Manage Comit

How to cancel comit and understand your trader platform rights in canada

What is comit and why you might want to cancel

Comit is a trading and prop trading platform that offers services through both a website and mobile app, including a product called Comit Capital designed for funded traders. You access the platform to learn trading strategies, practice on demo accounts, or participate in funded trading programs where Comit evaluates your performance before providing capital.

Many traders join Comit hoping to secure funding, but cancel when the evaluation process becomes costly, when they don't pass the trading challenge, or when they realize the subscription fees no longer align with their trading goals. Whatever your reason, you have the right to cancel at any time, and Stopee is here to walk you through exactly how to do it.

Understanding comit's subscription model

Comit operates on a subscription basis where you may pay for membership, trading challenges, or access to capital evaluation stages. Your subscription may renew automatically, which means charges will continue unless you actively cancel. The company publishes Terms of Service stating you can cancel at any time, but those terms also note that refunds depend on applicable Canadian law and the company's discretion.

The challenge many traders face is that Comit's official cancellation instructions are scattered across help materials and not clearly centralized on their platform. That's exactly why Stopee exists: to give you clear, step-by-step guidance so you don't waste time searching or accidentally keep paying.

Comit pricing and subscription plans

Your consumer protection rights under canadian law

As a Canadian consumer, you're protected by federal and provincial consumer protection statutes that apply regardless of what Comit's Terms of Service claim.

Consumer protection act protections in your province

Canada's consumer protection framework includes the Consumer Protection Act in Ontario, similar statutes in British Columbia, Alberta, and other provinces, and the federal Competition Act. These laws give you the right to cancel within a cooling-off period (typically 7 to 14 days) if you purchased a subscription online or over distance. Many traders don't know this: even if Comit's terms say "no refunds," provincial law may override that clause if you're within the cooling-off window.

Additionally, if you're charged after you cancel, you have the right to dispute the charge with your payment provider (Apple, Google, or your card issuer) and request a chargeback. Stopee recommends documenting everything you do: save screenshots of your cancellation request, any confirmation emails, and your account statements showing charges.

Federal jurisdiction and dispute resolution

If Comit refuses to honor your cancellation or refund request, you can escalate to your provincial consumer protection agency. For example, in Ontario, contact ServiceOntario Consumer Protection; in British Columbia, the BC Office of the Regulatory Fairness Commissioner. The federal Office of the Ombudsman for Banking Services and Investments may also have jurisdiction if Comit is handling investment-related activities. These agencies have power to compel refunds and levy fines against companies that break consumer law.

How to cancel comit step-by-step

Your cancellation process depends on where you subscribed: directly on Comit's website, through Apple's App Store, or through Google Play. You must cancel through the same channel where you signed up, or contact Comit directly if you're unsure.

Cancellation method 1: if you subscribed via apple app store

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your Apple ID at the top of the screen.
   • On Mac, select iTunes & App Store in System Settings, then click Apple ID.
3. Select Subscriptions.
4. Find and tap Comit in the list.
5. Tap Cancel subscription.
6. Confirm your cancellation when prompted. Apple will display your cancellation date and confirm that future charges will stop.
7. Take a screenshot of the confirmation screen.
8. Check your email for a cancellation confirmation from Apple. Pro tip: Apple sends these within minutes; if you don't see one after 5 minutes, open Settings again and verify the subscription is marked as "Cancelled."

Warning: cancelling through Apple stops future charges, but you retain access to Comit's paid features until your current billing period ends. You won't receive a refund for the current period unless you contact Apple or Comit directly within 14 days of the charge and provide a reason.

Cancellation method 2: if you subscribed via google play

1. Open the Google Play Store app on your Android device or visit play.google.com on a computer.
2. Tap or click your profile icon in the top right corner.
3. Select Payments & subscriptions.
4. Tap or click Subscriptions.
5. Find Comit in your active subscriptions list.
6. Tap or click Cancel subscription.
7. Follow the prompts to confirm; Google will ask if you want to provide feedback on why you're cancelling. You can skip this or leave a reason.
8. Google displays a cancellation summary. Take a screenshot showing the cancellation date.
9. Look for a confirmation email from Google Play within a few minutes. Pro tip: if you don't see it in your inbox, check spam or "updates" folders.

Warning: like Apple, Google stops future charges but allows you continued access through the end of your current billing period. If you were charged recently and want an immediate refund, you must contact Google Play directly or request a refund through your payment method.

