Manage Clipmyhorse

How to cancel clipmyhorse and protect your equestrian streaming subscription

What is clipmyhorse and who should cancel

ClipMyHorse.TV is a streaming service built for equestrian enthusiasts, broadcasting live events and maintaining an archive of competition footage through subscription memberships. The platform operates from Germany and manages your account through automatic renewal cycles. If you've decided equestrian streaming no longer fits your budget or viewing habits, cancelling before your next billing date protects your wallet and stops unwanted charges.

Is clipmyhorse right for you to keep

You might keep your subscription if you regularly watch live horse events, breed updates, or training videos. You should cancel if you've stopped watching after the trial period, find the content library limited, or prefer free equestrian resources elsewhere. Many Canadian subscribers cancel within the first 30 days-that's normal and your legal right.

Why canadians are cancelling clipmyhorse right now

Cost creep is the top reason. Annual plans run C$348 for standard access and C$1,044 for premium features. If you signed up during a promotional offer and now face full pricing, you have grounds to reassess. Stopee helps thousands of Canadian consumers recognize when subscription costs no longer justify the service. Limited mobile app functionality frustrates others-the web interface works smoothly, but cancelling through iOS or Android forces you to use a desktop browser, adding friction.

Your consumer protection rights in canada

The 14-day withdrawal window is your legal shield

Canadian consumer protection law grants you a statutory 14-day right of withdrawal from the moment you sign the contract. This means you can cancel within 14 days and receive a full refund, even if you've used the service. The clock starts when you complete your subscription purchase, not when you first log in. Keep your confirmation email-it proves your contract date.

Warning: If you explicitly request that ClipMyHorse.TV start the service immediately and you acknowledge waiving the withdrawal period, that right disappears once performance begins. Never tick "agree to immediate service" unless you're certain about the purchase.

Your rights after the 14-day period

Once the withdrawal window closes, you still have cancellation rights-but refund eligibility changes. You can cancel at any time to stop automatic renewal, and any pre-paid fees you haven't used may be refundable on a pro-rata basis (day-by-day refund). Whether ClipMyHorse.TV honors the pro-rata refund depends on their terms and whether you ask for it clearly in writing.

Stopee recommends documenting everything: keep all emails, screenshots of your account balance, and proof of your cancellation request. If the company refuses a legitimate refund claim, you can escalate to the Competition Act enforcement office in your province or Canada's consumer authority.

How to cancel clipmyhorse on the web

Web cancellation is the fastest and most documented method

Logging into your account and clicking the cancellation button gives you immediate email confirmation and the clearest proof of cancellation. This method leaves no room for postal delays or lost emails.

1. Visit clipmyhorse.tv and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot password?" and check your inbox for the reset link.
2. Navigate to My Account in the top menu or account settings.
   • On mobile browsers, tap the menu icon (three horizontal lines) to reveal the navigation.
3. Click the Membership tab.
   • This section shows your current plan, price, and renewal date.
4. Look for the button labeled Cancel contract here and click it.
   • Some accounts show "Cancel subscription" instead-both mean the same thing.
5. Confirm the cancellation when prompted. A dialog box appears asking if you're sure.
   • Read any final offers or retention messages, but click Confirm cancellation to proceed.
6. Wait for the confirmation screen and the confirmation email.
   • Check your inbox (and spam folder) within 5 minutes for the confirmation message from ClipMyHorse.TV.

Pro tip: Cancel at least 48 hours before your renewal date to ensure the system processes your request before the next billing cycle. ClipMyHorse.TV's system is precise-cancellation must be completed "to the minute" before renewal to prevent a charge. If you're within 24 hours of renewal, use registered mail instead to create an undisputable timestamp.

What to do if the web button doesn't work

Occasionally the cancellation button fails or appears greyed out. This often happens if your account has a pending payment issue or if you're viewing an outdated cached version of the page. Clear your browser's cookies and cache, then try logging in again from an incognito or private browsing window. If the button still doesn't appear, move to email or postal cancellation-Stopee advises not relying on a broken interface when your rights depend on timely action.

How to cancel clipmyhorse by email

Email cancellation creates a digital record but lacks postal proof

Emailing your cancellation request is faster than registered mail and doesn't require leaving your home. However, email can be lost, delayed, or marked as spam, so this method carries slightly more risk than web or registered postal cancellation.

1. Open your email client and compose a new message to support@clipmyhorse.tv.
   • Use the email address associated with your ClipMyHorse.TV account to avoid delays.
2. Write a clear subject line: Cancellation request for [your email or account number].
   • Example: "Cancellation request for sarah.jones@email.com"
3. In the body, state your intent plainly:
   • "I request to cancel my ClipMyHorse.TV subscription effective immediately. Please confirm receipt of this cancellation request and provide written confirmation of the cancellation date and any refund eligibility."
4. Include your account email and the date you wish the cancellation to take effect (ideally today or before your renewal date).
   • If you have a subscription ID or order number, include it too.
5. Send the email and save a copy in a dedicated "Cancellations" folder.
   • Take a screenshot of the sent email showing the timestamp.
6. Monitor your inbox for a reply within 24-48 hours.
   • If no reply arrives within 3 business days, follow up with a second email or switch to registered postal mail.

