Manage Convertkit

How to cancel ConvertKit and protect your creator business

What ConvertKit is and why creators choose it

ConvertKit is an email marketing platform built specifically for creators, entrepreneurs, and small business owners. It gives you tools to broadcast emails, build audiences with forms and landing pages, automate subscriber journeys, and sell digital products directly to your followers. Many Canadian creators use ConvertKit because it simplifies audience management with visual automations, tagging, segmentation, and built-in commerce features. However, if your needs have shifted or you want to explore other platforms, understanding how to cancel-and what happens to your data-is essential.

Understanding why creators cancel ConvertKit

You might cancel for several reasons: you've switched to a competitor, your business model no longer requires email automation, costs have become a barrier, or you found a platform that better suits your workflow. At Stopee, we help Canadian creators make informed cancellation decisions, whether you're pausing your creator business temporarily or moving to another email service. Whatever your reason, you have consumer rights in Canada that protect you.

Your rights before you cancel anything

Canadian consumer protection law, governed by the Consumer Protection Act in your province and federal guidelines under the Competition Act, gives you specific safeguards when cancelling digital subscriptions. ConvertKit's published 30-day refund policy for new subscribers is more generous than many platforms, but you're also protected if the service doesn't deliver what was promised or if you discover hidden renewal practices. Stopee recommends documenting your cancellation date, your billing cycle, and any refund requests you make-these records matter if you need to escalate a dispute to your provincial consumer authority.

ConvertKit pricing in canada and what you're actually paying

ConvertKit bills in US dollars, which means your actual Canadian cost depends on your card issuer's exchange rate and any foreign transaction fees they charge.

Pro tip: Currency conversion fluctuates. To calculate your true Canadian cost, multiply the USD price by the current CAD/USD exchange rate (check the Bank of Canada's daily rate) and add 1.5% to 2.5% for your card's foreign transaction fee. This is the real amount you'll see on your statement.

At Stopee, we've noticed many creators are surprised by exchange rate creep-when the Canadian dollar weakens, their monthly bill climbs without any change to their plan. If that's happening to you, cancellation might make financial sense.

How to cancel ConvertKit via the web (the recommended method)

Cancelling through ConvertKit's website is the fastest, clearest path and gives you immediate confirmation of your request.

1. Open your web browser and go to ConvertKit's login page.
2. Sign in with your email address and password.
   • If you've forgotten your password, use the "Forgot password?" link and reset it before proceeding.
3. Once logged in, navigate to your account dashboard and locate Account Settings or Billing (the exact label may vary slightly).
   • This is typically found in the top-right menu under your profile icon or in the left sidebar.
4. Look for a section labeled Subscription, Plans, or Billing Details.
5. Select the option to Downgrade, Cancel Subscription, or Change Plan.
   • ConvertKit may ask you to confirm your cancellation and optionally provide feedback on why you're leaving.
   • You don't have to provide detailed feedback, but doing so helps the platform improve.
6. Confirm your cancellation by clicking the final Cancel Subscription or Confirm button.
7. You should receive a confirmation email within minutes. Save this email-it's your proof of cancellation and includes your cancellation date and refund eligibility information.

Warning: Your access to paid features continues until the end of your current billing period. You won't lose your account immediately, but you will lose access once that period ends (unless you downgrade to the Free plan, which remains available).

Cancelling ConvertKit via apple or google platforms

If you subscribed to ConvertKit through Apple's App Store or Google Play, you must cancel through that platform-not through ConvertKit's website.

1. For Apple (iOS/Mac):
   • Open the App Store app on your device.
   • Tap your profile icon (top-right corner).
   • Select Subscriptions.
   • Find ConvertKit in the list.
   • Tap Cancel Subscription and confirm.
2. For Google Play (Android):
   • Open the Google Play app on your device.
   • Tap your profile icon (top-right corner).
   • Select Payments and subscriptions, then Subscriptions.
   • Find ConvertKit.
   • Tap Cancel subscription and follow the prompts.

Important: Apple and Google apply their own refund policies, which may differ from ConvertKit's 30-day promise. Refunds through these platforms are typically limited to 48 hours of purchase or are not available after the free trial ends. Contact Apple or Google directly if your cancellation doesn't trigger an automatic refund.

