Manage Keeper

How to cancel keeper password manager and protect your data

Understanding keeper and when cancellation makes sense

Keeper is a password manager and digital vault that encrypts and stores your passwords, secure files, and login credentials across all your devices using zero-knowledge encryption. This means Keeper cannot see your data even if someone breached their servers. You can access Keeper through the web, Apple App Store, Google Play Store, or directly from their website, with plans ranging from free to premium family and business tiers.

Cancelling Keeper might make sense if you've switched to a different password manager, you no longer need the premium features, or you're concerned about subscription costs. The good news is that cancelling is straightforward once you know where you subscribed. At Stopee, we help you navigate these decisions with clarity and confidence.

Why canadians cancel keeper

You might cancel Keeper for several legitimate reasons. Some users find a competitor's interface more intuitive. Others downgrade to the free tier after realizing they don't use family or business sharing features. Cost is another factor: if you subscribed years ago, you may not remember why, or you may have discovered cheaper alternatives. Life changes mean your security needs shift too.

Whatever your reason, Stopee recommends you make a deliberate choice rather than let autopay surprise you at renewal. This guide walks you through every cancellation method available to Canadian users.

Keeper pricing and plan comparison

Here's what Keeper charges Canadian users across its main plans.

Keeper prices vary slightly depending on your region and payment method. Check your account to confirm your exact rate before cancelling, especially if you subscribed several years ago.

How to cancel keeper on each platform

Your cancellation method depends on where you subscribed: Apple App Store, Google Play Store, or Keeper's website.

Cancel keeper via apple app store (iOS)

If you subscribed through your iPhone or iPad, you cancel directly in iOS Settings.

1. Open Settings on your iPhone or iPad
2. Tap your Apple ID at the top of the screen
   • If you're using an older device, tap iTunes & App Stores instead
3. Tap Subscriptions
4. Find and tap Keeper Password Manager
5. Tap Cancel subscription (or Cancel free trial if applicable)
6. Confirm by selecting your reason for cancellation and tapping Cancel again

Pro tip: Apple will ask why you're cancelling. Your answer helps Apple and Keeper improve, but it doesn't affect your cancellation. Be honest if you'd like to provide feedback.

Warning: Cancelling through iOS Settings stops auto-renewal immediately, but you keep access until the end of your current billing cycle. Mark that date in your calendar so you know when your access expires.

Cancel keeper via google play store (Android)

Android users follow a similar but separate process through the Google Play app.

1. Open the Google Play Store app on your Android device
2. Tap your Profile icon in the top right corner
3. Tap Payments and subscriptions
4. Tap Subscriptions
5. Select Keeper Password Manager
6. Tap Cancel subscription
7. Select your cancellation reason and confirm

Pro tip: If you can't find Keeper in your subscriptions list, double-check that you're logged into the correct Google account. Some people have multiple accounts linked to their devices.

Cancel keeper if you subscribed on their website

Direct website subscriptions require you to log into your Keeper account and access the billing section.

1. Go to keepersecurity.com and log in with your Keeper credentials
2. Click your username or avatar in the top right (usually in the account menu)
3. Navigate to Account settings or Billing
4. Look for your active subscription and select Manage subscription or Cancel subscription
5. Follow the prompts to confirm cancellation

Warning: Keeper's website interface can vary. If you don't see a cancellation option in Account Settings, contact Keeper support directly at support@keepersecurity.com. This is especially important if you have multiple subscriptions or add-ons active on your account.

Pro tip: Before you cancel, export any important data stored in your vault. Stopee recommends taking screenshots or exporting your vault to a secure location if you think you might need that information again.

Cancel by deleting your keeper account entirely

If you want to remove all your data and close your account permanently, account deletion also cancels your subscription.

1. Log into your Keeper account on the website or mobile app
2. Navigate to Account settings
3. Look for Delete account or Close account option
   • On mobile: tap Account then Help then Delete Keeper Account
4. Enter your master password to confirm
5. Keeper will send you a confirmation email

Warning: Account deletion is permanent and irreversible. You will lose all stored passwords, files, and encrypted data unless you've backed them up elsewhere. Do not delete your account unless you're absolutely certain.

Alternatively, you can email deleteme@keepersecurity.com with your request and account details. This method creates a paper trail, which is helpful if you need to prove you requested deletion for legal reasons.

