Manage Gotomypc

How to cancel GoToMyPC and reclaim your remote access freedom

What GoToMyPC is and why you might want to leave

GoToMyPC is a remote-access service that lets you connect to and control your computers or Macs from any device with an internet connection. It's designed for remote work, file sharing, printing, and multi-monitor setups - whether you're managing a home office or running a small business.

The service operates on a subscription model billed monthly or annually, and you can purchase directly through GoTo (LogMeIn) or via third-party platforms like the Apple App Store, Google Play, or PayPal. Understanding your billing method matters when you decide to cancel, so keep track of where your subscription originates.

Why canadians cancel GoToMyPC

You might be canceling because you've switched to a different remote-access solution, your remote work arrangement has changed, or you simply want to reduce your software subscriptions. Stopee has helped thousands of Canadian consumers navigate cancellation processes, and remote-access services are among the most commonly canceled subscriptions due to shifting workplace needs.

Whatever your reason, understanding your cancellation rights under Canadian consumer protection law ensures you don't lose money on unused service time.

Your consumer rights under canadian law

Canadian consumer protection operates at both federal and provincial levels, and these laws protect you when canceling digital services.

Consumer protection act provisions

Under the Competition Act (federal) and provincial consumer protection laws like Ontario's Consumer Protection Act, you have the right to clear billing information and transparent cancellation terms. If GoToMyPC fails to provide adequate notice of auto-renewal or makes cancellation deliberately difficult, you may have grounds for a dispute or chargeback through your payment provider.

Most Canadian provinces require companies to provide a simple, online cancellation method if they accept online payments. If you purchased your subscription online, you should be able to cancel online - no phone calls required. Stopee's research confirms that companies forcing you to call customer service or send registered mail for online purchases are often violating provincial standards.

Refund rights and exceptions

GoToMyPC's standard policy does not offer pro-rata refunds for mid-term cancellations. However, Canadian consumer law creates important exceptions. If the company failed to obtain your express informed consent to auto-renewal, or if they didn't provide clear cancellation instructions at the point of purchase, you may dispute the charge with your bank or credit card company.

If you purchased through Apple, Google, or PayPal, those platforms manage refund eligibility - not GoToMyPC directly. You'll submit refund requests to Apple, Google, or PayPal according to their respective policies, which often allow refunds within 14 to 30 days of purchase.

How to cancel GoToMyPC by platform

Your cancellation process depends entirely on where you purchased your subscription.

Cancel via the GoToMyPC website (direct billing)

If you subscribe directly through GoTo or LogMeIn, this is your fastest cancellation route - you can complete it in under 5 minutes.

1. Go to gotomypc.com or logmeininc.com and sign into your account with your email and password.
2. Navigate to Account Settings or Billing Info in the main menu (this may appear under your profile icon).
3. Select Subscription or Manage Subscription.
4. Click Cancel Subscription and review the on-screen prompt.
5. Confirm the cancellation date (typically the end of your current billing period).
   • Pro tip: The system will show your access end date - mark this on your calendar so you're not caught without remote access unexpectedly.
6. Receive a cancellation confirmation email within 24 hours.

Warning: Do not delete your account immediately after canceling. Canceling your subscription and deleting your account are two separate actions. Deleting your account can trigger unexpected charges or data loss. Wait until the billing period ends before considering account deletion.

Cancel if you subscribed through apple app store (iOS)

If you signed up for GoToMyPC through your iPhone or iPad and Apple bills your subscription, you must cancel through Apple's subscription settings - GoToMyPC cannot process this cancellation for you.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap GoToMyPC in the list.
4. Tap Cancel Subscription and confirm your choice.
5. Check your email for an Apple cancellation confirmation - this may take up to 1 hour to process.
   • Pro tip: Save this confirmation email. If you're charged after cancellation, you'll have proof of the cancellation date for your chargeback or dispute with your bank.

Apple allows cancellations to take effect immediately or at the end of the current billing cycle - you'll see both options on screen. If you cancel mid-billing period, you'll retain access until that period ends.

Cancel if you subscribed through google play (Android)

Google Play subscriptions require cancellation through Google's system, not through GoToMyPC directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select Subscriptions.
4. Tap GoToMyPC.
5. Select Cancel Subscription and confirm.
   • Pro tip: Google will ask whether you want to cancel immediately or at the end of your billing period. Choose the option that matches your needs - you lose access on whichever date you select.
6. Wait for Google's confirmation email (typically 5-15 minutes).

