Manage Onguard

How to cancel onguard and protect your money: the canadian consumer's guide

What onguard is and why you might want to cancel

Onguard is a mobile safety and lone worker monitoring service that promises real-time protection through your smartphone. The service markets itself as a way to stay safe when you work alone or travel in unfamiliar areas, offering features like emergency alerts, location tracking, and direct contact with a monitoring centre. Many Canadians discover Onguard through a free 30-day trial that requires no credit card upfront-which sounds convenient until the paid subscription kicks in automatically after the trial ends.

You might want to cancel Onguard for several legitimate reasons: the service doesn't fit your actual needs, you prefer a competitor, the pricing doesn't justify the features, or you were enrolled by accident through a third-party partner (like a bank offer). Whatever your reason, Stopee exists to help you navigate the cancellation process without confusion or surprise charges. At Stopee (stopee.com), we've guided thousands of Canadians through subscription cancellations, and we know that clarity and confidence matter when you're reclaiming control of your money.

The free trial trap

Onguard's 30-day free trial is designed to convert you into a paying customer. The trial expires automatically after 30 days, but here's the critical detail: if you've linked a payment method to your account during signup, the system will charge you for a paid plan once the trial window closes. You won't receive an explicit reminder, and many users discover the charge weeks later on their bank or credit card statement. Stopee recommends you set a phone reminder 5 days before your trial ends so you have time to cancel before any charge is processed.

Why cancellation matters

Unlike some subscriptions you can ignore, Onguard charges recur automatically every billing cycle. If you don't actively cancel, your payment method will be charged repeatedly-sometimes monthly, sometimes annually, depending on the plan you were enrolled in. The longer you delay, the more charges accumulate. Taking action now puts you back in control of your spending and stops unwanted recurring charges immediately.

Your consumer rights in canada and why they matter

Canadian consumer protection laws give you powerful tools when dealing with subscription services, even when a company's own terms are vague.

What the consumer protection act says

Canada's consumer protection frameworks vary slightly by province, but the core principle is consistent: you have the right to cancel a subscription service within a reasonable timeframe, and companies must honour that cancellation promptly. Under federal and provincial consumer protection legislation, you are entitled to:

• Cancel your subscription without unreasonable penalties or complex barriers.
• Receive a written confirmation of your cancellation.
• Stop being charged once your cancellation takes effect.
• Pursue a refund if you were charged after submitting a valid cancellation request.

If Onguard continues to charge you after you've cancelled in writing, or if they make it deliberately difficult to cancel, you can escalate to your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, the Office of the Registrar of Mortgage Brokers and Consumer Protection Act division. Stopee recommends keeping all cancellation correspondence and charge evidence so you have a paper trail if a dispute becomes necessary.

How payment method and platform affect your rights

Where you purchased Onguard determines which cancellation route is fastest. If you enrolled through:

• Apple App Store or Google Play: You have direct cancellation options through the app platform itself, which enforces Apple and Google's own cancellation rules (typically allowing cancellation within 14 days for refunds, depending on your jurisdiction).
• A bank offer or third-party partner: Your bank or partner may have its own cancellation policies in addition to Onguard's.
• Onguard's own website or account: You must contact Onguard directly and send written notice to ensure proof of delivery.

Stopee advises cancelling through the same platform where you enrolled whenever possible-it creates a direct digital trail and often triggers immediate refund eligibility.

Onguard pricing plans and what you might be paying

Understanding your billing structure helps you calculate what refund or credit you might be owed after cancellation.

If you're on an annual plan and cancel mid-year, you have grounds to request a prorated refund (a refund for the unused portion of the year). Stopee has seen many Canadians successfully recover these refunds simply by asking-companies often grant them without requiring a formal dispute process.

How to cancel onguard: step-by-step instructions

Your cancellation path depends on where you enrolled and whether you're still in the free trial or already a paid subscriber.

If you're still in the 30-day free trial

You have two options: let the trial expire naturally, or cancel proactively to remove your payment method from Onguard's systems immediately.

