Manage Importify

How to cancel importify on your shopify store and stop charges fast

What importify is and why you might cancel

Importify is a dropshipping and product-import app built for Shopify store owners who want to source products from multiple suppliers, pull product details and images into their stores, and automate order fulfillment. It simplifies the product sourcing workflow, but if it no longer fits your business needs or budget, cancelling is straightforward.

You may have installed Importify directly through the Shopify App Store, or signed up via Importify's own website and billing system. Your cancellation route depends on where you signed up, and at Stopee we help you navigate both paths so you avoid missed charges and billing surprises.

Common reasons to cancel importify

Many store owners cancel because they have found alternative suppliers, decided dropshipping no longer aligns with their business model, or prefer a different product sourcing tool. Others cancel because they are scaling to direct relationships with manufacturers, consolidating their app stack to reduce monthly costs, or simply want to test other solutions. Whatever your reason, cancelling early stops charges and gives you back control of your billing.

Your consumer rights in canada and how they protect you

Canadian consumers enjoy strong protection under federal and provincial consumer protection laws. When you cancel a digital subscription service like Importify, you are protected by rules that require clear disclosure of terms, prohibit unfair billing practices, and give you remedies if a company charges you without authorization or refuses reasonable cancellation requests.

Key protections that apply to you

The Canadian Consumer Protection Act and provincial equivalents (like Ontario's Consumer Protection Act) require that subscription terms be clear before you commit. Services must honour cancellation requests without unreasonable delay, billing must stop after cancellation, and charges that continue after you cancel may be considered unfair or deceptive. If Importify or Shopify continues to charge you after you cancel, you have the right to dispute the charge with your credit card issuer or contact your provincial consumer protection authority.

Additionally, many provinces have cooling-off periods (typically 14 days) that allow you to cancel digital services without penalty if the terms were not clearly disclosed before purchase. Stopee recommends keeping records of your cancellation request and any confirmation emails, as these documents protect you if you need to escalate a billing dispute later.

Cancellation methods based on where you signed up

Your cancellation path depends on whether you installed Importify through Shopify or through Importify's own website billing system.

Method 1: cancel through shopify (most common)

If you installed Importify from the Shopify App Store, you cancel by uninstalling the app from your admin panel and confirming the charge removal in your Shopify billing settings. This is the fastest and most common route.

1. Log in to your Shopify admin dashboard using your store's URL and admin credentials.
   • Open a new browser tab and navigate to your-store-name.myshopify.com/admin.
   • Enter your email and password, then authenticate with any two-factor method you have set up.
2. Navigate to the Apps section in the left sidebar.
   • Scroll down the left menu until you see the Apps and sales channels section.
   • Click on Apps and sales channels to expand it.
3. Find Importify in your installed apps list.
   • Look for Importify in the alphabetical list of installed applications.
   • Click on the Importify entry to open its detail page.
4. Click the Remove app or Delete button to uninstall Importify.
   • A confirmation dialog will appear asking if you want to permanently remove the app and its access to your store.
   • Click Remove app again to confirm the uninstall.
5. Verify that recurring charges have stopped in Shopify Billing.
   • Go to Settings (bottom left of your admin sidebar).
   • Click Billing or Plan and billing.
   • Scroll through your active app charges and confirm that Importify no longer appears.
   • Pro tip: Screenshot this screen for your records, as it proves you cancelled.
6. Check your email for a cancellation confirmation from Shopify.
   • Shopify usually sends a receipt confirming the app was removed and charges have been halted.
   • Save this email in a dedicated folder for your records.

Method 2: cancel through importify's website (direct billing)

If you signed up for Importify on their own website and were billed directly by Importify (not through Shopify), you must cancel through your Importify account or contact their support team directly.

