Manage Calibrate

How to cancel calibrate and reclaim your metabolic health journey

Understanding calibrate and why cancellation matters

Calibrate is a subscription-based digital metabolic health program that pairs clinician coaching, educational curriculum, and prescription management to support medically supervised weight loss and metabolic improvement. You access the program through Calibrate's website or app platforms, with pricing and billing terms that vary depending on where you purchase. If you've enrolled and now realize the program isn't the right fit for your life or health goals, you deserve a clear, straightforward path to cancel without frustration.

At Stopee, we understand that health decisions are personal, and sometimes subscription services simply don't align with your needs or circumstances. Whether you're facing unexpected costs, discovering the program isn't delivering results, or simply changing direction, our guide will walk you through every cancellation method available to you in Canada. We'll help you understand your rights, avoid common traps, and protect your refund eligibility.

Why you might cancel calibrate

Life changes. Your health priorities shift. You may have discovered that the program's coaching style doesn't suit you, or you're concerned about the medication management aspects. You might be reassessing your budget, or you've realized the financial commitment (starting around C$269 per month) doesn't match your current situation. Whatever your reason, Stopee supports your right to cancel without guilt or unnecessary barriers.

What you need to know before you cancel

Calibrate enforces a non-refundable subscription policy outside a narrow 72-hour window following your initial purchase. This means timing your cancellation correctly is critical. Additionally, if you financed your membership through Affirm or another third-party payment provider, you'll need to manage cancellation across multiple platforms. Stopee recommends you gather all purchase confirmations and account details before starting the cancellation process.

Calibrate pricing and plan breakdown

Understanding your financial commitment helps you recognize exactly what you're canceling and what refund options may apply.

Your consumer rights under canadian law

Every Canadian consumer has fundamental protections when purchasing digital health services. Stopee emphasizes that these rights exist whether or not Calibrate's terms explicitly acknowledge them.

Cancellation rights and the 14-day cooling-off period

Under the Consumer Protection Act in most Canadian provinces, you have a right to cancel certain distance purchases (including online subscriptions) within 14 days of purchase for any reason. This is separate from Calibrate's own 72-hour refund window. If Calibrate refuses to honor this statutory right, you have grounds to escalate your complaint to your provincial consumer protection authority. Stopee recommends filing a cancellation request immediately if you're within the 14-day window, then citing this legal right if Calibrate pushes back.

Where to escalate if calibrate refuses to cancel

If Calibrate denies your cancellation request or claims your refund is non-refundable despite your being within 14 days of purchase, contact your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. In Québec, reach out to the Office of the Protecteur du consommateur. Most provinces treat digital health subscriptions the same as any other distance purchase, meaning your 14-day statutory right overrides company policy. Stopee has helped thousands of consumers navigate these disputes successfully by simply invoking the relevant provincial statute.

Step-by-step cancellation methods

Your cancellation path depends on how and where you purchased your Calibrate membership. Choose the method below that matches your purchase.

Canceling a web-purchased calibrate subscription (recommended method)

If you purchased directly through Calibrate's website, you can cancel within the app or web dashboard. This is your fastest route and leaves a digital trail for your records.

1. Sign in to your Calibrate account on the website or mobile app using your email and password
   • If you've forgotten your password, use the "Forgot Password" link on the login page and reset it immediately
2. Navigate to your account settings or "Membership" section (this is usually found under a profile icon or settings menu)
   • Look for language that says "Manage subscription," "Billing," or "My membership"
3. Select the option to cancel or pause your membership
   • Read the cancellation flow carefully; Calibrate may ask why you're leaving (answering is optional but can help)
4. Confirm your cancellation
   • A confirmation email should arrive within 15 minutes; if it doesn't, check your spam folder
5. Screenshot the confirmation page and save the confirmation email to your device and email archive
   • Pro tip: Forward this confirmation to a second email account or print it as a PDF; redundancy protects you if you need proof later
6. Verify your final billing date
   • The confirmation should state when your access ends; confirm this matches what you expect

Important timing note: Calibrate imposes a mandatory 3-month commitment on the Metabolic Reset plan if you signed up on the web. You may cancel within 72 hours of purchase for a full refund, but after those 72 hours your cancellation becomes effective only at the end of your current billing cycle (with at least 7 days' notice).

