Manage Buffered Vpn

How to cancel buffered VPN in canada and get your refund

What is buffered VPN and why you might want to cancel

Buffered VPN was a commercial virtual private network service that offered encrypted connections across multiple server locations and supported several device types. The service provided tiered subscription plans ranging from monthly to two-year commitments, along with a stated 30-day money-back guarantee-though that guarantee came with usage conditions that matter when you want to exit.

Important update: Buffered has been reported as merged into Encrypt.me as of 2026. If you are currently using a service under that brand, verify the new provider's terms and support channels before you proceed with cancellation, as the process may have changed.

You might be considering cancellation because the service did not meet your privacy expectations, the price no longer fits your budget, you found a better alternative, or you simply no longer need a VPN. Whatever your reason, Stopee is here to guide you through every step so you reclaim control over your subscription and your money.

Why buffered VPN cancellation matters

Cancelling a VPN subscription is not just about stopping charges-it is about data privacy and taking action on your terms. When you cancel, you stop automatic renewals, but you also need to understand what happens to your connection records and personal data. Buffered retained some connection metadata (such as connection times, data amounts and IP addresses), so explicit account removal may be necessary if you want your data deleted entirely. Stopee helps you navigate these details so nothing is overlooked.

Should you cancel buffered VPN

You should cancel if the service no longer serves your needs or if you have found a competitor that offers better value, stronger privacy protections, or features that matter more to you. Poor customer support, inconsistent performance, or privacy concerns are also valid reasons to walk away. If you subscribed expecting a 30-day refund window and stayed within the usage limits (fewer than 100 sessions, under 10 GB of bandwidth, and under 10 hours of total connection time), you may also qualify for a refund even after cancelling. Stopee recommends acting quickly-the sooner you submit your cancellation request, the sooner you reclaim your budget and your peace of mind.

Buffered VPN pricing and plans in canada

Understanding your subscription tier helps you process your cancellation request accurately and calculate your refund eligibility.

The longer your commitment, the more you stand to reclaim if you cancel early and meet the refund conditions. Stopee always recommends keeping your original receipt and subscription confirmation email-these documents are your proof when requesting a refund.

Your consumer rights when cancelling in canada

Canadian consumer protection law protects you when you cancel a subscription service.

Federal and provincial protections that apply

Under the Competition Act and consumer protection laws in most Canadian provinces, you have the right to cancel a subscription within a reasonable timeframe and receive clear notice of when your cancellation takes effect. If Buffered advertised a 30-day money-back guarantee, that promise is enforceable under consumer protection statutes-the company cannot refuse a refund simply because you changed your mind if you are within the stated window and the usage limits have been respected.

Many provinces (including Ontario, British Columbia, and Alberta) have specific rules requiring online retailers to make cancellation straightforward and to process refunds promptly. If Buffered refuses your refund or makes cancellation deliberately difficult, you can escalate your complaint to your provincial consumer protection authority or the Competition Bureau of Canada. Stopee recommends documenting every communication so you have evidence if you need to file a formal complaint.

Money-back guarantee terms and conditions

Buffered's 30-day money-back guarantee is conditional on usage. You must have used fewer than 100 sessions, transferred less than 10 GB of bandwidth, and logged fewer than 10 hours of total connection time to qualify. If you are within this window and you meet these thresholds, you have a legitimate claim for a full refund. Keep a clear record of when you purchased and when you request the refund-30 days moves quickly.

How to cancel buffered VPN based on where you subscribed

Your cancellation process depends on whether you subscribed directly through Buffered's website, through Apple's App Store, or through Google Play.

Cancel a subscription purchased directly from buffered's website

This is the most common cancellation path for Canadian users paying in CAD.

