Manage Idassist

How to cancel idassist and stop unwanted identity protection charges

What is idassist and why you might want to cancel

Idassist is an identity protection and credit monitoring service available across Canada that tracks your credit file, sends you alerts about suspicious activity, and offers identity restoration help if fraud occurs. Sigma Loyalty Group operates the service as a recurring subscription billed monthly at $19.99 CAD.

You may decide to cancel for several reasons: the service feels redundant with your bank's free monitoring, you received aggressive telemarketing calls before signup, charges appeared without clear consent, or you simply prefer to manage credit monitoring yourself. Whatever your reason, Stopee understands that cancelling a subscription should be straightforward-and it should stay cancelled.

Common reasons to cancel idassist

Many Canadian subscribers report signing up after unsolicited phone calls and later regretting the purchase. Others find that their bank or credit card issuer already offers similar monitoring at no extra cost. Some notice repeated billing after attempting to cancel online, or discover they were charged without explicit authorization. If any of these sound familiar, you have legitimate grounds to cancel and potentially recover fees.

When cancellation makes sense

Cancel Idassist if you no longer use the service, if you can meet your identity protection needs through your financial institution, or if the monthly fee no longer fits your budget. You do not need to justify cancellation to Idassist or Sigma Loyalty Group-your decision to stop paying is sufficient.

Your consumer rights in canada and quebec

Canadian consumer protection law gives you specific rights when cancelling recurring services, and Quebec residents have even stronger protections that you should know about.

Consumer protection act protections across canada

Under federal and provincial consumer protection principles, companies offering recurring billing must provide you with clear, transparent contract terms before you pay. This means Idassist must disclose the cancellation process, billing frequency, and any charges upfront. If the terms are buried, unclear, or misleading, you have grounds to challenge the charges.

Additionally, most provinces require companies to offer you an easy cancellation method that matches how easy signup was. If you signed up by phone, the company should let you cancel by phone. If you enrolled online, an online cancellation option must exist. If Idassist makes cancellation intentionally difficult-for example, by forcing you to mail a letter when phone cancellation is available-that may violate consumer protection rules in your province.

Quebec-specific cancellation and refund rights

If you live in Quebec, your protections go further. Quebec law states that when you cancel a subscription service, the cancellation takes effect on the date Sigma Loyalty Group receives your notice (or a later date you request). Most importantly, you are entitled to a refund for any unused portion of the service you have already paid for.

For example, if you paid $19.99 for a monthly plan on the 1st and cancelled on the 10th, you should receive a refund for the remaining 20 days of service. Quebec law does not require you to wait until the end of your billing cycle-you can cancel immediately and recover your pro-rated fees.

Escalation: when to contact the competition bureau or your provincial regulator

If Sigma Loyalty Group refuses to cancel your service, continues charging you after cancellation, or claims there is no refund when you live in Quebec, contact the Competition Bureau (Canada's federal consumer protection authority) or your provincial consumer protection office. Stopee recommends documenting every cancellation attempt, including dates, times, names of representatives, and confirmation numbers. This evidence helps regulators investigate deceptive billing practices.

How to cancel idassist in three ways

You have three cancellation methods available, each with different timelines and proof levels. Choose the one that works best for your situation.

Method 1: cancel online through your idassist account (fastest)

Cancelling online is the quickest method if you have access to your account login credentials.

1. Visit the Idassist login page or app and sign in with your email and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to account settings or subscription settings (usually found in a menu icon or "My Account" section).
   • Look for options labelled "Subscription," "Billing," "Manage Subscription," or "Cancel Service."
3. Select the option to cancel your subscription and confirm your choice when prompted.
   • The system will likely ask why you are cancelling; you may skip this or provide brief feedback.
4. Take a screenshot of the cancellation confirmation page showing the date and time, or save any confirmation email you receive.
   • This screenshot proves you cancelled and protects you if Sigma Loyalty Group claims you never requested cancellation.
5. Your access to Idassist typically continues until the end of your current billing cycle; you will not be charged for the next month.
   • Warning: If you are charged again after this date, contact Stopee or your bank's fraud department immediately with your cancellation screenshot as proof.

Method 2: cancel by phone (fastest confirmation, but requires follow-up)

Calling the customer service line gives you real-time confirmation, but you must document the call to protect yourself.

1. Call Idassist's cancellation line at 1-877-445-2012 during business hours.
   • Note the exact date and time you call; this becomes your proof of cancellation request.
2. When the representative answers, clearly state: "I want to cancel my Idassist subscription effective immediately" or "effective [specific date]."
   • Do not say "I might want to cancel" or "I am considering cancelling"-use direct language to avoid misunderstanding.
3. Write down the representative's full name, the time of the call, and any confirmation number they provide.
   • Ask the representative to repeat the confirmation number back to you and spell their name so you have it correct.
4. Ask when your cancellation becomes effective and whether you will receive a confirmation email.
   • Pro tip: Request that the representative email you a written summary of the cancellation for your records.
5. After the call ends, send a follow-up email to the email address the representative provides, restating your cancellation request and the confirmation number.
   • Example: "On [date] at [time], I spoke with [representative name] (confirmation #[number]) and requested cancellation effective [date]. Please confirm receipt of this request."
6. Save all emails, call notes, and confirmation numbers indefinitely.
   • Warning: Phone cancellations leave no automatic paper trail; without written follow-up, Sigma Loyalty Group may claim they never received your request.

