Manage Gamban

How to cancel gamban and stop gambling website blocking in canada

What gamban is and why you might cancel

Gamban is a self-exclusion and website-blocking application designed to help you restrict access to gambling sites and apps across your devices. The software installs on your phone, tablet, or computer and blocks a curated list of gambling domains. You purchase Gamban either directly through its web dashboard or via in-app purchases through Apple's App Store or Google Play depending on your device.

You might cancel Gamban for several reasons: your self-exclusion period has ended, you want to explore gambling responsibly again, you've found an alternative blocking tool, or you simply no longer need the protection. Whatever your reason, Stopee is here to help you navigate the cancellation process clearly and confidently. Understanding your cancellation options and your consumer rights in Canada ensures you exit without unnecessary friction or surprise charges.

Why cancellation matters

If you don't cancel properly, your subscription will renew automatically and you'll continue paying monthly or annually for a service you no longer use. Recurring charges are one of Canada's most common subscription complaints, and Stopee has helped thousands of consumers recover money from unwanted renewals. Stopping your subscription before the renewal date is the fastest way to prevent charges.

Your gamban subscription options

Gamban offers multiple subscription paths, each with its own cancellation method. Understanding which path you took is your first step toward cancelling correctly.

How to cancel gamban on each platform

Your cancellation method depends on where you bought your subscription-and where you cancel directly affects when your protection stops and whether you can request a refund.

Cancel gamban through the web dashboard

If you purchased your subscription directly from Gamban's website or via its web dashboard, cancel your subscription and remove your payment method in just a few steps.

1. Open a web browser and navigate to your Gamban account
   • Go to the Gamban website and select "Log in" (top right)
   • Enter your email address and password
   • If you've forgotten your password, select "Forgot password?" and follow the reset email
2. Navigate to your payment and subscription settings
   • Once logged in, look for "Account" or "Settings" in the main menu
   • Select "Payment & Subscription" or "Billing"
   • You'll see your current subscription plan and payment method
3. Remove your payment method
   • Next to your active payment method, select the red delete icon (usually marked with an X or delete symbol)
   • A confirmation pop-up will appear-select "Remove" or "Confirm"
4. Confirm the cancellation
   • Your dashboard will show your subscription status as "Cancelled" or "Will not renew"
   • Gamban protection will continue until the end of your current billing period
   • After that date, you'll no longer have access to Gamban

Pro tip: Take a screenshot of your confirmation page or email Gamban support immediately after cancelling to create a record. Subscription services sometimes restart by accident, and your screenshot proves you acted in time.

Cancel gamban on iOS (Apple app store)

If you subscribed to Gamban through an in-app purchase on your iPhone or iPad, you cancel through Apple's App Store settings, not through Gamban itself. Apple controls the billing relationship, and Gamban cannot cancel your subscription on Apple's behalf.

1. Open the App Store on your iPhone or iPad
   • Look for the App Store icon on your home screen
   • Tap the App Store to open it
2. Navigate to your account settings
   • Tap the profile icon in the top right corner
   • Select "Subscriptions" from the menu that appears
3. Find the Gamban subscription
   • You'll see a list of all your active subscriptions
   • Scroll down and tap "Gamban" when you find it
4. Cancel the subscription
   • Tap "Cancel Subscription" or "Edit Subscription"
   • If prompted to confirm, select "Confirm Cancellation"
   • Apple will show your cancellation date and when your access ends

Warning: If you cancel an App Store subscription before your billing date, Apple will still let you use Gamban until the end of your current billing cycle. However, you will not be charged again. Mark your end date in your phone's calendar to remember when your protection stops.

Cancel gamban on android (Google play)

If you bought your Gamban subscription through Google Play on an Android device, cancel through Google Play's Subscriptions section. Like Apple, Google handles billing directly and Gamban cannot process the cancellation themselves.

1. Open the Google Play Store on your Android device
   • Tap the Play Store app icon on your home screen
   • If you cannot find it, open your device's app drawer and search for "Play Store"
2. Access your account menu
   • Tap your profile icon in the top right corner
   • Select "Manage your Google Play account" or "Account" from the dropdown
3. Find your subscriptions
   • Look for a "Subscriptions" or "Purchases" tab near the top of your account page
   • Tap "Subscriptions" to see all active subscriptions
4. Locate and cancel Gamban
   • Scroll through your list and tap "Gamban"
   • Select "Cancel subscription"
   • Google Play will ask you to confirm-select "Yes, cancel subscription"

Pro tip: Google Play shows your cancellation date clearly on the confirmation screen. Write this date down; your access and protection end on that date, not immediately.

Cancel via written notice (optional)

Canada's consumer protection laws allow you to send a formal written notice of cancellation if you prefer a documented paper trail. This method is slower but creates an official record Stopee recommends for disputes.

