Manage Listening.Io

How to cancel Listening.Io and recover your subscription cost

Understanding Listening.Io and why you might want to cancel

Listening.Io (Listening App Inc.) is a text-to-speech subscription service that converts PDFs, websites, and eBooks into spoken audio with multiple voice options and playback speeds. You access it through a web app or mobile apps on Apple and Android devices. The service charges in USD and offers both monthly and annual billing plans.

If you're here, you likely want out. Maybe the app wasn't what you expected. Perhaps you're being charged unexpectedly. Or you've found a better alternative. Whatever brought you here, Stopee is here to walk you through the process step by step and help you recover any money you're owed under Canadian consumer law.

What Listening.Io costs right now

Pricing varies depending on where you subscribe. Here's the current breakdown in Canadian dollars (approximate conversions from USD):

Notice that app versions cost more than the web version. If you signed up through the App Store or Google Play, you're paying a premium.

When you should cancel Listening.Io

You should cancel if you're not using the service regularly, if you've found a competitor that works better for you, or if charges are surprising you. You should definitely cancel if you're being billed after requesting cancellation - that's a red flag under Canadian consumer protection law.

Stopee has received reports from Canadian users who cancelled but continued seeing charges on their credit card. If this has happened to you, cancellation is urgent, and you have legal protections on your side.

How to cancel Listening.Io step by step

Your cancellation method depends on where you subscribed. Follow the correct path for your situation to avoid failed cancellations.

Cancel through the Listening.Io website

If you signed up directly on Listening.Io's website and pay with a credit or debit card, use this method:

1. Go to app.listening.com/app in your web browser and sign in with your email and password.
2. Click on Settings or navigate to the Plan page in your account menu.
3. Look for the button labeled "Cancel Subscription" or "Cancel plan" and click it.
4. Confirm the cancellation when prompted. You may see a retention offer - you can ignore it if you're certain.
5. Wait for a confirmation email from Listening.Io. Save this email; you'll need it if you request a refund.

Pro tip: Take a screenshot of the confirmation screen and save the confirmation email in a separate folder. Stopee recommends keeping this proof for at least 90 days in case you need to dispute a charge with your bank.

Warning: Some users report that the cancel button doesn't work or takes several attempts. If you click "Cancel Subscription" and nothing happens, refresh the page and try again. If the button remains unresponsive, move to the email support method below.

Cancel through apple app store (iOS)

If you subscribe through the Apple App Store on your iPhone or iPad, Apple handles the cancellation, not Listening.Io directly:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Listening in the list and tap it.
5. Tap Cancel Subscription or Remove.
6. Confirm the cancellation.

Pro tip: After you cancel, you'll see "Expires on [date]" - this means you can use the app until the end of your current billing cycle. You won't lose access immediately.

Warning: Don't delete the Listening app from your phone until after your billing cycle ends. Deleting the app does NOT cancel your subscription - only the method above will stop the charges.

Cancel through google play (Android)

If you subscribe through Google Play on an Android device, follow these steps:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Choose Listening from the list.
6. Tap Cancel subscription.
7. Follow the prompts to confirm.

Pro tip: You can also manage this on any desktop browser by going to myaccount.google.com, selecting Payments and subscriptions, then Subscriptions, and finding Listening there.

Cancel by contacting support directly

If the cancellation buttons don't work or you want documented proof that you cancelled, email Listening.Io's support team:

1. Send an email to support@listening.io or support@listening.com.
2. Use the subject line: "Cancel Subscription"
3. Include:
   • Your full name
   • Your account email address
   • The date your subscription started
   • A clear statement: "I want to cancel my subscription effective immediately"
4. Ask them to confirm the cancellation in writing and provide the cancellation date.
5. Save the email thread for your records.

Expect a response within 3 to 5 business days, though some Stopee users have reported longer delays. If you don't hear back within a week, send a follow-up email referencing your original request.

What happens after you cancel Listening.Io

Cancellation doesn't happen instantly, and understanding the timeline protects you from unexpected charges.

Your access after cancellation

Once you cancel, you retain full access to Listening.Io features until the end of your current billing period. If you paid for a month, you get the full month. If you're on annual billing, you get access until the end of that year. You don't lose features mid-cycle.

After that final billing cycle ends, your access stops. You won't be able to convert new documents or access the app, though Listening may keep your account data on file according to its privacy policy.

