Manage Notability

How to cancel notability: your complete guide to stopping subscriptions and protecting your notes in canada

Understanding notability and why you might want to cancel

Notability is a powerful note-taking and PDF annotation app designed for iPad, iPhone and macOS users who want to combine handwriting, typing, audio recording and cloud synchronization in one place. The app organizes your notes by subject and syncs seamlessly with iCloud and other storage providers, making it popular with students, professionals and creative workers across Canada.

However, subscription costs add up. If you've decided Notability no longer fits your workflow, budget or needs, cancelling quickly is the smart move. At Stopee, we understand that managing digital subscriptions can feel overwhelming, so we've created this step-by-step guide to help you regain control and cancel without stress.

When cancellation makes sense

You might want to cancel Notability if you've switched to a different note-taking tool, found the subscription too expensive, or discovered you rarely use the app's premium features. Some users cancel temporarily and resubscribe later when their circumstances change-Notability allows this without penalty. Whatever your reason, Stopee is here to ensure you understand every step of the process.

What notability costs in canada

Understanding your current subscription tier helps you confirm what you're cancelling and what refund you might be entitled to claim. Below is the current Canadian pricing for Notability subscriptions.

Your consumer rights in canada and why they matter

Before you cancel, it's important to understand what Canadian law says about digital subscriptions and your rights as a consumer. Knowledge is power, and Stopee believes every Canadian consumer deserves to know exactly where they stand.

Canada's consumer protection framework for digital goods

Canadian provincial and federal consumer protection laws-including the Competition Act and various provincial Consumer Protection Acts-govern digital purchases and subscriptions. However, the rules differ slightly between provinces. Key protections include the right to cancel within a reasonable timeframe if the service doesn't match the description, and the right to dispute unauthorized charges.

Notability's published subscription terms do not explicitly guarantee a 14-day statutory refund for Canadian users. Instead, your refund eligibility depends on whether you purchased through the Apple App Store, Google Play Store, or directly through Notability. Each platform has its own refund policy, and those policies determine what you can recover-not Notability's terms alone.

Where to escalate if notability refuses to help

If you believe Notability or the app store has treated you unfairly, Canada's Competition Bureau and your provincial consumer protection authority are your backup resources. For Ontario residents, contact the Ministry of Government and Consumer Services. For British Columbia, reach out to the Office of the Superintendent of Financial Institutions or your provincial consumer protection office. Stopee recommends documenting all communications with Notability and your app store before escalating.

How to cancel notability step by step

Cancellation works differently depending on where you purchased Notability: the Apple App Store, Google Play Store, or the web. Below are the exact steps for each platform so you can cancel immediately without confusion.

Cancel notability via the apple app store (iOS and macOS)

Most Canadian users purchase Notability through the Apple App Store. This method works on any iPhone, iPad or Mac running a recent version of iOS or macOS.

1. On your iPhone or iPad, open Settings.
   • Tap your name at the top of the Settings menu.
   • Select "Subscriptions".
2. Find "Notability" or "Notability Plus" in your active subscriptions list.
   • If you see multiple Notability subscriptions, select the one you want to cancel.
3. Tap "Cancel Subscription" or the red "Cancel" button.
   • You may see a confirmation screen asking why you're cancelling. This is optional-you don't have to explain.
4. Confirm the cancellation by tapping "Confirm Cancel" when prompted.
   • Apple will send you a confirmation email within minutes.
5. Verify cancellation by returning to Settings > [Your Name] > Subscriptions and confirming that Notability no longer appears in your active list.
   • You will retain full access to Notability's premium features until the end of your current paid period.

Pro tip: On macOS, you can also cancel by opening the App Store app, clicking your profile icon in the top-right corner, selecting "Account Settings", and then "Subscriptions". The steps are identical from there.

Cancel notability via google play store (Android)

If you use Notability on an Android device or subscribed through Google Play, follow these steps on your phone or at play.google.com.

1. Open the Google Play Store app on your Android device.
   • If you prefer, you can also use a web browser and visit play.google.com.
2. Tap your profile icon in the top-right corner.
   • Select "Payments & subscriptions".
3. Tap "Subscriptions".
   • You'll see a list of all active subscriptions tied to your Google account.
4. Find and tap "Notability".
   • If you have multiple subscriptions, make sure you're selecting the correct Notability plan.
5. Tap "Cancel subscription".
   • Google may ask you survey questions about your cancellation. You can skip these.
6. Confirm your cancellation on the final screen.
   • Google will send you a confirmation email, and your access will continue until your current billing date.