1. Log into your Onguard account through the app or website.
   • Go to account settings or profile settings (usually in the top-right corner of the dashboard).
   • Look for a "Subscription", "Billing", or "Account" menu.
2. Find and select the option to manage or cancel your subscription.
   • The label may read "Cancel subscription", "Manage subscription", or "End free trial".
   • Some apps require you to navigate to a separate "Billing" page within the app store (Apple App Store or Google Play) rather than within Onguard itself.
3. Follow the prompts and confirm your cancellation.
   • Onguard may ask why you're cancelling (optional feedback).
   • Accept the final confirmation and screenshot the success message.
4. Check your email for a confirmation message from Onguard.
   • This email serves as proof and should reference your account number or email and the cancellation date.
   • If you don't receive confirmation within 24 hours, follow up with Onguard support.

Pro tip: Even if the free trial is set to expire on its own, proactively cancelling removes your payment information from their system immediately and eliminates the risk of accidental enrollment into a paid plan.

If you have a paid subscription (monthly or annual)

Paid subscriptions require active cancellation to stop recurring charges. Stopee recommends using the fastest route available to you: your app store account, your web account, or written notice to Onguard's address.

Route 1: cancel through apple app store

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the top-right corner.
2. Select "Subscriptions".
   • A list of all your active subscriptions appears.
3. Find "Onguard" and tap it.
   • Review your next renewal date and plan details.
4. Tap "Cancel subscription" or "Cancel free trial".
   • You may see an option to pause instead-this does not cancel; select cancel only.
5. Confirm the cancellation by tapping the final confirmation button.
   • Apple will display a confirmation message with your cancellation date.
   • Screenshot this confirmation immediately.
6. Check your email for a receipt from Apple confirming the cancellation.
   • Apple's email confirms the exact date your subscription access will end.

Warning: Apple may offer you a discounted renewal or re-subscription after cancellation. Ignore these prompts unless you actively want to re-enrol.

Route 2: cancel through google play

1. Open the Google Play app on your Android device.
   • Tap the profile icon (top-right corner).
2. Select "Manage subscriptions".
   • A list of all active subscriptions appears.
3. Tap "Onguard".
   • You'll see your plan type, renewal date, and pricing.
4. Tap "Cancel subscription".
   • Google Play may ask if you want to pause instead-select cancel only.
5. Follow the prompts and confirm the cancellation.
   • Google will show a final message confirming your access will end on a specific date.
   • Take a screenshot for your records.
6. Verify the cancellation in your email within 24 hours.
   • Google sends a cancellation confirmation email that includes your account details.

Pro tip: Google Play cancellations typically take effect immediately, while Apple App Store cancellations may allow access until the next renewal date. Review the confirmation email to confirm your exact end date.

Route 3: cancel through onguard's website or account

If you enrolled directly on Onguard's website (not through an app store), or if your app store cancellation fails, contact Onguard in writing.

1. Log into your Onguard account on the company website.
   • Go to your account settings or subscription management section.
2. Look for a "Cancel", "Manage subscription", or "Contact support" option.
   • Some services have a live chat or email form; use it if available.
3. If no self-service option exists, send a formal written cancellation request to Onguard's registered address.
   • Use registered mail (Canada Post Xpresspost or similar tracked service) to ensure proof of delivery.
   • Include: your full name, account email, account phone number, date of enrolment, payment method last four digits, and the date you want the cancellation to take effect.
   • Write: "I hereby request cancellation of my Onguard subscription effective immediately. Please confirm this cancellation in writing within 5 business days."
   • Keep the tracking number and mailing receipt.
4. Wait for written confirmation from Onguard.
   • They should respond within 5 to 10 business days with a cancellation confirmation email or letter.
5. Monitor your bank or credit card statement for 2 billing cycles after cancellation.
   • If charges continue, you have proof of cancellation to dispute the charges with your bank.

Warning: Do not rely on emails, chat logs, or app-only cancellation attempts if you're dealing with Onguard directly. Written registered mail creates an undeniable legal record if disputes arise. Stopee advises this approach for anyone who enrolled through a bank offer or third-party partner, as these channels sometimes lack clear cancellation pathways.