Warning: Some Android users have reported subscriptions remaining active in Google Play even after cancellation attempts. If you're charged again, contact Google Play Support directly - they handle billing disputes, not GoToMyPC.

Cancel if you subscribed through PayPal

PayPal-billed subscriptions require cancellation in your PayPal account.

1. Log into your PayPal account at paypal.com.
2. Click Settings (gear icon, top right).
3. Select Payments from the menu.
4. Choose Manage automatic payments.
5. Find GoToMyPC or LogMeIn, Inc. in the list.
6. Click the subscription and select Cancel.
   • Pro tip: PayPal shows you the next billing date. Note this - your cancellation takes effect after that date, not immediately.
7. Confirm cancellation and save your PayPal record.

PayPal will send you a cancellation confirmation. If you don't receive one within 24 hours, log back into your account to verify the subscription has been removed from your automatic payments list.

Contact GoToMyPC customer support as a last resort

If you cannot cancel through the above methods - for example, your account is locked or you've lost access credentials - you can contact GoToMyPC directly.

1. Visit the GoToMyPC support portal at support.gotomypc.com.
2. Click Contact Support and select your region (Canada).
3. Choose your preferred contact method: live chat, email, or phone.
   • Pro tip: Live chat is fastest, typically 5-10 minutes. Email is slower but creates a written record of your cancellation request.
4. Explain that you wish to cancel your subscription and provide your account email.
5. Request written confirmation of the cancellation date and your access end date.
   • Pro tip: Save this confirmation. If there are billing disputes later, you'll have evidence that you initiated cancellation on a specific date.

Warning: Do not accept vague promises like "we'll process it shortly." Always ask for a specific cancellation date in writing via email. Phone or chat conversations without documentation can lead to continued billing if there's a system error.

GoToMyPC pricing and plan comparison

Understanding what you're paying for helps you decide whether cancellation is the right move or if a pause might work better.

Pricing fluctuates based on promotions, billing currency, and regional rates. Always check GoToMyPC's website for current Canadian pricing before committing to any plan.

Should you cancel, pause, or switch plans

Cancellation isn't always the best move - sometimes pausing or downgrading saves you money without losing your account and settings.

When to pause instead of cancel

If you're reducing remote work temporarily - such as during a project wind-down or seasonal adjustment - pausing your subscription may serve you better than canceling.

GoToMyPC allows you to pause Personal and Pro plans for 30, 60, or 90 days through the Billing Info > Cancel Subscription screen on the website. When you pause, your subscription doesn't auto-renew during the pause window, your account settings remain intact, and you can reactivate without losing configuration data.

Pro tip: Pausing costs nothing and preserves your account. If you think you'll need remote access again within 6 months, pausing beats canceling.

When cancellation is the right choice

Cancel if you're switching to a competing remote-access service (such as Chrome Remote Desktop, Microsoft Remote Desktop, or TeamViewer), if your remote work has ended permanently, or if budget constraints force you to cut software subscriptions. Stopee advises cancellation when the pause feature doesn't align with your timeline - for instance, if you need to pause for 120 days but the service only allows 90 days.

What happens after you cancel GoToMyPC

Cancellation doesn't happen instantly - understanding the timeline prevents surprises.

Access and billing after cancellation

Once you cancel, your remote-access functionality continues until the end of your current billing period. If you're billed monthly, you can use GoToMyPC for the remainder of that month. If you're billed annually, you'll retain access for the remainder of that year - even after cancellation.

After your billing period expires, your subscription will not renew, and you'll lose remote-access capability. The service will not send you a "your access is ending" reminder, so mark your calendar with the end date from your cancellation confirmation.

Account data and local configuration

Your account settings, saved connections, and device configurations will remain on GoToMyPC's servers for a grace period (typically 90-180 days after cancellation). After this period, the account and its associated data may be deleted permanently.

Pro tip: Before your access ends, export or document any important settings, bookmarks, or device lists you rely on. If you plan to return to GoToMyPC later, this backup will speed up your reactivation. Take screenshots of your connected device list and any custom settings you've configured.

Software uninstall

You don't need to uninstall the GoToMyPC client software from your devices immediately after cancellation. However, Stopee recommends uninstalling before your access period fully expires - this prevents confusion and frees up system resources. If you reinstall later and reactivate, the software will re-authenticate automatically.