Warning: Do not uninstall the Notability app before cancelling your subscription. Uninstalling does not cancel your subscription and your card will continue to be charged.

Cancel notability via the web or direct purchase

If you purchased Notability directly through the Notability website or through a web-based checkout flow, you'll need to manage your subscription through your account settings on Notability's platform.

1. Visit notability.com and log in with your account credentials.
   • If you don't remember your password, use the "Forgot Password" link on the login page.
2. Navigate to "Account" or "Subscription Settings" (this may appear as "Manage Subscription" or similar).
   • Look for a menu option related to billing or account management.
3. Find your active subscription and select "Cancel" or "End Subscription".
   • Notability may offer you a discount to stay; you can ignore this and proceed with cancellation.
4. Confirm the cancellation and watch for a confirmation email.
   • Keep this email for your records in case you need to dispute a future charge.

Pro tip: Stopee recommends taking a screenshot of your cancellation confirmation screen in case the email doesn't arrive. This proves you cancelled on a specific date, which matters if you're ever charged again by mistake.

What happens immediately after you cancel

Cancelling Notability stops future charges, but it doesn't immediately remove your access or delete your data-and that's actually good news for you.

Your access and your notes after cancellation

When you cancel Notability, you retain full access to all premium subscription features until the end of your current paid billing period. If you paid for an annual subscription and cancelled on day 50, you keep using Notability Plus or Pro features for the remaining 315 days without paying anything extra. Your notes, handwritten annotations, audio recordings and synced data all remain safely in your account and on your devices.

After your paid period expires, you can still use Notability's free tier if you want to access and edit your existing notes, but you won't be able to create new synced notebooks or use premium tools like cloud backup and web clipping.

Protecting your data before the free tier kicks in

Since Notability's free tier is limited, Stopee strongly recommends exporting your notes before your subscription ends. Here's what to do:

• Export individual notes as PDF, image or Markdown files and save them to your computer or cloud storage (Google Drive, OneDrive, Dropbox).
• Use iCloud backup or your device's native backup to ensure your notes are stored off-device.
• If you use Notability's web clipper, save your clipped content to a note-taking tool like OneNote or Evernote that you control.

Taking these steps now means you won't lose access to your work when your subscription expires.

Understanding refunds and what you can claim

The refund question matters, and Stopee believes you deserve a clear answer even if that answer isn't what you hoped for.

Notability's refund policy in plain language

Notability's published subscription terms state that there are no prorated refunds. In other words, if you cancel on day 50 of your annual subscription, you do not receive a refund for the remaining 315 days. Cancellation stops your future automatic renewals but does not give you money back for the time you've already paid for.

However, this is where your choice of platform matters. If you bought Notability through the Apple App Store or Google Play Store, Apple's and Google's refund policies override Notability's own terms.

Apple app store refund rules

Apple allows you to request a refund within 14 days of purchase. If you bought a one-year subscription and only used it for a few weeks, you have a strong case for a refund. Here's how to claim:

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon and select "Subscriptions".
3. Select the Notability subscription you want to refund.
4. Tap "Report a Problem" or "Manage".
5. Choose "Request a Refund" and explain why (e.g., "I didn't use the app", "Charged by mistake", "Duplicate subscription").
6. Submit your request and wait for Apple's decision, typically within 48 hours.

Pro tip: Apple's 14-day window is strict. If you're outside this window, your refund request is less likely to succeed, but you can still try-Apple sometimes grants refunds as a one-time courtesy.

Google play store refund rules

Google Play offers a 48-hour refund window from the purchase date for subscriptions. If you bought Notability via Google Play fewer than 48 hours ago, you can request a full refund by cancelling the subscription immediately (see the step-by-step above). For cancellations after 48 hours, Google will not refund the current billing period.

Direct purchases and what to do if you're stuck

If you bought Notability directly from the Notability website, you fall under Notability's own refund policy-which offers no prorated refunds. However, Canadian consumer protection law may still protect you if:

• Notability didn't disclose subscription terms clearly before you purchased.
• The app doesn't perform as advertised (e.g., cloud sync doesn't work, crashes frequently).
• You were charged without authorization or a duplicate charge occurred.