What happens after you cancel ConvertKit

Understanding the post-cancellation timeline helps you plan your exit strategy and avoid losing critical data.

Your ConvertKit account remains active and fully functional until the end of your current billing period. This means you can still send broadcasts, access automations, edit forms, and manage your subscriber lists for the rest of the month (or billing cycle you've paid for). This grace period is valuable-use it to export your data, download subscriber lists, and transition your audience if needed.

Once your billing period ends, your account is automatically downgraded to ConvertKit's Free plan (which supports up to 1,000 subscribers at no cost). If you exceed 1,000 subscribers, you'll lose access to the excess contacts and won't be able to send broadcasts until you reduce your list or reactivate a paid plan. Your account data-broadcast history, automation workflows, forms, and landing page designs-remain stored in your ConvertKit account, but you'll only be able to access free-tier features.

Pro tip: Export your subscriber list as a CSV file before your billing period ends. Log into Account Settings, navigate to your audience or subscriber list, and look for an Export or Download option. This ensures you have a backup copy of your contacts, which is critical if you're moving to another email platform.

Can you get a refund from ConvertKit?

ConvertKit offers a refund guarantee, but it has clear limits and conditions you need to know.

The 30-day refund policy for new subscribers

ConvertKit refunds new subscribers in full if you request the refund within 30 days of your first purchase. This is a straightforward consumer-friendly policy. To claim this refund, contact ConvertKit support through their help center before the 30-day window closes, clearly state your reason, and provide your purchase confirmation. The refund is processed to your original payment method within 5 to 10 business days.

Refunds after the first 30 days

If you cancel after 30 days have passed, ConvertKit does not offer automatic refunds for remaining time on your plan. You are charged for your full billing cycle, and cancellation takes effect at the end of that cycle. However, if ConvertKit has failed to deliver promised features, experienced extended service outages, or made material changes to the service without your consent, you may have grounds for a refund or credit. Contact support and escalate your request if necessary.

Consumer law protection: Canadian consumer protection law allows you to dispute charges if a service is not as advertised. If ConvertKit has misrepresented its features or reliability, your provincial consumer authority or the Competition Bureau can intervene. Stopee recommends documenting service failures (screenshots, error messages, dates) before reaching out to support.

Refunds for apple or google subscriptions

If you subscribed through Apple or Google, refund requests go through their systems, not ConvertKit's. Apple generally allows refunds within 48 hours of purchase; Google Play offers similar windows but policies vary. Contact Apple or Google directly using your purchase confirmation, and they will issue refunds directly to your account.

Common mistakes canadian creators make when cancelling ConvertKit

Cancelling a tool you've used to build your audience can feel uncertain, and it's easy to overlook critical steps. We've seen creators rush through this process and regret it later.

• Forgetting to export subscriber lists. Your audience is your asset. Before your access ends, download your complete subscriber list as a CSV file. If you don't, you'll lose the ability to contact your audience on any platform.
• Not saving automation workflows or landing page templates. If you think you might return to ConvertKit or use similar designs elsewhere, take screenshots or detailed notes of your automations and page layouts before access expires.
• Cancelling mid-cycle and missing the refund window. Check your billing date before submitting the cancellation. If you're within 30 days of your purchase date and qualify for the refund guarantee, request it immediately. Otherwise, you'll pay for the full month.
• Cancelling through the wrong channel. If you subscribed via Apple or Google, cancelling on ConvertKit's website won't work. You must use the platform where you subscribed. Many creators lose billing history and confirmation this way.
• Failing to document the cancellation confirmation. Save your cancellation email. If a charge appears on your card after cancellation or if a dispute arises, this email is your proof that you ended the subscription.

Checklist before you cancel ConvertKit

Use this checklist to ensure you've prepared everything before you hit cancel.

Your consumer rights in canada when cancelling ConvertKit

Federal and provincial consumer protection laws give you specific rights when cancelling digital subscriptions in Canada.

Under the Competition Act, ConvertKit cannot hide cancellation options, charge unauthorized fees, or use misleading renewal practices. Your province's Consumer Protection Act also requires clear disclosure of cancellation terms before you purchase. If ConvertKit has violated these rules-for example, by making cancellation deliberately difficult or charging you after you've requested cancellation-you can file a complaint with your provincial consumer protection office or the Competition Bureau.

