Manage Liveplan

How to cancel liveplan in canada and protect your business data

What liveplan is and why you might cancel

Liveplan is a cloud-based business planning platform that helps entrepreneurs and small business owners craft lender-ready business plans, financial forecasts, and one-page pitches. The service offers step-by-step guidance, hundreds of sample plans, an AI assistant, and integrations with accounting software like QuickBooks and Xero. If you subscribed expecting deeper features or found the cost no longer aligns with your business needs, cancelling is straightforward-but timing matters when refunds are involved.

At Stopee, we've helped thousands of Canadian business owners navigate subscription cancellations, and we know that Liveplan subscribers sometimes cancel because they've outgrown the platform, switched to a different planning tool, or simply want to pause spending while focusing on execution rather than planning.

Common reasons to cancel liveplan

You might cancel if the platform no longer fits your workflow, you've completed your business plan and don't need ongoing updates, you prefer a competitor's features, your subscription costs are growing faster than your revenue, or you want to consolidate tools and use only your accounting software for forecasting.

When you should keep liveplan

Keep your subscription if you regularly update your financial forecasts, need to model "what if" scenarios (especially Premium plan features), plan to pitch investors or secure funding soon, or use the AI assistant for ongoing business guidance. If you're early in your business journey and still iterating your plan, the value may be worth the monthly cost.

Liveplan pricing in canada

Understanding what you're paying helps you decide if cancellation is the right move.

Note: Liveplan publishes pricing in US dollars on its official website (Standard US$20/month; Premium US$40/month; Expert approximately US$16/month). The Canadian dollar amounts above are approximate conversions and may vary based on current exchange rates. Always check Liveplan's website for the most current CAD rates before you cancel, so you understand exactly what you're avoiding going forward.

Your consumer rights under canadian law

Before you cancel, know what Canadian consumer protection law entitles you to.

The consumer protection act and cooling-off periods

Canada's federal and provincial consumer protection laws give you specific rights when you subscribe to services online. Most provinces, including Ontario, British Columbia, and Alberta, allow a cooling-off period of 14 days from the date of purchase during which you can cancel and request a full refund without penalty. This applies to subscriptions purchased directly from Liveplan's website or through third-party app stores.

Important: If you're within the first 14 days of your subscription, you have the legal right to cancel and demand a refund under consumer protection law, regardless of Liveplan's stated money-back guarantee. Liveplan's own 35-day money-back guarantee is more generous than the legal minimum, but the law protects you even if the company's policy were less generous.

Subscription auto-renewal rules

Canadian law requires that any online subscription service obtain your clear, informed consent before charging you for renewal. When you cancel, the company must stop charging you after your current billing period ends. If Liveplan continues to charge you after you've submitted a cancellation request, you have grounds to dispute the charge with your credit card company or bank and escalate to your provincial consumer protection authority.

How to cancel your liveplan subscription

The cancellation process depends on whether you subscribed directly through Liveplan's website or through an app store.

Cancelling a direct liveplan subscription

If you signed up at Liveplan's website using your email and password, follow these steps to cancel from your account dashboard.

1. Log into your Liveplan account using your email and password.
   • Go to www.liveplan.com and click "Sign In" at the top right.
   • Enter your email and password and click "Log In".
2. Navigate to your account settings.
   • Click your profile icon or name in the top-right corner of the dashboard.
   • Select "Manage Account" or "Account Settings" (exact wording may vary).
3. Find and click "Cancel Account" or "Cancel Subscription".
   • Liveplan may ask you why you're leaving; this feedback is optional but helps the company improve.
   • Read the cancellation confirmation carefully to confirm your access end date.
4. Confirm your cancellation request.
   • Liveplan will send you a confirmation email; save this for your records.
   • Your access will remain active until the end of your current paid billing cycle.
5. Download all your plans, forecasts, and financial documents before the end date.
   • Warning: Liveplan does not guarantee permanent access to your projects after your subscription ends. Export or download every plan, forecast, and export file you created.
   • Use Liveplan's export features to save your data as PDF or Excel files to your computer.
6. Verify that your renewal has stopped.
   • After your billing cycle ends, confirm that no new charge appears on your credit card or bank statement.

Pro tip: If you cannot find the "Cancel Account" button in your settings, contact Liveplan's customer support by email or chat before attempting to cancel. Sometimes the button is located in a different menu depending on your account type or subscription origin.