1. Log in to your Importify account on their website.
   • Visit Importify's login page and enter your email and password.
   • If you forgot your password, use the Forgot password link to reset it before proceeding.
2. Navigate to your subscription or billing settings.
   • Look for a menu option labelled Account, Settings, Subscription, or Billing.
   • Click on the option that shows your active plan and payment method.
3. Locate the cancel or downgrade option.
   • Most subscription dashboards display a Cancel subscription or End service button.
   • Click this button to begin the cancellation process.
4. Follow any prompts to confirm your cancellation.
   • Importify may ask why you are cancelling or offer you a discount to stay. You are under no obligation to respond or accept offers.
   • Confirm that you want to proceed with cancellation.
5. Take a screenshot of your cancellation confirmation.
   • Warning: Some services do not send email confirmations immediately. Screenshot the confirmation page directly from your account dashboard.
   • Save this screenshot with today's date in the filename for your records.
6. Email Importify support to request a written cancellation confirmation.
   • Send an email to Importify's support address (typically listed on their website or in your account settings) stating that you have cancelled your subscription and requesting written confirmation.
   • Include your account email address, the date you cancelled, and the last four digits of the card you were billed on.
   • Keep this email and any reply as proof of your cancellation request.

What happens immediately after you cancel

Cancelling Importify is not the end of your interaction with the app, and understanding what changes immediately can prevent confusion later.

Your access and store data

When you uninstall Importify from Shopify or cancel through their website, you lose access to the app's features within hours. Any imported product data that was pushed to your Shopify store (product titles, descriptions, images, prices) remains in your Shopify store until you manually delete it. Importify does not automatically remove products from your inventory when you cancel.

Existing orders that were created using Importify remain in Shopify and continue to be fulfilled through your normal processes. The app simply stops working; it does not undo past work or delete your store's product catalogue.

Your billing and renewal date

If you cancel before your current billing period ends, you typically remain charged for the remainder of that cycle. For example, if you pay CAD $29 per month on the 15th and cancel on the 20th, you keep access until the 15th of next month, then charges stop. Refunds for the partial month are rare unless Importify's terms specifically allow them or you are within a cooling-off period.

Stopee advises checking your cancellation confirmation to confirm your final charge date and keep this information for your billing records.

Refund options and how to request one

Refunds for Importify cancellations are not automatic, but you may be entitled to one under Canadian consumer law or Importify's own terms.

When you might qualify for a refund

You qualify for a refund if you cancelled within 14 days of your first charge (in many provinces), if you were charged without authorization, if the service was not delivered as described, or if Importify's terms were not clearly disclosed before purchase. You do not qualify for a refund simply because you changed your mind, unless Importify's terms promise a money-back guarantee.

Pro tip: Check Importify's cancellation policy on their website or in your account settings before you request a refund. Some apps offer 30-day money-back guarantees, while others do not.

How to request a refund

1. Gather all proof of your charges and cancellation.
   • Screenshot or download your invoice from Importify or Shopify showing the charge amount and date.
   • Screenshot your cancellation confirmation page.
   • Collect any emails from Importify or Shopify confirming the cancellation.
2. Contact Importify support directly.
   • Email their support team with the subject line "Refund request for [your account email]".
   • Include your full account email, the date of the charge, the amount in CAD, the reason for the refund, and attach or describe your proof documents.
   • Be polite but clear: "I cancelled my subscription on [date] and request a refund for [amount] charged on [date]. Please confirm receipt and provide a refund timeline."
3. Wait for a response (typically 5-10 business days).
   • Importify support should acknowledge your request and either approve a refund or explain why they cannot grant one.
   • If they approve, ask for a timeline and whether the refund will appear as a credit or be returned to your original payment method.
4. If Importify refuses or does not respond within 14 days, escalate to your credit card issuer.
   • Contact your bank or credit card company and file a dispute (often called a chargeback) for the charge in question.
   • Provide your bank with the same proof documents you sent to Importify.
   • Your bank will investigate and typically reverse the charge within 30-60 days if the evidence supports your case.

Escalation to consumer protection authorities

If Importify refuses to honour a reasonable refund request or continues to charge you after you cancelled, you can contact your provincial consumer protection authority. In Ontario, contact ServiceOntario Consumer Protection; in British Columbia, contact the Office of the Consumers' Advocate; in Alberta, the Fair Trading Act applies. Stopee recommends documenting all communication attempts before escalating to government agencies, as this strengthens your case.