Warning: Email confirmation from ClipMyHorse.TV support is not legally binding proof unless it contains a specific cancellation date and confirmation number. If support replies with "we'll look into it" or "thanks for reaching out," that's not a cancellation confirmation. Reply asking for a written confirmation of the cancellation date and any applicable refund.

How to cancel clipmyhorse by registered postal mail

Registered mail with return receipt is the strongest legal proof

If you need ironclad evidence that you cancelled on time-especially if a refund dispute seems likely-sending a letter by registered mail (raccomandata A/R in Canada) creates an official timestamp and proof of delivery. This method is slower but eliminates "we never got your email" excuses.

1. Gather ClipMyHorse.TV's mailing address. Contact their support team by email or check their website footer for the registered company address in Canada or Germany.
   • Stopee recommends confirming the correct address before sending; a letter to the wrong address won't count as proper notice.
2. Write a formal cancellation letter on plain paper or your letterhead, including:
   • Your full name and the email address on your account
   • Your account ID or subscription number (if you have it)
   • The date you're sending the letter
   • A clear statement: "I hereby request cancellation of my ClipMyHorse.TV subscription, effective immediately" or "effective [specific date before your renewal]"
   • A request for written confirmation: "Please send written confirmation of the cancellation date and any refund to my address below"
   • Your return address and phone number
3. Visit Canada Post or your local postal service and ask to send the letter by Registered Mail with Return Receipt.
   • This service costs around C$15-20 and provides a tracking number and proof of signature on delivery.
4. Provide the recipient's address and request the "Return Receipt" option.
   • The return receipt card (signed by the recipient) is your proof of delivery-keep it safely.
5. Keep your tracking number and take a photo of the letter before sealing.
   • Store the tracking number, return receipt, and copies together in a "Cancellation Evidence" file.
6. Allow 10-15 business days for international delivery (if addressed to Germany) or 3-5 days for Canadian addresses.
   • Expect written confirmation from ClipMyHorse.TV within 7-10 days of their receipt.

Pro tip: Send the registered letter at least 5 business days before your renewal date to ensure it arrives and is processed before the charge. If your renewal is in 2 days, use the web or email method instead-postal mail won't arrive in time.

Clipmyhorse pricing and plan comparison

Understanding your subscription investment

ClipMyHorse.TV operates two core annual plans, both charged in Canadian dollars. Knowing what you're paying for helps you decide whether cancellation or switching to a lower tier makes sense.

If you're on the Premium plan but only watch occasionally, downgrading to Standard saves you C$696 per year without losing core features. Before cancelling, check whether a plan downgrade suits your viewing habits better. Contact support@clipmyhorse.tv to ask about plan changes-sometimes it's faster and less risky than cancelling and re-subscribing.

What happens to your account after cancellation

Your access and data after you cancel

Cancelling stops automatic renewals, but your access rights depend on when you cancel relative to your billing cycle. If you cancel before your renewal date, you typically retain access until the end of the current paid period-you don't lose service immediately. After that period ends, your account is deactivated.

ClipMyHorse.TV retains your account data (email, viewing history, saved preferences) even after cancellation, subject to their privacy policy. You can request deletion under privacy laws, but account deletion is separate from subscription cancellation. If you want your data removed, send a separate written request to support@clipmyhorse.tv within 30 days of cancellation.

Can you reactivate your account later

Yes. After cancellation, you can log back in and resubscribe at any time. The company typically restores your account data and viewing history. However, if you cancelled during a promotional offer period, that pricing may no longer apply when you resubscribe-you'll likely face regular pricing or a new offer. Stopee advises keeping your cancellation confirmation email so you can reference the date and terms if you return.

Refund eligibility and timelines for canadian subscribers

When you qualify for a refund

Your refund rights depend on three factors: how long ago you subscribed, whether you've used the service, and whether you waived your cooling-off period.

• Within 14 days of purchase: You're entitled to a full refund under the statutory withdrawal period, regardless of usage, unless you explicitly consented to immediate service and waived the right.
• Between 15 days and the end of your paid term: Refunds are discretionary and depend on ClipMyHorse.TV's terms. Many providers offer pro-rata refunds (refunding the daily cost of unused days). For example, if you paid C$348 for a year but cancel after 100 days, you'd receive a refund for the remaining 265 days: roughly C$278.
• After your paid term ends: No refund applies; you've used the full period you paid for.

Pro tip: If you think you qualify for a pro-rata refund, explicitly request it in your cancellation email or letter. Say: "I request a pro-rata refund for the unused portion of my subscription from [cancellation date] to [end of paid period]." Without this request, the company may simply stop charging you without issuing a refund.

How long refunds take

Once ClipMyHorse.TV approves your refund, expect the money to appear in your bank account within 5-10 business days. Some credit card companies take an additional 2-3 business days to post the refund. If you don't see the refund within 14 days of cancellation approval, contact your bank and ask them to trace the refund. Keep your cancellation confirmation email and refund approval message for this conversation.

