Manage Lucid

How to cancel your lucid subscription or reservation in canada

Understanding lucid and why you might want to cancel

Lucid operates two distinct services in Canada that require different cancellation approaches. Lucid software is a subscription-based digital product processed through Paddle, while Lucid Motors handles vehicle reservations and purchases directly. This guide walks you through cancelling either service, understanding your refund rights, and protecting yourself from common traps.

Whether you signed up for a subscription you no longer need or you're reconsidering a vehicle reservation, Stopee is here to help you navigate the cancellation process with confidence and clarity.

What lucid offers

Lucid provides subscription-based software tools for productivity and digital workflow management. Lucid Motors, the automaker subsidiary, manages vehicle reservations and sales in Canada through its customer care team. Both services allow cancellation, but the processes and refund policies differ significantly.

Common reasons to cancel

You might cancel your Lucid subscription if you're not using the software, prefer a competing tool, or experienced billing issues. For vehicle reservations, you may cancel if your circumstances change, you want to explore other electric vehicles, or you need your deposit back. Whatever your reason, cancelling should be straightforward and transparent.

Your consumer rights in canada

Canadian consumer protection law gives you specific rights when cancelling digital services and vehicle reservations.

The canadian consumer protection act

Under the Canadian Consumer Protection Act, you have the right to cancel most distance contracts within 14 days of purchase, no questions asked. This applies to Lucid's software subscriptions. You must receive written confirmation of your cancellation, and refunds must be processed within 15 days of receiving your cancellation notice.

If Lucid refuses to refund you after 14 days and claims no refund policy exists, escalate your complaint to your provincial consumer protection agency. In British Columbia, contact the Office of the Superintendent of Motor Vehicles. In Ontario, file a complaint with Consumer Protection Ontario.

Your rights with vehicle reservations

Vehicle reservation agreements are contracts, and cancellation rights depend on what you signed. The deposit protection rules vary by province. In British Columbia, deposits on vehicle purchases are subject to the Motor Dealer Act. Always review your reservation agreement for the specific deposit refund terms before you cancel.

Cancellation methods for lucid

Stopee has identified four reliable ways to cancel your Lucid service, each with distinct advantages and timelines.

Cancel your subscription online (fastest)

The online method is your quickest route and leaves a digital record of your cancellation request.

1. Log into your Lucid account at your subscription portal
   • Use the email address linked to your account
   • Click "Forgot password" if you need to reset access
2. Navigate to Subscription, Billing, or Account Settings
   • Look for a tab labeled "Manage Subscription" or "Billing"
   • Select the active subscription you want to cancel
3. Select "Cancel Subscription" or "End Membership"
   • Read any exit survey (optional but helpful for feedback)
   • Confirm your cancellation
4. Save and screenshot the confirmation page or confirmation email
   • Take a screenshot showing the cancellation date
   • Forward the confirmation email to yourself or print it
5. Verify cancellation within 24 hours
   • Log back in to confirm the subscription no longer shows as active
   • Check your email for a cancellation confirmation message

Pro tip: Cancellation through the online portal typically takes effect at the end of your current billing cycle, not immediately. Your access continues until that date, but you will not be charged again.

Cancel through the paddle portal (if applicable)

If your Lucid subscription was purchased through Paddle, you can manage it directly in the Paddle customer portal.

1. Locate your Paddle receipt email
   • Search your inbox for emails from "Paddle" or "Lucid via Paddle"
   • Open the most recent receipt
2. Click the customer portal link in the receipt
   • This link takes you directly to your Paddle subscription dashboard
   • No second login required if accessed within 30 days
3. Select "Manage Subscription" from the portal dashboard
   • Review your current plan and next billing date
   • Click the "Cancel" or "Delete Subscription" button
4. Confirm the cancellation and save the confirmation reference number
   • Paddle displays a cancellation ID
   • Email yourself this reference for your records

Warning: Paddle cancellations also take effect at the end of your billing cycle. You will retain full access until that date.

Cancel by phone (for reservations and direct support)

Calling Lucid's customer care team is the most direct method for cancelling vehicle reservations and is available toll-free across Canada.

1. Call Lucid Customer Care at 1-888-995-8243 (toll-free, Canada)
   • Available during business hours
   • Have your account email, reservation number, or order number ready
2. Confirm you are speaking with a customer service representative
   • Ask for the representative's name and ID number
   • Note the current date and time
3. State your cancellation request clearly
   • Say: "I would like to cancel my Lucid subscription/reservation effective [date]"
   • Specify whether this is immediate or end-of-billing-cycle
4. Request a cancellation reference number and written confirmation
   • Ask the representative to email you a cancellation confirmation
   • Confirm the email address they will send to
   • Write down the reference number they provide
5. Verify the cancellation in writing within 24 hours
   • Check your email for the promised confirmation
   • If you don't receive it, call back and request it again

Pro tip: Call during early business hours (8 a.m. to 10 a.m. EST) to reach a representative faster. Always ask for written confirmation, even if the representative seems helpful.

