Manage Deepsearch

How to cancel deepsearch and reclaim your money

What deepsearch is and why you might want to cancel

Deepsearch is a people-search and profile-lookup service distributed across multiple platforms-the Apple App Store, Google Play, and web portals-often under slightly different names like "Deepsearch AI" or "Deepsearch: Search Assistant." The app promises features such as unlimited searches, face recognition, deep-web scanning, and profile discovery across various developer listings and subscription tiers.

If you've subscribed to Deepsearch and now want out, you're not alone. Many Canadian users find that people-search apps charge unexpectedly high weekly or monthly fees, deliver results that don't justify the cost, or simply don't match what the marketing promised. At Stopee, we help consumers like you navigate the cancellation process and understand your rights-because cancelling shouldn't feel like a maze.

Common reasons to cancel deepsearch

• Recurring charges feel too steep for the value you receive
• You rarely use the service and forgot the subscription was active
• Search results feel inaccurate or unhelpful
• The app doesn't work as advertised on your device
• Auto-renewal kicked in without clear reminder or consent

Your consumer protection rights in canada

Canadian consumer law gives you real protections when cancelling digital subscriptions-and Deepsearch cannot ignore them.

The competition act and misleading billing practices

Under Canada's Competition Act, Deepsearch must clearly disclose the price, frequency, and terms before you consent to auto-renewal. If the company made it hard to find the cancellation button, buried consent language, or failed to provide a simple cancellation method equal in ease to the sign-up process, they may have violated federal law. Stopee recommends documenting screenshots of how you signed up and where (or didn't find) the cancellation option-this evidence matters if you need to escalate.

Provincial consumer protection acts

Your province's consumer protection act (for example, Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act) likely includes a cooling-off period-usually 14 days-for remote purchases. Even though Deepsearch's terms may not mention this right, you have it by law. If you subscribed within the last 14 days and want a full refund, you may qualify for one simply by cancelling and requesting it in writing, citing your provincial statute.

Stopee has seen companies comply immediately once consumers invoke statutory cooling-off rights because the legal cost of refusal outweighs a refund.

When to escalate to your provincial consumer authority

If Deepsearch refuses to cancel or denies a refund you believe you're entitled to, contact your provincial consumer protection office: Consumer Protection Ontario, the British Columbia Consumer Protection Office, or your equivalent provincial body. These agencies investigate unfair billing practices and can compel compliance. Keep all receipts, screenshots, and email correspondence.

Deepsearch subscription plans and pricing

Understanding what you're paying for helps you decide whether the cost is worth cancelling-and whether you might qualify for a refund if the service didn't deliver.

Pro tip: Weekly plans are the most expensive per year (over $442 annually). If you're on a weekly plan and haven't yet cancelled, switching to an annual option first might save money-then cancel the renewal before the next charge, if the service isn't delivering value.

How to cancel deepsearch on each platform

The cancellation method depends on where you subscribed. Stopee walks you through each platform so you don't miss a step.

Cancel via apple app store (iPhone, iPad, mac)

1. Open the App Store on your Apple device.
   • iPhone or iPad: Tap your profile photo in the top-right corner, then select "Subscriptions."
   • Mac: Open App Store, click your name in the top-left, select "View Information," then navigate to "Manage" under Subscriptions.
2. Find "Deepsearch" (or whichever Deepsearch variant you subscribed to) in the active subscriptions list.
3. Tap or click on the Deepsearch subscription to open its details.
4. Select "Cancel subscription" or "Turn off auto-renewal."
   • Apple will ask you to confirm and may offer a discounted renewal-ignore this unless you want to keep the service.
5. Confirm the cancellation by tapping "Confirm" or "Yes."
6. Apple will send you a confirmation email. Save it.
   • Important: Cancelling stops future charges but does not cut off access before your current billing period ends. You'll retain access until that date.

Warning: Do not uninstall the app thinking it will cancel the subscription-it won't. You must turn off auto-renewal in Settings.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap on the Deepsearch subscription you want to cancel.
6. Select "Cancel subscription."
   • Google will display your cancellation date and ask for confirmation.
7. Confirm the cancellation by tapping "Cancel subscription" again in the pop-up.
8. Check your email for Google's cancellation confirmation.

Pro tip: Google Play's refund window is typically 48 hours for most subscriptions, but only if you request it immediately after purchase. If more than 48 hours have passed, request a refund through the same Subscriptions menu; Google may still grant it if you cite billing issues or service non-delivery.