What happens to your files and account

Cancellation does not automatically delete your uploaded documents or account. If you have important files or listening history you want to keep, download or export them before your access expires. Once your subscription ends, you won't be able to download them.

Stopee recommends exporting any content you created before the final billing cycle ends. Check Listening.Io's settings or help section for an export option, or contact support to ask about data retrieval.

Stop future automatic renewals

The most important result of cancellation is this: no more charges after your final billing date. When you cancel through the website, App Store, or Google Play, the system removes the payment method from the renewal process. Automatic charges stop.

However, monitor your credit card or bank statement for 30 days after your final billing cycle ends. If Listening.Io charges you again after you've cancelled, that's a billing error - and you have legal remedies.

Refunds and getting your money back

Listening.Io offers a 30-day refund window, but the rules depend on where you subscribed.

Refunds for web purchases

If you subscribed directly through Listening.Io's website, you can request a refund within 30 days of your most recent payment:

1. Email support@listening.com with the subject "Refund Request".
2. Include your account email, the date of the payment, and your receipt (if you have it).
3. Explain briefly why you want the refund (you don't need a detailed reason).
4. The support team will review your request and respond within 3 to 5 business days.
5. If approved, the refund goes back to your original payment method within 5 to 7 business days.

Pro tip: If you're outside the 30-day window, mention this in your email and ask them to consider a one-time courtesy refund anyway. Stopee has seen users succeed with this approach, especially if they cancel within 60 days.

Warning: If Listening.Io rejects your refund request, don't give up. You have consumer protection rights in Canada that may override their stated policy.

Refunds for app store purchases (iOS)

Apple handles refunds for in-app purchases, not Listening.Io:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon and select Subscriptions.
3. Find Listening and tap it.
4. Tap Report Problem or Report an issue.
5. Select I'd like a refund.
6. Choose a reason from the dropdown.
7. Submit your request.

Apple will email you within 48 hours with a decision. If approved, the refund appears in your Apple account or original payment method within 3 to 5 business days.

Refunds for google play purchases (Android)

Google Play also handles refunds independently:

1. Go to myaccount.google.com in a web browser.
2. Select Payments and subscriptions, then Subscriptions.
3. Find Listening and click it.
4. Click Manage subscription and then Report problem or Contact support.
5. Request a refund and explain your reason.
6. Google will respond within 48 hours.

If Google approves the refund, it goes back to your original payment method within 3 to 7 business days.

What to do if your refund is denied

If Listening.Io, Apple, or Google refuses your refund, you have legal options under Canadian consumer protection law. This is where Stopee's guidance becomes critical.

Under the federal Competition Act and provincial consumer protection statutes, you have the right to a refund if a service is defective, not as described, or if billing continues without consent. If Listening.Io charged you after you requested cancellation, you're entitled to a full refund regardless of their 30-day policy.

Keep all evidence: confirmation emails, cancellation screenshots, bank statements showing charges, and all support email correspondence. With this documentation, you can file a complaint with your provincial consumer protection office or escalate to your bank for a chargeback.

Your consumer protection rights in canada

Canadian law gives you powerful protections that Listening.Io's terms cannot override.

What the law guarantees you

Under the Competition Act (federal) and consumer protection laws in provinces like Ontario, British Columbia, and Alberta, you have these rights:

• The right to cancel a digital subscription within a reasonable time without penalty.
• The right to a refund if the service is defective or doesn't match the description.
• The right to a refund if the business continues billing you after you've cancelled.
• Protection against deceptive billing practices and hidden charges.

These rights exist even if Listening.Io's cancellation policy says something different. Consumer protection law takes precedence.

Where to complain if Listening.Io won't cooperate

If Listening.Io refuses to process your cancellation or denies a refund you believe you're owed, escalate:

• Your provincial consumer protection office: Each province has a consumer protection branch (Ontario's is ontario.ca/consumers, BC's is consumerprotectionbc.ca). You can file a formal complaint.
• The Competition Bureau of Canada: If you believe Listening.Io is engaging in unfair business practices, contact the Competition Bureau at competition.gc.ca.
• Your bank or credit card company: You can request a chargeback if Listening.Io won't refund you. Present your cancellation proof and evidence of ongoing charges.
• Small claims court: In your province, you can sue for the refund amount if it's within the court's jurisdiction (usually $15,000 or less).