Canceling an apple app store or google play subscription

If you purchased your Calibrate membership through Apple's App Store or Google Play Store, you must cancel through that platform, not through Calibrate directly. Each platform has its own refund policy that supersedes Calibrate's standard policy.

For Apple App Store (iPhone or iPad):

1. Open the Settings app on your Apple device
   • On iPhone, this is the gray gear icon usually on your home screen
2. Tap your name at the top of the settings menu
   • This opens your Apple ID account page
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions tied to your Apple ID
4. Find Calibrate in the list and tap it
   • If you can't find it, scroll down; sometimes subscriptions are hidden at the bottom
5. Tap "Cancel Subscription" or "Edit Subscription"
   • Follow the prompts to confirm the cancellation
6. Save a screenshot of the cancellation confirmation
   • Pro tip: Apple typically sends a confirmation email; wait for it and save it

For Google Play (Android):

1. Open the Google Play Store app on your Android device
   • The icon is a colorful triangle (play button)
2. Tap your profile icon in the top right corner
   • A menu will drop down
3. Select "Payments and subscriptions"
   • This opens your Google account subscriptions page
4. Tap "Subscriptions"
   • You'll see all active subscriptions on your Google account
5. Find Calibrate and tap it
   • You may need to scroll or search if you have many subscriptions
6. Tap "Cancel subscription"
   • Google will ask why you're canceling; provide honest feedback if you wish (it's optional)
7. Confirm the cancellation
   • Take a screenshot and note the cancellation date displayed on screen

Warning: Apple and Google refund policies are stricter than Calibrate's web policy. Generally, refunds are available only within 48 hours of purchase or if the subscription is defective. Contact Apple Support or Google Play Support directly if you believe you qualify for a refund.

Canceling if you used affirm or another financing provider

If you financed your Calibrate membership through Affirm, Klarna, or another buy-now-pay-later service, you must cancel through both Calibrate and your financing provider to stop all charges.

1. Cancel your Calibrate membership following the web steps above
   • This stops your access to the program but may not automatically halt financing payments
2. Log in to your Affirm (or financing provider) account at affirm.com or the relevant platform
   • Navigate to your order history and find your Calibrate purchase
3. Contact Affirm support to confirm that your financing plan is canceled
   • You can live-chat, email, or call; live chat is fastest (usually 5 to 10 minutes)
4. Ask Affirm whether any refund credit will be applied to your account
   • If Calibrate cancels but hasn't yet billed Affirm, you may avoid the next payment entirely
5. Request written confirmation from Affirm showing the financing plan has been canceled
   • Save this email; it's your proof that financing stopped

Pro tip: Affirm sometimes reverses charges if you cancel within 48 hours. Stopee recommends contacting Affirm immediately after canceling Calibrate to maximize your chances of recovering the full amount.

Canceling by certified mail (if you prefer written notice)

If you want an indisputable paper trail or if you're outside the refund window and want to formally challenge Calibrate's non-refund stance on legal grounds, send a certified cancellation letter.

1. Prepare a written cancellation letter in plain language
   • Include your full name, email, Calibrate account number (if you have it), and the date of purchase
   • State clearly: "I hereby request cancellation of my Calibrate membership effective immediately"
   • Include your reason for cancellation (optional but can strengthen your case if disputing a refund)
2. Address the letter to:
   • Calibrate Health, Inc.
     105 West 86th Street, Suite 514
     New York, NY 10024
     United States
3. Send via Canada Post Certified Mail with Return Receipt Requested
   • This costs approximately C$20 to C$30 and provides proof of delivery
   • Visit your local Canada Post office or arrange pickup online at canadapost.ca
4. Keep the Canada Post receipt and the signed return receipt when it arrives
   • This documentation proves you sent your cancellation request and when Calibrate received it
5. Follow up with Calibrate support via email after 5 business days, referencing your certified mail date
   • Request written confirmation that your cancellation was processed

Warning: Sending certified mail to a US address can take 7 to 14 business days. If you're near the end of a billing cycle, combine this method with a simultaneous online cancellation to ensure you're not charged an extra month.