Cancel via the deepsearch website or third-party stores

1. Log into your Deepsearch account on the official website or the third-party app store where you purchased.
2. Navigate to "Account Settings," "Billing," or "Subscriptions."
   • If you cannot find these options, look for a "Contact Us" or "Help" link.
3. Look for a "Cancel" or "Manage Subscription" button and click it.
4. Follow the on-screen prompts to confirm cancellation.
5. Screenshot or save any confirmation message.

If the website doesn't offer a clear cancellation option-and Deepsearch makes it intentionally difficult-you have grounds to escalate under Canada's consumer protection laws. Document this obstruction and report it to your provincial consumer authority.

Cancel by formal notice (registered letter)

If Deepsearch ignores online cancellation requests or you want a legal, documented record, send a signed registered letter ("raccomandata A/R" or Canada Post Registered Mail with proof of delivery) to:

Deepsearch GmbH
Fleischmarkt 3-5/16
1010 Wien
Austria

Your letter should state:

• Your full name and the email address tied to your Deepsearch account
• Your request to cancel effective immediately
• The subscription plan you're cancelling
• A demand for a refund of any charges incurred within the cooling-off period or due to billing errors
• Your signature and the date

Keep proof of mailing and delivery-Canada Post will provide this when you use Registered Mail. Stopee recommends also sending the same letter via email to any support address you can find on the Deepsearch website, with a read receipt request. This creates a digital trail.

What happens after you cancel deepsearch

Cancellation is just the start of your journey; understanding what comes next prevents confusion and unwanted charges.

Access during the current billing period

When you cancel, you immediately stop future auto-renewal charges. However, you keep access to the service until your current billing period ends. If you cancelled mid-cycle, you won't lose the remainder of your paid time. This is fair to both parties: you received the service you paid for, and Deepsearch doesn't refund partial periods unless a statutory right applies.

Data and account retention

Deepsearch's privacy terms state that search history, saved results, and profile data remain according to the app's data retention policy. Once your subscription ends, the app may still exist on your device but lock premium features behind a paywall. You can delete the app yourself at any time; this does not affect the cancellation.

If you want Deepsearch to delete your account and associated data, contact support directly. Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to request data deletion, though the company may retain anonymized or legally required records.

Monitoring your account after cancellation

Even after cancellation, watch your next billing statement. Stopee has documented cases where apps re-subscribe users to "exclusive offers" or new plans after cancellation. Set a phone reminder for your would-be renewal date. If an unexpected charge appears, dispute it immediately with your credit card issuer or bank-they can reverse unauthorized recurring charges within 90 days in most cases.

Refunds and your right to money back

Deepsearch's published terms delegate refunds to the distribution platform (Apple App Store or Google Play), not to Deepsearch itself. This matters because it affects where and how you request a refund.

Refund eligibility by platform

Apple App Store refunds: Apple's official refund policy allows refunds within 14 days of purchase if you request them through your Apple ID settings. After 14 days, refunds are rare unless you cite billing fraud or a major malfunction. To request, open Settings → [Your Name] → Media and Purchases → Purchase History, find Deepsearch, and select "Report a Problem." Be specific: "Service did not work as advertised" or "Unauthorised auto-renewal" carries more weight than "I changed my mind."

Google Play refunds: Google Play typically grants refunds within 48 hours of purchase for any reason. After 48 hours, you must request a refund and explain why (service malfunction, misleading description, recurring charge you didn't authorize). Google will review your request and respond within days. Use the same process: Google Play Store → Menu → Payments and subscriptions → Subscriptions → tap Deepsearch → Report a Problem → Request a Refund.

Invoking your statutory 14-day cooling-off right: Even if Deepsearch or the platform claims you're outside their refund window, Canadian consumer law may give you a 14-day cancellation right from purchase. When you request a refund, reference your provincial Consumer Protection Act (e.g., Ontario's section 34 or BC's Part 2). State that you are exercising your statutory cooling-off right. Stopee has seen platforms honour statutory refunds even when their own policies would have denied it.

What to do if your refund is denied

1. Gather evidence: screenshots of the subscription, receipts, emails, and any communication with Deepsearch or the platform.
2. Send a formal dispute to your credit card issuer or bank, citing the unauthorized or fraudulent recurring charge. Banks can reverse charges up to 90 days old.
3. File a complaint with your provincial consumer protection office if the charge was misleading or the cancellation was obstructed.
4. If the amount is significant (over $500), consider small claims court in your province-Stopee has seen consumers win small claims cases against recurring charge companies with solid documentation.

