brigit charges your payment method directly, regardless of whether the app is installed. Uninstalling the app is a tech action; cancelling a subscription is a billing action. Do both.

Mistake 4: asking your bank to block brigit without cancelling first

Some customers call their bank and ask to block all future charges from Brigit. While your bank can help, this approach is messy. Brigit may flag your account as fraudulent, and if you ever want to use Brigit again, your account may be restricted. Cancel first through proper channels; then, if needed, block the merchant as a secondary step.

Mistake 5: assuming free plan cancellation deletes your data

Downgrading to the free plan keeps your account and history intact. If data privacy is your concern, request full account deletion separately. Simply cancelling the subscription does not erase your personal information from Brigit's servers.

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After you cancel: a checklist to stay on top

Cancellation is not a one-and-done action-follow these steps to confirm everything went smoothly.

What to do if charges continue after cancellation

Contact Brigit support immediately with your confirmation email and screenshot. In your message, state: "I cancelled my subscription on [date], but I received a charge on [date]. This charge should not have occurred. Please refund this amount immediately." Brigit will investigate within 3 business days. If they do not respond or refuse, file a dispute with your bank.

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Stopee helps you stay in control

Brigit can be a useful tool for budgeting and occasional cash advances, but staying subscribed to a service you no longer need is a drain on your finances. Cancelling takes minutes, and now you have a clear roadmap to do it confidently. Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their billing rights, and take back control of their money. Whether you cancel through the app, the web, or email, you now know exactly how to do it-and what to expect afterward.

Your money is yours to manage. If Brigit is no longer serving that purpose, cancelling is the right move. Follow the steps above, keep your confirmation, and move forward with peace of mind. Stopee is always here if you need guidance on any other service subscriptions you want to cancel.

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Contact information

Brigit Support Email: info@hellobrigit.com

Brigit Web Platform: app.hellobrigit.com

For consumer complaints in Canada: Contact your provincial consumer protection office (links provided in the consumer rights section above).