Refunds and disputes explained

GoToMyPC's no-refund policy is strict, but Canadian consumer law and payment-platform rules create exceptions.

GoToMyPC's standard refund policy

GoToMyPC does not offer pro-rata refunds for early cancellation. If you cancel on day 15 of a 30-day monthly billing cycle, you will not receive a refund for the remaining 15 days. This applies to all direct GoToMyPC subscriptions.

Refund exceptions through payment platforms

If your subscription is billed through Apple, Google, or PayPal, those platforms have their own refund windows - typically 14 to 30 days from the purchase date. You submit refund requests directly to Apple, Google, or PayPal, not to GoToMyPC.

• Apple: 14-day refund window from purchase date (iTunes refund policy).
• Google Play: 15-day refund window for most subscriptions.
• PayPal: Governed by PayPal's dispute process; you typically have 180 days to open a dispute.

Stopee advises requesting a refund immediately after purchase if you're unsure about the service - this keeps you within the 14-30 day window.

Dispute and chargeback options

If GoToMyPC charged you without proper consent or continued billing after cancellation, you have the right to dispute the charge with your bank or credit card company. Gather evidence including your cancellation confirmation email, screenshots of your account, and any correspondence with customer support.

Pro tip: File a chargeback or dispute within 60-120 days of the unauthorized charge (exact timeline depends on your bank). After this window closes, most banks cannot reverse the transaction. Keep all cancellation confirmations for at least 6 months.

Common cancellation mistakes to avoid

Cancellation seems straightforward, but small errors lead to continued billing or lost access when you need it most.

Mistake 1: confusing cancellation with account deletion

Your subscription and your account are separate. Canceling your subscription stops billing but keeps your account active. Deleting your account is irreversible and may trigger data loss or unexpected charges. Cancel first, wait until your access period ends, then consider deletion if you're certain you won't return.

Mistake 2: not verifying cancellation through a second method

If you cancel via web, check your email for a confirmation within 24 hours. If you cancel via an app (Apple or Google), log into your billing account separately to verify the subscription no longer appears. Relying on a single cancellation confirmation can miss system errors.

Mistake 3: ignoring your billing period end date

Cancellation takes effect at the end of your current billing cycle, not immediately. If you're billed on the 15th of each month and you cancel on the 8th, you'll be charged on the 15th again - that's normal. Your cancellation applies to the next month. Mark your calendar or set a phone reminder for the actual end date.

Mistake 4: not following up if billed after cancellation

If you're charged after your billing period should have ended, contact your payment provider immediately - don't wait. Stopee has documented cases where system glitches caused charges to continue weeks after cancellation. Early action prevents months of phantom charges.

Cancellation checklist for GoToMyPC

Use this step-by-step checklist to ensure a clean cancellation.

1. Confirm where your subscription is billed (GoToMyPC website, Apple, Google Play, or PayPal).
2. Log into your account and locate your current billing period end date.
3. Export or screenshot any account settings, device lists, or custom configurations you want to preserve.
4. Complete cancellation through the appropriate platform (website, Apple Settings, Google Play, or PayPal).
5. Wait 5-30 minutes and check your email for a cancellation confirmation.
6. Log back into your account (or the platform) and verify the subscription no longer appears in active subscriptions.
7. Mark your calendar with the date your access will end (end of current billing period).
8. If you're billed after that date, contact your payment provider within 5 days of the unauthorized charge.
9. Uninstall GoToMyPC client software from your devices if you wish (optional).
10. Save all cancellation confirmations and correspondence for 12 months in case of disputes.

Key takeaways and next steps

Canceling GoToMyPC is straightforward if you follow the correct process for your billing platform. Your cancellation takes effect at the end of your current billing period, not immediately - plan accordingly. Canadian consumer protection law protects you against unfair billing practices, and Stopee recommends keeping all cancellation documentation for at least 6 months in case disputes arise.

If GoToMyPC continues charging after your access period ends, or if you were charged without clear consent, file a chargeback with your bank and contact your provincial consumer protection office. Most provinces have dedicated teams to handle subscription disputes.

Stopee has helped thousands of Canadian consumers navigate service cancellations and understand their rights when companies make the process difficult. Whether you're switching to a different remote-access solution or simply reducing your software subscriptions, you now have the knowledge and tools to cancel GoToMyPC cleanly and protect yourself from unexpected charges. Visit Stopee.com for additional resources on service cancellation and consumer rights across Canada.