Manage Clear

How to cancel clear and reclaim your biometric membership

What clear is and why you might want to cancel

Clear is a membership service that uses biometric identity verification to speed up security screening at airports and other venues across North America. You pay for premium access through Clear PLUS and other membership tiers, while a baseline of free services remains available even after your paid membership ends.

If you subscribed to Clear but no longer use the service, find the airport access isn't valuable for your travel patterns, or simply want to stop recurring charges, cancelling your membership is straightforward. The key is knowing which platform you subscribed through and acting within Clear's refund window. At Stopee, we help Canadians navigate these cancellations with precision, so you keep your money and avoid surprise charges.

When cancellation makes sense

You should consider cancelling Clear if you travel infrequently, prefer standard security lines, have moved away from airports with Clear access, or feel the subscription doesn't justify its cost. Many Canadian travellers find the service valuable only during peak travel seasons, so monthly or annual cancellation aligns better with your actual lifestyle.

When you might want to keep your membership

Keep Clear if you travel through Canadian or U.S. airports multiple times per month, value the time savings during busy periods, or share the membership with family members. The annual plan at C$20.99 for 12 months of Clear PLUS becomes cost-effective if you use it 4 or more times per year. Stopee recommends calculating your own usage before you cancel, so you make an intentional choice rather than a reactive one.

Clear's pricing and plan options

Here are the current Canadian pricing options for Clear membership.

Understanding your clear billing cycle

Your charge date is critical because Clear's refund window runs from the charge date, not your signup date. If you were charged on the 15th of a month, you have until the 29th to cancel and receive a full refund. Write down your exact charge date before you contact Member Services; this information protects you if a dispute arises later.

Your cancellation options by subscription method

Clear lets you subscribe through multiple platforms, and cancellation varies depending on where you signed up.

Cancelling through the clear website and account dashboard

If you subscribed directly through Clear's website or app, you can cancel through your account without involving a third party.

1. Visit the Clear website and sign in to your account dashboard using your email and password.
2. Navigate to your account settings or subscription management section.
3. Select the option to cancel your paid membership or subscription.
4. Clear will ask you to confirm the cancellation and may offer retention incentives; you can decline these.
5. You will receive an immediate cancellation confirmation via email; save this for your records.

Pro tip: Take a screenshot of your cancellation confirmation email, including the timestamp and confirmation code, in case Clear disputes your cancellation date later.

Cancelling an apple app store subscription

If you subscribed to Clear through Apple (iPhone, iPad, or Mac), you must cancel through Apple's subscription management, not through Clear's app.

1. Open the Settings app on your Apple device.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Locate the Clear subscription in your active subscriptions list.
4. Tap Clear and select the option to cancel the subscription.
5. Confirm your cancellation; Apple will show an end date for your access.

Warning: Deleting the Clear app does not cancel your subscription. You must complete these steps in the Settings app or you will continue to be charged.

Cancelling a google play subscription

If you subscribed through Google Play on an Android device, cancel directly in the Google Play app.

1. Open the Google Play app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Select Subscriptions or Payments and subscriptions, depending on your device.
4. Find Clear in your active subscriptions list and tap it.
5. Select Cancel subscription and confirm the cancellation.
6. Google Play will display your final access date.

Pro tip: If you subscribed through Google Play but no longer have the app installed, you can still cancel by logging into your Google Play account online and navigating to Subscriptions.

Cancelling by email or phone

You can also request cancellation directly from Clear's Member Services team.

• Email: Send a cancellation request to Memberservices@clearme.com. Include your account email, full name, and membership plan. Request a cancellation confirmation email in response.
• Phone: Call Clear Member Services at +1.855.253.2763 during business hours. Have your account details ready and ask the representative to confirm your cancellation in writing via email.

Stopee recommends following up phone cancellations with a confirmation email to Member Services, documenting the date and time you called. This creates a paper trail if charges continue after cancellation.

Cancelling by registered mail

For absolute proof of delivery, you can send a written cancellation notice to Clear's postal address. Although Clear is headquartered in the United States, sending by registered mail (with return receipt) creates legal evidence that you cancelled on a specific date.