1. Visit buffered.com and log in using the email address and password associated with your account.
   • If you cannot remember your password, click "Forgot password" and reset it using the email you registered with.
2. Navigate to the support or contact section of the website.
   • Look for a "Submit a ticket," "Contact us," or "Help" link, usually in the footer or account menu.
3. Open the support ticket form and write a clear cancellation request.
   • Include your account email address, subscription ID (found in your billing or account section), and a statement like: "I request immediate cancellation of my Buffered VPN subscription effective today."
   • If you are within 30 days and below the usage limits, also write: "I am eligible for a refund under your 30-day money-back guarantee and request a full refund to my original payment method."
4. Submit the ticket and wait for Buffered's support team to respond.
   • Response times vary, but most companies respond within 24 to 72 hours.
   • Pro tip: Send your ticket on a weekday morning (before 12 p.m.) to maximize the chance of a faster response.
5. Confirm cancellation in writing once you receive a response.
   • Do not assume your subscription is cancelled just because you submitted a request-wait for written confirmation from Buffered.
   • Warning: Some companies send ambiguous replies. If the confirmation does not explicitly state "Your subscription has been cancelled effective [date]," reply to ask for clarification.
6. Screenshot or save the confirmation email and file it with your billing records.
   • This is your proof of cancellation if you are charged again or if you need to dispute the charge with your bank or credit card company.

Cancel an apple app store subscription

If you subscribed through the App Store on your iPhone, iPad, or Mac, Apple manages the billing and you must cancel through Apple, not Buffered.

1. Open the App Store app on your Apple device.
   • On iPhone or iPad, tap the App Store icon at the bottom of the screen.
   • On Mac, open the App Store from your Applications folder or Launchpad.
2. Tap or click your profile icon (usually in the top-right corner).
   • You may need to sign in with your Apple ID if you are not already logged in.
3. Select "Subscriptions" from the menu.
   • This shows all active and past subscriptions linked to your Apple ID.
4. Find Buffered (or the app name shown for Buffered VPN) in the list and tap it.
   • If you have multiple VPN apps, make sure you are selecting the correct one.
5. Tap "Cancel subscription" or the edit button and follow the on-screen prompts.
   • Apple will ask you to confirm and may offer a discounted rate to stay-you can ignore this and continue to cancel.
6. Check your email for an Apple cancellation confirmation.
   • Apple sends a receipt and confirmation that your subscription has been cancelled, usually within a few minutes.
   • Your service will remain active until the end of your current billing period.

Refund requests through Apple: If you purchased within the last 90 days and want a refund, you must request it directly from Apple. Visit reportaproblem.apple.com, sign in, find your Buffered purchase, and submit a refund request. Apple processes these within 5 to 10 business days. Stopee recommends being honest about why you want the refund-Apple is more likely to approve requests for unused services or if the app did not work as described.

Cancel a google play store subscription

If you subscribed through Google Play on an Android device, Google handles the subscription and you cancel through Google's system.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured triangle icon (Play Store logo).
2. Tap your profile icon (usually in the top-right corner).
   • If you are not logged in, sign in with your Google account.
3. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact wording varies by device and Android version, but you are looking for a subscriptions menu.
4. Tap "Subscriptions" to view your active subscriptions.
   • You may need to scroll to find Buffered VPN in the list.
5. Tap Buffered VPN and then "Cancel subscription."
   • Google may show you a confirmation screen with options to pause or downgrade instead-select cancel to proceed.
6. Confirm your cancellation and check your email for a Google confirmation.
   • Your service will stop at the end of your current billing period.
   • Google sends a cancellation confirmation email within a few minutes.

Refund requests through Google: If you want a refund, go to play.google.com/store/account/subscriptions, find Buffered, and tap "Report a problem." Explain that you want a refund and why. Google approves refunds more readily for unused subscriptions cancelled within 48 hours of purchase. For older purchases, your chances are lower but still worth attempting if you are within 30 days. Google processes refunds within 5 to 10 business days.

What happens after you cancel buffered VPN

Cancellation is not instant-understanding the timeline and what comes next helps you avoid surprises.

Immediate and ongoing charges after cancellation

When you cancel, future automatic renewals stop immediately. However, your service may remain active until the end of your already-paid billing period. For example, if you are on a monthly plan and you cancel on the 15th of the month, you typically have access until the 15th of next month, then the service shuts off. Check your cancellation confirmation email to verify the exact date your access ends.

Warning: If you are charged after your cancellation date, contact Buffered's support team again immediately and include a screenshot or copy of your cancellation confirmation. Do not wait-respond within 5 to 7 days so the support team acts on your complaint while the charge is fresh. If Buffered refuses to reverse the charge, contact your bank or credit card company and file a chargeback dispute, mentioning your cancellation confirmation as evidence.

