Manage Ianygo

How to cancel ianygo and protect your money in canada

What ianygo is and why you might want to cancel

Ianygo is a GPS location-spoofing application made by Tenorshare that simulates device movement and masks your real location. You can use it for location-based gaming, app testing, or privacy purposes, and it runs as both a desktop program and an iOS application. The service operates on flexible subscription tiers - monthly, quarterly, or annual plans - along with a one-time lifetime purchase option. Subscriptions auto-renew unless you actively cancel, which is why many Canadian users find themselves charged unexpectedly. At Stopee, we help thousands of people each month understand their cancellation rights and navigate the process without frustration.

Is ianygo the right fit for you

Before you commit to any subscription, ask yourself whether you truly need continuous access. If you're testing the app for a specific project with a defined end date, consider the one-time lifetime license (approximately C$121.43) instead of monthly auto-renewing plans. If location spoofing no longer serves your needs, or if the app isn't delivering what you expected, cancelling makes financial sense. Stopee's team has reviewed hundreds of cancellation stories, and the pattern is clear: people cancel when auto-renewal catches them off guard or when the service stops matching their expectations.

Ianygo pricing and plan breakdown

Understanding your current plan is the first step to cancelling correctly.

If you purchased the lifetime license, there's no renewal to cancel - you own permanent access. Every other plan charges automatically at the end of your billing cycle unless you intervene. This is where Stopee's guidance becomes essential: knowing which platform you used to subscribe determines your exact cancellation pathway.

How to cancel ianygo based on your purchase method

Your cancellation process depends entirely on where you bought Ianygo - whether directly from Tenorshare, through the Apple App Store, or via Google Play.

Cancel ianygo purchased directly from tenorshare

If you subscribed on Tenorshare's official website, follow these steps to stop auto-renewal and prevent future charges.

1. Visit Tenorshare's support website or contact their customer service directly via email or live chat.
   • Have your account email and order number ready - this speeds up verification.
   • State clearly: "I want to cancel my Ianygo subscription and disable auto-renewal."
2. Request that they confirm your cancellation in writing.
   • Ask for a ticket number or confirmation email that documents the cancellation date.
   • This protects you if you're charged again by mistake - you have proof of your request.
3. Expect cancellation to take effect at the end of your current billing period.
   • You retain full access to Ianygo until that date expires.
   • After the final billing date passes, your subscription terminates automatically.
4. If Tenorshare is unresponsive or refuses to cancel, escalate your dispute.
   • Contact your credit card issuer and report the unwanted charge as unauthorized or disputed.
   • In Canada, Stopee recommends documenting all correspondence before escalating to your bank.

Pro tip: If you prefer to send written cancellation by registered mail (raccomandata A/R), use Tenorshare's corporate address listed at the end of this guide. Keep proof of postage - this creates a legal timestamp of your cancellation request.

Cancel ianygo on the apple app store

If you subscribe to the iOS app directly through your Apple ID, use Apple's built-in subscription manager to cancel.

1. On your iPhone, iPad, or Mac, open Settings and tap your Apple ID profile.
   • On macOS, open System Preferences instead.
2. Select Subscriptions.
   • This shows every active recurring charge tied to your Apple ID.
3. Find and tap Ianygo in the subscription list.
   • If the app name doesn't appear, search for it or scroll down to locate it.
4. Tap "Cancel Subscription" or "Turn Off Auto-Renewal."
   • You'll see options to cancel immediately or at the end of your billing cycle - choose the option that suits you.
   • Some users prefer cancelling at the end of the current period to retain access through their paid date.
5. Apple will display a confirmation screen; verify that auto-renewal is now off.
   • Your subscription remains active until the paid period expires, then terminates automatically.
   • Refunds are governed by Apple's 14-day refund window - see the refund section below.

Warning: Deleting the Ianygo app from your device does NOT cancel your subscription. Many users make this mistake. You must disable auto-renewal in the Apple ID settings, not just uninstall the app.