Cancelling a subscription purchased through apple app store

If you subscribed through Apple (iPhone or iPad), Apple controls your renewal, and you must cancel through your Apple account, not through Liveplan directly.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, tap "Settings" from your home screen.
2. Tap your Apple ID at the very top of the screen.
   • You may need to scroll up to see it.
3. Select "Subscriptions".
   • This shows all active and past subscriptions linked to your Apple ID.
4. Find "Liveplan" in the list and tap it.
   • If you don't see Liveplan, scroll down to check past or inactive subscriptions.
5. Tap "Cancel Subscription" and confirm.
   • Apple will show you the date your access ends; note this date.
6. Request a refund if you are within 14 days of purchase.
   • In the same Subscriptions menu, find the purchase, tap "Report an Issue", and explain why you want a refund.
   • Apple reviews refund requests within a few days and credits your account if approved.

Warning: Cancelling through your Apple Settings does not automatically trigger a refund. You must specifically request a refund through the "Report an Issue" option if you want your money back and are within the 14-day window.

Cancelling a subscription purchased through google play

If you subscribed through Google Play on an Android device, Google manages your subscription and billing.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions" then "Subscriptions".
   • This displays all your active and past app subscriptions.
3. Tap "Liveplan".
   • If you don't see it immediately, scroll to find it.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm; tap "Yes" to proceed.
   • Your access ends at the end of your current billing period.
5. Request a refund within 14 days if eligible.
   • In the same Subscriptions menu, tap Liveplan and then "Request a refund".
   • Google reviews your request and processes refunds within a few business days if approved.

Pro tip: Google Play typically honors refund requests within the first 14 days of a purchase, even for subscriptions. If you're outside this window, a refund is unlikely unless you can demonstrate a billing error or that the service was unavailable to you.

What happens after you cancel

Cancelling stops future charges, but your experience on the platform doesn't end immediately.

How long you keep access

When you cancel a direct Liveplan subscription, your access normally remains active until the end of the billing period you have already paid for. For example, if you cancel on the 15th of a month and your billing cycle ends on the last day of that month, you keep full access through the last day. You will not be charged again after that date.

If you cancelled through Apple or Google, the same rule applies: you retain access until the end of the paid period, after which renewal stops and the app becomes inaccessible on your device.

Protecting your business data

Liveplan does not promise to keep your plans and forecasts indefinitely after cancellation. This is a critical step many users skip. Before your access ends, download every project you've created.

• Log into your account and navigate to each plan or forecast.
• Use Liveplan's export or download features to save files as PDF, Excel, or Word documents.
• Store these files on your computer, an external hard drive, or a cloud storage service like Google Drive or Dropbox.
• Test one file to ensure it opened correctly after download.

Once your access ends, you won't be able to log back in to retrieve this information, so act before your cancellation takes effect.

Refunds and money-back guarantees

Liveplan offers a 35-day money-back guarantee, but it requires action on your part and doesn't apply in all situations.

The 35-day money-back guarantee

Liveplan promises a full refund if you request one from their Customer Advocacy team within 35 days of your initial purchase. Cancelling alone does not trigger a refund. You must contact Liveplan's support team and explicitly ask for your money back.

To request a refund within the 35-day window:

1. Contact Liveplan Customer Advocacy by email, live chat, or phone within 35 days of purchase.
2. Clearly state that you want a full refund and provide your account email and order date.
3. Liveplan will process your refund and credit your original payment method within 5 to 10 business days.

Pro tip: Email Liveplan's support team rather than using chat if you want a written record of the refund request. Save their response and any confirmation number they provide.

Refunds outside the 35-day window

After 35 days, Liveplan treats your current billing cycle as non-refundable. Cancelling stops future charges, but you won't recover the month you've already paid for. However, Canadian consumer law may offer a path forward if you believe the service failed to deliver what was promised or if you discover the subscription was misleading during purchase.

Disputing charges with your bank or credit card company

If Liveplan continues charging you after you've cancelled, or if you believe a charge was unauthorized, contact your bank or credit card company immediately to dispute it.

• Call the customer service number on your credit card or bank statement.
• Explain that you cancelled your Liveplan subscription and that charges continued without authorization.
• Provide the dates of the charges, your cancellation confirmation email, and any communication from Liveplan.
• Your bank can reverse the charges and may issue a chargeback to Liveplan, forcing them to refund you.