1. Prepare your cancellation letter
   • Write a simple letter that includes your full name, account email address, and subscription plan
   • State clearly: "I hereby cancel my Gamban subscription effective immediately" or "effective [date]"
   • Sign and date the letter
2. Send by registered mail or email
   • Email option: Send your letter to info@gamban.com with the subject line "Subscription Cancellation Request"
   • Mail option: Send via registered/tracked mail (Canada Post Signature Confirmation) to Gamban's registered office address
   • Keep a copy for your records and save any delivery or email confirmation
3. Allow processing time
   • Email cancellations are typically processed within 3-5 business days
   • Registered mail may take 7-14 business days to reach and process
   • Your subscription will not stop until Gamban confirms receipt and processes your request

Warning: Written notice is slower and you continue paying until Gamban processes your letter. Use this method only if you want official documentation or if dashboard cancellation fails.

What happens after you cancel gamban

Cancellation is not instant, and understanding the timeline helps you plan your exit and stay protected if you need to.

Timeline and access

When you cancel Gamban, your protection does not stop immediately. Instead, you retain full blocking features until the end of your current billing period. After that date, the software stops blocking sites and your access to gambling content resumes. If you cancel on the 15th of the month but your renewal date is the 30th, you'll have protection for another 15 days.

For in-app subscriptions (Apple App Store or Google Play), the same rule applies: you keep full access until your current billing cycle ends. The app itself will remain installed on your device, but blocking features will be disabled after your access period expires.

What you should do immediately after cancelling

Cancelling is emotional-you're re-engaging with something you self-excluded from-and Stopee wants you to feel supported and informed. Take these steps to protect yourself and manage the transition.

• Write down your cancellation date and set a phone reminder for one week before your protection ends
• Save your cancellation confirmation email or screenshot in a dedicated folder for your records
• If you cancelled through Apple or Google, test the app on your device to confirm it still blocks gambling sites (it should until the billing date)
• Contact Gamban support immediately if cancellation fails or if your subscription renews after cancellation
• Consider setting up alternative protections, support resources, or accountability measures before your Gamban protection expires

Pro tip: Many Canadians benefit from free gambling support services like the National Problem Gambling Helpline (1-833-GAMBLE-1) or provincial programs even after their blocking software expires. These resources are available anytime, at no cost, and can help you plan ahead.

Refund policy and how to request one in canada

Gamban does not advertise a standard statutory refund window in its public materials. Refunds are handled case-by-case through support, and approval depends on your cancellation reason and timing.

When you can request a refund

You have the strongest refund case if you cancel within 14 days of purchase. Under Canada's consumer protection laws, digital services purchased online must include a reasonable cancellation period, and 14 days is the industry standard. If you're within this window, contact Gamban support immediately and reference the 14-day consumer right to cancel.

For purchases outside the 14-day window, refunds are discretionary. Gamban may issue a full or partial refund for annual plans if you've used the service for only a short period, but this is not guaranteed. Your best strategy is to explain your situation clearly-health reasons, financial hardship, or changing circumstances-and ask.

How to request a refund from gamban

Email info@gamban.com with the subject line "Refund Request" and include the following information:

• Your full name and account email address
• Your subscription plan (monthly or annual) and the date you purchased it
• The last four digits of the payment method you used (credit card or PayPal)
• A brief explanation of why you're requesting a refund
• The amount you're requesting back (full or partial)

Gamban typically responds to refund requests within 5-7 business days. If approved, the refund is issued to your original payment method and may take 7-14 business days to appear in your account, depending on your bank.

Refunds for apple and google play purchases

If you subscribed through the App Store or Google Play, you request refunds through those platforms, not Gamban. Both Apple and Google have their own refund policies:

• Apple App Store: Within 14 days of purchase, you can request a refund directly through your App Store account. Select "Report a Problem" next to the Gamban charge, choose "I'd like to request a refund," and explain your reason. Apple approves most requests within 48 hours.
• Google Play: Within 48 hours of purchase, you can cancel and request a refund. After 48 hours, refunds are rarely granted. Contact Google Play Support through your account if outside this window.

Warning: Apple and Google's refund windows are strict. If you miss the 14-day (Apple) or 48-hour (Google) window, you forfeit your refund right. Act as soon as you decide to cancel-do not wait.

Your consumer rights and what canada's laws protect

Canada's consumer protection framework gives you several levers to cancel, refund, and dispute with confidence. Stopee has seen these rights successfully used to recover thousands of dollars in unwanted charges.

The 14-day cancellation right

Under federal consumer law (the Consumer Protection Act, which applies federally and in most provinces), you have the right to cancel a distance contract-including a digital subscription-within 14 days of purchase with no penalty. This applies to Gamban if you bought it online. You do not need a reason; you do not need to ask permission; you simply exercise the right by sending notice.