Stopee strongly recommends documenting everything before escalating. Emails, screenshots, and bank statements are your evidence.

Common mistakes and how to avoid them

Cancelling a subscription sounds simple, but small mistakes can leave you stuck paying for months longer than intended.

Mistake 1: deleting the app instead of cancelling

This is the most common error. You cannot cancel through the app itself. Deleting the Listening app from your phone does nothing to your subscription. You must cancel through the web portal, App Store, Google Play, or email support. Check that you've taken one of those four actions before you delete the app.

Mistake 2: missing the 30-day refund window

Listening.Io's stated policy gives you 30 days from the date of payment to request a refund. If you pay monthly, that 30-day window resets each month. If you pay yearly, you have 30 days from the annual charge. Mark your calendar or set a phone reminder on payment day plus 25 days to stay in the safe zone.

Mistake 3: not keeping cancellation proof

If you cancel through the web portal, screenshot the confirmation. If you cancel via email, save the entire email thread. If you cancel through App Store or Google Play, take a screenshot showing "Expires on [date]". These details matter if you need to prove you cancelled when disputing charges later.

Mistake 4: assuming your billing cycle ended

Cancelling and your billing cycle ending are not the same day. If you cancel on the 15th but your monthly cycle renews on the 28th, you'll be charged again on the 28th. You keep access until the 28th, and the charge is final. Only cancel if you're comfortable with that final charge, or request a refund immediately afterward.

Mistake 5: not checking your statement after cancellation

Stopee recommends checking your credit card statement 7 days after your expected final billing date. If Listening.Io charged you again after cancellation, report it to your bank within 60 days of the unexpected charge. The sooner you report it, the easier the chargeback process.

Reviews and what other canadians report

Listening.Io has mixed ratings online. On Trustpilot and in Reddit communities, Canadian users report both praise and serious complaints.

Common complaints

The most frequent issues Stopee has documented include: app crashes and glitches, difficulty reaching customer support via email, delayed responses to cancellation requests (up to 14 days), and continued charges after users say they cancelled. Some users report cancelling multiple times before charges actually stopped. A smaller group reports that support eventually issued refunds after persistence, but only after weeks of back-and-forth.

What users praise

Positive reviews highlight the quality of the voice synthesis, a wide range of voice options, and fast text-to-speech conversion. Users who had no issues with cancellation or billing report being satisfied with the service itself. The problem, they say, is the backend and support experience, not the core product.

The takeaway for your decision

If you're considering signing up, understand that Listening.Io's strength is its feature set, but its weakness is customer support and billing transparency. If you do sign up and later cancel, expect to follow up persistently. Keep records of every interaction.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly and protected yourself:

If unexpected charges appear

If Listening.Io charges you after your final billing date, take these steps within 60 days:

1. Email support@listening.com with the subject "Unauthorized charge after cancellation" and include your cancellation proof.
2. Contact your bank or credit card company and report an unauthorized charge or billing error. Provide your cancellation confirmation as evidence.
3. If the bank doesn't help within 30 days, file a complaint with your provincial consumer protection office.

Contact information and how to reach Listening.Io

You can reach Listening.Io only by email. There is no mailing address, phone number, or live chat available for Canadian customers.

Support email: support@listening.io or support@listening.com

Send cancellation requests and refund inquiries to either address. Response times vary from 3 to 14 business days. If you don't receive a response within 10 business days, send a follow-up email referencing your original request and the date you sent it.

Because Listening.Io offers no phone or postal address for complaints, email is your primary documented channel. Always keep copies of your correspondence for records.

Final thoughts on your cancellation journey

Cancelling Listening.Io is straightforward if you follow the correct method for your subscription type and keep thorough records. The real protection comes from understanding your Canadian consumer rights and acting quickly if charges continue after cancellation.

You are not locked in. You can cancel anytime. You can request a refund within 30 days, and you can pursue remedies through your bank or provincial authorities if Listening.Io doesn't cooperate. Your rights are backed by law, not by the company's policy.

Stopee has helped thousands of consumers navigate subscription cancellations with confidence and recover money they believed was lost. Whether you're cancelling because you found a better tool, because you're not using the service, or because you've spotted unauthorized charges, Stopee provides the clarity and step-by-step guidance you need. Take action today, document everything, and don't hesitate to escalate if support doesn't respond. You've got this, and Stopee is here to remind you that your rights matter.