What happens after you cancel keeper

Understanding what changes when your subscription ends helps you plan your transition to another password manager.

Access and data retention after cancellation

When you cancel Keeper, your auto-renewal stops immediately. However, you retain full access to your account and encrypted vault until the end of your current billing period. This grace period is typically your full month or year, depending on your subscription cycle.

Your encrypted data does not vanish when you cancel. Keeper's servers continue to store your vault, and you can log back in anytime to access it. The difference is that you lose premium features (like emergency access or shared folders) if you're downgrading from a paid plan to the free tier.

Pro tip: Use your remaining paid access to export or migrate your passwords to your new password manager. Don't wait until the last day to do this-give yourself at least a week to test your new system.

Data deletion and permanent removal

Cancelling your subscription does not delete your vault. If you want Keeper to remove all your data, you must delete your account separately. Keeper's retention policy states that deleted account data is removed from their systems, though backups may persist for a limited time.

Always back up any passwords or files you might need after deletion. Many Canadians forget this step and then panic when they realize they've lost access to important credentials. At Stopee, we emphasize this because it's a common source of regret.

Refunds and consumer protection in canada

Keeper's refund policy is limited, but Canadian consumer law may give you rights that Keeper's terms don't mention.

Keeper's official refund policy

According to Keeper's terms of use, because the software is delivered in full at purchase and remains available, subscriptions are generally not refundable. Refunds are at Keeper's discretion and depend on the purchase channel and circumstances.

User reports on Trustpilot show mixed results: some Canadian reviewers claim Keeper denied refunds even when cancellation occurred a few days into a renewal cycle. Others report Keeper offered partial refunds within a narrow window (often 14 to 30 days from purchase).

Refunds through apple and google

If you subscribed via Apple App Store or Google Play, those platforms have their own refund policies that may supersede Keeper's policy.

Apple refunds: Apple typically allows a refund within 14 days of purchase if you request it. Log into your Apple ID, go to Purchase history, find the Keeper charge, and select Report a problem. You can then request a refund directly from Apple.

Google Play refunds: Google usually grants refunds within 48 hours of purchase. Open Google Play Store, go to Payments and subscriptions, find Keeper, and tap Report a problem.

Warning: If you've already used Keeper's features extensively or if your refund request comes weeks or months after purchase, both Apple and Google may deny your request. Refunds are easier to obtain within days of purchase.

Your consumer protection rights in canada

Canadian consumer protection law gives you additional rights that Keeper's terms cannot override. Under the Competition Act and provincial consumer protection statutes, you're entitled to expect that a digital service works as advertised and that billing is transparent.

If Keeper failed to deliver features you paid for, charged you without consent after cancellation, or refused to honour cancellation requests, you have grounds to file a complaint with:

• Competition Bureau (Canada) - for unfair billing or deceptive practices at competitionbureau.gc.ca
• Your provincial consumer protection authority - such as Service Alberta, Consumer Protection Ontario, or Éducaloi in Quebec
• Your credit card company or bank - you can dispute the charge and request a chargeback if Keeper continues to bill you

Pro tip: Keep copies of your cancellation confirmation, screenshots of your account settings, and any emails from Keeper. These documents strengthen your case if a dispute arises. Stopee recommends taking screenshots immediately after cancelling, before you log out.

Common mistakes to avoid when cancelling keeper

Cancelling a password manager is emotional because your security depends on it. Here are the pitfalls most people encounter.

Forgetting to back up your passwords first

This is the biggest regret we hear. You cancel Keeper, then realize you didn't export your vault and now you're locked out of critical accounts. Prevent this by exporting your passwords before you hit the cancel button.

Keeper allows you to export your vault as a CSV or JSON file. Download this file, store it securely (encrypted), and import it into your new password manager before cancelling. Many password managers (1Password, Bitwarden, LastPass) have import tools that read Keeper's export format.

Cancelling via the wrong method

Some users cancel on the Keeper website but forget they also subscribed through the App Store. Both subscriptions continue to renew separately. Check all three potential subscription sources: Keeper's website, Apple, and Google Play. You may need to cancel in more than one place.

Assuming cancellation means deletion

Stopping your subscription does not erase your data. If privacy is your reason for leaving, you must take the extra step of deleting your account. Many users cancel, feel relieved, and then months later realize Keeper still has their vault stored on their servers.

