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Cancel Dojo: The Right Way
How to cancel dojo in canada and protect your merchant account
Understanding dojo and why merchants cancel
Dojo is a payment services provider that supplies card terminals, point-of-sale systems and merchant services for accepting payments in person and online. You enter into a commercial agreement that typically covers hardware, transaction processing, customer support and ongoing service fees. Many Canadian merchants cancel Dojo because they find better rates elsewhere, switch to competing platforms, or need to reduce operational costs during business transitions.
Before you cancel, understand that Dojo operates under a merchant agreement with specific terms. Your contract likely includes notice periods, minimum service terms and potential early termination fees. At Stopee, we help thousands of merchants navigate these cancellations successfully by identifying the right steps upfront and documenting every communication.
Common reasons canadian merchants cancel dojo
You might cancel because competing payment processors offer lower transaction fees, faster settlement times or better customer support. Some merchants switch platforms during a business restructure, merge with another company, or consolidate payment providers. Others discover unexpected charges or feel unsupported by the service. Understanding your specific reason helps you negotiate better terms or identify any contractual violations that might help with refunds or fee waivers.
The cost of staying versus cancelling
Staying with Dojo means continuing monthly fees, per-transaction charges and hardware lease or purchase costs. If you process high transaction volumes, even small per-transaction savings with a competitor add up quickly. However, cancelling triggers early termination fees unless your contract term has expired. Stopee recommends calculating your annual savings with a competing provider and comparing that against any cancellation penalties your merchant agreement specifies.
Dojo pricing and contract terms in canada
Dojo's pricing structure varies based on your industry, transaction volume and the specific plan you negotiated. Understanding your exact costs helps you decide whether to cancel and what you might owe on exit.
| Plan type | Monthly fee range | Card reader cost | Transaction fee | Contract term |
|---|---|---|---|---|
| Starter | $0 to $50 | Included or $100 to $200 | 1.5% to 2.9% | 12 to 24 months |
| Growth | $50 to $150 | Included or $150 to $300 | 1.2% to 2.5% | 24 months |
| Enterprise | Custom | Negotiable | Negotiable | 24 to 36 months |
Pro tip: Your actual rates may differ from this table because Dojo often customizes pricing during onboarding. Check your merchant agreement or invoice to see your real fees.
Methods to cancel dojo your merchant account
You have multiple routes to cancel Dojo, and the fastest depends on the cancellation tools available in your account and whether you need documented proof of your request.
Online dashboard cancellation
If Dojo provides an online merchant portal, log in and look for account settings, subscription management or cancellation options. Not all accounts offer self-service cancellation, but if yours does, this is the fastest route. Take screenshots of every step and save confirmation pages as proof of your request.
Formal written notice by registered mail
For a documented, legally strong cancellation, send a signed letter by registered mail with proof of delivery. This method creates an audit trail and protects you if Dojo later disputes the cancellation date. Use this if you anticipate any disagreement about termination timing or if you're disputing fees.
Step-by-step guide to cancel dojo
Follow these steps in order to cancel your Dojo merchant account securely and protect your rights as a Canadian business.
- Review your merchant agreement
- Locate your original Dojo contract or the most recent version of your terms
- Identify the notice period required (typically 30 to 90 days)
- Note any minimum contract term and whether you fall within it
- Record any early termination fees, exit charges or hardware buyout costs
- Write down your merchant ID and account number
- Gather your account information
- Note your company legal name exactly as it appears on the contract
- Collect your merchant ID, terminal serial numbers and any device identifiers
- Record the account opening date and your current monthly fees
- Take screenshots of your current account balance and any outstanding charges
- Attempt online cancellation if available
- Log into your Dojo merchant dashboard
- Navigate to account settings or subscription management
- Look for a "Cancel account," "End service" or "Close merchant account" option
- Follow the in-platform workflow and note any warnings about termination fees
- Screenshot every confirmation page and save any reference numbers
- If online cancellation is not available, proceed to step 4
- Send formal cancellation by registered mail
- Compose a signed letter on your company letterhead stating:
- Your company name and legal entity type
- Your merchant ID and account number
- The date you wish the cancellation to take effect (respecting your notice period)
- A clear statement: "I request to cancel and terminate my Dojo merchant services agreement, effective [date]"
- Your request for written confirmation of cancellation and the effective termination date
- Your contact phone number and email address
- Sign the letter
- Send it by Canada Post registered mail with proof of delivery to Dojo's Canadian office or the address listed in your contract
- Retain the proof-of-delivery receipt in your records
- Compose a signed letter on your company letterhead stating:
- Email your cancellation request
- Send a copy of your cancellation letter to Dojo's support email address
- Include your merchant ID in the subject line
- Request written confirmation of receipt and the cancellation effective date
- Save a copy of the sent email and any response
- If you do not receive a reply within 5 business days, follow up with a second email
- Arrange hardware return
- Review your contract for instructions on returning card terminals, readers or other leased equipment
- Contact Dojo support to arrange a return shipment or pickup
- Ship hardware back in good working condition or as specified
- Obtain a tracking number and delivery confirmation
- Request a written receipt confirming receipt of returned equipment
- Warning: Failure to return leased hardware on time may result in additional charges to your account
- Track the final settlement
- Monitor your account for any remaining charges after your cancellation effective date
- Request a final statement showing all fees, balances and any refunds due
- Verify that recurring charges have stopped
- Keep all correspondence until settlement is complete
Pro tip: Stopee recommends keeping copies of every email, registered mail receipt, screenshot and written confirmation for at least one year after cancellation. These documents protect you if Dojo continues billing or disputes the cancellation date.
