Manage Nanit

How to cancel nanit and protect your money

What nanit is and why you might want to cancel

Nanit is a baby monitoring platform that combines hardware (cameras) with subscription-based features like video history, sleep analytics, and real-time alerts. You can buy the camera as a one-time purchase, but many of Nanit's advanced features require an active subscription plan called Insights or Membership. The service operates across multiple platforms-Nanit's website, iOS and Android apps, and third-party retailers-which means your cancellation process depends entirely on where you bought your subscription. If you've decided that Nanit no longer fits your needs, Stopee is here to walk you through every cancellation option and help you reclaim any money you're owed.

Whether you subscribed through Apple, Android, or Nanit directly, the cancellation process is straightforward once you know which platform you used. The challenge is that each platform has different rules, timelines, and refund policies. Stopee has helped thousands of Canadian families navigate this exact situation, and we'll ensure you cancel correctly and on time.

Why families cancel nanit

You might cancel because your child has outgrown the monitoring stage, you've found a competitor with better features, or the monthly cost no longer aligns with your budget. Some subscribers cancel after discovering that video history retention is limited unless you pay extra, or because the app's interface doesn't match what they expected. Understanding your reason helps you decide whether to pause instead of cancel, or whether you qualify for a refund under Canadian consumer protection law.

The three platforms you might be on

Nanit subscriptions are sold through three distinct channels, each with its own cancellation method and refund timeline. First, Apple App Store in-app purchases (iOS). Second, Google Play subscriptions (Android). Third, Nanit's own website and account portal. Your cancellation method depends entirely on which one you chose when you signed up. Cancelling on the wrong platform won't stop your charges, which is why Stopee emphasizes confirming your purchase location before you take action.

Your consumer rights under canadian law

Canadian consumer protection legislation gives you specific rights when you buy online or subscribe to a service. This section covers what you're legally entitled to, regardless of what Nanit's terms say.

The 14-day cooling-off period

Under the Consumer Protection Act in most Canadian provinces, you have the right to cancel a distance sale (including online subscriptions) within 14 days of purchase and receive a full refund, with limited exceptions. Distance sales include anything you didn't buy face-to-face-which covers every Nanit subscription. This right applies even if Nanit's published policy mentions a 10-day return window or requires you to pay return shipping. If Nanit refuses to honour this 14-day window, you can escalate to your provincial consumer protection authority. Stopee recommends documenting your purchase date and initial request; this evidence becomes critical if you need to file a complaint.

Automatic renewal rules

If you subscribed to a recurring Nanit plan, Canadian law requires that Nanit obtain your informed consent before charging you each month or year. They must also make cancellation "simple and straightforward"-meaning as easy as the process you used to sign up. If Nanit charges you after you've attempted cancellation, or if they don't provide clear cancellation instructions, you may have grounds to dispute the charge with your bank (chargeback). Keep screenshots of your cancellation request as proof.

Right to refund for unused services

If you cancel within a billing cycle and haven't used the service significantly, you may be entitled to a pro-rata refund for the unused portion. This is especially relevant if you cancelled Nanit immediately after discovering you didn't need it. Many Canadian consumer protection offices treat this as a matter of fairness and good faith, even if Nanit's fine print suggests otherwise.

How to cancel nanit on iOS (Apple app store)

If you subscribed through Apple's in-app purchase system on your iPhone or iPad, you cancel directly through your Apple ID settings, not through Nanit's website or app.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • If you have multiple Apple devices, use the device where you originally set up the subscription.
2. Tap your Apple ID (your name and profile photo at the top).
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple password.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find and tap Nanit in the list.
   • If you don't see Nanit listed, scroll down-sometimes subscriptions are sorted alphabetically or by status.
5. Tap Cancel Subscription or Turn off auto-renewal.
   • The button text varies depending on your iOS version, but the action is the same.
6. When prompted, confirm your cancellation.
   • Apple may ask why you're cancelling; this feedback is optional but helpful to the developer.

Pro tip: Cancel at least 24 hours before your next renewal date. Apple processes cancellations in real-time, but occasionally there's a delay if your renewal date coincides exactly with your cancellation time. To be safe, cancel early in the day and check your subscription status again 30 minutes later.

Warning: Deleting the Nanit app does NOT cancel your subscription. Many subscribers think removing the app will stop charges-it won't. You must follow the steps above through your Apple ID settings.

