Manage Hubdoc

How to cancel hubdoc and protect your business documents

Understanding hubdoc and why you might want to cancel

Hubdoc is a cloud-based document capture and bookkeeping automation service that helps small businesses and accounting practices reduce manual data entry. The platform extracts financial information from receipts, invoices, and bank statements, then automatically syncs that data to accounting software like Xero and QuickBooks Online. If you've been using Hubdoc to centralize your source documents but now want to move away from the service, you're not alone. Whether you're switching to a different accounting tool, cutting expenses, or simply need a simpler solution, Stopee is here to guide you through the cancellation process step by step. This guide walks you through every method of cancelling your Hubdoc subscription, what happens to your data, your refund options, and your consumer rights in Canada.

Who uses hubdoc and what it does

Hubdoc serves accountants, bookkeepers, and small business owners who need to digitize and organize financial documents. The service acts as an online filing cabinet that captures data from paper and digital documents, extracts key information automatically, and pushes it into your accounting platform. If you subscribed to Hubdoc through the company's website, Apple's App Store, or Google Play, you have a valid subscription you can cancel at any time.

Common reasons to cancel hubdoc

You might cancel Hubdoc if you've found a lower-cost alternative, switched to different accounting software that doesn't integrate with Hubdoc, or simply want to reduce your monthly expenses. Some businesses find that manual entry works fine for their needs, or they prefer a bundled accounting solution that includes document capture built in. Whatever your reason, cancelling is straightforward once you know which method applies to you.

Hubdoc pricing and what you're paying for

Hubdoc's pricing is simple and based on a monthly subscription model.

At $15 per month, Hubdoc is relatively affordable, but over a year that adds up to $180. If you're not actively using the service or if the features don't match your workflow, cancelling immediately stops the recurring charge. Stopee recommends reviewing your credit card or bank statement to confirm the exact amount and billing date before you cancel, so you know exactly when your last charge occurred.

How to cancel hubdoc step by step

Your cancellation method depends on where you set up your subscription: directly through Hubdoc's website, through Apple's App Store, or through Google Play. Each method is straightforward, but they use different platforms, so it's important to cancel in the right place.

Cancel hubdoc directly via the website

If you signed up for Hubdoc using your email and created a direct account on hubdoc.com, you cancel directly through your account settings. This is the method Hubdoc recommends because it gives you the most control and the clearest confirmation.

1. Open your web browser and go to hubdoc.com
2. Sign in using your email address and password
3. Click on your profile icon or account menu (usually in the top right corner)
4. Look for "Account settings," "Billing," or "Subscription" options
5. Find the "Cancel account," "Delete account," or "Cancel subscription" button
   • According to Hubdoc's Terms of Use (section 2.1.2), deleting your account permanently removes access to the service and stops all automatic renewals
   • The exact label and location may vary slightly depending on recent interface updates
6. Follow any confirmation prompts and confirm your cancellation
   • Hubdoc may ask why you're cancelling or offer a discount to stay; you can ignore these and proceed to cancel
7. Check your email for a cancellation confirmation message from Hubdoc
   • Keep this email as proof of your cancellation date

Pro tip: Before you click delete, export all your documents and any extracted data you might need later. Once your account is deleted, Hubdoc may not allow you to retrieve your files through the normal login process. Stopee advises backing up anything important in CSV format or by downloading document archives.

Cancel hubdoc if you subscribed through apple app store

If you signed up for Hubdoc through an iPhone or iPad using Apple's in-app subscription system, you must cancel through your Apple ID, not through the Hubdoc app itself. Apple handles all App Store subscription cancellations centrally.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Select "Subscriptions"
   • You will see a list of all active subscriptions tied to your Apple ID
4. Find "Hubdoc" in the list and tap it
5. Tap "Cancel subscription" or "Delete subscription"
6. Confirm the cancellation
   • Apple will show you when your subscription access ends (usually at the end of your current billing period)
7. You will receive an email confirmation from Apple
   • This email is your proof of cancellation

Warning: Hubdoc cannot cancel App Store subscriptions on your behalf, even if you contact their support team. You must manage the cancellation through your Apple account. If you try to cancel through Hubdoc's website after subscribing via Apple, it won't affect your subscription, and Apple will continue charging you.

Pro tip: If you purchased Hubdoc through Apple and want a refund, you must request it from Apple within 14 days of purchase (Apple's standard refund window). Submit your request through the "Report a Problem" feature in your Apple ID account, or contact Apple Support directly.