Data retention and privacy after cancellation

Cancelling your Buffered subscription does not automatically delete your account or your connection history. Third-party reviews indicate that Buffered retained some connection metadata (such as connection times, data amounts and IP addresses) even after subscription termination. If you care about data privacy, you should submit a separate data deletion request to Buffered's support team once your cancellation is confirmed.

Write a follow-up support ticket that says: "I have cancelled my subscription and now request complete deletion of my account and all associated connection logs, metadata, and personal data in accordance with your privacy policy." Check Buffered's privacy policy beforehand to understand their data retention timeline (often 90 days to 1 year). Keep this request on file as proof that you asked for deletion, in case you need it later.

Access to saved passwords and settings

Once your subscription ends, your VPN client software will stop working and you will no longer be able to connect to Buffered's servers. You can uninstall the app from your device. If you have stored any VPN profiles or login credentials in the app, uninstall it cleanly (not just close it) to ensure your data is removed from the device. Stopee recommends also checking your browser's password manager (Chrome, Firefox, Safari, Edge) to remove any saved Buffered VPN passwords there as well.

Will you get a refund from buffered VPN

Buffered advertised a 30-day money-back guarantee, but eligibility depends on your usage and how quickly you act.

Conditions for buffered's money-back guarantee

Your refund is eligible only if all three of these conditions are met:

• You request the refund within 30 days of your original purchase date.
• You have used fewer than 100 VPN sessions.
• You have transferred less than 10 GB of bandwidth and logged fewer than 10 hours of total connection time.

These are strict thresholds. A user who connects to the VPN for a full day of browsing (even if they only use a few gigabytes of data) might exceed 10 hours and lose refund eligibility. If you are on the edge of these limits, include a note in your cancellation request: "I believe my usage is within the 30-day money-back guarantee limits, and I request a full refund." Buffered's support team will verify your usage against their logs and confirm your eligibility. Stopee recommends being honest and not trying to dispute your actual usage-companies have detailed logs and they will catch exaggeration.

How long buffered refunds take

Once Buffered approves your refund, the timeline depends on your payment method:

• Credit or debit card: 5 to 10 business days. Your bank may take an additional 1 to 3 business days to post the credit to your account.
• PayPal: 3 to 5 business days for the refund to appear in your PayPal balance, then another 1 to 3 business days to transfer to your bank if you withdraw it.
• Bank transfer (direct debit): 7 to 14 business days depending on your bank's processing speed.

Pro tip: Once Buffered confirms your refund approval, take a screenshot of that email confirmation. Do not assume it is complete until you see the money in your account. If 14 days pass and you have not received the refund, contact Buffered again and reference both your cancellation confirmation and refund approval email.

What to do if buffered refuses your refund

Some users report that Buffered refused their refund claim, citing usage limits or claiming that the 30-day window had passed. If this happens to you, do not give up. Stopee recommends these escalation steps:

1. Reply to Buffered's support team and ask for a detailed breakdown of your usage (sessions, bandwidth, connection time). Ask them to show you exactly how you exceeded the limits.
2. If you believe their calculation is wrong, dispute it respectfully with numbers and dates.
3. If they still refuse, mention that their advertised 30-day guarantee is a consumer protection promise and that refusing to honor it may violate provincial consumer protection laws.
4. File a complaint with your provincial consumer protection authority (such as the Ontario Ministry of Public and Business Services or the British Columbia Consumer Protection Office) or contact the Competition Bureau of Canada.
5. If you paid by credit card, file a chargeback dispute with your credit card company, citing false advertising (the refund guarantee was not honored as promised).

Buffered may reverse their decision if they receive a formal consumer complaint, because the cost of defending a complaint often exceeds the refund amount. Stopee has helped thousands of consumers recover refunds by documenting their case and escalating through the proper channels when companies first said no.

Common mistakes to avoid when cancelling buffered VPN

Cancellation can feel stressful, especially if you are worried about ongoing charges or data privacy. Here are the pitfalls that trip up most users so you can sidestep them.

