Manage Hiddenlistings

How to cancel hiddenlistings and stop recurring charges

Understanding hiddenlistings and why you might want to cancel

Hiddenlistings is a subscription service that gives you access to off-market and private real estate listings through its web platform and mobile apps. The service operates on a recurring billing model, starting with a 7-day trial period before charging you a regular subscription fee. If you've signed up and now realize the service isn't right for you, or if you're concerned about unexpected charges, Stopee is here to walk you through cancellation step by step.

Many Canadian subscribers find themselves charged after the trial period ends without a clear understanding of how to stop the automatic renewals. The good news: cancellation is possible, but you need to know the right process and contact methods. At Stopee, we've helped thousands of consumers navigate subscription cancellations like this one, and we want to make sure you're protected every step of the way.

What you're paying for with hiddenlistings

Your Hiddenlistings subscription gives you access to exclusive property listings that aren't publicly available on major real estate websites. This can be valuable for serious investors or homebuyers looking for off-market opportunities. However, if you're not actively using the platform or have found listings elsewhere, continuing to pay the monthly or quarterly fee doesn't make financial sense.

Common reasons to cancel your subscription

You might want to cancel because you've found a property, you don't use the hidden listings feature regularly, or you prefer other real estate platforms. Some subscribers cancel after realizing the listings available in their area are limited. Whatever your reason, you have the right to stop the charges, and Stopee can help you understand your options and protect your account information during the process.

Hiddenlistings pricing and subscription plans

Here's what you're currently paying and what to expect on each plan.

If you're on the monthly plan, you're being charged $49.60 every month after your trial ends. The 3-month plan charges $99.00 upfront for a fixed period. Neither plan includes an automatic refund for the period you've already paid, so stopping future charges is your primary cancellation goal.

Your consumer rights in canada and the cooling-off rule

Canada's consumer protection laws give you rights when it comes to subscription services, though the specifics depend on your province.

What canadian law says about subscription cancellations

While Hiddenlistings does not publicly advertise a statutory cooling-off period, many Canadian provinces have implied consumer protection requirements for digital subscriptions. Most provinces recognize that you have the right to cancel a subscription, and you should not be trapped in a renewal cycle without a clear and straightforward cancellation process.

If you subscribed within the last 14 days and have not received the full value of the service (especially if you cancelled during the trial), you may have grounds to request a refund under provincial consumer protection legislation. Stopee recommends that you keep all communication records with Hiddenlistings in case you need to escalate your complaint to your provincial consumer protection authority.

How to use consumer protection as a cancellation lever

If Hiddenlistings refuses to cancel your subscription or process a refund you believe you're entitled to, you can escalate to your province's consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Consumer Protection BC office. Each province has a similar body. Document everything: your subscription date, charges, cancellation requests, and responses from support. This documentation becomes your evidence if you need to file a formal complaint.

How to cancel hiddenlistings

You have several contact methods to cancel, ranging from a phone call to registered mail for legal proof of cancellation.

Cancellation methods and contact information

Hiddenlistings requires you to contact them directly to cancel your subscription. App settings and account dashboards do not include a self-service cancellation button, so you must reach out through one of the verified channels below.

1. Phone call to customer service
   • Call 1-800-375-5520 during business hours
   • Have your full name, account email, and the last four digits of your payment card ready
   • Ask for written confirmation of cancellation and request they email it to you
   • Take notes on the date, time, and name of the representative you speak with
2. Email your cancellation request
   • Send an email to support@hiddenlistings.com with the subject line "Cancellation Request"
   • Include your full name, account email, subscription plan, payment method (last four digits), and the date you originally subscribed
   • Write a clear statement: "I request immediate cancellation of my Hiddenlistings subscription effective immediately"
   • Ask for a written confirmation email in response
   • Save the email confirmation as proof
3. Use the contact form on the Hiddenlistings website
   • Visit the Hiddenlistings website and locate the "Contact Us" page
   • Fill out the contact form with your full name, email, and account details
   • In the message field, state your cancellation request clearly and ask for confirmation
   • Submit and keep a screenshot of the confirmation page
4. Send a registered mail letter for legal proof
   • Prepare a cancellation letter that includes your full name, account email, subscription plan, payment card last four digits, and subscription start date
   • Write: "I request cancellation of my Hiddenlistings subscription effective immediately"
   • Send the letter by registered mail (Canada Post with signature confirmation) to the Hiddenlistings customer service address (see address section below)
   • Request return receipt confirmation from Canada Post
   • Keep the registered mail tracking number and return receipt as proof of delivery
   • Pro tip: This method creates legally verifiable proof that you sent the cancellation request, which is valuable if you need to dispute a charge later

Important details to include in every cancellation message

No matter which contact method you choose, always include these details so Hiddenlistings can locate your account and process your request:

• Your full name as it appears on the account
• The email address associated with your Hiddenlistings account
• Your subscription plan (monthly or 3-month)
• Last four digits of the payment card on file
• The date you originally subscribed or started the trial
• A clear statement requesting immediate cancellation
• A request for written confirmation of cancellation

Warning: Do not assume your subscription has been cancelled until you receive written confirmation from Hiddenlistings. Many subscribers stop using the service but forget to formally cancel, leading to unexpected charges months later.

Special cancellation scenarios for app-based subscriptions

If you subscribed through an iOS or Android app, the cancellation process has additional considerations.