• Address your letter to Clear's Member Services team.
• Include your full name, account email, phone number, and membership plan details.
• State clearly: "I request immediate cancellation of my Clear membership effective today."
• Send by registered mail and retain the receipt and return card.

Pro tip: Register the mail through Canada Post with a return receipt so you have proof Clear received your cancellation request. This is your strongest protection if disputes arise later.

The clear refund policy and your refund window

Understanding when you qualify for a refund is essential to protecting your money.

Full refunds within 14 days

If you cancel your paid Clear membership within 14 calendar days of the charge date, you are eligible for a full refund of that billing term. This applies regardless of how much access you actually used during those 14 days.

For example, if Clear charged your account on January 1st, you have until January 14th to cancel and receive a full refund. After January 15th, Clear considers you ineligible for a pro-rata refund.

No pro-rata refunds after 14 days

If you cancel after the 14-day window closes, Clear's policy is to provide no partial (pro-rata) refund. You retain paid access until the end of your current billing cycle, but you receive no reimbursement for the unused portion of your subscription.

For instance, if you cancel on day 20 of a 30-day cycle, you do not receive a refund for the final 10 days. You keep access through day 30, then your membership converts to the free tier.

What happens to future charges

Cancelling stops all future recurring billings on the platform where you subscribed (Clear account, Apple, or Google Play). The cancellation is effective immediately, and you will not see a charge on your next billing cycle.

Warning: If you see a charge after cancelling, contact your payment provider immediately to dispute the charge. Stopee advises keeping a copy of your cancellation confirmation for at least six months so you can reference it during a dispute.

What happens after you cancel clear

Cancellation is only the beginning; knowing what to expect next prevents confusion and unwanted charges.

Your access after cancellation

When you cancel a paid membership, your paid access continues through the end of your current billing cycle. After that date, your account automatically converts to Clear's free tier, which includes basic identity verification but excludes premium features like airport security line access.

You can continue to use the free version indefinitely if you wish. However, you will not have access to Clear PLUS or other premium services unless you resubscribe.

Your free clear account remains active

Cancelling your paid membership does not delete your Clear account or biometric data. Your biometric profile and account information remain stored, so if you resubscribe in the future, Clear can re-activate your service without recapturing your biometrics.

Confirming cancellation in your account

Log into your Clear account dashboard after cancelling to confirm the membership status shows as cancelled or that no renewal is scheduled. Look for a "Subscription ended" message or check that your next billing date has been removed.

If your dashboard still shows an active subscription or a future billing date 48 hours after you cancelled, contact Member Services immediately. Stopee recommends taking a screenshot of your account status for documentation.

Consumer protection laws and your rights in canada

Beyond Clear's 14-day refund policy, Canadian consumer protection laws provide additional safeguards when a company fails to honour cancellations or bills you without authorization.

Federal consumer protections

Under the federal Competition Act and Consumer Protection Act, Canadian consumers have the right to cancel recurring billing subscriptions and to dispute unauthorized charges. If Clear continues to bill you after you cancelled, or charges your account without clear consent, these statutes provide remedies.

Provincial consumer protection rights

Each Canadian province has consumer protection legislation that may provide additional protections beyond Clear's stated policy. For example, many provinces require businesses to honour cancellations within a reasonable timeframe and to stop charging immediately.

If Clear refuses to acknowledge your cancellation or disputes that you cancelled within the 14-day window, contact your provincial consumer protection office:

• Ontario: Consumer Protection Act (Ontario) - contact ServiceOntario or the Ministry of Government and Consumer Services.
• British Columbia: Consumer Protection Act (British Columbia) - contact the B.C. Office of the Ombudsperson.
• Alberta: Fair Trading Act - contact the Alberta Fair Trading Act office.
• Other provinces: Check your provincial government website for the relevant consumer protection agency.

Disputing unauthorized charges

If Clear continues to charge your credit card or bank account after you cancelled, contact your payment provider immediately to dispute the charge. Most credit card companies and banks allow you to dispute charges made without authorization or after a service has been cancelled.

