Manage Hint

How to cancel hint and protect your money in canada

What hint is and why you might want to cancel

Hint is a subscription-based astrology and palm-reading app that offers personalized insights through live chat features and in-app content. It charges monthly or offers a 7-day trial, and uses recurring billing to renew your plan automatically unless you cancel.

You might be cancelling because the service doesn't match your expectations, you've found an alternative, or the monthly cost no longer fits your budget. Whatever your reason, Stopee is here to walk you through cancellation step-by-step so you keep control of your account and money.

Hint pricing in canada

Hint offers several subscription tiers, each with different features and price points. Here's what you'll see when you sign up or review your account:

Prices vary slightly depending on promotions or how you subscribe (through the app store versus the Hint website). When you cancel, you'll lose access to whichever tier you're paying for once your current billing period ends.

When you should cancel hint

Cancel Hint if you no longer use the service regularly, the monthly charge is stretching your budget, or you've found another astrology app that suits you better. Don't wait until you've been charged multiple times "just in case" you use it again-most subscriptions rely on inertia to keep you paying.

If you cancel within 30 days of signing up and haven't already used your trial, you may qualify for a refund (see the refund section below). Even if you're outside the refund window, cancelling immediately stops future charges.

Your consumer rights when cancelling hint in canada

Canadian consumer protection law gives you specific rights when cancelling digital subscriptions, and Stopee encourages you to know them.

Canada's consumer protection act and digital subscriptions

Under the federal Consumer Protection Act and provincial consumer protection laws (particularly in Ontario, British Columbia, and Quebec), you have the right to cancel a subscription contract within a reasonable timeframe. Most provinces recognise a 30-day grace period for digital services, though some allow longer.

Importantly, companies must make cancellation as easy as the sign-up process. If Hint lets you subscribe with one click, they must let you cancel with one click too. This is not optional, and Stopee uses this principle to hold companies accountable.

If Hint refuses to cancel your account or continues charging after you've cancelled, you can escalate to your provincial consumer protection authority:

• Ontario: Service Ontario (serviceontario.ca)
• British Columbia: Consumer Protection BC
• Quebec: Office of the Protector of the Consumer
• Alberta: Fair Trading Act enforcement
• Other provinces: Your provincial Ministry of Consumer Affairs

Keep screenshots of your cancellation request and any confirmation emails. These become evidence if you need to file a complaint.

Your billing and refund rights

You have the right to a refund if Hint charges you after you cancel, if you're charged for a plan you didn't authorize, or if there's a documented billing error. Stopee recommends checking your bank or credit card statement monthly-unauthorized recurring charges are one of the most common issues consumers face.

How to cancel hint: step-by-step by platform

Hint lets you cancel through three main routes: the Hint portal, the app store where you subscribed, or email support. Here's how each method works.

Method 1: cancel through the hint web portal (recommended)

The web portal is the fastest and most reliable way to cancel. You'll see a confirmation immediately, and auto-renewal will stop right away.

1. Open your web browser and go to the Hint help centre at hint.app/help/cancel-my-subscription
   • Alternatively, log directly into your Hint account on the main website
2. Log in with the email address linked to your Hint account and your confirmation code (check your welcome or billing email for this)
   • Pro tip: If you've forgotten your password, use the "Forgot password?" link on the login screen
3. Navigate to your account settings or subscription management page
   • Look for tabs labelled "Billing," "Subscription," or "Account Management"
4. Find your active subscription and select "Cancel subscription" or "Turn off auto-renewal"
   • Read any cancellation confirmation text carefully-Hint may offer a discount to keep you, but ignore it if you've decided to leave
5. Follow the on-screen prompts to confirm your cancellation
   • Warning: Don't click "Reactivate" or "Continue subscription" by accident
6. You should see a confirmation message. Screenshot this immediately.
   • Scroll down and save or print the entire confirmation page as a PDF

What happens next: Your subscription remains active until the end of the billing period you've already paid for. Auto-renewal will stop, so you won't be charged again. You'll receive a confirmation email to the address on file within a few hours.