Cancellation method 3: if you subscribed directly on comit's website

1. Log into your Comit account on their website or app.
2. Navigate to Account Settings or Billing. Pro tip: look for a "Manage Subscription" or "Billing History" link in your account menu.
3. Look for an option to Cancel Subscription or Manage Payment Methods. If you see a cancel button, click it and follow the on-screen instructions.
4. If no cancel button appears in your account, or if you receive an error, proceed to email cancellation (see below).
5. Save any on-screen confirmation, including your cancellation reference number if one is provided.

Cancellation method 4: cancel via email (recommended if other methods fail)

1. Compose a new email from the address associated with your Comit account.
2. Send it to either info@comit.org or, if you have a dedicated account manager, their direct email address. Pro tip: check your previous emails from Comit for a contact name or department email.
3. Include the following in the subject line: "Cancellation Request - [Your Full Name]"
4. In the email body, include:
   • Your full name (as it appears on your Comit account)
   • Your account or membership ID (found in your account dashboard or past invoices)
   • The email address registered to your Comit account
   • The date you want cancellation to take effect (you can request immediate cancellation or a future date)
   • A brief reason for cancellation (optional, but helpful for the company's records)
   • A clear statement: "I request immediate cancellation of my Comit subscription, effective [date]. Please confirm cancellation in writing and confirm that no further charges will be made."
5. Send the email and immediately save a copy to a folder titled "Comit Cancellation" on your computer or cloud storage.
6. Wait 2-3 business days for a response. Warning: Comit may take up to 5 business days to respond, especially if you email on a Friday or during a weekend.
7. If you don't receive a confirmation email within 5 business days, send a follow-up email with the subject line: "Follow-up: Cancellation Request - [Your Full Name] - [Original date you sent first email]"

Stopee's experience shows that email is often the most reliable method for Comit because it creates a paper trail and protects you if disputes arise later.

What happens immediately after you cancel

Cancelling your subscription triggers different outcomes depending on your platform and timing, and understanding what to expect helps you avoid panic or costly mistakes.

Access and feature changes after cancellation

Once you cancel, your future recurring charges stop. However, your access to Comit's paid features typically continues until the end of your current billing period. For example, if you cancel on the 15th of a month and your next charge is scheduled for the 30th, you usually retain access until the 30th, after which your account reverts to free-tier features or is locked entirely.

Comit does not publicly detail when they remove account access or whether your trading history, demo account data, or settings are preserved after cancellation. To be safe, before you cancel, download or take screenshots of any important trading records, strategies, or account data you want to keep.

Confirmation and documentation

Immediately after cancelling (whether via app store, Google Play, or email), save or screenshot your cancellation confirmation. This confirmation is your proof if Comit or your payment provider later disputes your cancellation. Store these confirmations in a folder on your computer or cloud drive with a clear name like "Comit - Cancellation proof - [Date]."

If you cancelled via email, forward Comit's response to yourself as a backup and print or PDF it. Pro tip: also check your payment provider (Apple, Google, or your card issuer) within 1-2 business days to confirm that the recurring charge has been flagged as cancelled in their system.

Refunds: when comit will and won't refund you

Comit's Terms of Service explicitly state that refunds are not guaranteed and depend on applicable law and the company's discretion. This is intentionally vague, and it's why understanding your consumer rights matters.

When you are entitled to a refund in canada

You are entitled to a refund if you fall into one of these categories:

• Within the cooling-off period: if you purchased your Comit subscription within the last 7-14 days (depending on your province), you can cancel and request a full refund under the Consumer Protection Act. This applies even if Comit's terms say "no refunds."
• Charged after cancellation: if Comit continued to charge you after you submitted a valid cancellation request, those charges are unauthorized and you're entitled to a refund plus damages in some provinces.
• Service not delivered: if Comit failed to provide the service you paid for (for example, a trading challenge evaluation that never occurred, or a funded account that was never activated), you may be entitled to a refund or partial refund.
• Comit Capital refund policy: Comit Capital's published rules state that refunds are available only after a trader reaches the funded stage and then withdraws. If you paid for a challenge but never progressed to the funded stage, Comit may claim no refund is due-but you can still argue it under Canadian consumer law if the challenge was unfair or misrepresented.

How to request a refund from comit

1. Send a formal written request to Comit via email (use info@comit.org).
2. Include your account details, the date of the charge(s) you want refunded, and the reason (e.g., "within cooling-off period," "charged after cancellation," "service not delivered").
3. Reference the applicable consumer protection law: "Under the Consumer Protection Act of [your province], I am entitled to a refund within 14 days of purchase. I purchased on [date], so I am within the refund window."
4. Comit will either approve the refund, deny it, or ask for more information. Wait 5-10 business days.
5. Pro tip: if Comit denies your refund or doesn't respond within 10 business days, escalate to your payment provider (Apple, Google, or your card issuer) and request a chargeback or dispute. Provide copies of your cancellation request and Comit's response (or lack thereof).