Understanding refunds and your rights

Calibrate's refund policy is strict, but it's not airtight. Stopee breaks down exactly what you can and cannot recover, and when you have legal leverage.

When you can get a full refund

You qualify for a full refund in these scenarios:

• Within 72 hours of purchase (web only): Calibrate automatically refunds the full amount if you cancel within 3 days of buying the Metabolic Reset plan on the web. This window is your strongest protection.
• Within 14 days under provincial consumer law: Most Canadian provinces allow you to cancel distance purchases within 14 days for any reason. If Calibrate refuses, escalate to your provincial consumer protection authority and cite your statutory right. Stopee has successfully recovered full refunds for clients using this approach.
• If the service was defective or misrepresented: If Calibrate promised coaching that never materialized, or if the program failed to deliver what was advertised, you have grounds for a refund under consumer protection legislation. Document every failed coaching session or service failure.

When refunds are unavailable (and your alternatives)

Outside the 72-hour and 14-day windows, Calibrate's policy classifies subscriptions as non-refundable. However, you can still minimize losses:

• Cancel future billing immediately: With at least 7 days' notice, you can cancel before your next billing cycle. This stops additional charges from accruing.
• Access through the paid period: Your coaching and program features continue through the end of any period you've already paid for. Maximize this access by scheduling any remaining coaching sessions or downloading educational materials before your access ends.
• Use Calibrate's "Results Money Back Promise": If you complete 12 months of the program and don't lose at least 10% of your starting body weight, Calibrate offers a 50% refund. This requires proof of compliance and meeting specific eligibility criteria, but it's an additional safety net if you're committed to trying the program long-term.

Refunds for app store purchases

Apple and Google have different refund windows than Calibrate:

• Apple App Store: Refunds are typically available within 48 hours of purchase. Contact Apple Support (apple.com/support) to request one. Be specific: say the subscription didn't meet your expectations or was billed in error.
• Google Play: Google generally refunds within 48 hours. Use the "Request a refund" option in the Play Store app or contact Google Play Support. Explain that the service wasn't as advertised.

Pro tip: If Apple or Google denies your refund, escalate to their formal dispute process. Both platforms have appeals teams that sometimes reverse initial denials.

What happens after you cancel

Cancellation doesn't mean immediate access cutoff. Understanding the transition period protects you from unwanted surprises and helps you plan your next health steps.

How your access winds down

When you cancel, your coaching and program features remain active through the end of the billing period you've already paid for. Once that period expires, your access stops and you won't be billed again. However, if you're on a prescription for a GLP-1 medication (like Ozempic or Wegovy), medication delivery may pause or end when your coaching service terminates. Contact your Calibrate clinician or support team at least two weeks before your cancellation takes effect to arrange medication continuity with your personal physician if needed.

Preserving your health records

Calibrate stores your member records according to its privacy policy, but once your access ends, retrieving them becomes harder. Before your access terminates, request a copy of your complete health file, progress notes, and any prescription information. Email support at help@calibrate.com with the subject line "Data Access Request" and keep their response. Having your own copy ensures you can share your health history with a new provider seamlessly.

Medication management after cancellation

If you're taking a GLP-1 agonist or another prescription provided through Calibrate, don't assume it will continue automatically. Warning: stopping a GLP-1 medication abruptly without medical guidance can cause rapid weight regain or other side effects. Schedule a call with your personal physician or another clinician to discuss whether your prescription should continue, be tapered, or be replaced. Many family doctors can manage these medications if your Calibrate coverage ends.

Common cancellation mistakes to avoid

Canceling can be emotionally charged when you're frustrated with a health service, and mistakes in the process can cost you money or access.

Mistake one: missing the 72-hour refund window

The 72-hour window closes fast. Many people assume they have longer, then realize on day four that they're outside the refund period. Action: If you're unsure whether you want to keep Calibrate, cancel now and re-enroll later if you change your mind. Stopee recommends canceling as soon as doubt sets in; the re-enrollment process is simpler than disputing a non-refund after day three.