Cancel by email (documented trail)

Email cancellation creates a written record that protects you in disputes and is ideal for formal requests.

1. Open a new email and address it to customercare@lucidmotors.com
2. Include the following details in the subject line: "Cancellation Request - [Your Account Email]"
3. Write your cancellation request in the email body
   • State your full name
   • Provide your account email address
   • Include your order number or reservation number (if applicable)
   • Specify the date you want cancellation to take effect
   • State whether you are requesting a refund
4. Send the email and create a backup copy
   • Forward the sent email to yourself
   • Take a screenshot of the sent message
5. Follow up if you don't receive a reply within 5 business days
   • Send a follow-up email with "RE:" in the subject line
   • Reference your original cancellation email date

Cancel by postal mail (formal, legally binding)

For formal cancellations or if online and phone methods fail, send a signed letter to Lucid's registered address.

1. Prepare a cancellation letter on plain paper
   • Include your full name, address, and phone number
   • State the date of the letter
   • Address it to "Lucid Motors Canada ULC, Customer Care"
   • Include your account email and order/reservation number
   • Request cancellation effective a specific date (14 days from mailing is safe)
   • Request written confirmation of the cancellation
2. Sign and print the letter
3. Mail the letter by registered mail or courier with tracking
   • This creates proof of delivery
   • Keep the receipt and tracking number
4. Send to: Lucid Motors Canada ULC, Suite 2300, Bentall 5, 550 Burrard Street, Vancouver, BC V6C 2B5, Canada
5. Keep a copy of the letter and mailing receipt for your records
   • File these with your account documents
   • Check your email 10 business days after mailing for confirmation

Warning: Do not send a cancellation letter by regular mail without tracking. Always use registered mail or a courier service so you can prove Lucid received your request.

Refund policy and what to expect

Lucid's refund eligibility depends on when you cancel and what you are cancelling.

The 14-day money-back guarantee

Lucid honours a 14-day full refund guarantee for new subscribers to monthly and annual plans. This is your strongest protection under Canadian consumer law and Lucid's published policy.

To claim your refund, cancel within 14 days of your initial purchase and request a refund explicitly. Refunds are processed through Paddle and typically appear in your account within 5 to 10 business days. Do not assume cancellation alone triggers a refund; you must request it in writing.

Refunds after 14 days

After the 14-day window closes, Lucid does not automatically refund prorated amounts for the remainder of your billing cycle. If you cancel on day 20 of a 30-day cycle, you forfeit the final 10 days of service.

Exceptions exist for documented issues like technical outages, duplicate charges, or billing errors. Contact customer care with proof (screenshots, email records, transaction statements) and request a case review. Stopee recommends documenting any technical issues immediately so you have evidence if you need to escalate.

Vehicle reservation refunds

Refunds for Lucid Motors vehicle reservations are governed by your reservation agreement and provincial consumer protection rules. Review the deposit terms in your agreement for the refund timeline and any conditions. Contact customer care at 1-888-995-8243 to request your deposit back and ask for written confirmation of the refund amount and expected processing time.

Pro tip: If Lucid delays your refund beyond the stated timeline, file a complaint with your provincial consumer authority. In British Columbia, contact the Office of the Superintendent of Motor Vehicles. In Ontario, contact Consumer Protection Ontario.

Lucid pricing and plan comparison

Understanding your current plan helps you make an informed cancellation decision and ensures you are cancelling the right subscription.

What happens after you cancel

Cancellation is not the end of the process. Understand what to expect so you are not caught off guard.

Your access after cancellation

Your Lucid subscription remains active and fully functional until the end of your current billing cycle. If you cancel on day 15 of a 30-day cycle, you keep access through day 30. You will not be charged again after the cycle ends.

Your account data is retained by Lucid unless you request deletion separately. If you want your account completely removed, ask customer care to delete all your personal information and archive your data.

Refund timeline

If you are eligible for a refund, expect the money to return to your original payment method within 5 to 10 business days. Paddle-processed refunds sometimes take longer. If you do not see the refund after 10 business days, contact customer care with your cancellation reference number and request a status update.

