Manage Dossier

How to cancel dossier and protect your refund in canada

What is dossier and why you might want to cancel

Dossier is a fragrance and personal-care brand that delivers perfumes, candles and beauty products directly to your home through its website and mobile apps. The brand offers a paid membership tier called Dossier+ that grants you store credits, early product access and discounted pricing on purchases. Additionally, Dossier offers app-based subscriptions for its "Dossier: Secure Family Vault" mobile app, with one-time and yearly Pro options available through the Canadian Apple App Store and Google Play Store.

You might cancel for several reasons: your membership no longer offers value, you've accumulated unused store credits you won't use, or you simply prefer to purchase on demand rather than pay ongoing fees. Whatever your reason, Stopee helps you navigate the cancellation process with confidence and clarity.

When to cancel dossier

Cancel your Dossier membership if you're not using the store credits regularly, if the early access benefit doesn't match your purchasing habits, or if you find better pricing elsewhere. If you've subscribed to the app and rarely use it, cancelling frees up your money for services you actually use. Most importantly, cancel before your next billing cycle to avoid unexpected charges.

What you should know before cancelling

Dossier's cancellation policies differ by platform and subscription type. Membership cancellations via Dossier's website forfeit any unused store credits, and only your current month's fee is refundable. If you subscribed through Apple or Google, their refund policies take precedence, not Dossier's. Stopee recommends reviewing your confirmation message after cancelling to confirm what you retain and what you lose.

Your consumer rights when cancelling in canada

Canada's consumer protection laws give you important safeguards when cancelling subscriptions and memberships. Here's what protects you.

Federal and provincial protections

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act), Dossier must clearly disclose cancellation terms before you subscribe. The company cannot make cancellation deliberately difficult or hidden. If Dossier requires you to call a premium phone line to cancel, charges a cancellation fee, or makes the process unreasonably complex, you may have grounds to dispute charges with your credit card issuer or provincial authorities.

If Dossier fails to process your cancellation within a reasonable timeframe (typically 30 days) or continues billing after you cancel, contact your provincial consumer protection office or report the issue to the Competition Bureau. Stopee has documented many cases where consumers successfully recovered wrongful charges by escalating to these authorities.

Your right to a refund

You have the right to a refund for services you did not use, provided you cancel within your province's statutory cooling-off period (usually 14-30 days from purchase). If Dossier continues to charge you after you've clearly requested cancellation, provincial law allows you to dispute the charge through your bank or credit card provider. Keep records of your cancellation request and all confirmation messages.

Methods to cancel dossier based on how you subscribed

Cancellation steps vary depending on where you bought your membership or subscription. Follow the path that matches your situation.

Cancel dossier+ membership via your account

If you subscribed directly through Dossier's website, you cancel from your account dashboard in minutes.

1. Visit Dossier's website and log in to your account with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the email link to reset it.
2. Navigate to the "Dossier+" tab or "Membership" section in your account menu.
   • This section displays your current membership status and billing date.
3. Select "Manage membership" or "Membership settings".
   • You'll see a summary of your membership benefits and renewal date.
4. Click "Cancel membership" and confirm your choice.
   • Dossier will ask for feedback on why you're cancelling. You can skip this.
5. You'll receive an on-screen confirmation message and a confirmation email.
   • Pro tip: Screenshot or save this confirmation; you'll need it if Dossier continues to charge you.
6. Verify your next billing date has changed or removed.
   • Warning: Check your account within 48 hours to confirm cancellation took effect. If your next billing date is still showing, contact support immediately.

What you lose: Unused store credits are forfeited immediately. You retain any member pricing only for the remainder of your paid month (verify this in your confirmation).

Cancel an apple app store subscription

If you purchased the Dossier: Secure Family Vault Pro subscription via the Canadian Apple App Store, Apple's refund policy applies, not Dossier's.

1. On your iPhone or iPad, open the Settings app.
   • On Mac, open System Settings. On Apple TV, open Settings.
2. Tap your name at the top, then select "Subscriptions" (or "Media and Purchases" on older devices).
   • You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Find and select the Dossier subscription (look for "Dossier: Secure Family Vault" or similar).
   • If you don't see it, ensure you're signed into the correct Apple ID.
4. Tap "Cancel Subscription" and confirm your choice.
   • You'll see your cancellation effective date (usually the end of your current billing period).
5. Apple will send you a confirmation email.
   • Pro tip: Apple processes cancellations instantly; you retain access until your billing date passes.

Refund eligibility: Apple typically refunds subscriptions cancelled within 14 days of the initial purchase or the start of a renewal. Contact Apple Support (Canada) at support.apple.com/en-ca if Dossier charged you unexpectedly.

Cancel a google play store subscription

If you bought the Dossier app subscription via Google Play, Google's policies govern refunds and cancellation.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser.
2. Tap your profile icon (top right) and select "Payments and subscriptions".
   • On the web, click your profile, then "Payments and subscriptions".
3. Select "Subscriptions" to view active subscriptions.
   • You'll see a list of all active recurring charges.
4. Tap or click the Dossier subscription.
   • Verify the renewal date and price.
5. Select "Cancel subscription" and follow the prompts.
   • Google will confirm your cancellation and your access end date.