Cancel hubdoc if you subscribed through google play

If you downloaded Hubdoc on an Android device and subscribed through Google Play, you cancel through the Google Play app on your device. Like Apple, Google handles all Play Store subscription management independently.

1. Open the Google Play app on your Android device
2. Tap the menu icon (three horizontal lines) in the top left corner
3. Select "Subscriptions"
4. Find "Hubdoc" in your active subscriptions
5. Tap "Cancel subscription"
6. Review the cancellation details and confirm
   • Google will show you when your access ends
7. Check your email for a cancellation confirmation from Google
   • Keep this as your proof

Warning: Cancelling the Hubdoc app from your device does not cancel your subscription. You must use the Google Play app's Subscriptions menu to actually stop the recurring charge. Stopee has seen many customers accidentally delete an app and continue to be charged for months because they didn't cancel the subscription separately.

Cancel hubdoc by registered mail

If you prefer a paper trail or if you need documented proof of your cancellation request, you can send a signed cancellation notice to Hubdoc by registered mail (also called "raccomandata A/R" in Canada). This method is optional but provides legal proof of delivery.

1. Write a clear cancellation letter that includes:
   • Your full name
   • Your Hubdoc account email address
   • Your billing address
   • The date of your request
   • A simple statement: "I hereby request cancellation of my Hubdoc subscription effective immediately" (or your preferred effective date)
   • Your signature
2. Prepare your envelope and address it to:
   • Hubdoc Inc.
     Attn: Cancellations or Customer Service
     (See the address section at the end of this guide for the full mailing address)
3. Take your letter to Canada Post and send it by registered mail with return receipt (Signature on Delivery)
4. Keep your Canada Post receipt and the signed return receipt
   • These documents prove you sent the cancellation request and when Hubdoc received it
5. Allow 5 to 10 business days for delivery and processing

Pro tip: Registered mail typically costs a few extra dollars, but it gives you a documented proof of delivery that can be valuable if a dispute arises later. Stopee recommends this method if you've had trouble with the company or if you want ironclad evidence of your cancellation date for accounting or tax purposes.

What happens after you cancel hubdoc

Cancellation ends your access to the Hubdoc service, but understanding what changes helps you avoid losing important data or unexpected charges.

Your data and documents after cancellation

Once you cancel or delete your Hubdoc account, your access to the service stops immediately. Any active syncing between Hubdoc and your accounting software (Xero, QuickBooks Online, etc.) will no longer happen, which means new documents you upload after cancellation won't be captured or synced. Most importantly, you may not be able to retrieve your documents and extracted data through the normal Hubdoc login once access is removed.

Warning: Before you cancel, download or export everything you want to keep. Hubdoc typically allows you to export data in CSV format or to archive your documents. Give yourself time to back these up to your own computer or cloud storage (Google Drive, OneDrive, Dropbox, etc.). Once your account is deleted, recovery may be difficult or impossible.

Pro tip: If you've synced documents to Xero or QuickBooks Online, your accounting software may retain the data even after Hubdoc is cancelled, depending on how those integrations were set up. Log into your accounting platform and verify that your recent entries and attachments are still there.

Automatic renewals and final billing

When you cancel Hubdoc, automatic renewals stop immediately. If you cancel before your next billing date, you won't be charged again. If you cancel after your billing date but before the next one, your subscription remains active until the end of that billing period, and Hubdoc will charge you one final time on schedule. Most subscription services do not prorate refunds for partial months, so if you cancel mid-month, you won't receive a credit for unused days.

Pro tip: Check your next billing date before you cancel. If your renewal is in a few days, consider waiting to cancel right after the charge posts to your account. That way you'll have the maximum time to use the service before it's truly shut down.

Refunds and your money back

Hubdoc's refund policy is strict, and understanding your options is critical to recovering money if you've been overcharged or if you're entitled to a refund under Canadian consumer law.

Hubdoc's stated refund policy

According to Hubdoc's Terms of Use (section 8.1), all fees paid for Hubdoc subscriptions are non-refundable. The company does not issue refunds for direct subscription purchases, even if you cancel within days of signing up. This is a contractual term that Hubdoc enforces strictly.

However, this policy does not override your consumer rights in Canada. If you purchased Hubdoc through Apple App Store or Google Play, Apple and Google have their own refund policies that may be more generous than Hubdoc's.