What happens after you cancel on iOS

Once you cancel, Apple stops any future renewals immediately. However, you retain access to Nanit's features until the end of your current paid billing period. For example, if you pay monthly on the 15th and you cancel on the 10th, you'll have access through the 14th. On the 15th, you won't be charged, and the app will either lock premium features or display a message directing you to resubscribe. Your video history and previous recordings may remain in your Nanit account for a limited time depending on Nanit's retention policy-check Nanit's terms to confirm how long they store your data after cancellation.

How to cancel nanit on android (Google play)

Android cancellations are handled differently than iOS because Nanit manages its own subscription system on Google Play rather than relying on Google's payment processor.

Step-by-step cancellation on android

1. Visit my.nanit.com in a web browser on any device.
   • Do not attempt to cancel through the Google Play Store app-this will not stop Nanit's charges.
2. Log in with your Nanit account email and password.
   • If you've forgotten your password, use the "Forgot password?" link to reset it.
3. Navigate to Account Settings or Subscription Management.
   • Look for a menu option labelled "Subscriptions," "Billing," or "Plans."
4. Locate your active Nanit Insights or Membership plan.
   • The page should display your plan name, renewal date, and payment amount.
5. Click Cancel Subscription or Manage Plan and select the cancellation option.
   • Nanit may ask for feedback; this is optional.
6. Confirm the cancellation when prompted.
   • You should receive an email confirmation from Nanit within minutes.

Pro tip: If the my.nanit.com portal isn't working, contact Nanit support directly at 1-866-696-2648 or email help@nanit.com with your account email and request confirmation of cancellation in writing. Stopee advises keeping this email as proof for your records.

Warning: Google Play will not process your Android subscription cancellation-you must use my.nanit.com. If you cancel only through Google Play, Nanit will continue to charge your payment method directly.

What happens after you cancel on android

After you cancel through my.nanit.com, Nanit stops future charges at your next renewal date. Like iOS, you retain access to paid features until the end of your current billing cycle. The Nanit app may then restrict premium features or prompt you to renew. Your historical data remains on the Nanit servers according to their data retention policy.

How to cancel a nanit web order or non-subscription purchase

If you ordered a Nanit camera or hardware directly from Nanit.ca and need to cancel the order before it ships, you have a narrow window to act.

Cancelling orders before they ship

1. Contact Nanit support immediately via one of these channels:
   • Phone: 1-866-696-2648 (toll-free Canada)
   • Email: help@nanit.com
   • Live chat: Available on Nanit's support page
2. Provide your order number (found in your confirmation email).
   • Have your email address and order date ready.
3. Request order cancellation and a full refund.
   • Nanit support will check the status-if the item hasn't shipped, they'll cancel and process the refund.
4. Confirm the cancellation in writing via email.
   • Ask Nanit to send you a cancellation confirmation; save this for your records.

Warning: Once your order ships, you cannot cancel it directly-you must follow Nanit's returns process. Act within hours of placing the order if possible.

Nanit's refund policy and your eligibility

This section explains when you can get your money back and how long the process takes.

Refunds for hardware returns

If you received a Nanit camera and want to return it, Nanit accepts returns of unopened, unused products in original packaging within 10 days of delivery. You must initiate the return through their support portal or by contacting help@nanit.com. You pay for return shipping, and Nanit refunds the purchase price minus your original shipping charge (if applicable). Refunds are processed within 5-7 business days after Nanit receives and verifies the returned item. Some retailers or regional Nanit sites offer a 30-day satisfaction guarantee, which provides a longer window and faster resolution.

Refunds for cancelled subscriptions

Nanit's published policy does not automatically issue refunds for cancelled subscriptions within the same billing cycle. However, Canadian consumer protection law may entitle you to a pro-rata refund if you cancel within 14 days of purchase or if you've used very little of the service. If Nanit refuses, you can file a complaint with your provincial consumer protection authority or request a chargeback through your bank or credit card company. Stopee has seen many consumers successfully recover refunds by citing the 14-day cooling-off period.

How to request a refund

1. Contact Nanit support with your cancellation request:
   • Email: help@nanit.com
   • Phone: 1-866-696-2648
2. Clearly state that you purchased within the last 14 days and are exercising your right to cancel under the Consumer Protection Act.
   • Include your purchase date, subscription plan, and reason for cancellation.
3. Request a full or pro-rata refund in writing.
   • Save all correspondence.
4. If Nanit refuses, file a chargeback with your bank or credit card company.
   • Provide your bank with copies of your purchase confirmation and cancellation request.

Pro tip: If you subscribed through Apple or Google, those platforms also handle refund disputes. You can request an App Store or Google Play refund directly through your account, which sometimes bypasses Nanit's refusal entirely.

Common cancellation mistakes to avoid

You've made the decision to leave-don't let a careless mistake result in an unexpected charge next month.