Cancellation address for onguard

If you need to send a registered letter to Onguard, use this address:

Onguard
Paasheuvelweg 9A
1105 BE Amsterdam
Netherlands

Send your cancellation letter via Canada Post Xpresspost or a similar tracked service. The letter will take 7 to 14 business days to arrive in the Netherlands, so plan accordingly. Keep your tracking receipt and mailing slip as proof that you sent the cancellation on a specific date.

What happens after you cancel: timeline and account access

Understanding what to expect after you submit a cancellation request helps you confirm the process worked correctly.

Immediate after cancellation

Once you successfully cancel through an app store or submit written notice:

• You'll receive a digital or email confirmation stating your cancellation date.
• Your Onguard account may remain accessible in read-only mode for a short period (typically 7 to 30 days), allowing you to retrieve any data.
• Active monitoring features (emergency alerts, location sharing with the monitoring centre) stop on the date specified in your confirmation.

Within 24 to 48 hours

Stopee recommends you check the following within two business days of cancellation:

• Confirm you received a cancellation confirmation email from Onguard or the payment platform.
• Log into your app store account (Apple or Google) and verify the subscription no longer appears in your "Active subscriptions" list (it may appear in "Expired subscriptions" for reference).
• Check your email spam or promotions folder if the cancellation confirmation doesn't appear in your inbox.

On your next billing date

This is the critical checkpoint. If you cancelled successfully, no charge should appear on your bank or credit card statement on the date your subscription renewal was scheduled. If a charge does appear, you have grounds for a refund dispute.

30 days after cancellation

Onguard reports that they will remove your phone number from their active systems and discontinue any monitoring features or data retention tied to your account. Your personal data should not be used for marketing or further monitoring after this point. If you receive marketing emails or notifications after 30 days, contact Onguard support and reference your cancellation confirmation.

Will you get a refund and how to claim one

Refund eligibility depends on when you cancel, how much you've been charged, and your jurisdiction within Canada.

Free trial: no refund needed

The 30-day free trial carries no charge, so there is no refund to claim. If you cancelled during the trial and no charge has appeared on your statement, you're finished-no further action is needed.

Paid subscriptions: refund windows and prorated amounts

If you've been charged for a paid plan and want a refund, your eligibility depends on timing:

• Within 14 days of the first charge: Most provincial consumer protection laws and app store policies allow you to request a full refund within 14 days of your first paid charge, even if you cancel immediately. Contact Onguard or your payment platform and explicitly state you want a refund of the full charge.
• After 14 days but before next renewal: You're entitled to cancel (which stops future charges), but a refund for the current billing period may not be automatic. However, you can still request one by citing accidental enrolment or service dissatisfaction. Many companies grant these refunds without requiring a formal dispute.
• Annual plans cancelled mid-year: You have the strongest refund case here. Stopee advises requesting a prorated refund (the dollar amount for the months remaining after your cancellation). Example: if you paid $120 for a full year (12 months) and cancel after 3 months, you should recover approximately $90 (9 months of unused service).

How to request a refund

1. Gather your evidence: cancellation confirmation, payment receipts, bank statements showing the charge(s), and any correspondence with Onguard or the payment platform.
2. If you cancelled through Apple App Store or Google Play, file a refund request directly through the app:
   • Apple: Go to your Apple ID account > Purchase history > find Onguard > "Report a problem" > select "I want a refund" > choose your reason.
   • Google: Go to Google Play > account > order history > find Onguard > "Report a problem" > request a refund.
3. If you enrolled directly with Onguard, email their support team or send a written refund request to the registered address (same as the cancellation address above). State the reason clearly: "I request a full/prorated refund of [amount] for my Onguard subscription. I cancelled on [date] and believe I am entitled to a refund under Canadian consumer protection law."
4. If Onguard or the app store denies your refund request, escalate to your payment provider (your bank or credit card company) and file a chargeback or dispute. Provide your cancellation confirmation and explain that you cancelled in accordance with your rights.
5. If the charge amount is significant (over $100), consider filing a complaint with your provincial consumer protection authority. Stopee recommends this step if Onguard refuses to cooperate or if your chargeback is unsuccessful.