Refund eligibility: Google Play typically refunds subscriptions within 48 hours of cancellation if you cancel within 48 hours of purchase. After that, no refund applies unless Google deems the cancellation justified. Contact Google Support if you believe you're entitled to a refund.

Cancel or refund a product order

If you've placed an order for Dossier products (perfumes, candles, etc.) and want to cancel before shipment, act fast.

1. Log into your Dossier account and navigate to "Orders" or "My Orders".
   • You'll see all recent purchases and their shipping status.
2. Find the order you want to cancel and check its status.
   • If status shows "Processing" or "Pending", you can likely cancel.
   • If status shows "Shipped", you'll need to initiate a return instead (see below).
3. Select "Cancel order" if that option is available.
   • If the button doesn't appear, your order may have already shipped.
4. Confirm cancellation and watch for a refund notification.
   • Dossier typically processes order cancellations within 5-7 business days.
5. If Dossier cancels the order because items are out of stock, Dossier will initiate a full refund automatically.
   • Pro tip: Refunds appear in your original payment method within 14 days of cancellation.

Warning: If your order has shipped, you cannot cancel it; you must initiate a return upon delivery. Dossier allows returns within 30 days of delivery, with a $3.99 per-bottle processing fee (waived for Dossier+ members).

Refund timeline and what to expect after cancellation

Understanding Dossier's refund timeline helps you track your money and identify problems early.

Refund timelines by scenario

Membership cancellation via website: Only the current month's membership fee is refundable. Dossier may process this within 5-10 business days if you cancel in the first few days of a billing cycle. Unused store credits are forfeited and non-refundable.

App subscription cancellation (Apple/Google): Apple and Google process refunds within 3-10 business days if you're eligible. You'll see a credit in your Apple or Google account first, then a refund to your original payment method within 1-2 additional weeks.

Product order cancellation: If Dossier cancels an order before shipment, expect a refund within 5-7 business days. If Dossier cancels due to stock unavailability or delivery failure, a full refund is issued within 14 days.

Product returns: Refunds for returned products are processed within 14 days of Dossier receiving your return or proof of return (tracking number). The refund amount is the purchase price minus the $3.99 processing fee, unless you're a Dossier+ member (one free return per order).

What happens to your account after cancellation

Cancelling your membership or subscription stops future recurring charges immediately. However, Dossier retains your account information, purchase history and profile data in line with its privacy policy. Your login credentials remain active, allowing you to browse and purchase without membership benefits.

If you want Dossier to delete your personal data or export your information, contact Dossier's customer service directly. Stopee recommends keeping your account active if you plan to purchase occasionally, as it simplifies future checkouts.

Refund details and what qualifies for money back

Knowing exactly what is and isn't refundable prevents disappointment and helps you plan your cancellation timing.

What dossier refunds

Refund disputes and escalation

If Dossier refuses a refund you believe you're entitled to, you have options. First, contact Dossier customer service with documentation (order number, cancellation confirmation, proof of return). If Dossier doesn't respond within 14 days or refuses unreasonably, file a chargeback or dispute with your credit card issuer or bank.

Additionally, contact your provincial consumer protection office (for example, Ontario's Consumer Protection Branch or British Columbia's Competition and Consumer Protection Office). Stopee recommends keeping all email communications, screenshots and receipts as evidence. Many provinces allow you to file complaints online for free.

Common mistakes to avoid when cancelling dossier

Cancellation feels overwhelming, but catching these traps early saves you time and money.

Mistake 1: assuming store credits carry over

Dossier forfeits all unused store credits upon cancellation. If you have a $25 credit, use it before you cancel or it disappears. Many customers lose dozens of dollars by cancelling without spending accumulated credits first.

Mistake 2: forgetting to cancel across multiple platforms

If you subscribed to Dossier+ on the website and also bought the app subscription separately, you must cancel both. Stopping one doesn't stop the other. Log into each platform and confirm cancellation independently.

Mistake 3: cancelling right after a billing charge

If you cancel the day after Dossier charges you, you've already paid for that month and won't get a refund (in most cases). Time your cancellation for early in your billing cycle if you want to maximize refund eligibility.

Mistake 4: not saving your cancellation confirmation

Your cancellation confirmation is your proof. If Dossier continues to bill you after you cancel, you need that confirmation to dispute the charge with your bank or file a complaint with regulators. Screenshot it or email it to yourself immediately.

Mistake 5: ignoring follow-up billing after cancellation

Some customers cancel but miss a lingering charge on their next statement. Check your credit card or bank statement within 30 days of cancellation to confirm no additional charges appear. If they do, dispute them immediately.

Pricing and membership comparison table

Understanding Dossier's pricing tiers helps you decide whether membership delivers value before you commit to cancelling.

If you spend less than $30 per month on Dossier products, your membership savings likely don't cover the monthly fee. Stopee suggests cancelling and purchasing on-demand instead.