Warning: Multiple chargebacks can hurt Liveplan's merchant account, so the company has strong incentive to refund you rather than dispute the charge. This is your last-resort lever if Liveplan refuses a legitimate refund claim.

Common cancellation mistakes to avoid

We know that cancelling a subscription can feel frustrating, especially when you've invested time building your plans. Here are the traps we see most often.

Forgetting to download your data before access ends

This is the mistake we see most often, and it can be permanent. Once your subscription ends, you lose access to your Liveplan dashboard and cannot retrieve your plans, forecasts, or financial projections. If you need these documents for tax purposes, investor pitches, or future planning, you'll have no way to recover them after cancellation. Download everything before your access expires.

Confusing cancellation with refund requests

Cancelling your account and requesting a refund are two separate actions. Cancelling stops future charges, but it does not automatically entitle you to money back. If you're within 35 days and want a refund, you must contact Liveplan's Customer Advocacy team separately.

Cancelling through the app instead of your account

If you subscribed through an app store, you must cancel through that same app store (Apple or Google), not through the Liveplan app itself. Cancelling through the Liveplan app may close your account but won't stop the app store from charging you. Always cancel at the source of the subscription.

Ignoring the cancellation confirmation email

When you cancel, Liveplan sends a confirmation email with your cancellation date and access end date. Save this email. You'll need it if you ever dispute a charge or need proof that you requested cancellation.

After you cancel: next steps and alternatives

Cancelling Liveplan is just one step in your business planning journey.

Exporting your data to a new tool

After you download your Liveplan files, consider moving your forecasts to another platform if you plan to continue business planning. Many business owners export their financial projections to Excel or Google Sheets, or migrate to a dedicated accounting tool like QuickBooks, Xero, or FreshBooks that includes forecasting features built in.

Keeping your plans current

Even if you cancel Liveplan, your business plan and financial forecasts remain valuable strategic documents. Save them somewhere accessible (cloud storage, shared drive, or printed copies) and update them quarterly or as your business circumstances change. You don't need Liveplan's platform to maintain and evolve your plan.

Escalating disputes and seeking regulatory help

If Liveplan refuses to honour your cancellation request, continues charging you, or denies a refund you believe you're entitled to, escalation pathways exist.

Contacting your provincial consumer protection authority

Every Canadian province has a consumer protection office that investigates complaints about unfair business practices and subscription abuse.

• Ontario: ServiceOntario Consumer Protection Act line: 1-800-889-9768 or submit a complaint online at ontario.ca.
• British Columbia: Consumer Protection BC at 1-888-564-9963 or consumerprotectionbc.ca.
• Alberta: Alberta Fair Trading Act enforcement through Service Alberta at 1-877-427-4088 or servicealberta.ca.
• Other provinces: Search your province name plus "consumer protection" to find the relevant office.

When you file a complaint, provide your account email, dates of charges, proof of your cancellation request, and any email exchanges with Liveplan. The consumer protection authority will investigate and may force Liveplan to refund you or correct their billing practices.

Disputing through your payment provider

If Liveplan continues charging you after cancellation, your credit card company or bank has a legal obligation to dispute unauthorized charges. This is often faster than waiting for a regulatory investigation.

Cancellation checklist

Use this checklist to ensure you complete every step and protect yourself.

Why stopee exists to help you

Cancelling subscriptions should be simple, but companies often make the process confusing to discourage you from leaving. Stopee is here to translate that complexity into clear, actionable steps.

At Stopee, we believe every Canadian consumer deserves transparent, jargon-free guidance on how to cancel services without losing money or data. Our team has reviewed hundreds of subscription services and compiled the exact steps, timelines, and consumer protections that apply to each one. Whether you're cancelling Liveplan or another service, Stopee has helped thousands of consumers cancel confidently, recover refunds they were entitled to, and move forward with full control over their spending.

Your business plan is your intellectual property. Your financial forecasts belong to you. When you cancel Liveplan, protect what you've built by downloading your data first, requesting a refund if you're eligible, and knowing your rights under Canadian consumer law. Stopee stands with you every step of the way, from cancellation through escalation. Visit Stopee.com today to explore cancellation guides for other services and take back control of your subscriptions.