Manage Combin

How to cancel combin and stop instagram automation charges

What is combin and why you might want to cancel

Combin was a third-party tool designed to help you automate Instagram growth tasks like audience engagement, follower management, and post scheduling. The service offered both free and paid subscription tiers to streamline your social media workflow.

Here is the critical update: in April 2024, Combin shut down its premium services entirely. This means in-app subscription management and automated refunds are no longer available. If you still have an active Combin subscription, you need to cancel it manually to stop recurring charges.

At Stopee, we understand the frustration of managing subscriptions for services that no longer work. That is why we have created this guide to walk you through every step of cancelling Combin and protecting your wallet.

Why combin subscriptions are still charging

Even though Combin shut down premium features, billing systems often continue running on autopilot. Your payment method may still be charged for a subscription that no longer delivers any value. You will need to take direct action to stop these charges before they compound.

Who should cancel combin right now

If you held a Personal or Business subscription (C$13 to C$66 per month), you are losing access to all premium features while remaining billed. If you signed up for a free account, you likely have nothing to cancel. If you are unsure whether you have a paid subscription, check your credit card or bank statement for any charges from Combin.

Your consumer rights in canada

Canadian consumer protection laws give you important leverage when dealing with services that fail to deliver.

What the law says about digital services

Under the Consumer Protection Act in most Canadian provinces, you have the right to receive the service you paid for or to recover your money. Because Combin has shut down premium services, you are no longer receiving what you contracted to buy. This strengthens your position if you request a refund or dispute a charge.

While Combin does not advertise a statutory 14-day cooling-off period, you may still qualify for a refund based on breach of service. Keep copies of all emails, receipts, and billing statements. These documents are your strongest tool if you need to escalate a dispute.

When to escalate to consumer authorities

If Combin ignores your cancellation request or refuses to acknowledge the service shutdown, you can file a complaint with your provincial consumer protection agency. In Ontario, that is the Office of the Ontario Attorney General. In British Columbia, it is the Better Business Bureau or provincial Consumer Protection Act enforcement. Document every attempt to contact support and every non-response. Consumer authorities take inaction seriously.

How to cancel combin step by step

Combin does not offer a simple one-click cancellation portal anymore. You will need to contact support directly and follow up with formal written notice.

Method 1: email cancellation request

Your first step is to send a clear, documented cancellation email. This creates a paper trail that protects you if disputes arise later.

1. Open your email and compose a new message to support@combin.com
   • Write the subject line: "Cancellation Request - [Your Account Email]"
   • In the body, state clearly: "I request immediate cancellation of my Combin subscription effective today."
2. Include your account details
   • Your email address associated with the Combin account
   • Your subscription key or token (if you have it)
   • Your invoice number (from any receipt)
   • The payment method used (last four digits of card, or payment platform)
3. State whether you are requesting a refund
   • Write: "I am also requesting a full refund for [month/year] because the premium services advertised are no longer available."
   • Be specific about which billing cycle you want refunded
4. Send the email and save a copy for your records
   • Do not rely on email alone - use the formal written notice method below as a backup

Pro tip: Combin may take 5 to 10 business days to respond. Do not wait passively. Move on to method 2 while you wait for their reply.

Method 2: formal written notice by registered mail

This is the most legally defensible cancellation method. A registered letter creates irrefutable proof that you requested cancellation and exactly when you sent it.

1. Write a formal non-renewal notice on plain paper
   • Date the letter at the top
   • Address it to: Combyne Ag, Calgary, Alberta, Canada
   • State the subject line: "Request for Non-Renewal of Subscription Agreement"
   • Write: "I hereby request the immediate non-renewal of my Combin subscription [subscription key, if known] effective as of today's date. I instruct you to cease all future billing for this account."
   • Request a refund if your last charge was recent (within 30 days)
2. Send the letter by registered mail with return receipt (Canada Post "Signature Confirmation")
   • This service costs approximately C$12 to C$18 but gives you proof of delivery
   • Keep the return receipt permanently
3. Expect a response within 14 days of delivery
   • Combin should acknowledge receipt and confirm cancellation
   • If you hear nothing, move to the refund dispute process

Warning: Do not rely on email alone. Registered mail gives you legal proof in case you need to dispute a charge later with your bank or a consumer authority.

Method 3: payment provider cancellation (if available)

If Combin is unresponsive, you can stop payments directly through your bank or payment platform.

1. Log in to your bank or payment provider (credit card, PayPal, Apple Pay, or Stripe)
   • Find the subscription or recurring payment section
   • Search for "Combin" or "Combyne"
2. Cancel the recurring payment or subscription
   • Document the date and time you cancelled
   • Take a screenshot for your records
3. This stops future charges immediately
   • Past charges can still be disputed separately

Pro tip: Cancelling through your payment provider is faster than waiting for Combin to respond, but it does not guarantee a refund for charges already made.