What happens to your account after cancellation
Cancellation does not happen instantly, and understanding the timeline helps you plan your payment processing transition without disruption.
Processing during the notice period
You can typically continue accepting payments until your cancellation effective date. Your transactions process normally and settle according to your existing schedule. However, new transactions cannot be initiated after the termination date, so plan your messaging to customers in advance. Stopee suggests notifying your team and any integrated point-of-sale systems at least one week before your effective cancellation date.
Final settlement and charges
After your cancellation effective date, Dojo will process any pending transactions already in the queue. You remain responsible for all fees incurred up to the cancellation date, including transaction fees, monthly subscription charges and any early termination penalties. Expect a final billing statement 10 to 30 days after the effective date showing your complete account balance, refunds (if any) and any amounts you still owe.
Data retention and records
Dojo retains your transaction data and account records for compliance, tax reporting and dispute resolution. Canadian privacy law and payment card industry standards require merchants to keep transaction records for at least seven years. Ask Dojo for details about data retention and request copies of your transaction history if needed before closing the account. You have the right to know where your data is stored and how long it will be kept.
Refunds and what you can recover
Refunds from Dojo depend on your specific merchant agreement and the reason for cancellation. Not all charges are refundable, but understanding your options helps you recover money you may be entitled to.
Non-refundable charges
Transaction fees already incurred are never refunded. If you paid for equipment outright, that purchase is typically non-refundable unless the device was defective or misrepresented. Monthly subscriptions covering past months are also non-refundable. Early termination fees, if your contract specifies them, are usually non-negotiable unless you can prove Dojo breached the agreement.
Potentially refundable amounts
If you paid for a full contract period upfront or prepaid annual fees, a pro-rata refund may apply. For example, if you cancel after eight months of a 12-month prepayment, you might recover the unused four months. However, this is not guaranteed. Equipment leases may qualify for a refund of the remaining lease value if you return the device in working condition. Always request this in writing and ask Dojo to calculate any pro-rata amount owed to you.
Refunds for billing errors or disputes
If Dojo charged you incorrectly, continued billing after cancellation or charged for services not provided, you have the right to dispute these amounts. Request a detailed written explanation from Dojo within 30 days of spotting the error. If Dojo cannot justify the charges, ask for a full refund. Warning: Do not ignore unauthorized charges-dispute them immediately through Dojo's customer service or, if necessary, through your bank's chargeback process.
Your consumer rights under canadian law
As a merchant in Canada, your rights depend on whether you are a small business (often treated as a consumer under some provincial laws) or a large commercial entity. Consumer protection laws vary by province but generally require clear disclosure and fair dealing.
Provincial consumer protection acts
Most Canadian provinces have consumer protection legislation that requires businesses to disclose fees, terms and cancellation conditions clearly and in plain language. If Dojo misrepresented fees, hid cancellation terms or acted unfairly, you may have grounds to dispute charges or seek compensation. Stopee recommends reviewing your province's specific consumer protection act, as rights differ between British Columbia, Alberta, Ontario, Quebec and other provinces.
Dispute resolution and escalation
If Dojo refuses to honour your cancellation or disputes your refund claim, you have escalation options. Contact your provincial consumer protection office to file a formal complaint. For payment-related disputes, contact your bank or credit card issuer to initiate a chargeback for unauthorized or incorrectly calculated fees. The Financial Consumer Agency of Canada (FCAC) provides guidance and complaint pathways for payment service disputes.
Documentation and evidence
Keep every piece of correspondence with Dojo, including emails, screenshots, registered mail receipts and invoices. This documentation is your evidence if you need to escalate a dispute. Provide clear, dated records of what you were promised versus what you were charged. Authorities and courts rely on documented evidence, so never delete emails or lose receipts.
Common mistakes to avoid when cancelling dojo
Cancelling a merchant account involves many steps, and small errors can delay closure, result in unexpected charges or weaken your position if a dispute arises.
Not reviewing your contract first
The biggest mistake merchants make is cancelling without reading the notice period and early termination fee clause. You might owe hundreds or thousands of dollars because you did not understand your exit penalties. Always review your agreement first and calculate the true cost of cancellation before you submit your request.