Method 2: cancel through apple app store or google play

If you subscribed to Hint through an app store rather than the Hint website, you must cancel through that store's subscription settings. Hint doesn't process these cancellations directly.

Cancel on apple app store (iPhone or iPad)

1. Open the App Store app on your Apple device
   • Don't open Hint itself; go directly to the App Store
2. Tap your profile icon (usually in the top right corner)
3. Select "Subscriptions" from the menu
4. Find "Hint" in the list of active subscriptions and tap it
5. Tap "Cancel subscription" or "Cancel subscription options"
   • Apple may offer you a discount; decline if you want to cancel
6. Confirm your cancellation by following the on-screen prompts
7. You'll see a confirmation. Take a screenshot immediately.

Cancel on google play (Android)

1. Open the Google Play app on your Android device
2. Tap your profile icon (usually top right)
3. Select "Payments and subscriptions"
4. Choose "Subscriptions" from the submenu
5. Tap "Hint" to open your subscription details
6. Tap "Cancel subscription"
   • Google Play will ask why you're cancelling; you can skip this or leave feedback
7. Confirm your cancellation when prompted
8. Screenshot the confirmation page.

Pro tip: App store cancellations usually take effect at the end of your current billing cycle, just like web portal cancellations. You keep access until that date.

Method 3: cancel by emailing hint support

If you can't access the web portal or app store settings, you can email support directly. This method is slower but creates a written record.

1. Send an email to support@hint.com with the subject line "Subscription Cancellation Request"
2. In the email body, include:
   • Your full name
   • The email address associated with your Hint account
   • Your subscription plan (e.g., "Standard Monthly")
   • Your request to cancel effective immediately or at the end of the current billing period
   • A sentence confirming you understand charges will stop after cancellation
3. Send the email and keep a copy in your drafts folder
4. Wait for a response from Hint support (typically within 2-3 business days)
   • Warning: If you don't hear back within 5 business days, follow up with a second email and mention that you've already requested cancellation once
5. When support replies with confirmation, save that email and any confirmation link they provide

Why this method is slower: Email cancellations go through a support queue, whereas the web portal processes instantly. Stopee recommends using the web portal or app store whenever possible to speed up the process.

What happens after you cancel hint

Cancelling can feel uncertain because access doesn't always stop right away. Here's exactly what to expect.

Your access after cancellation

You'll keep full access to Hint's features until your paid period ends. If you're on a monthly plan and you cancel on the 15th, you can still use the app until the last day of that month. On the 1st of the following month, you'll either lose access or be shown a login screen asking you to subscribe again.

No refund is issued for the unused portion of your current period. Hint's policy is that once you've paid for a month, that time is yours to use or not.

Your account data

Hint does not delete your account data immediately after cancellation. Your profile, chat history, and saved readings remain on Hint's servers. If you want to save anything before access ends-screenshots of readings, chats with advisors, or personal notes-do this before your cancellation date arrives.

Pro tip: Download or screenshot any content you want to keep. You have until the last day of your paid period to do this.

Confirmation email

You should receive a cancellation confirmation email from support@hint.com within a few hours of cancelling. This email is your proof. Save it in a dedicated folder and don't delete it for at least one year, in case there's a billing dispute.

Will you get a refund from hint

Refunds from Hint are limited and conditional. Stopee wants you to know exactly when you qualify and when you don't.

When hint will refund your money

Hint offers refunds only in these specific cases:

• Trial refunds: If you're a first-time user and request a refund within 30 days of signing up, and you haven't used the trial previously or breached the terms, you may get a full refund of your trial fee.
• Technical problems: If you report a verified technical issue (e.g., the app crashes, live chat doesn't work) within 30 days, Hint may refund your subscription.
• Service downtime: If Hint's service is down for more than 24 hours (excluding scheduled maintenance), you may be eligible for a refund or credit.
• Billing errors: If you're charged twice by mistake, charged for a plan you didn't authorize, or charged after cancellation, Hint will refund the erroneous charge.
• Legal requirement: If a consumer protection authority in your province rules that a refund is owed, Hint will issue one.