Refunds via apple app store

If you subscribed to Hubdoc through Apple's App Store on an iPhone or iPad, you can request a refund from Apple within 14 days of your purchase (sometimes Apple extends this window). Apple is generally more flexible with refunds than Hubdoc.

1. Open the App Store on your Apple device
2. Go to your Account or Profile section
3. Find your recent purchases and look for the Hubdoc subscription charge
4. Tap the charge and select "Report a Problem" or "Request a Refund"
5. Follow Apple's prompts and explain your reason (e.g., "I did not intend to renew," "I was charged in error," "The service did not meet my expectations")
6. Submit your request and wait for Apple's response
   • Apple typically responds within 24 to 48 hours

Stopee has found that Apple approves refund requests fairly often if you're within the 14-day window or if you can demonstrate that you were charged without proper consent. Your success depends on your reason and your account history.

Refunds via google play

Google Play also allows refund requests within a limited window, usually 48 hours to a few days after purchase (Google's window is shorter than Apple's). If you subscribed through Google Play on an Android device:

1. Open the Google Play app on your Android device
2. Go to your Account or profile menu
3. Find your Payments and Subscriptions section
4. Look for the Hubdoc charge and tap it
5. Select "Request a refund"
6. Choose your reason and submit
   • Google's refund window is typically much shorter than Apple's, so act quickly

Warning: Google Play refunds must be requested very quickly after the charge posts, often within 24 to 48 hours. If you wait a week or longer, Google will likely deny your request. Stopee recommends checking your Play Store charges weekly so you catch any unwanted subscriptions early.

Direct subscription refunds and escalation

If you subscribed directly through Hubdoc's website and the company refuses a refund despite what you believe are legitimate grounds, you have options. Hubdoc's terms say fees are non-refundable, but Canadian consumer protection laws may override that clause in certain situations.

If Hubdoc charged you without your clear consent, or if the service was fundamentally misrepresented, you may be able to file a complaint with your provincial consumer protection office or pursue a chargeback through your credit card company. Contact your financial institution and ask about chargeback procedures. Be prepared to provide evidence of your cancellation request and any communication with Hubdoc. Stopee advises documenting everything in writing so you have proof if you need to escalate.

Your consumer rights in canada and how they protect you

Canadian consumer protection laws exist to ensure you're treated fairly. Here's what applies to Hubdoc subscriptions.

B2B versus consumer subscriptions

Hubdoc is primarily a business-to-business (B2B) service used by accountants, bookkeepers, and small business owners. In Canada, B2B SaaS subscriptions are not always covered by the same consumer cooling-off rules that protect individuals buying consumer goods or services. This means you may not have a statutory 14-day "right to cancel" for Hubdoc like you might for a consumer purchase.

However, if you're a sole proprietor or micro-business and Hubdoc was marketed to you as a consumer service, your provincial consumer protection act may still apply. The rules vary by province (Ontario, British Columbia, Alberta, Quebec, etc.), so it's worth checking your local regulations.

Chargeback and payment dispute rights

Regardless of whether Hubdoc is classified as B2B or consumer, you have the right to dispute a charge on your credit card or bank account through your financial institution. This is called a chargeback or payment dispute. If Hubdoc charges you after you've requested cancellation, or if you believe the charge was unauthorized, contact your bank or credit card company and ask them to reverse the transaction.

Pro tip: Keep all cancellation emails, confirmation messages, and any communication with Hubdoc. Your bank will ask for evidence that you attempted to cancel or that the charge was improper. The more documentation you have, the stronger your case. Stopee recommends taking screenshots of your account settings before cancellation to prove you tried to opt out.

Provincial consumer protection agencies

If you believe Hubdoc has violated consumer protection laws or has treated you unfairly, you can file a complaint with your provincial consumer protection office. These agencies investigate complaints and can take action against companies that engage in deceptive practices or refuse to honor cancellation requests.

• Ontario: Consumer Protection Ontario or the Ontario Ministry of Government and Consumer Services
• British Columbia: Better Business Bureau BC or the Consumer Protection BC office
• Alberta: Fair Trading Act enforcement through Service Alberta
• Quebec: Office de la protection du consommateur (OPC)
• Other provinces: Check your provincial government website for the relevant consumer protection authority

Filing a complaint is usually free and can help protect other consumers if Hubdoc is engaging in unfair practices. Stopee encourages you to escalate if the company is unresponsive to your cancellation request or refund claim.