Cancelling only online without written proof
If your online cancellation does not generate a confirmation email with a reference number and effective date, Dojo may later dispute whether you ever submitted the request. Online-only cancellations leave no audit trail. Stopee strongly recommends also sending a formal letter by registered mail to create documented proof that you initiated cancellation on a specific date.
Failing to return hardware
Leased card readers and terminals belong to Dojo. If you keep them after cancellation or do not return them promptly, Dojo will continue charging you monthly lease fees or charge you for equipment replacement. Return all hardware in working condition and obtain a receipt. Do not assume Dojo will send you a return label-contact them directly and confirm the shipping address and return process.
Not tracking the final bill
Many merchants cancel and then ignore the final invoice, only to discover weeks later that Dojo charged them additional fees after the cancellation date. Check your account regularly during the transition period and request a final statement. Verify that all recurring charges have stopped and that no surprise fees appear.
Ignoring unauthorized charges after cancellation
If Dojo continues billing you after your cancellation effective date, do not wait passively. Contact them immediately in writing, request a refund and set a deadline for their response. If they do not refund the charges within 30 days, dispute the charges with your bank or file a complaint with your provincial consumer protection authority.
Timeline and what to expect after you cancel
Cancellation does not conclude instantly. Understanding the typical timeline helps you plan your payment processing transition and know when to expect a final bill.
| Milestone | Typical timeframe | What to do |
|---|---|---|
| Submit cancellation request | Day 1 | Send by registered mail and email; save proof of delivery |
| Notice period expires | 30 to 90 days | Plan your transition to a new provider; begin setup elsewhere |
| Cancellation effective | End of notice period | Stop processing with Dojo; verify access is disabled |
| Final settlement and refunds | 10 to 30 days after effective date | Review final statement; dispute any unexpected charges immediately |
| Confirmation received | Within 60 days total | Obtain written confirmation of cancellation and final balance |
Comparison: cancelling dojo versus competing payment providers
Deciding whether to cancel depends on how Dojo's terms compare to alternatives. This comparison helps you evaluate whether the switch is worth any early termination fees.
| Feature | Dojo | Stripe | Square | Shopify Payments |
|---|---|---|---|---|
| Monthly fee | $0 to $150 | $0 (no monthly fee) | $0 (no monthly fee) | $0 (no monthly fee) |
| Transaction fee | 1.2% to 2.9% | 2.2% + 30 cents | 2.6% + 30 cents | 2.9% |
| Contract term | 12 to 36 months | Month-to-month | Month-to-month | Month-to-month |
| Early exit fee | Yes (up to $500+) | None | None | None |
| Best for | Established businesses with stable volume | Startups and e-commerce | Retail and food service | Shopify store owners |
Your cancellation checklist
Use this checklist to ensure you have completed every step and documented your cancellation properly.
- Review your merchant agreement and note the notice period and early termination fees
- Calculate the total cancellation cost, including any penalties
- Record your merchant ID, account number and company name exactly as registered
- Attempt online cancellation and screenshot confirmation if available
- Compose and sign a formal cancellation letter
- Send the letter by Canada Post registered mail with proof of delivery
- Email a copy of the cancellation letter to Dojo support
- Arrange return of all leased hardware (card readers, terminals)
- Obtain proof of hardware return and keep the tracking number
- Monitor your account during the notice period for any unexpected charges
- Verify that processing stops on the cancellation effective date
- Request a final statement and verify all recurring charges have ceased
- Dispute any charges incurred after the cancellation effective date
- Obtain written confirmation of cancellation from Dojo
- Save all correspondence, receipts and confirmations for one year
Final steps and moving forward
After your cancellation is confirmed, take a few final actions to protect yourself and transition smoothly to a new payment provider.
Obtain written confirmation
Request a final confirmation letter from Dojo stating the account closure date, any refunds issued and the final balance. Keep this document permanently for your accounting records and in case any billing disputes arise later.
Monitor for post-cancellation charges
Check your business bank account and credit card statements for the next 60 days. If Dojo continues billing after the effective cancellation date, contact your bank immediately to dispute the charges and file a complaint with your provincial authority.
Transition to a new provider
Before you cancel Dojo, set up and test your new payment processor to avoid processing gaps. Notify your team and customers about the change and test all integrations with your point-of-sale system or e-commerce platform.
Why stopee helps merchants cancel with confidence
Cancelling a merchant account is not just about submitting a request-it is about protecting your rights, documenting every step and ensuring you are not overcharged on your way out. Stopee has helped thousands of Canadian merchants cancel payment processors, avoid hidden fees and recover refunds they were entitled to. Our guides provide step-by-step instructions, highlight common traps and explain your consumer rights under provincial law.
Whether you are cancelling Dojo due to high fees, poor service or a business change, Stopee gives you the knowledge and checklists to cancel correctly. Visit Stopee today to access detailed cancellation guides for dozens of Canadian services and understand your rights before you submit your cancellation request.