Mistake 1: assuming the app deletion equals cancellation

Simply deleting the Buffered VPN app from your phone or computer does not cancel your subscription. Your account remains active and charges continue. Stopee cannot stress this enough: you must formally submit a cancellation request through the support channel. Uninstalling the app is a separate step you do after confirmation of cancellation.

Mistake 2: missing the 30-day refund window

The 30-day clock starts on your purchase date, not the date you decide you want a refund. If you purchase on January 1 and request a refund on February 1, you are ineligible. Stopee recommends acting within the first two weeks if you think you might want a refund, so you have a safety margin in case support is slow to respond or if you need to resubmit your request.

Mistake 3: not tracking your usage before requesting a refund

Before you email support asking for a refund, check whether you are likely to be within the usage limits. Log in to your Buffered account and look for a usage dashboard or activity log. Most VPN providers show you connection count, data transferred, and hours connected. If you are already at 8 hours of connection time, asking for a refund based on the 10-hour limit is risky-you might reach that limit before support even responds. Document your usage so you can cite it when you request the refund.

Mistake 4: forgetting to request data deletion separately

Cancelling your subscription does not delete your account data. If you care about privacy, you must ask Buffered to delete your account and connection logs in a separate support ticket. Many users cancel and assume they are done, only to realize later that Buffered still has their connection history on file. Stopee recommends always filing both a cancellation request and a data deletion request together.

Mistake 5: not keeping a copy of your cancellation confirmation

If you do not save your cancellation confirmation email, you have no proof that you cancelled. If Buffered charges you again, you cannot dispute the charge without evidence. Screenshot or print your confirmation and store it for at least one year. The same goes for refund approvals and any communication about usage limits-keep it all.

Mistake 6: paying with a method you no longer have access to

If you paid with a credit card that has since expired or a PayPal account you no longer use, you may not be able to receive a refund to that method. When you request your refund, include a note: "My original payment card is no longer active. Please refund to [your current payment method or bank account]." Some companies will not accommodate this, but asking only takes a sentence and it might save you a headache.

After you cancel: checklist and follow-up

Use this checklist to ensure your cancellation is complete and you are protected going forward.

Consumer protection contact information for canada

If Buffered refuses to cancel your subscription, denies your refund, or does not respond to your support requests within 14 days, you can escalate to a government agency.

Federal escalation

Contact the Competition Bureau of Canada if you believe Buffered engaged in misleading advertising (such as advertising a 30-day refund guarantee and then refusing to honor it).

• Website: competitionbureau.gc.ca
• Phone: 1-800-348-5358 (toll-free)
• Email: CompetitionBureau@canada.ca

Provincial escalation

Contact your provincial consumer protection agency:

• Ontario: Ministry of Public and Business Services (ontario.ca/page/consumer-protection) or ServiceOntario at 1-800-267-8097
• British Columbia: Consumer Protection Office (gov.bc.ca/gov/content/consumer-protection) at 1-888-564-9963
• Alberta: Fair Trading Act Contact Centre at 1-780-644-3000 or contact@gov.ab.ca
• Quebec: Québec Consumer Protection Office (protecteurduconsommateur.qc.ca) at 1-888-PROTECT (1-888-776-8328)

Credit card and bank chargeback

If Buffered charges you after you have cancelled and refused to refund the charge, contact your credit card company or bank and request a chargeback. Provide your cancellation confirmation as evidence. The financial institution will investigate and likely reverse the charge in your favour, especially if you have written proof that you cancelled.

Should you keep or cancel: comparison table

Decide whether cancellation is right for you using this comparison.

Final thoughts: take control of your subscription today

Cancelling Buffered VPN is straightforward when you know the right steps, the support channels to use, and your rights as a Canadian consumer. Whether you are cancelling because the service no longer fits your needs, you found a better alternative, or you qualify for a refund, Stopee has walked you through every scenario. Remember: your subscription is yours to control. Do not feel locked in, and do not hesitate to escalate if a company refuses to honor its commitments.

Take action today. Submit your cancellation request via your account's support ticket system, keep copies of every confirmation, and follow up if you do not hear back within 72 hours. If you are within 30 days and under the usage limits, request your refund in the same message. If Buffered refuses, use the consumer protection contacts listed above. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim their budgets. Your situation is no different-you have the knowledge, the process, and the backup if you need it. Cancel with confidence.