Mistake 1: cancelling on the wrong platform

The most common error is cancelling your subscription through the wrong service. Subscribers who bought on iOS often try to cancel through Google Play or the Nanit website and find they've made no progress. Your cancellation only works on the platform where you purchased. If you're unsure which one you used, check your email confirmations-Apple, Google, and Nanit all send different receipt formats. Stopee recommends confirming your purchase location before you cancel.

Mistake 2: deleting the app instead of cancelling the subscription

Removing the Nanit app from your phone creates an illusion of cancellation but does absolutely nothing to stop recurring charges. You can delete the app today and still be charged next month. Always cancel your subscription through the account or billing settings first; deleting the app is optional and doesn't affect your subscription status.

Mistake 3: waiting until the renewal date to cancel

If you wait until the day of your renewal to cancel, there's a real risk that Nanit or your payment processor will charge you before your cancellation processes. Cancel at least 24-48 hours before your next billing date to eliminate this risk. Set a phone reminder two days before your renewal and cancel immediately.

Mistake 4: not keeping cancellation proof

Screenshots and email confirmations are your only evidence if Nanit charges you after cancellation or if you need to dispute a charge with your bank. Save a photo or PDF of every confirmation page you see, and request written confirmation from Nanit support. Stopee advises treating cancellation proof like you'd treat a receipt for any other purchase.

What happens after you cancel nanit

Cancelling can feel unsettling if you've relied on Nanit for peace of mind-but once it's done, you'll want to know exactly what changes.

Access and features

You retain full access to Nanit's paid features until the end of your current billing cycle. After that date, the app will lock premium features like video history, sleep reports, and alerts. Basic camera access may remain available depending on Nanit's configuration, but advanced functionality disappears. You can reactivate your subscription at any time, though you'll start on a new billing cycle and may not recover previously deleted video.

Your data

Cancelling your subscription does not automatically delete your data. Video recordings, sleep analytics, and account information remain on Nanit's servers according to their data retention policy. If you want your data deleted, contact Nanit support and request complete account deletion. Provide your account email and allow 30 days for processing. You have the right to request deletion under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)-if Nanit refuses, you can file a complaint with the Privacy Commissioner of Canada.

Reinstalling the app

You can reinstall the Nanit app anytime without re-purchasing hardware. If you reactivate a subscription later, the app will reconnect to your existing camera. You don't lose the hardware; you only lose access to subscription features.

Nanit pricing and subscription plans

Understanding what you're paying for helps you decide if cancellation is the right choice or if downgrading to a lower plan makes sense.

If cost is your main concern, downgrading to a lower plan or switching to the free tier before cancelling might give you more flexibility. Check with Nanit support about whether your existing hardware remains compatible with lower-tier plans.

Provincial consumer protection authorities

If Nanit refuses to honour a refund or cancellation request, or if they continue charging after you've cancelled, you can escalate to your provincial regulator.

Where to file a complaint in your province

• Ontario: ServiceOntario Consumer Protection Act line: 1-800-889-9768
• British Columbia: Consumer Protection BC: 1-888-564-9963
• Alberta: Alberta Fair Trading Act Compliance: 1-877-427-4088
• Quebec: Office of the Protecteur du Consommateur: 1-888-672-2556
• Other provinces: Contact your provincial consumer ministry directly

Most consumer authorities accept online complaints and investigate service-provider disputes at no cost to you. Provide your account details, purchase date, cancellation request, and proof of any unauthorized charges. Stopee recommends filing a complaint if Nanit hasn't resolved your issue within 30 days of your cancellation request.

Checklist: before you cancel

Use this checklist to ensure you cancel cleanly and protect yourself.

Why stopee is your cancellation partner

Cancelling any subscription-especially one you've trusted for your family's safety-deserves clarity and confidence. Stopee has helped thousands of Canadian consumers navigate cancellations like Nanit, Spotify, Amazon Prime, and dozens of other services. We provide step-by-step guidance tailored to your province's consumer laws, remind you of rights you didn't know you had, and give you the proof and language you need to stand up to companies that refuse legitimate refunds.

This guide is free and available whenever you need it. Whether you're cancelling today or just planning ahead, Stopee ensures you understand your options, protect your money, and leave without regret. If you need help with other subscriptions or have questions about your rights, visit Stopee.com.

Contact nanit for support

Nanit customer support
Phone: 1-866-696-2648 (toll-free, Canada)
Email: help@nanit.com
Web: my.nanit.com (account and subscription management)
Mailing address: Check Nanit.ca for current postal information

Keep this information for your records when you cancel.