Method 3: cancel by registered mail (strongest legal proof)

This method is slower but creates the most defensible record if a dispute arises. Stopee strongly recommends this approach if you live in Quebec or have had trouble cancelling before.

1. Prepare a cancellation letter on plain paper or email it to yourself first as a draft.
   • Include your full name, account email address, account number (if you have it), the date, and a clear statement: "I hereby request cancellation of my Idassist subscription effective [today's date] or [future date]."
   • Example text: "I request immediate cancellation of my Idassist subscription associated with [your email]. Please confirm cancellation and cease all billing to my account effective [date]. I am entitled to a refund for any unused portion of my current billing cycle."
2. Send the letter by registered mail (also called "Registered Mail with Signature" or "Signature Required" at Canada Post) to the Privacy Officer at Sigma Loyalty Group.
   • Sigma Loyalty Group's mailing address: [See "How to reach Sigma Loyalty Group" section below for current address.]
   • Registered mail costs approximately $12-15 CAD and provides a tracking number and proof of delivery.
3. When you mail the letter, Canada Post will provide you with a tracking receipt and barcode.
   • Keep this receipt and the barcode number indefinitely-this is your proof that Sigma Loyalty Group received your cancellation notice.
4. Wait 5-7 business days for the letter to arrive, then monitor your account for cancellation confirmation.
   • If Sigma Loyalty Group bills you again after this period, you have registered mail proof that they received your cancellation request.
5. If you live in Quebec, your cancellation takes effect on the date the company receives the registered mail (they will sign for it).
   • You are entitled to a refund for the unused portion starting from that receipt date.

What happens after you cancel idassist

Understanding what occurs in the days and weeks following cancellation helps you confirm the process worked and catch any problems early.

Your access and final billing

If you cancelled online, Idassist will typically allow you to access your account until the end of your current billing cycle. After that date, your login will be disabled and you will no longer see your credit monitoring dashboard or alerts. You will not be charged for the following month.

If you cancelled by phone or mail, access may end immediately or at the end of the cycle, depending on what you requested and what Sigma Loyalty Group confirms. Check your email for a confirmation message within 3-5 business days. If you do not receive confirmation, contact them again with your call notes or registered mail tracking number.

Refund timeline and expectations

Refunds are not automatic unless you live in Quebec. Outside Quebec, refunds depend on Idassist's cancellation policy and your contract terms-contact Stopee's comparison tool to learn what applies to you. If you are owed a pro-rated refund, it typically appears in your bank account or credit card statement within 5-10 business days after cancellation is processed. Quebec residents should expect a refund within 30 days of the cancellation effective date.

Pro tip: After cancellation, monitor your bank or credit card statement for 60 days. If a charge from Sigma Loyalty Group or Idassist appears, contact your bank's dispute department immediately and reference your cancellation confirmation or registered mail proof.

Data retention and privacy

Sigma Loyalty Group may retain some of your account data to comply with Canadian privacy and tax law. When you cancel, ask Idassist in writing whether your personal information will be deleted or retained, and request details about how long they keep it. You can also file a privacy request under your province's personal information protection law if you want details on what data they hold.

Will you get a refund when you cancel idassist

Refund eligibility depends on where you live and when in your billing cycle you cancel.

Quebec residents: automatic refund for unused service

If you live in Quebec, Quebec consumer protection law entitles you to a refund for the unused portion of your Idassist subscription when cancellation takes effect. If you paid $19.99 for a month and cancelled on day 15, you should receive approximately $10 back (covering the remaining 15 days). Request this refund explicitly when you cancel, and keep your cancellation proof in case Sigma Loyalty Group disputes the claim.

Other canadian provinces: no guaranteed refund

Outside Quebec, Idassist's cancellation terms control whether you receive a refund. Many subscription services offer no refund if you cancel mid-cycle. However, Stopee recommends requesting a refund anyway, especially if you cancelled within the first 7-14 days of signup, if you can prove aggressive marketing led to the purchase, or if billing was unclear. Be polite but firm in writing, reference consumer protection principles, and offer to escalate the matter to your provincial regulator if they refuse.

When to fight for a refund outside quebec

You have stronger grounds for a refund if any of the following apply:

• You were not given clear cancellation terms before or at the time of purchase.
• You cancelled within 7 days of signup and your province allows "cooling off" periods for online purchases.
• You were charged without explicit consent or authorization.
• Idassist made false or misleading claims about the service in telemarketing calls.
• You requested cancellation but continued to be charged, demonstrating a service failure.

Document your refund request in writing (email or registered mail) and reference the consumer protection principle that applies to your situation. Stopee has helped thousands of consumers recover partial refunds by providing clear evidence of deceptive billing.

Idassist pricing and plan details

Understanding what you are paying for helps you decide whether the service is worth keeping and whether a refund is justified.

