Manage Expensify

How to cancel expensify and understand your refund rights in canada

What expensify is and why you might want to cancel

Expensify is a cloud-based expense management platform that helps individuals and teams capture receipts, generate expense reports, and sync data with accounting software. You can scan receipts with your mobile device, set approval workflows for team spending, and access integrations with tools like QuickBooks and Xero. The service bills primarily in US dollars, which converts to Canadian dollars at your card's exchange rate when you're charged.

If you've signed up for Expensify but find yourself not using the receipt scanning features, or if your team's needs have shifted to a different tool, cancelling makes sense. Stopee understands that subscription fatigue is real, and you deserve clarity on exactly how to stop paying for a service you no longer need.

Reasons you might cancel expensify

Your expense management needs may change as your business evolves. You might cancel because you've switched to a competitor like Concur or Wave, your team has downsized, or you simply prefer manual spreadsheets. Whatever your reason, Stopee is here to walk you through the process with zero judgment.

When cancellation might not be your best option

If you're cancelling because you're confused about how to use the app, reach out to Expensify's support team first. If you're unhappy with pricing but like the tool, contact their sales team to negotiate your plan. Stopping your subscription should be your final choice, not your first.

Expensify pricing in canada and what you're paying for

Expensify offers tiered plans that bill in US dollars and convert to Canadian dollars at checkout. Below is a breakdown of their main offerings so you know exactly what you're paying for before you decide whether cancellation is right for you.

How expensify's billing works in canada

Expensify charges in US dollars, so your final CAD amount depends on your bank or credit card company's exchange rate on the day you're billed. This means your cost in Canadian dollars can fluctuate month to month. You'll see the CAD equivalent at checkout before you confirm payment, so you always know what you're paying.

Your consumer rights in canada and what expensify's terms say

Canadian consumer protection law gives you specific rights when buying digital services, even if Expensify's own terms claim fees are non-refundable. Understanding where you stand legally is the first step toward getting what you deserve.

Canadian consumer protection and cooling-off periods

Under Canada's Consumer Protection Act and provincial equivalents (such as Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act), you have the right to cancel a contract within 14 days of purchase for digital services, with very limited exceptions. Expensify's published terms state "all fees and charges are non-refundable," but this clause does not override your legal rights under Canadian law.

If you signed up fewer than 14 days ago, you have a statutory right to cancel and request a full refund, regardless of what Expensify's terms say. Keep your order confirmation email as proof of the purchase date.

Refund rights beyond the cooling-off period

After 14 days, Expensify's refund policy becomes stricter. For monthly individual subscriptions, the company explicitly does not offer refunds or credits for partially used periods. Your access continues until the end of the month you paid for, then stops automatically. For annual group plans, refunds are possible in limited circumstances: if you were billed in a single annual payment, have no outstanding balance, and meet Expensify's eligibility criteria, you can request early cancellation and a refund via your workspace billing settings.

Pro tip: If Expensify refuses to honour your legal 14-day cooling-off right, you can escalate to your provincial consumer authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Consumers Advocate. Stopee recommends documenting all communication with Expensify before escalating.

How to cancel expensify step-by-step

The cancellation method you use depends on where you signed up. Stopee will walk you through each scenario so you don't get lost in the process.

Cancel expensify on the web (desktop or laptop)

If you subscribed directly through Expensify's website, follow these steps to cancel your account.

1. Log in to your Expensify account at expensify.com.
   • Use the email and password associated with your account.
2. Click on the user menu icon in the top right corner of the screen.
   • This is usually your initials or profile picture.
3. Select "Settings" from the dropdown menu.
   • This takes you to your account settings dashboard.
4. Navigate to "Workspaces" in the left sidebar.
   • You'll see a list of all workspaces you're part of.
5. Click on your individual workspace (usually labelled with your name or "Individual").
   • Do not select a group or team workspace unless that's the account you're cancelling.
6. Scroll down to the "Subscription" section.
   • You'll see your current plan, next billing date, and a cancellation button.
7. Click "Cancel Subscription" and confirm your choice.
   • Expensify may ask you why you're leaving; you can skip this or share feedback.
   • Your account remains active until the end of your paid period.