Cancelling an iOS app subscription

If you subscribed to Hiddenlistings through the iOS app, you might think you can cancel through your Apple ID settings. However, Hiddenlistings' billing system operates independently, so cancelling the subscription in Apple's settings will not stop charges from Hiddenlistings itself. You must contact Hiddenlistings directly using the methods above. Call, email, or send a registered letter to ensure the cancellation goes through their system, not just Apple's.

Cancelling an android or google play subscription

Android and Google Play subscriptions follow similar logic. While you can manage app permissions through Google Play, Hiddenlistings does not rely on Google Play billing for all subscribers. Contact Hiddenlistings directly to cancel your subscription and avoid being charged in future billing cycles.

What happens after you cancel

Cancellation is never fully certain until you see proof in your bank or credit card statement, so understand what to expect next.

Timeline and access after cancellation

Once your cancellation is processed by Hiddenlistings, your subscription will stop auto-renewing. However, you may retain access to the platform until the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you typically keep access until the end of that month, then lose access when the next billing cycle would have started.

Monitor your bank or credit card statement closely over the next two billing cycles. If Hiddenlistings charges you again after your cancellation date, contact your bank immediately to dispute the charge. Stopee recommends keeping your cancellation confirmation emails for at least six months as evidence that you cancelled in good faith.

Account data and your information after cancellation

Hiddenlistings will retain some of your account data according to their privacy and data retention policies. If you want specific personal information deleted, request this explicitly when you cancel. Ask support: "Please confirm that my personal data will be deleted in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act)." Get confirmation in writing.

Will you get a refund?

Hiddenlistings' stated policy is that subscription fees are non-refundable, but this doesn't mean you have no options.

Refund policy and what it actually means

The company's public position is that once you've paid for a subscription period, that payment cannot be refunded. This is standard for most subscription services in Canada, but it doesn't eliminate all your rights. If you cancel during the 7-day trial period before any charges occur, you avoid the charge entirely, which is your strongest refund position.

If you've already been charged for a full month or quarter and you cancel immediately, Hiddenlistings will not automatically refund the unused portion. However, you can still dispute the charge if you believe it was unauthorized or if you have grounds under consumer protection law.

When you might qualify for a refund

You have a stronger case for a refund if:

• You cancelled within the 7-day trial period before being charged (the charge should never process)
• You were charged twice in one billing cycle (billing error)
• You did not authorize the subscription and it was fraudulent
• The service was not provided as advertised (missing features or broken platform)
• You live in a province with explicit cooling-off period legislation and you're within that window

For any of these scenarios, contact Hiddenlistings support with evidence and ask for a refund. If they refuse, escalate to your credit card issuer or bank's dispute department. Stopee has seen many consumers successfully dispute unauthorized or erroneous charges by providing clear documentation of their cancellation request.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you vulnerable to continued charges and stress.

Mistakes that keep you paying longer than necessary

• Assuming the app cancellation worked: Deleting the Hiddenlistings app from your phone does not cancel your subscription. You must contact the company directly.
• Forgetting to keep proof: Screenshots and email confirmations are your evidence that you cancelled. Without them, you have no way to prove your cancellation request if a dispute arises.
• Not following up after 7 days: If you don't see a cancellation confirmation email within a week, call or email again. Silent cancellation requests sometimes get lost.
• Cancelling too close to the renewal date: If your renewal is in two days and you cancel today, the system might still process tomorrow's charge before the cancellation takes effect. Cancel as early in your billing cycle as possible.
• Ignoring unexpected charges: If you see a charge after cancellation, dispute it immediately rather than waiting. The sooner you act, the faster your bank can investigate.
• Not keeping the registered mail receipt: If you send a cancellation letter by registered mail and lose the Canada Post tracking number, you lose your proof. File it away safely for at least one year.

These mistakes cost Canadian consumers thousands of dollars annually in duplicate and phantom charges. At Stopee, we want you to avoid every one of them by staying organized and documenting everything.

Your cancellation checklist

Use this checklist to ensure you've completed every step of the cancellation process correctly.

Contact information for hiddenlistings cancellation

Here is the complete contact information you need to cancel your Hiddenlistings subscription.

Phone

1-800-375-5520 (North America toll-free) - Customer Service hours vary; call during business hours and have your account details ready.

Email

support@hiddenlistings.com - Send your cancellation request with the subject line "Cancellation Request" and include all required account details listed above.

Web contact form

Visit the Hiddenlistings website, navigate to "Contact Us," and fill out the contact form with your cancellation request.

Mailing address for registered mail cancellation

Send your cancellation letter by registered mail (Canada Post with signature confirmation) to:

Customer Service
Hidden Listings Corp
[Mailing Address - verify current address directly with support before sending, as company addresses may change]

Pro tip: Call 1-800-375-5520 to confirm the current mailing address before sending your registered letter. This ensures your cancellation request reaches the right department.

Final thoughts on protecting yourself

Cancelling a subscription like Hiddenlistings should be straightforward, but many companies make it harder than it needs to be. You have the right to stop paying for a service you no longer use. Document everything, follow the steps outlined above, and monitor your account closely after cancellation.

If Hiddenlistings resists your cancellation or continues charging you after you've cancelled, escalate to your provincial consumer protection authority. In Canada, consumer protection agencies exist specifically to advocate for you when companies refuse to honor cancellation requests. Stopee has helped thousands of consumers navigate subscription cancellations and dispute charges by providing clear guidance and documenting their steps. Follow this guide, stay organized, and you'll successfully cancel Hiddenlistings and take control of your subscription spending.