Cancel ianygo on google play

Android users who subscribe through Google Play must cancel inside the Google Play Store app or website.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
   • If using a browser, sign in with your Google account.
2. Navigate to your account menu (top-right corner: your profile icon).
   • Tap or click Manage my subscriptions.
3. Locate Ianygo in the active subscriptions list.
   • If you have multiple subscriptions, scroll to find it.
   • Your Ianygo order ID typically begins with "GPA...".
4. Tap or click Ianygo, then select Manage.
   • A new menu appears with cancellation options.
5. Tap "Cancel subscription."
   • Google Play will ask why you're cancelling - this is optional feedback.
   • Confirm your cancellation request.
6. Your subscription becomes inactive, though you retain access until the current billing period ends.
   • Google Play's refund policy applies - see the refund section below.

Pro tip: Take a screenshot of the cancellation confirmation in Google Play. If you're charged again, this image proves you cancelled.

What happens after you cancel your ianygo subscription

Cancelling stops future charges, but understanding what happens to your access is equally important for your peace of mind.

Access and account status after cancellation

Once you cancel, auto-renewal stops immediately - no charge at your next billing date. However, you keep full access to all Ianygo features until your paid period officially expires. Think of it this way: if you cancel on January 15 and your next renewal was February 15, you enjoy unrestricted access through February 14. After that final date, your license becomes inactive, and you cannot use the app until you resubscribe or purchase a new plan. This grace period protects you and ensures you don't lose access prematurely.

Tenorshare may retain your account data and usage history according to their privacy policy. If you want your data deleted entirely, contact Tenorshare support and request explicit removal. Stopee advises customers to ask for written confirmation that data deletion is complete, especially if you've stored sensitive location information.

Device and license implications

Your Ianygo subscription covers up to 5 mobile devices plus 1 PC (depending on your plan). After cancellation, none of these devices can renew their license when the current period expires. If you purchased the lifetime license, your devices retain permanent access - there's nothing to cancel. For all subscription plans, the cancellation affects every linked device equally.

Refund eligibility and how to request money back

Refund policies vary based on where and how you purchased Ianygo, and your timeline matters tremendously.

Refunds for direct tenorshare purchases

Tenorshare offers a voluntary 30-day money-back guarantee. If the product fails to meet your expectations and their support team cannot resolve the issue, you may qualify for a full refund within 30 days of purchase. This is a merchant courtesy, not a legal entitlement under Canadian law - Canada does not impose a universal cooling-off period for digital subscriptions purchased online. To request this refund, contact Tenorshare support immediately with proof of purchase and a clear explanation of why the app isn't working. Stopee recommends submitting this request before day 30 to ensure you fall within the window.

Warning: The 30-day guarantee applies only to purchases made directly through Tenorshare's website. If you bought through Apple or Google, this guarantee does not apply - you must follow Apple or Google's refund procedures instead.

Refunds for apple app store purchases

Apple allows customers 14 days from purchase to request a refund on subscriptions and apps. You cannot request refunds directly from Tenorshare - you must contact Apple. Use these steps:

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Ianygo charge in your purchase history.
3. Click "Report a Problem" next to the transaction.
4. Select a refund reason (e.g., "The app doesn't work as expected" or "I didn't authorize this charge").
5. Submit your request.
6. Apple reviews your case and responds within 48 hours, typically approving refunds for eligible requests.

If Apple denies your refund, you can escalate the dispute to your credit card issuer. Stopee has guided many Canadians through this escalation successfully.

Refunds for google play purchases

Google Play allows refund requests within 48 hours of purchase for most apps and subscriptions. After this window closes, refunds become significantly harder to obtain. To request a refund:

1. Open the Google Play Store and navigate to Manage my subscriptions (or Manage my apps and devices).
2. Find Ianygo and tap or click it.
3. Look for a refund or report problem option.
4. Explain why you want a refund (e.g., "The app doesn't work" or "Unwanted charge").
5. Submit your request.
6. Google typically responds within days. Refunds appear in your Google Play balance or original payment method.

Beyond 48 hours, Google rarely grants refunds, so speed is critical. If Google refuses and you believe the charge was unauthorized or fraudulent, contact your bank or credit card issuer to dispute it.

Your consumer protection rights in canada

Canadian consumer law gives you specific protections when dealing with subscriptions, even though there's no blanket cooling-off period for digital services.

Federal and provincial protections

Canada's Competition Act prohibits false or misleading advertising. If Tenorshare's marketing misrepresented Ianygo's features or capabilities, you may have grounds for a complaint or chargeback. Additionally, your provincial consumer protection legislation (for example, Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act) may offer remedies if Ianygo fails to perform as advertised or if cancellation becomes unreasonably difficult.