Importify pricing plans and what you pay

Understanding what you paid and what tier you were on helps you forecast refunds and avoid surprise charges.

Note: Pricing varies by region, currency (CAD in Canada), and current promotions. Check your Shopify or Importify invoice for your exact charge. If you were offered a promotional rate (first month free, 50% off, etc.), ensure you understand when that discount ends and the regular price takes effect.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can leave you with lingering charges or lost refunds. Here are the traps we see most often.

Mistake 1: uninstalling the app without checking shopify billing

Many store owners uninstall Importify from their apps list and assume the charges stop. In reality, Shopify's billing system is separate from your app list, and a failed uninstall or system lag can leave the charge active. Always navigate to Settings > Billing after uninstalling and confirm that Importify no longer appears under your active app charges. If it still shows, uninstall again or contact Shopify Support immediately.

Mistake 2: not requesting a cancellation confirmation in writing

If you cancel through Importify's website and do not receive an automatic confirmation email, follow up with their support team requesting written proof of your cancellation. Verbal cancellations or unconfirmed account actions are hard to prove if a dispute arises later. Stopee recommends always getting written confirmation for any subscription change.

Mistake 3: assuming imported product data will be deleted

Cancelling Importify does not erase the products you imported into your store. If those products came from suppliers you no longer trust or if their pricing has changed, you need to manually delete them from your Shopify inventory after you cancel the app. Leaving old imported products live can confuse customers or lead to orders for out-of-stock items.

Mistake 4: forgetting to cancel if you signed up outside shopify

If you created an Importify account directly on their website before installing the app in Shopify, you may need to cancel in two places: uninstall the Shopify app and cancel your account on Importify's website. Uninstalling the app alone does not cancel the underlying subscription. Check both your Shopify billing and your Importify account dashboard to confirm all charges are stopped.

Mistake 5: throwing away cancellation confirmations

Screenshots, emails, and transaction IDs are your proof of cancellation. If Importify mistakenly charges you after you cancelled, these documents let you file a chargeback or escalate to consumer protection authorities quickly. Save everything in a folder on your computer with clear dates in the filenames.

Stopee's cancellation checklist for importify

Use this checklist to ensure you have cancelled completely and protected yourself from surprise charges.

Keeping or cancelling: decision table

Not sure if you should cancel yet? Use this table to weigh the pros and cons of keeping your Importify subscription versus moving on.

Contact information for further help

If you encounter billing issues, failed cancellations, or refund disputes after cancelling Importify, escalate using the channels below.

Support contacts and escalation path

First step: contact Importify support directly. Email their support team (usually support@importify.com or found in your account settings) with your account email, cancellation date, and the issue. Allow 5-10 business days for a response.

Second step: contact Shopify Support if charges persist. If you cancelled through Shopify and the charge continues, contact Shopify Support at support.shopify.com. Log in to your Shopify admin, click the Help icon (bottom right), and select "Contact Support." Describe the issue and attach your proof of uninstalling Importify.

Third step: file a dispute with your credit card issuer. If Importify and Shopify do not respond or refuse your refund, contact your bank or credit card company and file a chargeback. Provide the bank with all emails, screenshots, and transaction records you have collected.

Fourth step: contact your provincial consumer protection office. In Ontario, contact ServiceOntario Consumer Protection (1-800-889-9768 or online at www.ontario.ca/consumerprotection). In British Columbia, contact the Office of the Consumers' Advocate. In Alberta, contact the Fair Trading Act administrator. File a formal complaint if the company refuses to honour consumer rights or continues unfair billing practices.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and stop surprise charges. If you need step-by-step guidance on cancelling Importify or any other service, visit Stopee at stopee.com to access our full library of cancellation guides, consumer rights information, and escalation templates. We empower you to take control of your subscriptions and protect your budget.