Common mistakes when cancelling clipmyhorse

People rush this process and create problems later

Cancelling a subscription feels straightforward until the company disputes your timeline or claims they never received your request. Take the three minutes to do it right.

• Forgetting to save the confirmation: You clicked "Cancel" and a screen appeared briefly. Did you screenshot it? Did you get an email? If you can't prove you cancelled, the company can argue you didn't. Save every confirmation message and take screenshots of the cancellation screen.
• Cancelling too close to renewal: The system processes your cancellation "to the minute"-if you cancel 2 minutes after your renewal time, you've been charged. Cancel at least 24-48 hours early to avoid this trap.
• Assuming mobile app cancellation works: ClipMyHorse.TV doesn't officially support cancellation through the iOS or Android apps. You must use the website or email. Many people tap "Cancel" in the app, see an error, assume the request didn't go through, and never try again. Use the web interface.
• Ignoring the 14-day window: If you subscribed two weeks ago, you still have the full withdrawal right. Many people assume subscriptions can't be cancelled early-that's false. Act within 14 days and get a full refund. Stopee reminds subscribers that this legal window is your strongest leverage.
• Not requesting a refund explicitly: The company won't volunteer a pro-rata refund. You must ask for it in writing. Include the calculation in your request: "I've used 100 of 365 days, so I'm owed C$278 for the remaining 265 days."
• Relying on email without follow-up: If support doesn't reply within 3 days, don't assume your email was ignored-send a follow-up or switch to registered mail. Email can fail silently.

After you cancel: your checklist and next steps

Verify cancellation and protect yourself

Cancellation doesn't end when you click "Confirm." Track your next billing date and confirm no charge appears.

1. Check your email (including spam folder) for a cancellation confirmation within 24 hours.
   • The email should include a cancellation date, confirmation number, and any refund information.
2. Log back into your ClipMyHorse.TV account 24-48 hours later to verify your membership status shows "Cancelled" or "Inactive."
   • If it still shows "Active," contact support immediately-the cancellation didn't process.
3. Watch your credit card or bank statement for the next 30 days.
   • If a charge appears after your renewal date has passed, dispute it immediately with your bank and provide your cancellation confirmation email.
4. If you requested a refund, confirm it appears in your account within 14 days.
   • If not, escalate with a second email: "I requested a refund on [date] for [amount]. I have not received it. Please confirm the refund status."
5. File away your cancellation confirmation, refund confirmation (if any), and supporting documentation in a folder.
   • Stopee recommends keeping these records for at least one year in case the company tries to bill you later.

How stopee helps you cancel with confidence

You don't have to navigate this alone

Stopping a subscription sounds simple until you're staring at a membership page with no obvious cancel button, or you've sent three emails and received no reply. Stopee exists to translate the legal jargon and procedural fog into clear, step-by-step guidance. Our team has helped thousands of Canadian consumers cancel streaming services, software subscriptions, and recurring memberships-and we've learned every trick companies use to keep you paying.

Visit Stopee.com to access templates for cancellation emails, sample letters for registered mail, and a detailed tracker to monitor your refund status. Stopee also maintains a database of company contact information, documented cancellation methods, and user reviews flagging dark patterns or repeated billing issues. If you're facing a refusal from ClipMyHorse.TV or suspect fraudulent charges, Stopee provides escalation guidance and points you toward the right regulatory body (in this case, your provincial consumer protection office or the Competition Act enforcement team).

Stopee has helped thousands of consumers cancel without fear, and we believe you deserve the same clarity and power. Your subscription should serve you-not the other way around.

Contact and company information for ClipMyHorse.TV

Official company details and escalation paths

Before escalating to a regulator, ensure you've received a final written response from the company. Use these official channels:

• Email support: support@clipmyhorse.tv (response typically within 24-48 hours)
• Website help centre: help.clipmyhorse.tv (FAQs and billing documentation)
• Terms of service: clipmyhorse.tv/en_AU/terms (review your cancellation and refund terms here)
• Registered company address: Contact support@clipmyhorse.tv to confirm the current mailing address for registered mail cancellations. The company operates from Germany; ensure your registered letter is addressed correctly to avoid delays.

If ClipMyHorse.TV refuses to honour a legitimate refund or ignores your cancellation request after 10 business days, file a complaint with:

• Your provincial consumer protection office (varies by province-search "[your province] consumer protection")
• Competition Act enforcement: Competition Bureau Canada (competitionbureau.gc.ca) for unfair billing practices
• Your credit card issuer: If the company continues charging after cancellation, dispute the charge with your bank under "Unauthorized billing" or "Services not rendered"

Pro tip: Always provide documentation (cancellation confirmation email, screenshots, registered mail return receipt) when filing a complaint. Regulators take written evidence seriously and will pressure the company to resolve the dispute.

Cancelling your ClipMyHorse.TV subscription is your right, and the steps above give you the knowledge and tools to do it cleanly. Whether you cancel online, by email, or by registered mail, document everything and verify completion before your next billing cycle. Stopee is here to support Canadian consumers like you through every step-from decision to cancellation to refund verification. Visit Stopee.com for templates, contact information, and ongoing support. You've got this.