When hint will NOT refund your money

Hint explicitly does not refund:

• Unused time on a subscription you've cancelled (e.g., you paid for a month but used it for only one week)
• Plan downgrades (if you switch from Premium to Standard)
• Change of mind or dissatisfaction with readings
• Failure to cancel before auto-renewal (even if you thought you cancelled)
• Time lost during scheduled maintenance

How to request a refund

If you believe you qualify for a refund, contact Hint support at support@hint.com within 30 days of the charge. Include your account email, the date of the charge, and a clear explanation of why you think you deserve a refund (e.g., "I was charged twice on March 5," or "The app was unavailable for 48 hours on March 3-4").

Timeline: If approved, Hint will refund to your original payment method. This can take up to 10 business days to appear on your bank statement, depending on your financial institution.

Warning: Some users report that Hint's refund decisions are inconsistent. If your first refund request is denied and you believe the decision is wrong, reply to the denial email and ask them to reconsider, citing this guide or your provincial consumer protection law.

Common mistakes people make when cancelling hint

It's frustrating to cancel only to discover you made a simple mistake that lets charges continue. Stopee has seen these errors repeatedly, and you can avoid them all.

Mistake 1: cancelling on the app instead of the web portal

Some users try to cancel Hint by deleting the app from their phone. This does not cancel your subscription. Deleting the app just removes it from your device; Hint still has your payment information and will charge you next month.

How to avoid it: Use the web portal (hint.app/help/cancel-my-subscription) or the app store subscription settings. Don't rely on deleting the app.

Mistake 2: forgetting to confirm cancellation

The web portal asks you to confirm your cancellation choice. Some users click "Cancel subscription" but then miss the final confirmation popup or button. They think they've cancelled when the system is still asking them to confirm.

How to avoid it: Follow each prompt all the way to the end. You should see a message saying "Your subscription has been cancelled" or "Auto-renewal is now off." Screenshot this final screen.

Mistake 3: cancelling through one platform and forgetting about another

If you subscribed through both the Hint website and the Apple App Store on different devices, you have two separate subscriptions. Cancelling one does not cancel the other. You'll be charged twice unless you cancel both.

How to avoid it: Log into your account on the Hint website and check how many active subscriptions you have. If you're on multiple platforms, cancel each one separately.

Mistake 4: assuming you're cancelled because you didn't get an email

Hint's confirmation emails sometimes arrive late or end up in your spam folder. Just because you haven't received a confirmation doesn't mean your cancellation didn't go through.

How to avoid it: Don't rely solely on an email confirmation. Log back into your Hint account or app store subscription settings within 24 hours and verify that auto-renewal is now "Off" or that your subscription shows as "Cancelled." Take a screenshot of this.

Mistake 5: not saving proof of cancellation

If Hint charges you after you cancel-which happens to some users-you'll need proof that you cancelled. Without a screenshot or email, it's your word against theirs.

How to avoid it: The moment you see a cancellation confirmation, take a screenshot or save the page as a PDF. Save the confirmation email to a dedicated folder. Keep these files for at least one year.

Checklist for cancelling hint successfully

Use this checklist to make sure you've completed every step:

• I've logged into my Hint account (or app store account) and confirmed I have an active subscription
• I've used the web portal (hint.app/help/cancel-my-subscription), Apple App Store, or Google Play to cancel-not email alone
• I've followed each cancellation prompt all the way to the final confirmation message
• I've screenshot or saved the cancellation confirmation page as a PDF
• I've saved any confirmation email from support@hint.com to a dedicated folder
• I've verified that my subscription now shows as "Cancelled" or auto-renewal is "Off" by logging back in after 24 hours
• If I subscribed on multiple platforms, I've cancelled on each one
• I've checked my bank or credit card statement one week after cancellation to confirm no new charge appears
• I know my cancellation date and understand I'll have access until the end of the current billing period

What to do if hint won't cancel your subscription

Sometimes companies ignore cancellation requests, continue charging after you've cancelled, or claim they never received your request. Stopee helps consumers fight back in these situations.

Step 1: verify you actually cancelled

First, confirm that you completed the cancellation process correctly. Log into your Hint account or app store settings right now. Does your subscription still show as active? If it does, you may not have completed cancellation after all (see "Common Mistakes" above).