Stopee encourages Canadian consumers to document everything: screenshots of product claims, emails confirming your cancellation request, and records of unwanted charges. This evidence strengthens your position if you need to escalate to a provincial regulator or your financial institution.

When to escalate to the competition bureau

If Tenorshare refuses to cancel your subscription, ignores your written request, or continues charging after you've cancelled, you can file a complaint with the Competition Bureau (a federal agency). While the Bureau prioritizes patterns of abuse rather than individual cases, your complaint creates a formal record that may help future consumers. Visit competitionbureau.gc.ca to file a complaint.

Chargeback as a last resort

If Tenorshare, Apple, or Google repeatedly charges you after cancellation and refuses to refund, contact your credit card issuer or bank and request a chargeback (also called a dispute). Explain that you cancelled the subscription and were charged without authorization. Most Canadian financial institutions side with customers in these disputes, especially when you provide proof of cancellation. Stopee has helped consumers recover hundreds of dollars through chargebacks when customer service failed.

Common mistakes people make when cancelling ianygo

Cancellation is straightforward, but small errors cost money - here's how to avoid them.

Deleting the app instead of cancelling the subscription

This is the number-one mistake Stopee sees. Uninstalling Ianygo from your device does absolutely nothing to stop auto-renewal. Your subscription remains active, and charges continue at the next billing date. You must explicitly cancel the subscription in your account settings (Tenorshare, Apple, or Google) to stop the charges. Deleting the app only removes it from your screen - it's purely cosmetic.

Assuming your bank will block the charge

Don't rely on your bank to notice and prevent unwanted charges. Your financial institution is not responsible for monitoring subscriptions you've signed up for. You must proactively cancel. Stopee advises customers to set a phone reminder one week before their renewal date, just to double-check that auto-renewal is disabled.

Not requesting written confirmation

If you cancel by email or chat, save that confirmation. If you cancel by phone, ask the support representative to send you a ticket number or confirmation email immediately after the call. Without documentation, you have no proof that you cancelled. When Tenorshare later disputes your claim ("We have no record of a cancellation request"), your confirmation email becomes your legal shield.

Missing the refund window

Apple's 14-day and Google Play's 48-hour windows are short and final. Once they close, refunds become nearly impossible to obtain through the platform. Tenorshare's 30-day guarantee is also time-sensitive. The moment you realize Ianygo isn't working for you, request a refund immediately - don't wait.

Cancelling too late in your billing cycle

Some people assume they'll be charged on their renewal date and cancel the day before. If you cancel after the charge has already processed, you've lost that month's payment. Cancel immediately upon deciding the service isn't for you, and you'll retain access through the current paid period while preventing the next charge.

Checklist before and after cancelling ianygo

Use this list to ensure your cancellation is complete and protected.

Tenorshare contact and cancellation address

If you need to contact Tenorshare or send a written cancellation request, use the following details. For registered mail cancellations, send your letter via Canada Post with delivery confirmation (raccomandata A/R equivalent).

Tenorshare corporate address (for registered mail cancellations):
Tenorshare
Corporate Office Address
(Contact Tenorshare support for the verified mailing address - some regions have multiple offices.)

Email or web support:
Visit Tenorshare's official website and use their contact form or live chat to reach support. Clearly state your intention to cancel your Ianygo subscription and request written confirmation.

Pro tip: Include "Cancellation Request" in your subject line to ensure your message reaches the right department immediately.

The bottom line: cancel with confidence

Ianygo's cancellation process is manageable once you know the rules. Whether you purchased directly from Tenorshare, Apple, or Google Play, your path is clear: locate your subscription, cancel auto-renewal, request written proof, verify you're not charged at the next billing date, and escalate to your bank if charges continue. Canada's consumer protection laws don't promise a universal right to cancel, but they do give you leverage through competition law and chargeback rights if companies refuse to honor your cancellation. Most importantly, act promptly - refund windows close fast, and silence from a company is not a refusal. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money, and our experience shows that clarity and documentation always win. Document your cancellation, follow the platform-specific steps outlined above, and don't hesitate to dispute unauthorized charges with your financial institution. You're in control of your subscriptions - not the other way around.