Payment provider chargebacks and disputes

If Comit refuses to refund you, contact your payment provider directly:

• Apple App Store: go to Settings > Apple ID > Media & Purchases > Purchase History, find the Comit charge, tap the receipt, and select Report a Problem.
• Google Play: open Order History, find the Comit charge, tap it, and select Request refund. Google will typically process this within 48 hours if you're within 48 hours of purchase; outside that window, they may deny it but will ask Comit to respond.
• Credit or debit card: contact your bank or card issuer directly and request a chargeback, providing screenshots of your cancellation request and any refund denial from Comit.

Stopee recommends using your payment provider's dispute process first because these companies have leverage over Comit and often resolve disputes faster than contacting Comit directly.

Common mistakes traders make when cancelling comit

Cancelling a trading platform subscription can feel frustrating, especially when you've invested time and money chasing funded trading goals. Here are the traps Stopee sees repeatedly, and how to avoid them.

Mistake 1: assuming cancellation happens automatically

Many traders believe that stopping use of the Comit app automatically cancels their subscription. It doesn't. Comit will continue charging you unless you explicitly cancel through the app store, Google Play, or email. The only way to verify you've cancelled is to see a cancellation confirmation from your payment provider or a confirmation email from Comit.

Mistake 2: cancelling in the wrong place

If you subscribed through the Apple App Store, you must cancel through Apple's settings, not Comit's in-app settings (if Comit even has one). Attempting to cancel through Comit's website or app when you signed up via Apple won't work. Warning: this is the single most common reason traders think they've cancelled but charges continue.

Mistake 3: not keeping proof of cancellation

If you don't screenshot your cancellation confirmation or save Comit's confirmation email, you have no proof that you cancelled if a dispute arises later. Comit or your payment provider may claim they have no record of your cancellation request. Screenshots and saved emails are your armor here.

Mistake 4: ignoring charges after cancellation

If Comit charges you after you cancel, many traders assume the charge is a mistake and ignore it, hoping it won't happen again. Instead, immediately contact your payment provider to report the unauthorized charge and request a chargeback. The longer you wait, the harder it becomes to dispute.

Mistake 5: not requesting a refund in writing

Casual cancellation requests-like a message in Comit's in-app chat or a vague email-are easy for Comit to ignore or claim they never received. Always send a formal, written cancellation and refund request via email with all your details clearly stated. This creates a documented record.

Checklist before and after you cancel

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Task	Before cancelling	After cancelling
Download account data	Yes-do this first	N/A
Identify your subscription source	Yes (App Store, Google Play, or website)	N/A
Gather account details (ID, email)	Yes-have these ready	N/A
Take screenshot of cancellation confirmation	N/A	Yes-immediately
Save confirmation email from provider	N/A	Yes-within 2 hours of cancelling
Verify no charges on payment method	N/A	Yes-check 2-3 business days later

How stopee can help you stay protected

Cancelling Comit should be straightforward, but if you've run into resistance, confusion, or unexpected charges, you're not alone. Stopee has helped thousands of Canadian traders and consumers navigate cancellations, refund disputes, and payment provider chargebacks. Our guides break down each payment platform's cancellation process, explain your rights under provincial consumer law, and give you templates for formal cancellation and refund request emails.

Whether you're cancelling because you didn't pass the trading challenge, the costs became too high, or you've found a better platform, Stopee ensures you know exactly what steps to take and what protections you have. Bookmark our site and use Stopee's step-by-step guides whenever you need to cancel any subscription-from trading platforms to streaming services to gym memberships.

Contact comit directly if needed

If you don't receive a cancellation response from Comit's standard email addresses, try these contact options:

• Email: info@comit.org or support@comit.org
• In-app support: open Comit, look for a Help or Support section, and submit a cancellation request through their chat or ticket system.
• Contact form: visit Comit's website and look for a "Contact Us" or "Support" page.

Keep records of every attempt to contact Comit. If they don't respond within 5 business days, escalate to your provincial consumer protection office or your payment provider.

You have the right to cancel, the right to a refund under Canadian consumer law, and the right to dispute unauthorized charges with your bank or card issuer. Stopee exists to make sure you exercise those rights confidently. Start with the step-by-step guide above, stay organized with the checklist, and remember: if Comit resists, your payment provider and your province's consumer protection laws are on your side.