If any of these situations applies, you can file a complaint with your provincial consumer protection authority or the Competition Bureau. Stopee recommends documenting everything: your purchase confirmation, screenshots of the app's performance issues, and copies of all emails with Notability support.

Common mistakes people make when cancelling notability

Cancelling a subscription sounds simple, but small mistakes can leave you paying longer than intended or losing access to your data unexpectedly.

Thinking uninstalling the app cancels your subscription

This is the most expensive mistake. Deleting Notability from your device does absolutely nothing to stop your subscription. Your payment method will still be charged on your next renewal date, and you won't even know until you see the charge on your bank statement. Always cancel through Settings or the app store first, then uninstall if you want.

Cancelling in the app store but forgetting to check email

After you cancel, the app store sends you a confirmation email. Some users cancel, don't receive the expected email, and assume the cancellation didn't work-so they cancel again. This can create a mess if you contact support later. Always check your spam folder if you don't see the confirmation within 10 minutes. Stopee recommends taking a screenshot of the cancellation screen as your backup proof.

Not backing up your notes before the free tier begins

Once your subscription expires, Notability's free tier severely limits your ability to sync and organize notes. Users often lose access to features they relied on and don't realize they should have exported their data earlier. Set a calendar reminder to export your notes at least one week before your paid period ends.

Misunderstanding the "retain access until period end" rule

Many users cancel and immediately expect to lose access. That's not how it works. You can keep using all premium features until your paid period ends. This is a benefit, not a problem. However, if you think you've lost access by mistake, log out and log back in-sometimes a refresh is needed.

Checklist: cancelling notability in canada

Use this checklist to make sure you've completed every step and won't be surprised by a charge later.

Comparing note-taking alternatives to notability

Once you cancel Notability, you may want to switch to another tool. Here's how some popular alternatives stack up for Canadian users.

Getting help if notability won't cooperate

In rare cases, a user cancels but continues to be charged, or Notability support doesn't respond to refund requests. Stopee has helped thousands of consumers navigate these situations, and here's what you should do.

Step one: dispute the charge with your bank

If you cancelled and were still charged, contact your bank or credit card company immediately. Tell them you cancelled a subscription and were charged in error. Most banks reverse unauthorized recurring charges within 5-10 business days. Provide them with your cancellation confirmation email or screenshot.

Step two: escalate within the app store

Submit a formal complaint to Apple or Google by visiting their respective support pages and explaining the situation. Include your order number, cancellation date and proof of the duplicate charge. App store teams investigate these complaints seriously.

Step three: contact your provincial consumer authority

If the app store and your bank don't resolve the issue, file a complaint with your provincial consumer protection office. In Ontario, this is the Ministry of Government and Consumer Services. In British Columbia, contact the BC Office of the Superintendent of Financial Institutions. In Alberta, the Fair Trading Act office handles these cases. Provide all documentation: your cancellation confirmation, the unwanted charge, your bank dispute letter, and copies of any emails with support.

When to seek legal advice

If the charge was significant and you've exhausted all other options, consult a consumer protection lawyer. Many offer free initial consultations and can send a demand letter to Notability on your behalf. This often resolves the matter quickly. Stopee recommends getting legal advice if the disputed amount exceeds $500 and other remedies have failed.

Key takeaways for cancelling notability safely in canada

Cancelling Notability is straightforward when you follow the right steps on the right platform. Whether you purchased through the Apple App Store, Google Play or the Notability website, you now know exactly how to stop future charges and protect your data.

Remember: cancellation stops renewals but lets you keep using premium features until the end of your paid period. Uninstalling the app does nothing to cancel your subscription. Back up your notes before the free tier kicks in. And if you're charged after cancelling, your bank and your provincial consumer authority are your allies.

Stopee has helped thousands of consumers cancel subscriptions with confidence and reclaim control of their digital life. Whether you're switching to a different note-taking app or taking a break from subscription apps altogether, you now have the knowledge to cancel Notability without stress or surprise charges. If you have questions about cancellation, your rights under Canadian consumer law, or how to recover a wrongful charge, Stopee is here to support you every step of the way.