Combin pricing: what you were paying

Understanding your subscription tier helps you calculate potential refunds and document your dispute.

If you were on a Personal or Business plan, you were paying significantly every month for tools that no longer work. That is a strong argument for a refund, especially if you were charged after April 2024 when the shutdown was announced.

Will you get a refund from combin

Combin does not offer automatic refunds. Every refund decision is made on a case-by-case basis through direct negotiation with their support team.

How refunds actually work

When you request a refund via email, support will evaluate your case based on factors like the date of your charge, your account history, and how long you used the service. There is no published standard or timeline. Some users report receiving partial refunds; others receive nothing.

Warning: Do not expect an automatic refund. Combin has no legal obligation to refund unless you can prove the service was never delivered (which is now true for all customers after April 2024).

Escalating to a chargeback if combin refuses

If Combin does not respond to your refund request within 14 days, or if they refuse a refund for charges after April 2024, you can dispute the charge directly with your bank or payment provider.

1. Contact your bank or card issuer
   • Ask to dispute a charge for "service not rendered" or "subscription already cancelled"
   • Reference Combin's April 2024 shutdown announcement as proof
2. Provide your documentation
   • Email correspondence with Combin support
   • Receipts or invoices showing the charge
   • Screenshots or links to news articles about the Combin shutdown
3. Your bank will investigate and may issue a chargeback
   • Chargebacks typically take 30 to 90 days
   • Success rates are high when the service is demonstrably unavailable

At Stopee, we have seen chargebacks succeed in situations just like this, where a company shuts down but continues billing. Your bank is on your side.

What happens after you cancel combin

Cancellation does not happen instantly. Understanding the timeline and what to expect helps you catch any billing mistakes.

Access and billing after cancellation

After you submit a cancellation request, you typically retain access to Combin's features (if they still exist) until the end of your current billing cycle. Once that cycle ends, your account is suspended and you are no longer charged.

Your account data and project history may remain stored with Combin according to their data retention policy, or it may be deleted when the service is fully discontinued. Combin has not made a public commitment either way.

Pro tip: Download or export any work, data, or settings from your Combin account before the cancellation becomes final. Assume the service could delete everything without notice.

Monitoring your billing after cancellation

Even after you cancel, watch your credit card or bank statement for 60 days. Combin may still attempt to charge you if their billing system fails to process your cancellation. If you see a charge after your cancellation date, contact support immediately and dispute the charge if they do not respond within 5 business days.

Common mistakes to avoid when cancelling

Cancelling a subscription that no longer works can feel frustrating, especially when the company is unresponsive. Here are the pitfalls that catch most people.

Relying on email alone

Email is easy to ignore or lose in a support queue. Combin has shown that they may not respond promptly. Send the email, but also send the formal registered letter. The combination makes it much harder for them to claim they never received your request.

Not documenting your refund request

If you ask for a refund verbally or casually, there is no record. Always include a clear refund request in writing, with the specific billing period you want refunded and the reason (service not delivered). This protects you if you later need to escalate to your bank or a consumer authority.

Forgetting to cancel through your payment provider

If Combin does not respond, stopping the payment at your bank level is critical. Do not assume Combin will process your email. Take control yourself by cancelling the recurring charge directly.

Waiting too long to dispute charges

Most banks allow you to dispute charges for 60 to 90 days after they appear. If you wait longer, you lose the right to file a chargeback. Act quickly if Combin ignores your cancellation request.

A checklist for your combin cancellation

Use this checklist to make sure you have taken every step and left no loose ends.

What customers say about combin

User reviews of Combin before the shutdown were mixed, and they reveal important patterns about the service's strengths and weaknesses.

The positive side

Users who found value in Combin praised its intuitive interface and automation features. Many loved the ability to schedule posts in bulk, automate audience engagement, and track follower growth without manual effort. For small business owners and Instagram managers, Combin saved time.

The problems users faced

After the April 2024 shutdown announcement, customer sentiment shifted sharply. Many users reported that Combin stopped responding to support requests. Cancelled features disappeared without warning or compensation. Billing continued even after the service became unusable. Some users discovered unexpected charges months after they thought they had cancelled.

The shutdown with minimal notice and continued billing created significant frustration. This is exactly why Stopee exists: to help you navigate cancellations when companies do not make it easy.

Your next steps: take control of your subscription

Combin is no longer delivering the service you paid for. You have every right to stop paying and to pursue a refund. Do not wait for Combin to reach out to you-they will not.

Start with the email cancellation request today. Follow it with a registered letter within the week. If Combin does not respond, cancel the recurring payment through your bank. Document everything.

If you need help understanding your rights or drafting a formal complaint to your provincial consumer protection agency, Stopee has helped thousands of consumers cancel unfair subscriptions and recover their money. Visit Stopee.com to explore more guides on cancelling services that are no longer working for you, or to get help with your specific situation. Remember: you are in control of your wallet, and Stopee is here to empower you to take it back.