Warning: After you cancel, your access does not end immediately. You continue to use all features until the last day of the billing period you've already paid for. Plan your data exports accordingly.

Cancel expensify on iOS (iPhone or iPad)

If you subscribed through the Apple App Store on your iPhone or iPad, you cannot cancel inside the Expensify app itself. Apple handles all subscription management for app store purchases.

1. Open the Settings app on your iPhone or iPad.
   • This is the gear icon on your home screen.
2. Scroll up and tap your name or Apple ID at the very top.
   • You'll see your Apple account profile.
3. Tap "Subscriptions."
   • This shows all active app subscriptions linked to your Apple ID.
4. Find "Expensify" in the list and tap it.
   • If you don't see it, swipe down to search for it.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation.
   • You'll see your cancellation date and remaining access period.
6. Confirm the cancellation.
   • You'll receive a confirmation email from Apple within minutes.

Pro tip: Apple refunds vary. If you cancelled within 14 days of purchase, you're more likely to receive a full refund automatically. If it's been longer, contact Apple Support directly and reference your consumer rights under Canadian law; they may issue a one-time courtesy refund.

Cancel expensify on android (Google play store)

Like Apple, Google Play handles all subscription cancellations for app store purchases. You must cancel through Google Play, not through the Expensify app.

1. Open the Google Play Store app on your Android phone or tablet.
   • This is the colourful shopping bag icon.
2. Tap your profile icon in the top right corner.
   • It's usually a circle with your initial or avatar.
3. Tap "Payments and subscriptions," then "Subscriptions."
   • You'll see all subscriptions tied to your Google account.
4. Find "Expensify" and tap it.
   • If you have multiple subscriptions, scroll to find it.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask why you're cancelling (optional to answer).
6. Confirm the cancellation.
   • You'll receive a confirmation email from Google.

Warning: Google Play's refund window is typically 48 hours from purchase. After that, refunds are at Google's discretion. If you fall within Canada's 14-day statutory cooling-off period, request a refund directly from Google Support and cite your consumer protection rights.

Cancel an expensify annual group plan

If you're an admin on a group or team workspace with an annual subscription, the cancellation process is different and may allow for a refund.

1. Log in to your Expensify account and go to Settings.
   • Follow the same steps as the individual web cancellation above.
2. Click on the group workspace you want to cancel (not your individual workspace).
   • Only workspace admins can request cancellation.
3. Scroll to the "Subscription" section.
   • Look for an option to request early cancellation or refund.
4. Click "Request early cancellation" or "Request refund."
   • Expensify support will review your request based on eligibility criteria (annual billing, no outstanding balance, timing).
5. Wait for Expensify's response via email.
   • This can take 3-5 business days.
   • If approved, your refund will be processed to your original payment method.
   • Important: If your refund is approved, Expensify may delete your entire workspace, including all team data, reports, and receipts.

Pro tip: Before requesting a refund on a group plan, export all workspace data you need to keep. Once Expensify deletes the workspace, recovery is not guaranteed. Stopee recommends downloading receipts, reports, and any integration data to a local drive first.

Cancel expensify in the new web experience

Expensify recently rolled out a redesigned interface called "New Expensify." If your account is on this version, cancellation steps are slightly different.

1. Log in to New Expensify and click your profile icon in the top left.
   • It's usually in the navigation menu.
2. Select "Account" from the menu.
   • This takes you to account management.
3. Click "Subscription."
   • You'll see your current plan and billing details.
4. Click "Request early cancellation" if eligible.
   • Eligibility is reviewed by Expensify support on a case-by-case basis.
   • Submit the request and wait for a response (typically 3-5 business days).
5. If not eligible for early cancellation, you can still cancel at the end of your current billing period by clicking "Cancel subscription."
   • Access continues until the period ends.

What happens after you cancel expensify

Cancellation is only the start of the process. Understanding what comes next helps you plan your transition to a new tool or back to manual expense tracking.