Checklist before and after cancelling

Use this checklist to ensure your cancellation goes smoothly and nothing falls through the cracks.

Before you cancel

• Log in to your Dossier account and review your membership status and renewal date.
• Check how much store credit you have and spend it (or accept forfeiting it).
• Review pending orders; cancel pre-shipment orders if you want a refund.
• If you've subscribed on multiple platforms (website + app), list all subscriptions.
• Take a screenshot of your current account status and any unused credits.

During cancellation

• Complete the cancellation process on each platform (website, Apple, Google).
• Confirm each cancellation and note the confirmation number or time.
• Screenshot or save the on-screen confirmation message.
• Check your email for confirmation messages from Dossier or the app store.

After cancellation

• Return to your account within 48 hours and verify that your next billing date is gone or updated.
• Wait for any refunds to appear (5-14 days depending on scenario).
• Check your credit card or bank statement within 30 days to confirm no additional charges.
• If unexpected charges appear, gather your cancellation confirmation and file a dispute with your bank.
• Keep all confirmation messages and receipts for at least 3 months.

Why you should consider cancelling now

If you're paying for a Dossier membership you don't actively use, every month represents money you'll never recover. Cancelling today stops future charges and gives you control over your spending.

Stopee has helped thousands of consumers cancel unwanted subscriptions quickly and securely. Whether you're concerned about losing refunds, unsure how to navigate each platform, or worried about future billing issues, Stopee provides step-by-step guidance and escalation support. We've documented how many customers discover lingering charges only months later, after they've already forfeited the right to dispute them.

Cancelling takes fewer than 5 minutes. Procrastinating costs you real money. If you've decided Dossier no longer serves you, follow the steps above and confirm your cancellation today. Your future self will thank you for reclaiming control of your subscriptions.

How to escalate if dossier refuses to cancel or refund

Most cancellations go smoothly, but occasionally Dossier may ignore your request or dispute a refund you're entitled to. Here's how to escalate.

Step 1: contact dossier customer support

Email or call Dossier's customer service team through their website contact form. Clearly state that you've attempted to cancel and request confirmation in writing. Allow 5-7 business days for a response.

Step 2: dispute the charge with your bank or credit card

If Dossier continues billing after you've cancelled and they've ignored your support request, contact your bank or credit card issuer. Provide your cancellation confirmation and evidence of your cancellation request. Most banks reverse disputed charges within 30 days if you can prove you tried to cancel.

Step 3: file a complaint with your provincial consumer protection office

If Dossier refuses to stop billing or return your refund, escalate to your provincial authority. In Ontario, file a complaint with the Consumer Protection Branch. In British Columbia, contact the Competition and Consumer Protection Office. In Alberta, reach the Fair Trading Act administrator. These agencies investigate subscription billing abuses and can compel Dossier to refund you and pay penalties.

Stopee encourages you to document everything: cancellation confirmations, email threads with support, billing statements showing charges after cancellation, and screenshots of your account status. This evidence strengthens your case significantly.

Step 4: report to the competition bureau

If you believe Dossier's cancellation practices violate Canada's Competition Act (for example, making cancellation deliberately difficult or charging hidden fees), file a complaint with the Competition Bureau at competitionbureau.gc.ca. The Bureau investigates deceptive marketing and consumer abuse across Canada.

Contact information for cancellation and support

Dossier publishes contact details on its website for customer service and account inquiries. For cancellation support, contact Dossier directly through:

• Website contact form: Visit Dossier's website and locate the "Contact Us" or "Support" page to submit an inquiry.
• Email: Check your order confirmation email or account settings for a Dossier support email address (typically support@dossier.co or similar).
• In-app support: If using the Dossier app, access the "Help" or "Settings" menu for in-app chat or support options.

If you need to send a formal cancellation notice for legal purposes (for example, if Dossier ignores your digital cancellation), you may send a certified letter to Dossier's registered business address. Check the company's website footer or terms of service for the official mailing address.

Pro tip: Always keep copies of communications you send to Dossier, whether via email, web form or certified mail. These records protect you if a dispute arises later.

Final thoughts: take control of your subscriptions today

Dossier's cancellation process is straightforward when you know which platform to use and what to expect. Most customers complete cancellation in under 5 minutes once they log in. The hardest part is deciding that the membership no longer fits your life, and you've already made that decision.

Stopee is here to support you every step of the way. Whether you're cancelling because you're not using the credits, you've found a better fragrance source, or you simply want to reduce your monthly subscriptions, we've given you the tools and knowledge to cancel with confidence. You understand your refund rights, you know how to navigate each platform, and you have escalation options if things go wrong.

Remember: store credits disappear when you cancel, so use them first if possible. Keep your cancellation confirmation. Check your statement 30 days later. And if Dossier continues to bill you, you have multiple avenues to recover your money, from your bank to provincial regulators.

Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their finances. You're not alone in this process, and you have every right to expect clear, fair cancellation terms. Take action today, and enjoy the peace of mind that comes with stopping charges you don't want.