Step 2: try cancelling again through a different method

If the web portal didn't work, try the app store. If the app store didn't work, try email. Having multiple cancellation requests on record strengthens your case if you need to escalate.

Step 3: document everything

Gather all proof of your cancellation attempts:

• Screenshots of your account showing the subscription as cancelled or auto-renewal as off
• Copies of any cancellation confirmation emails from Hint
• Copies of your cancellation request emails (if you emailed support)
• Your bank or credit card statements showing charges after your cancellation date

Save all of this in one folder or document. You'll need it for the next steps.

Step 4: contact your bank or credit card company

If Hint charged you after you cancelled, your bank can help. Call the phone number on the back of your credit card and tell them you've cancelled a subscription but continue to be charged. Your bank can:

• Block future payments from Hint
• Issue a refund for unauthorized charges
• Reverse charges as a dispute

Pro tip: Provide your bank with your cancellation proof. Banks are more likely to refund you if you show evidence that you tried to cancel.

Step 5: escalate to your provincial consumer protection authority

If Hint continues charging after you've cancelled and your bank won't refund you, file a complaint with your province's consumer protection office. Stopee recommends including your documented proof of cancellation and all charges after your cancellation date.

Contact information for your province:

• Ontario: Service Ontario (1-800-267-8847 or serviceontario.ca)
• British Columbia: Consumer Protection BC (1-888-564-9963 or consumerprotectionbc.ca)
• Quebec: Office of the Protector of the Consumer (1-888-672-2556 or protecteur-consommateur.qc.ca)
• Alberta: Fair Trading Act enforcement (1-877-427-4088)
• Other provinces: Search "[Your Province] Ministry of Consumer Affairs"

Should you keep or cancel your hint subscription

Before you cancel, ask yourself these questions honestly. Sometimes a subscription is worth keeping; sometimes it's not.

Money-saving alternatives to cancelling

If you like Hint but the cost is the issue, consider these options before cancelling:

• Downgrade to the Basic tier (approx. $26-$30/month) instead of Standard or Premium
• Use the 7-day trial periodically instead of subscribing year-round
• Ask Hint support if they offer discounts for long-term subscribers (some companies do)
• Check if your bank offers purchase discounts or cashback on app subscriptions

If none of these work, cancelling is the right choice. There's no shame in leaving a service that no longer serves you, and Stopee is here to make sure you do it cleanly.

Contact information for cancellation and support

Here's where to go if you need help cancelling, have questions about your account, or need to dispute a charge.

Hint's official cancellation portal and support

• Web cancellation: hint.app/help/cancel-my-subscription (recommended method)
• Email support: support@hint.com
• Refund policy: hint.app/help/refund-policy
• Money-back guarantee: hint.app/help/money-back-guarantee

Note: Hint does not publish a physical mailing address for cancellations. All requests must go through the web portal, email, or app store channels.

Escalation contacts if hint won't refund or cancel

• Ontario: Service Ontario, 1-800-267-8847
• British Columbia: Consumer Protection BC, 1-888-564-9963
• Quebec: Office of the Protector of the Consumer, 1-888-672-2556
• Alberta: Fair Trading Act enforcement, 1-877-427-4088
• Canada wide: Contact your provincial Ministry of Consumer Affairs

Keep the dates and details of all your interactions with Hint and your bank when you contact these agencies. They use this information to investigate.

Final thoughts on cancelling hint

Cancelling a subscription should never be a battle. You've paid for a service, tried it, and decided it's not right for you. That's a normal part of being a consumer, and no company should punish you for it or make cancellation deliberately difficult.

Stopee exists because too many companies hide their cancellation processes and hope you'll forget to cancel before the next charge hits. By following this guide, you've taken control of your account and your money. You've documented your cancellation, you know your rights, and you know exactly what to do if Hint continues to charge you.

If you encounter any problems during cancellation, remember that your provincial consumer protection authority is on your side. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they shouldn't have lost in the first place. You're not alone in this, and you don't have to accept unfair treatment from any company. Stay informed, stay documented, and stay in control of your account.