Common mistakes people make when cancelling deepsearch

Cancelling a subscription should be straightforward, but a few missteps can leave you paying longer than you expect.

Uninstalling the app instead of cancelling the subscription

This is the most frequent mistake Stopee sees. Deleting the Deepsearch app from your device does not cancel the subscription. The charge will still hit your credit card on renewal day because the subscription lives in your app store account, not on your phone. Always cancel through Settings first, then uninstall if you wish.

Missing the confirmation email or cancellation deadline

After you cancel, the app store sends a confirmation email. Some users delete it without reading and later forget the cancellation date. Set a calendar reminder for your billing-period end date so you can verify the charge did not post. If your cancellation email landed in spam, retrieve it immediately-it's your proof of cancellation.

Confusing "cancel" with "pause" or "change plan"

Some apps offer a pause option (temporarily suspend the subscription without losing data) or a plan downgrade. These are not cancellations. If you want to stop all charges, you must select the explicit "Cancel subscription" option, not pause or downgrade. Read the final confirmation screen carefully.

Cancelling then immediately signing up again

If Deepsearch sent you a special offer-"Come back and get 50% off"-after you cancelled, resist it unless you genuinely want the service. New signups sometimes reset the 14-day refund clock and lock you into another billing cycle. Stopee recommends waiting at least 30 days before reconsidering any re-subscription.

Your cancellation checklist

Before you cancel, use this checklist to ensure you've covered every step and won't face surprise charges or regrets.

Real consumer reviews and experiences with deepsearch

Understanding what other Canadians have experienced with Deepsearch can help you decide whether cancellation is the right move-and what to expect during and after.

What users say about the service

Deepsearch holds a 4.5 out of 5-star average rating across app stores, but many 1-star reviews cite the same frustrations: high weekly costs, inaccurate or outdated search results, difficulty cancelling, and surprise renewal charges. A common complaint is that the app promises "deep-web scanning" but returns results available on public search engines. Users also report that the free trial converts to a paid subscription without clear warning, forcing them to cancel immediately.

Cancellation experiences documented by stopee users

Stopee has helped hundreds of Canadians cancel people-search and background-check apps. Common themes include: Apple's refund process is relatively quick (3-7 days) if you're within the 14-day window, Google Play refunds are slower but usually granted if you cite service issues, and web-based cancellations are often incomplete (the app still charges because the web portal isn't tied to your actual subscription). This is why Stopee recommends always cancelling through the app store where you actually subscribed.

When to cancel vs. when to keep deepsearch

Not every subscription deserves immediate cancellation. Use this guide to decide whether Deepsearch is worth keeping.

Pro tip: If you're on the fence, cancel now and request a refund. If you change your mind, you can re-subscribe later without penalty. The refund clock only favours you in the first 14 days.

Deepsearch's official cancellation address and how to reach them

If online cancellation fails or you want a formal, documented record, contact Deepsearch directly by registered mail at:

Deepsearch GmbH
Fleischmarkt 3-5/16
1010 Wien
Austria

Send your letter via Canada Post Registered Mail (delivery confirmation included) and keep your proof of posting. Include your full name, email tied to the account, the subscription plan, your cancellation request, and a demand for refund of any charges within the cooling-off period. Allow 10-15 business days for a response.

If Deepsearch does not respond or refuses to cancel or refund you, file a complaint with:

• Your provincial consumer protection office (e.g., Consumer Protection Ontario, BC Consumer Protection Office)
• Your bank or credit card issuer's dispute department for unauthorized or fraudulent recurring charges
• Your province's Small Claims Court if the amount justifies legal action

Final thoughts: take control of your subscriptions today

Cancelling Deepsearch is within your control-and it's your right. Whether the service no longer serves you, the costs have spiralled, or the results don't match the hype, Stopee empowers you to cancel with confidence, knowing exactly what happens next. You have statutory protections under Canadian consumer law; invoking them often accelerates refunds and cancellations.

The steps in this guide are straightforward: identify your platform, navigate to Subscriptions, click Cancel, save the confirmation, and monitor your next billing cycle. If Deepsearch resists, Stopee recommends escalating to your provincial consumer authority-they take recurring-charge complaints seriously.

Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds they deserve, and understand the legal rights that protect them. You are not locked in. Use this guide, follow the steps, document everything, and take back control of your money. Your next billing cycle doesn't have to include Deepsearch unless you want it to.