Mistake two: canceling only through the app, not through your payment provider

If you financed through Affirm or another provider, canceling only on Calibrate's end may not stop your financing payments. You must cancel both places. Check your credit card statement 5 to 10 business days after canceling to confirm no new charges appear. If they do, immediately contact your financing provider and Calibrate support with screenshots of your cancellation confirmation.

Mistake three: not saving proof

Confirmation pages disappear. Emails get archived and forgotten. If Calibrate later claims it never received your cancellation or bills you after you cancelled, you need timestamped proof. Stopee insists that you screenshot every confirmation screen, forward every confirmation email to yourself, and keep a written note of the date and time you cancelled. This three-layer backup approach has saved thousands of consumers from disputed charges.

Mistake four: ignoring the 7-day notice requirement

After your initial commitment ends, you can cancel with at least 7 days' notice before your next billing date. If you give notice on day 28 of a 30-day cycle, you'll still be charged on day 30 because you didn't provide 7 days' advance warning. Calculate your billing cycle carefully and cancel early enough to meet this deadline. Stopee recommends setting a phone reminder 10 days before your next billing date if you know you want to cancel.

Stopee's cancellation checklist for calibrate

Use this checklist to ensure you've covered every step and left no loose ends.

When to escalate your complaint

If Calibrate refuses to cancel or denies a refund you believe you're entitled to, Stopee empowers you to escalate formally.

The escalation chain

First, email Calibrate support at help@calibrate.com with a detailed message stating your cancellation request, your purchase date, and the reason for cancellation. Include any screenshots. Allow 5 business days for a response. If Calibrate doesn't respond or denies your request, contact your provincial consumer protection authority. Stopee provides quick links below:

• Ontario: Ministry of Government and Consumer Services (ontario.ca/consumers)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Government of Alberta Fair Trading Act (alberta.ca)
• Québec: Office of the Protecteur du consommateur (protecteur.qc.ca)
• Manitoba: Government of Manitoba Consumer Protection (gov.mb.ca)
• Saskatchewan: Government of Saskatchewan Consumer Protection (saskconsumeprotection.ca)
• Nova Scotia: Government of Nova Scotia Consumer Services (novascotia.ca)
• New Brunswick: Government of New Brunswick Consumer Affairs (gnb.ca)
• Newfoundland and Labrador: Government of Newfoundland and Labrador Consumer Affairs (gov.nl.ca)
• Prince Edward Island: Government of Prince Edward Island Consumer Affairs (princeedwardisland.ca)

When you file a complaint, cite the Consumer Protection Act section that gives you statutory cancellation rights in your province (usually 14 days for distance purchases). Most authorities respond within 30 days and can compel Calibrate to refund or explain its refusal in writing.

Using credit card chargebacks as a last resort

If all else fails, contact your credit card company and file a dispute (chargeback). Explain that you requested a refund within your legal cancellation window and Calibrate refused. Provide your cancellation confirmation, the cancellation date, and your purchase date. Credit card companies typically side with consumers in these cases, especially when provincial law supports your claim. Warning: use chargebacks only after exhausting Calibrate support and consumer protection channels, as repeated chargebacks can complicate your relationship with your credit card issuer.

Calibrate cancellation address and contact information

Save these details for reference when canceling or escalating.

Calibrate Health, Inc.
105 West 86th Street, Suite 514
New York, NY 10024
United States

Email: help@calibrate.com

Mailing method: Use certified mail with return receipt requested via Canada Post to ensure proof of delivery.

Web cancellation: Log in at your Calibrate account and follow the in-app or web cancellation flow.

Your path forward

Canceling Calibrate is straightforward once you know the rules and avoid the traps. Whether you're within the 72-hour refund window, invoking your statutory 14-day consumer right, or managing a financed payment plan, your next step is clear: gather your purchase proof, cancel through the correct platform, and document everything. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following this exact process. Your health journey is yours alone, and if Calibrate isn't supporting your goals, stepping away confidently is the right call. Use this guide as your roadmap, stay organized with your documentation, and remember that Canadian consumer law stands behind you.