When you dispute the charge, provide your payment provider with:

• A copy of your cancellation confirmation email from Clear.
• Screenshots of your Clear account showing the cancellation.
• The date you cancelled and the date the unauthorized charge appeared.
• Any communications with Clear's Member Services regarding the cancellation.

Pro tip: File your dispute within 60 days of the unauthorized charge; most payment providers have strict deadlines. Stopee recommends acting quickly to protect your account and demonstrate your diligence.

Common cancellation mistakes and how to avoid them

Cancelling should be simple, but many Canadians make mistakes that delay refunds or lead to continued charges.

Mistake 1: deleting the app instead of cancelling the subscription

The most common error is uninstalling the Clear app from your phone and assuming the subscription is cancelled. It is not. Your recurring charges will continue even though you no longer see the app on your device.

Fix: Always cancel through your subscription management settings (Clear account, Apple, or Google Play) before deleting the app.

Mistake 2: missing the 14-day refund window

If you wait 20 days to cancel, you miss the full-refund window and forfeit the unused portion of your subscription. Many subscribers assume they can cancel anytime and get a pro-rata refund; Clear does not offer this.

Fix: Mark your charge date on your calendar. Set a phone reminder for day 13, and decide by day 14 whether to cancel. Stopee helps subscribers track these deadlines so refunds are not left on the table.

Mistake 3: not keeping cancellation proof

If you cancel by phone and do not receive a written confirmation, you have no evidence of the cancellation date if Clear disputes it later. This shifts the burden of proof onto you.

Fix: Always request and save a cancellation confirmation email from Clear. If you cancel by phone, follow up immediately with an email to Member Services requesting written confirmation. Screenshot everything.

Mistake 4: cancelling through the wrong platform

Some users subscribe through Apple or Google Play but attempt to cancel through the Clear website. This fails because the subscription is managed by Apple or Google, not by Clear.

Fix: Remember where you subscribed. Check your receipt or payment history to identify the platform, then cancel in the correct location.

Mistake 5: not checking your account after cancellation

You cancel and assume it is done, but you do not verify the cancellation actually took effect. Days later, you discover another charge and realize your cancellation request was never processed.

Fix: Log into your Clear account 24 to 48 hours after cancelling to confirm the subscription is no longer active. Look for a cancellation confirmation message and verify no future billing date is listed.

Your clear cancellation checklist

Use this checklist to ensure you cancel correctly and protect your refund eligibility.

How stopee helps you cancel clear

Navigating subscription cancellations can feel overwhelming, especially when you are unsure of your rights or worried about continued charges. Stopee has helped thousands of consumers cancel unwanted subscriptions like Clear and recover refunds they thought were lost.

At Stopee, we provide clear, step-by-step guidance tailored to your situation, so you cancel confidently and reclaim your money. Whether you need help calculating your refund window, drafting a formal cancellation email to Clear, or disputing an unauthorized charge with your bank, Stopee's resources empower you to take action.

Visit Stopee.com today to access our full library of cancellation guides, consumer protection templates, and advice on how to dispute charges and enforce your rights. Stopee is your partner in taking control of your subscriptions and keeping more of your money in your pocket.

Clear contact information and mailing address

Use this information to contact Clear for cancellation, billing inquiries, or to send a registered mail cancellation notice.

Clear member services contact details

• Email: Memberservices@clearme.com
• Phone: +1.855.253.2763 (toll-free, available during U.S. business hours)
• Online account: Log into your Clear account dashboard to manage your subscription.

Clear postal mailing address

If you choose to send a registered mail cancellation notice, use the address below. Clear is based in the United States, but they accept member correspondence at this address for cancellation requests.

Clear
Member Services
U.S. postal address (confirm current address on Clear's official website before sending)

Pro tip: Always send by Canada Post registered mail with a return receipt. Keep the receipt and return card as proof of your cancellation attempt. Stopee recommends this method when you want ironclad evidence of your cancellation date.