Common mistakes people make when cancelling hubdoc

Cancelling a subscription sounds simple, but small errors can leave you charged for months longer than expected. We understand how frustrating it is to discover unexpected charges on your account, so here are the pitfalls to avoid.

Deleting the app instead of cancelling the subscription

The biggest mistake is deleting the Hubdoc app from your phone and assuming the subscription is gone. It's not. Uninstalling an app does nothing to stop recurring charges from Apple, Google, or Hubdoc's direct billing. You must cancel the subscription through the platform where you signed up.

Pro tip: Stopee recommends cancelling the subscription first, waiting one business day to confirm the cancellation took effect, and then deleting the app if you wish.

Cancelling in the wrong place

If you signed up via the App Store but try to cancel through Hubdoc's website, your cancellation won't work. The two systems are separate. Always cancel where you subscribed. Check your original confirmation email or your payment statement to see whether the charge came from Hubdoc Inc., Apple, or Google Play. That tells you where to cancel.

Not backing up your data before deletion

Once you delete your account, recovery is hard. Always download your documents and export your data first. Hubdoc should allow you to export in CSV or PDF format. Stopee has heard from many users who lost important financial records because they deleted their account without saving copies.

Missing the refund window

If you subscribed through Apple or Google and want a refund, you must request it quickly. Apple's window is typically 14 days, and Google Play's is even shorter. Waiting a month or longer almost guarantees a refund denial. Check your statement the day the charge posts and decide immediately if you want to keep the subscription.

Not documenting your cancellation

Save every confirmation email, screenshot, and receipt related to your cancellation. If Hubdoc continues to charge you after you've cancelled, you'll need proof that you actually requested the cancellation. Stopee advises taking screenshots of the cancellation confirmation page and keeping the email for at least one full billing cycle.

Hubdoc cancellation checklist

Use this checklist to ensure you've completed every step correctly.

Should you keep or cancel hubdoc?

Before you click cancel, consider whether Hubdoc is truly the wrong fit or whether you simply need a break.

Reasons to keep hubdoc

Hubdoc is excellent if you handle many receipts, invoices, or bank statements and want them automatically synced to your accounting software. At $15 per month, it's cost-effective for teams that capture high document volumes. If you're not actively using it but might need it later (for tax season, for example), consider pausing your subscription instead of deleting your account entirely. Some services allow you to freeze your account temporarily.

Reasons to cancel hubdoc

Cancel if you've found a cheaper alternative, if your accounting software includes built-in document capture, or if you simply don't upload enough documents to justify the monthly cost. If you're duplicating effort (capturing documents manually and through Hubdoc), cancelling eliminates the redundancy. Stopee recommends calculating how many documents you actually upload per month and dividing the cost by that number. If you're paying more than a few cents per document, a lower-cost solution might make sense.

Where to send your cancellation by mail

If you choose to cancel Hubdoc by registered mail, address your letter to:

Hubdoc Inc.
Attn: Cancellations or Customer Service

Send your signed cancellation notice by Canada Post Registered Mail with Return Receipt (Signature on Delivery) to the address provided on Hubdoc's official website or Terms of Use. Keep your Canada Post receipt and the signed return receipt as proof of delivery. Allow 5 to 10 business days for processing.

Pro tip: Before mailing, call Hubdoc's customer support line (if one exists) or check their website for the most current mailing address. Business addresses change, and you want your letter to reach the right team. Stopee recommends confirming the address in writing first (via email) so there's no doubt it will be received.

Final thoughts on cancelling hubdoc

Cancelling Hubdoc is straightforward once you know which method applies to you. Whether you're cancelling through the website, Apple, Google, or registered mail, the key is to act deliberately, back up your data, and keep proof of your cancellation. Refunds are generally not offered by Hubdoc itself, but Apple and Google may approve refund requests within their windows. If you believe you've been wrongfully charged or if Hubdoc refuses to honour your cancellation request, your provincial consumer protection office and your credit card company are both resources available to you.

Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid surprise charges, and recover refunds through documented, step-by-step guidance. If you're unsure about any part of the Hubdoc cancellation process or if you encounter resistance from the company, Stopee is here to walk you through your options and help you stand up for your rights. Cancel with confidence, knowing exactly what to expect and how to protect yourself.