Your access and data after cancellation

When you cancel, your Expensify account doesn't disappear overnight. If you have a prepaid monthly subscription, you keep full access to the app and web platform until the last day of the month you've already paid for. Once that date passes, your access ends. Any data you created during your subscription (receipts, reports, expense logs) remains in Expensify's servers according to their data retention policy, typically for 90 days to 7 years depending on the data type.

If you need copies of your expenses, reports, or receipts, export them before your access ends. Stopee strongly recommends saving a local backup of any critical financial records.

How to export your expensify data before access ends

Follow these steps to download your expense data and reports as a safeguard.

1. Log in to Expensify before your subscription ends.
   • Do this with plenty of time to spare, ideally within a week of your cancellation date.
2. Go to "Settings" and then "Workspaces."
   • Select the workspace whose data you want to export.
3. Click "Export" or "Download data."
   • This option is usually in the workspace settings menu.
   • Expensify will prepare a CSV or Excel file with all your expense records.
4. Download the file to your computer and save it to a safe location.
   • Keep this file for your records and for input into a new expense tool if needed.
5. Export any custom reports you created by opening them and selecting "Export" or "Print as PDF."
   • Store these alongside your expense data.

Pro tip: If you integrated Expensify with accounting software like QuickBooks, check that all synced data has been recorded in your accounting system before your access ends. Stopee recommends running a final reconciliation to make sure no expenses were missed.

Will your workspace be deleted?

For individual monthly subscriptions, your workspace remains in your account indefinitely after cancellation. You lose access to scanning new receipts and creating new reports, but your historical data stays put. For annual group plans, if you request and receive a refund, Expensify will delete the entire workspace as part of the refund process. This is non-recoverable, so export everything first.

Refund timeline and what to expect

Refunds are not guaranteed for every cancellation, but knowing the rules gives you leverage if you think you qualify.

Refund eligibility and timelines

If you cancelled within 14 days of purchase, you have a legal right to a refund under Canadian consumer protection law. Contact Expensify's support team and cite the Consumer Protection Act; they should process your refund within 30 days. Stopee has seen many companies honour this right once properly informed.

For cancellations after 14 days on monthly plans, Expensify's policy is strict: no refunds for partially used periods. Your access continues until the end of the month you paid for, then stops. For annual group plans, refunds are only available if you meet specific eligibility criteria (billed in one payment, no outstanding balance, and Expensify's approval). If approved, the refund typically appears in your account within 5-10 business days.

Refunds for app store subscriptions (Apple and google)

If you subscribed through Apple App Store or Google Play, refunds are handled by those platforms, not Expensify. Apple refunds within 14 days of purchase automatically; beyond that, you must contact Apple Support. Google Play offers refunds within 48 hours; after that, request one from Google Support and cite your Canadian consumer rights if applicable. Both are often more flexible than Expensify itself.

Common mistakes people make when cancelling expensify

Cancelling a subscription sounds simple, but there are traps that catch people off guard. Stopee has seen customers make these mistakes and regret not knowing better.

Mistake 1: not exporting data before your access ends

The most common error is waiting until your subscription is nearly expired to realize you need your expense records. Once your access ends, retrieving data becomes much harder. Set a calendar reminder the day you cancel to export everything you need. Do not rely on memory or assumptions about what data you'll need later.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your account or data. Your Expensify login remains active and your past data stays on file. If you want to fully delete your account and all associated information, you must submit a separate data deletion request to Expensify's support team. This is a different process from cancellation.

Mistake 3: cancelling without checking your billing date

If you cancel on the 5th of the month but your subscription renews on the 15th, you may not have realised you'll still be charged one more time. Check your exact billing date before cancelling so you know when your final charge will occur and when your access truly ends. Stopee recommends cancelling just after you've been charged, so you're maximizing the time you have left to use the service.

Mistake 4: not screenshotting your cancellation confirmation

After you cancel, Expensify should send you a confirmation email. If it doesn't arrive within 24 hours, contact support. Take a screenshot of your cancellation confirmation from the web interface as backup proof. If a charge appears after cancellation, you'll have evidence that you cancelled on a specific date.