Additionally, if ConvertKit has failed to deliver services you paid for or has made material changes to the service without your consent, Canadian law supports your right to dispute the charge with your credit card company or bank. This is called a chargeback. Provide your bank with documentation: your cancellation confirmation email, screenshots of service failures, and copies of ConvertKit's terms. Your bank will investigate and may reverse the charge.

At Stopee, we encourage Canadian creators to know these protections. If ConvertKit refuses to process your cancellation or denies a legitimate refund, escalate to your province's consumer authority (for example, ServiceBC in British Columbia or Consumer Protection Ontario). These agencies can investigate and pressure the company to comply with Canadian law.

Contacting ConvertKit support if you need help cancelling

If you cannot cancel through the website or need to request an exception (such as a refund outside the 30-day window), contact ConvertKit's support team directly.

1. Visit the ConvertKit Help Center at support.convertkit.com.
2. Search for cancellation, refund, or billing to find relevant articles.
3. If you don't find an answer, use the chat or contact form to reach the support team.
   • Clearly describe your situation (e.g., "I want to cancel my Creator Pro plan and request a refund because I'm no longer using the platform").
   • Include your account email, billing date, and reason for cancellation.
   • Attach screenshots if you're reporting a technical issue preventing cancellation.
4. If ConvertKit support is unresponsive or denies a refund you believe you're entitled to, escalate to your provincial consumer authority or contact Stopee for guidance on next steps.

Pro tip: ConvertKit's support is typically responsive (24 to 48 hours). However, if you're cancelling for a serious reason (unauthorized charges, service failure, non-delivery), document everything and mention that you're prepared to escalate to your bank or consumer authority if the issue isn't resolved. This often accelerates the response.

Sending a formal cancellation notice by mail

If you prefer a formal, legally documented cancellation-particularly if you believe ConvertKit has breached its obligations-you can send a certified letter to their corporate office. This creates an official record.

ConvertKit's registered mailing address

Use registered or certified mail with return receipt requested. Mail your cancellation letter to:

ConvertKit
Corporate Office
[Check ConvertKit's current registered address on their website or legal documents; the address may change. Verify before mailing.]

What to include in your cancellation letter

1. Your full name and the email address associated with your ConvertKit account.
2. Your ConvertKit account number (if available).
3. The date you submitted this cancellation request.
4. A clear statement: "I hereby cancel my ConvertKit subscription effective immediately" (or "at the end of my current billing period").
5. If requesting a refund, include your reason and the refund amount or period you're claiming.
6. Request written confirmation of cancellation to your address.

Warning: Sending a certified letter is slower than using the website, but it creates legal proof. Keep a copy of your letter and the delivery receipt. If ConvertKit continues to bill you after certified cancellation, you have clear evidence for a chargeback dispute with your bank.

Comparing ConvertKit with alternative email platforms

If you're cancelling ConvertKit because you want to explore other options, here's how it compares to popular Canadian-friendly alternatives.

Each platform has strengths. ConvertKit excels at creator-focused automation and digital product sales; Mailchimp is cheaper and works well for basic email campaigns; Substack is ideal if you're building a paid newsletter; ActiveCampaign suits complex sales funnels. Research which platform aligns with your current audience size and business model before cancelling.

Summary: how to take control and cancel ConvertKit with confidence

Cancelling ConvertKit is straightforward, but the details matter. First, export your subscriber list and save your automations-your audience is irreplaceable. Second, confirm whether you qualify for the 30-day refund guarantee by checking your purchase date. Third, cancel via the web (recommended), Apple, or Google depending on where you subscribed. Fourth, save your cancellation confirmation email as proof. Finally, if support or refund issues arise, escalate to your provincial consumer authority or your bank.

At Stopee, we've helped thousands of Canadian creators navigate subscription cancellations with clarity and confidence. Whether you're switching platforms or pausing your email marketing, Stopee.com provides step-by-step guidance and consumer rights information specific to Canada. Our goal is to empower you to make informed decisions about the tools you pay for and to stand up for yourself if a company doesn't hold up its end of the bargain.

You deserve transparency, fair refund policies, and easy cancellation. Stopee is here to ensure you get it.