Billing confirmations and statements

You should receive a final billing statement showing your last charge and the cancellation date. Review this statement to confirm you were not charged after cancellation. If you see a charge after your cancellation date, contact customer care immediately and dispute the charge with your bank if necessary.

Common mistakes when cancelling lucid

Cancellation feels straightforward, but small mistakes can delay refunds or leave you charged. We have seen these traps many times, and you can avoid them with awareness.

Assuming cancellation triggers an automatic refund

Cancelling your subscription does not automatically initiate a refund. You must request the refund separately, in writing, within 14 days of purchase. Email customer care and explicitly say: "I am requesting a full refund under the 14-day money-back guarantee." Do not assume silence means approval; follow up if you don't hear back within 5 business days.

Not requesting written confirmation

If Lucid later claims you never cancelled, a verbal cancellation over the phone leaves no proof. Always request a cancellation reference number and written confirmation via email. Screenshot this confirmation and save it permanently. Stopee has helped thousands of customers resolve refund disputes by simply producing a cancellation confirmation email.

Cancelling without checking your billing date

If you cancel on day 29 of a 30-day cycle, you lose almost nothing. If you cancel on day 2, you forfeit 28 days of service. Log into your account, note your next billing date, and plan your cancellation for just before that date. This maximises the value you get from your remaining access.

Forgetting to cancel your subscription when downgrading

If you switch from an annual plan to a monthly plan, your old subscription may still be active. Always verify that your original subscription shows as "Cancelled" in your account dashboard. You only want one active subscription at a time.

Ignoring follow-up emails about cancellation

After you cancel, Lucid may send you emails asking to reconsider or offering discounts. These are marketing messages, not cancellation reversals. If you want to stay cancelled, do not click any "re-activate" buttons or reply to these emails. Delete them and stay the course.

Cancellation checklist for lucid

Use this checklist to confirm you have completed every step and protect yourself from oversights.

• Locate your account email address and log into your Lucid account dashboard
• Note your next billing date and current plan type (monthly or annual)
• Choose your cancellation method and initiate the request
• Request and save a cancellation reference number
• Confirm your cancellation in writing (email or screenshot)
• Check your account within 24 hours to verify cancellation status
• If eligible for a refund, submit a refund request within 14 days of purchase
• Note the refund request date in your calendar for follow-up (5-10 business days)
• Monitor your bank or credit card account for the refund appearance
• Check your billing statement to confirm no charges appear after your cancellation date
• If the refund does not appear after 10 business days, contact customer care with your reference number

When to escalate your cancellation complaint

Most Lucid cancellations are processed smoothly, but you have legal recourse if the company refuses to honour your request or withhold your refund.

If lucid ignores your cancellation request

If you have sent multiple cancellation requests (by email, phone, and postal mail) and received no response after 10 business days, file a complaint with your provincial consumer protection authority. In British Columbia, contact the Office of the Superintendent of Motor Vehicles. In Ontario, contact Consumer Protection Ontario. Provide copies of all your cancellation requests and a timeline of your attempts to reach the company. Stopee recommends including screenshots of unread confirmation messages and delivery receipts.

If lucid refuses to refund your money

If you cancelled within 14 days and Lucid refuses your refund, invoke the Canadian Consumer Protection Act. The company must process your refund within 15 days of receiving your cancellation notice. Send a formal letter citing the Act and referencing the specific provision (the distance contract cooling-off period). Keep a copy of this letter and the mailing receipt. If Lucid still refuses, escalate to your provincial consumer authority or consider small claims court for refunds under $5,000 CAD.

If you see charges after cancellation

If Lucid charges you after your cancellation date, immediately dispute the charge with your bank or credit card company. Contact customer care in writing to report the error and request a refund of the duplicate charge. If the company does not refund within 10 business days, file a complaint with your provincial financial services regulator (the Financial Consumer Agency of Canada oversees federal banks; provincial securities commissions handle provincial institutions).

Contact information for lucid cancellation

Keep these contact details in a safe place so you can reach Lucid quickly if you need to cancel or follow up on a refund.

Your path forward

Cancelling a Lucid subscription or reservation is straightforward when you know the rules and follow the right steps. You have multiple cancellation methods, a 14-day refund guarantee on subscriptions, and strong consumer protections under Canadian law. Document everything, request written confirmation, and follow up within the timelines we have outlined.

If Lucid delays your cancellation or refuses your refund, escalate to your provincial consumer authority. Do not accept vague promises or delays. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying informed and persistent. Use this guide as your cancellation roadmap, save the contact details, and take action with confidence. You are in control of your subscription, and your money is protected under Canadian consumer law.