Pro tip: If you're cancelling for privacy reasons, request account deletion via email to deleteme@keepersecurity.com. This creates a record that you explicitly asked Keeper to remove your data. Keep their confirmation email for your records.

Not noting your access-end date

You keep access to Keeper until the end of your paid billing cycle, but many people forget when that is. Then one day they try to log in and are surprised to find a paywall. Calendar the exact date your access expires so you're not caught off guard.

Missing the app store refund window

Apple and Google refund subscriptions within a narrow window (usually 14 to 48 hours). If you wait weeks or months to request a refund, both will deny it. Request refunds immediately if you've decided Keeper isn't right for you.

Before you cancel: a checklist

Use this checklist to ensure you don't miss a step.

• I have identified where I subscribed (Keeper website, Apple, or Google Play)
• I have exported my passwords and stored them securely
• I have tested my new password manager and imported my vault
• I have noted the date my Keeper access expires
• I have cancelled on all platforms where I may have subscribed
• I have received cancellation confirmation emails from each platform
• I have decided whether to delete my account or keep it inactive
• If deleting my account, I have backed up everything I need
• I have screenshotted my cancellation confirmation for my records

Comparing keeper to alternative password managers

If you're cancelling Keeper, you may be considering other options. Here's how leading alternatives compare on price, features, and ease of use for Canadian users.

Bitwarden and 1Password are popular with Canadians who leave Keeper because they're transparent about pricing and offer similar security features at lower cost. All of these support importing from Keeper, so your transition should be smooth.

How stopee can help you cancel with confidence

Cancelling a password manager involves trust and security concerns that go beyond a simple subscription. Stopee has helped thousands of consumers cancel complex digital services-including password managers-without losing access to critical accounts or overpaying for unused features.

Our guides at stopee.com provide step-by-step cancellation instructions tailored to Canadian users, complete with screenshots and timelines. If you encounter a refusal to cancel or a billing error, Stopee walks you through escalation to customer support and, if necessary, to your provincial consumer protection office.

Warning: If Keeper continues to charge you after cancellation, do not ignore the charges. Contact your bank or credit card company within 60 days to dispute the transaction. Stopee recommends keeping all cancellation confirmations and billing statements for this reason.

Keeper's contact information and escalation

If cancellation is blocked, support is unresponsive, or you need to enforce your cancellation after multiple attempts, use these official channels.

Standard support contact

Email: support@keepersecurity.com

Web: keepersecurity.com/contact

For account deletion specifically: deleteme@keepersecurity.com

Escalation via postal mail

If email support ignores your cancellation request, registered mail can create a legal record. Keeper's registered office address (from their privacy policy and corporate filings) is typically listed on their website. Address a formal cancellation notice to:

Keeper Security Inc.
(Check keepersecurity.com for the current mailing address, as this may change.)

Send your letter via registered mail (with signature required) stating your name, account email, subscription details, and request for immediate cancellation. Keep a copy for your records.

Canadian regulatory escalation

If Keeper refuses to honour your cancellation or continues billing after you've cancelled, escalate to:

• Competition Bureau (Canada): competitionbureau.gc.ca - for unfair billing or deceptive trade practices
• Your provincial consumer protection authority - each province has its own office
• Your credit card issuer or bank: Request a chargeback if Keeper continues to bill you after cancellation

At Stopee, we've guided consumers through these escalations successfully. Document everything-emails, screenshots, cancellation confirmations-before escalating.

Final thoughts: cancel with clarity and confidence

Cancelling Keeper is straightforward if you follow the steps above. The key is to choose the right method (App Store, Google Play, or website), export your data first, and keep proof of your cancellation. Remember that cancelling stops auto-renewal but doesn't delete your vault-that requires a separate account deletion request.

If Keeper refuses to cancel or continues billing, your consumer rights under Canadian law protect you. Contact support, escalate if needed, and use your credit card's dispute resolution if charges persist.

Stopee has helped thousands of consumers cancel password managers, streaming services, and subscription software with confidence. Whether you're switching to a new password manager or simply no longer need Keeper, our guides ensure you don't lose access to critical accounts, waste money on unused subscriptions, or fall victim to dark patterns designed to trap you.

Start your cancellation today using the steps above, and visit Stopee at stopee.com for guidance on cancelling any other subscriptions holding you back.