Mistake 5: assuming your mobile app subscription is separate

Your Expensify app subscription through Apple or Google is not connected to your web account subscription. You must cancel both if you have both. Many people cancel on the web, then continue paying through the app store without realizing it. Check both places.

Checklist for cancelling expensify successfully

Use this checklist to make sure you don't miss a step and end up paying longer than necessary.

• Determine where you subscribed: web, Apple App Store, or Google Play.
• Note your exact billing date and the end date of your paid period.
• Check whether you're within 14 days of purchase (legal refund window).
• Log in to your Expensify account and export all data, receipts, and reports to your computer.
• If you use Expensify integrations (QuickBooks, Xero, etc.), verify all data was synced before cancelling.
• Follow the cancellation steps for your subscription platform (web, Apple, or Google).
• Take a screenshot of the cancellation confirmation page.
• Check your email for a cancellation confirmation from Expensify or the app store within 24 hours.
• If you don't receive a confirmation, contact Expensify support to verify cancellation.
• If you're within 14 days, contact Expensify immediately to request your refund citing the Consumer Protection Act.
• Wait for your refund to appear (typically 5-30 days depending on your bank).
• Mark your calendar with the date your access will end, and stop relying on Expensify after that date.
• If you have an Android or iOS app subscription, cancel it through Google Play or Apple Settings separately.

Escalation: what to do if expensify refuses to cancel or refund

Most cancellations and refunds go smoothly, but occasionally Expensify support becomes unresponsive or refuses to honour your legal rights. Stopee is here to empower you with escalation steps.

Step 1: request cancellation in writing

If Expensify's online cancellation option doesn't work or support isn't responding, send a formal written cancellation request. Use certified mail or email with read receipt so you have proof of delivery. Address your letter or email to Expensify's support email (usually support@expensify.com or through their help portal). State your account email, subscription type, and explicit request to cancel effective immediately. Keep a copy for your records.

Step 2: escalate to your provincial consumer authority

If Expensify refuses to honour your 14-day cooling-off right or doesn't respond within 10 business days, escalate to your provincial consumer regulator. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Consumers Advocate. In other provinces, search "[your province] consumer protection office." File a complaint citing the relevant Consumer Protection Act and your cancellation request date. Provide all correspondence with Expensify as evidence.

Step 3: dispute the charge with your credit card company

If you're charged after your cancellation date, contact your credit card issuer and request a chargeback. Explain that you cancelled the subscription and provide your cancellation confirmation as evidence. Your bank will typically refund the disputed amount while they investigate. This is a powerful lever if Expensify continues to bill you after cancellation.

Pro tip: Stopee recommends escalating in writing rather than relying on chat support. Written requests create a paper trail that strengthens your case with regulators or your bank.

Expensify alternatives to consider before you cancel

Before you finalize cancellation, consider whether a different expense management tool might solve your problem instead.

Key takeaways: your next steps

Cancelling Expensify doesn't have to be a headache if you know the rules and follow a clear process. You have consumer rights in Canada that protect you, even when a company's terms claim otherwise. Stopee has helped thousands of consumers cancel subscriptions they no longer need, and we're here to support you too.

Start by identifying where you subscribed (web, Apple, or Google Play), note your billing date, and export your data before taking any action. If you're within 14 days of purchase, you have a legal right to a full refund; invoke that right immediately if needed. For cancellations outside the cooling-off window, prepare for the reality that Expensify likely won't refund you, but your access will continue until your paid period ends.

If Expensify refuses to cancel your subscription or honour your legal rights, escalate to your provincial consumer authority. Your credit card company and these regulators are allies who will back you up if necessary. Stopee empowers you to take control of your subscriptions and only pay for services you actually use.

Ready to cancel? Start with the step-by-step guide above that matches your subscription platform (web, iOS, or Android). Export your data today, submit your cancellation tomorrow, and confirm your refund within two weeks. If you need support navigating this process, Stopee at stopee.com has helped thousands of consumers like you take back control of their digital spending.