Pro tip: Keep your cancellation confirmation for at least one year. If Onguard re-bills you months later (which occasionally happens due to system errors), you'll have proof of your cancellation date.

Common mistakes and how to avoid them

Cancellation should be straightforward, but we've seen customers make costly errors that delay their refunds or leave them vulnerable to further charges.

Mistake 1: assuming the free trial cancels automatically

Many Canadians believe that doing nothing means they'll simply stop being charged once the trial ends. The reality is different: if you linked a payment method to your trial account, Onguard will charge you for a paid plan on day 31. The trial doesn't cancel itself; it converts to a paid subscription. Set a phone reminder for day 25 of your trial and cancel actively before the system charges you.

Mistake 2: cancelling only through the app without confirming the account cancellation

Some users uninstall the Onguard app thinking it cancels their subscription. Uninstalling the app does nothing-the subscription remains active and continues to charge. You must cancel the subscription through your account settings or the app store. Stopee recommends verifying your cancellation through the payment platform (Apple, Google, or Onguard's account page) within 24 hours.

Mistake 3: not keeping cancellation proof

If you don't save your cancellation confirmation, you have no way to prove you cancelled if Onguard charges you again or if you need to dispute a charge with your bank. Screenshot every confirmation message, save confirmation emails, and retain your registered mail receipt if you send written notice. These documents are your legal protection.

Mistake 4: giving up after the first refusal

If Onguard denies your refund request, that's not the end. Your bank or credit card issuer has its own refund and dispute process that operates independently of Onguard's decisions. File a chargeback with your bank and provide your cancellation confirmation. Stopee has supported users who recovered refunds this way after Onguard initially refused.

Mistake 5: cancelling without checking your entire payment history

Before you close the book on Onguard, review your bank statements for the past 3 to 6 months and verify you were only charged the number of times you expected. Some users discover they were double-billed or charged multiple times per month due to system errors or accidental re-enrolment. If this happened to you, document all charges and include them in your refund request.

Pre-cancellation checklist: make sure you're ready

Before you submit your cancellation, run through this quick checklist to protect yourself and maximize your refund chances.

Why stopee is your partner in cancellation

Cancelling a subscription might sound simple, but companies like Onguard count on you forgetting, getting confused, or giving up when the process isn't transparent. That's where Stopee comes in. At Stopee (stopee.com), we've built a platform specifically designed to demystify subscription cancellation, protect your rights, and help you recover refunds you're owed. We've helped thousands of Canadian consumers navigate the exact process you're going through right now with Onguard and dozens of other services.

Stopee provides step-by-step guides for every major subscription service, tracks your cancellation deadlines, and connects you with the right consumer protection resources if a company refuses to cooperate. Whether you're dealing with a straightforward cancellation or a complex refund dispute, Stopee gives you the knowledge and confidence to act on your own behalf. Our mission is to shift power back to you, the consumer, by making cancellation information accessible, accurate, and actionable.

Final steps and summary

Cancelling Onguard is within your power, and you don't need permission from the company to exercise your consumer rights. Follow the cancellation route that matches your enrollment method (app store or direct account), save every confirmation you receive, and monitor your statements for two billing cycles afterward. If charges continue, file a chargeback with your bank and reference your cancellation proof. Canadian consumer protection law is on your side-use it.

Start your cancellation today using the step-by-step instructions above. If you encounter resistance or unwanted charges after cancellation, return to this guide and follow the refund and dispute sections. Stopee has built its reputation by helping consumers like you take control back from companies that profit from confusion and inaction. Your money is yours-cancel Onguard with confidence, claim your refund if you're eligible, and never let a subscription dictate your budget again. Visit Stopee (stopee.com) now to manage all your subscriptions in one place and stay protected against unwanted charges for good.