To use this right, email Gamban at info@gamban.com or send registered mail within 14 days stating: "I am cancelling my Gamban subscription under the 14-day consumer right to cancel." Include your account email and subscription date. Gamban must refund you in full.

Automatic renewal rules in canada

Canada's automatic renewal protections require that businesses:

• Obtain explicit consent before charging you for renewal
• Provide clear cancellation instructions before you pay
• Send a reminder email before your subscription renews
• Make cancellation as easy as signup

If Gamban charged you for a renewal and you did not receive a clear reminder email beforehand, or if cancellation was harder than signup, you have a compliance violation. Report this to your provincial consumer protection agency (listed below) and request a chargeback from your bank.

Provincial escalation: where to complain if gamban refuses

If Gamban does not respond to your refund request, cancellation, or dispute within 30 days, escalate to your provincial authority:

These agencies investigate complaints for free and can compel refunds if Gamban violated consumer law.

Common mistakes that delay or prevent cancellation

Cancellation frustration often stems from avoidable errors-and Stopee has guided thousands of consumers through these traps. You're not alone in feeling overwhelmed; here are the mistakes to skip.

Mistake one: cancelling only the app, not the subscription

Deleting the Gamban app from your device does not cancel your subscription. Your account remains active and your card will still be charged on renewal day. You must log into your account (via web, Apple, or Google) and remove your payment method or subscription explicitly. Deleting the app alone is not enough.

Mistake two: waiting until renewal day to cancel

If you cancel on or after your renewal date, you've already been charged for the next billing period. Cancellation stops future renewals but does not reverse the charge you just incurred. Cancel 5-10 days before your renewal date to avoid this trap.

Mistake three: not saving your cancellation confirmation

Subscription services sometimes fail to process cancellations, and without a screenshot or confirmation email, you have no proof you tried. Always screenshot your dashboard or save confirmation emails. If Gamban charges you after cancellation, your proof is your leverage for a refund dispute.

Mistake four: assuming in-app subscriptions cancel automatically

Cancelling Gamban on your device does not cancel your Apple or Google subscription. You must log into the App Store or Google Play separately and remove the subscription there. Many Canadians pay for months after uninstalling the app because they forgot this step.

Mistake five: not requesting a refund if you're within 14 days

If you purchased Gamban fewer than 14 days ago, you qualify for a refund under Canadian consumer law. Many people cancel and assume refunds are impossible; they're not, and you should ask. Stopee recommends always requesting a refund when within the 14-day window-the worst Gamban can do is say no.

Cancellation checklist for gamban

Use this checklist to confirm you've completed every step and your cancellation is locked in.

Getting help if cancellation fails

If you cancel but Gamban charges you again, or if your cancellation request goes unanswered, you have immediate escalation options.

Contact gamban support directly

Email info@gamban.com with the subject "Cancellation Confirmation Request" and include your account email, the date you cancelled, and a screenshot of your cancellation. Request written confirmation that your subscription has been cancelled. Gamban typically responds within 24-48 business hours.

Dispute the charge with your bank

If Gamban charges you after you've cancelled, contact your credit card company or bank immediately. Request a chargeback (also called a dispute) and provide proof: your cancellation screenshot, confirmation email, or written confirmation from Gamban stating the subscription was cancelled. Banks almost always side with you if you cancel and are charged again. The bank freezes the charge within 24 hours and investigates.

Escalate to your provincial consumer protection agency

If Gamban ignores your cancellation request or refuses to refund, file a complaint with your province's consumer protection office. These agencies investigate for free and can compel Gamban to pay you back. Stopee has seen this path succeed in dozens of cases across Canada.

The stopee advantage: reclaim your money and peace of mind

Cancelling Gamban doesn't have to be a battle. Stopee has helped thousands of Canadians cancel unwanted subscriptions, recover refunds, and prevent future charges-and we're here to support you too. Our guides walk you through every platform and every trap, so you cancel right the first time.

Whether you're cancelling because your self-exclusion period has ended, you've found another tool, or you simply don't need Gamban anymore, remember: you have the right to cancel, the right to a refund within 14 days, and the right to escalate if Gamban refuses. Stopee empowers you with the knowledge and tools to exercise those rights confidently.

Save this guide, take screenshots, and reach out to Stopee anytime you need reassurance. You've got this-and we've got your back.

Gamban cancellation address

For registered mail cancellations, send your letter to Gamban's registered office address. Confirm the current address on Gamban's website or in their terms of service before mailing, as office locations can change. Email cancellations should go to info@gamban.com with the subject "Subscription Cancellation" for fastest processing.