What you are paying for

Idassist provides four main features: monitoring your identity across online sources for suspicious use of your name or details; monitoring your credit file through Canadian credit bureaus to catch unauthorized accounts; providing your credit reports and scores; and offering assistance if your identity is stolen (including help contacting creditors and credit bureaus). For $19.99 per month, this is positioned as comprehensive protection, but many Canadian banks offer similar monitoring free to account holders.

Common mistakes people make when cancelling idassist

Cancellation can feel stressful, especially if you have had trouble reaching customer service or if charges kept appearing after you thought you cancelled. Here are the most common pitfalls, and how to avoid them.

Mistake 1: cancelling online and assuming it is complete

Many subscribers cancel through the online portal and never see a cancellation confirmation email. They then assume they are done, only to be charged again the following month. Online cancellations are fast, but they leave no paper trail. Always take a screenshot of the final confirmation page and watch your account for a follow-up email within 24 hours. If neither appears, cancel a second time or switch to the phone method.

Mistake 2: not documenting phone cancellations

A phone call leaves no automatic record. Many customers call, speak to a representative, and hang up without noting the representative's name, the time, or any confirmation number. When Sigma Loyalty Group bills them again, the company claims they never received a cancellation request. Always write down the representative's full name and the exact time of the call, and follow up with a written email restating your cancellation request. Stopee recommends treating every phone cancellation as the start of a documented process, not the end.

Mistake 3: cancelling during a free trial period and expecting a refund

If you were given a free trial and your first charge occurred after the trial ended, you may have limited refund options. However, if you were charged before the free trial ended or if the company failed to clearly disclose when billing would begin, you have a case for a refund. Request it in writing and escalate to your provincial regulator if refused.

Mistake 4: failing to cancel a backup payment method

Some subscription services automatically switch to a backup credit card or bank account if your primary payment method is declined or expired. After you cancel Idassist, verify that you have removed all payment methods linked to your account, or at minimum contact Sigma Loyalty Group to confirm that all stored payment information has been deleted. This prevents accidental re-billing if the company tries to retry a failed charge.

Mistake 5: not escalating when charges continue

If you are charged after cancellation, many customers simply accept it as a mistake. Instead, contact your bank or credit card company's dispute department immediately and file a chargeback claim. Provide your cancellation confirmation or registered mail proof as evidence. Your financial institution can reverse fraudulent or unauthorized charges, even if Sigma Loyalty Group claims no cancellation was received. Stopee encourages you to treat post-cancellation charges as serious and pursue them aggressively.

Checklist: confirming your idassist cancellation

Use this checklist to verify that your cancellation is complete and protect yourself from unexpected charges.

• I have cancelled Idassist using one of the three methods (online, phone, or registered mail).
• I have saved a screenshot of the cancellation confirmation (online method) or call notes with the representative's name and confirmation number (phone method) or the registered mail receipt (mail method).
• I have received a cancellation confirmation email from Sigma Loyalty Group or Idassist within 5 business days.
• I have verified that my online account access will end on a specific date (shown in my account or in the confirmation email).
• I have checked my bank or credit card statement and confirmed that no charge from Idassist appears on my next billing date.
• If I live in Quebec, I have requested a refund for the unused portion and received confirmation of the refund amount and expected date.
• I have set a calendar reminder to check my bank statement 60 days after cancellation to catch any delayed unauthorized charges.
• I have removed all payment methods linked to my Idassist account or confirmed in writing with Sigma Loyalty Group that they have been deleted.

How to reach sigma loyalty group for cancellation

Use the following contact information to cancel Idassist or follow up on a cancellation request.

Phone cancellation

Call the Idassist customer service cancellation line at 1-877-445-2012 during business hours. Have your account email and account number ready, and take notes on the representative's name, the time of the call, and any confirmation number.

Registered mail cancellation (recommended)

Send your written cancellation request by registered mail to:

Sigma Loyalty Group
Privacy Officer
[Insert current mailing address]

Pro tip: Before mailing, visit Idassist.ca or contact the company by phone to confirm the current mailing address for cancellation requests. Company addresses can change, and registered mail to an outdated address may not reach the Privacy Officer.

Email follow-up

If you cancel by phone, send a follow-up email restating your cancellation request, the date and time of your phone call, the representative's name, and your confirmation number. This creates a written record that Stopee can reference if needed.

Key takeaways: cancel idassist with confidence

Cancelling Idassist is straightforward if you follow the right process and document every step. You have three cancellation methods available: online (fastest), phone (requires documentation), and registered mail (strongest proof). Quebec residents have the strongest legal protections, including automatic refunds for unused service. Outside Quebec, refunds depend on contract terms, but you can request one if billing was deceptive or if you cancelled within the first week. Monitor your bank statement for 60 days after cancellation, and if unexpected charges appear, contact your bank's dispute department immediately with your cancellation proof. Stopee understands that recurring charges can feel frustrating, and our team is here to help you navigate cancellation and recovery. Whether you are cancelling due to aggressive marketing, duplicate services, or simple budget concerns, you have the right to stop paying, and we empower you to enforce that right confidently and completely.