Manage Peoplecheck

How to cancel peoplecheck in canada: the complete step-by-step guide

What is peoplecheck and why you might want to cancel

Peoplecheck is an online background-check and identity-verification service operating across North America, including a dedicated Canadian platform. The service offers both one-time reports and recurring subscriptions to consumers and businesses looking to verify personal or employment information.

You may have signed up for Peoplecheck to run a background check on yourself, monitor your own identity, or access employment-verification reports. However, if you no longer need the service, are concerned about privacy, or simply want to stop recurring charges, you have the right to cancel. At Stopee, we help thousands of Canadians understand their options and exercise control over their subscriptions.

Common reasons to cancel peoplecheck

• You completed a one-time background check and no longer need ongoing access
• Monthly or annual subscription fees are higher than expected
• You prefer not to store personal data with a third-party verification service
• You found a competing service with better pricing or features
• You disputed charges that went unresolved

Your situation matters

Whether you subscribed directly through the Peoplecheck Canada website, via the Apple App Store, or through Google Play, your cancellation path differs. Additionally, your refund eligibility depends on Canadian consumer protection law and Peoplecheck's stated policies. Stopee guides you through each scenario so you cancel efficiently without leaving money on the table.

Your consumer rights in canada: what the law protects

Canada does not have a single national "14-day cooling-off" rule that applies to all digital services. Instead, consumer protections vary by province and by how you made your purchase.

Federal and provincial protections

Under the federal Consumer Protection Act and equivalent provincial laws (such as Ontario's Consumer Protection Act), you may have the right to cancel within a specified period if the contract was entered into at a distance (online, by phone, or by mail). The cooling-off period is typically 14 days from the date you received the service or the contract terms, whichever is later.

However, digital services and reports that have already been delivered or accessed may fall outside this protection. Peoplecheck's published Terms do not display a standard refund or cooling-off guarantee, which means the service is likely treated as non-refundable once delivered or accessed.

Unresolvedcharges and escalation

If you believe Peoplecheck charged you in error, failed to deliver a service, or violated consumer law, you can escalate to your provincial consumer protection authority. In Ontario, that is the Ministry of Government and Consumer Services. In British Columbia, it is the Office of the Ombudsperson. Stopee recommends gathering all receipts, emails, and account statements before you escalate.

You also have the right to dispute any charge with your credit card issuer or bank within a set timeframe (typically 60 to 120 days). This is your final lever if Peoplecheck refuses to respond to cancellation requests or refund claims.

Cancellation methods: find the right path for your account

How you cancel Peoplecheck depends on where and how you subscribed.

If you subscribed through the peoplecheck canada website

Direct website subscriptions are the most straightforward to cancel, though Peoplecheck does not advertise a self-service cancellation portal in its FAQ. Your first step is to log into your Peoplecheck Canada account and look for subscription or billing settings. If no self-service option exists, contact Peoplecheck support directly via their website contact form or email.

When you contact support, request cancellation in writing and specify the date you want the service to end. Keep a screenshot or copy of your request. Stopee strongly recommends sending your cancellation request via email rather than live chat, because email creates a timestamped record that protects you if the company later claims it never received your request.

If you subscribed through apple app store or google play

In-app subscriptions billed through the Apple App Store or Google Play are managed by those platforms, not directly by Peoplecheck. To cancel, you must go into your Apple or Google account settings and remove the Peoplecheck subscription from your active subscriptions list.

On Apple devices: open Settings, tap your name, select Subscriptions, find Peoplecheck, and tap Cancel Subscription. On Android devices: open Google Play, tap your profile icon, select Payments and Subscriptions, find your active subscriptions, locate Peoplecheck, and tap Cancel. Cancellation typically takes effect at the end of your current billing cycle.

As a backup, also contact Peoplecheck support to notify them of your cancellation. This ensures both the app store and the company have a record, reducing the risk of surprise charges if a technical error occurs.

If online requests are ignored

If Peoplecheck does not respond to email or online contact forms within 7 to 10 business days, escalate to a registered letter. Warning: Peoplecheck's public website does not display a mailing address; however, the company operates in Toronto. You must send your cancellation letter by registered mail (Canada Post's Registered Mail service) to the company's Toronto office.

At Stopee, we advise including the following in your registered letter:

• Your full name and account email address
• Your account number (if visible in your profile or statements)
• The date you subscribed
• A clear statement: "I cancel my subscription to Peoplecheck effective [date]"
• A request for written confirmation of cancellation
• A request to stop all recurring charges
• Your preferred refund method (credit card, debit, or bank account)

Request a return receipt (called "attestation de réception" or "AR") when you send the letter. This proves Peoplecheck received your request on a specific date. Keep the receipt and a copy of your letter for your records.

Step-by-step cancellation process

Follow these steps in order based on your subscription type.

Cancelling a direct website subscription

1. Log into your Peoplecheck Canada account with your email and password
   • Go to peoplecheckcanada.ca
   • Click "Log In" or "Account"
   • Enter your credentials
2. Navigate to Account Settings or Billing
   • Look for a "Settings" or "Billing" tab in the dashboard
   • If you cannot find one, proceed to step 3
3. Submit a cancellation request via the contact form
   • Visit peoplecheckcanada.ca and locate the "Contact Us" link
   • Select "Billing" or "Account Cancellation" from the category dropdown
   • Write: "I request cancellation of my Peoplecheck subscription effective [date]. Please confirm receipt and confirm the cancellation in writing."
   • Include your account email and account number
   • Submit and take a screenshot of the confirmation page
4. Allow 5 to 7 business days for a response
   • Check your email inbox and spam folder
   • If no response arrives, proceed to the registered letter method
5. Verify cancellation by checking your account or next billing date
   • Log back in 48 hours after receiving cancellation confirmation
   • Confirm the subscription status shows "Cancelled" or "Inactive"
6. Monitor your payment method for future charges
   • Check your credit card or bank statement for the next billing cycle
   • If a charge appears after cancellation, contact your bank immediately and file a dispute

Cancelling an app store subscription

1. Open the app store on your device (Apple App Store or Google Play)
   • iPhone/iPad: tap the App Store icon
   • Android: tap the Google Play icon
2. Navigate to Account or Profile settings
   • Apple: tap your profile picture in the top right
   • Google: tap your profile icon in the top right
3. Select Subscriptions
   • Apple: tap "Subscriptions"
   • Google: tap "Payments and subscriptions" then "Subscriptions"
4. Find Peoplecheck in your active subscriptions list
   • Scroll through the list to locate Peoplecheck
   • Tap on it to open the subscription details
5. Tap "Cancel Subscription" and confirm
   • Follow the on-screen prompts
   • The app store will show an end date (usually at the end of your current billing period)
   • Take a screenshot of the cancellation confirmation
6. Contact Peoplecheck support as a backup
   • Send an email to Peoplecheck stating: "I cancelled my app store subscription on [date]. Please confirm this change in your system."
   • Keep a copy of the email and the app store cancellation screenshot

Cancelling by registered letter

1. Prepare your cancellation letter using the template above
2. Visit your local Canada Post office or use canadapost.ca to purchase Registered Mail postage
3. Send the letter to Peoplecheck's Toronto office
   • Note: Peoplecheck does not publicly advertise a mailing address. Research the company's official Toronto office address via their website's "Contact" page or LinkedIn. If no address is listed, send a brief email first asking for the mailing address for cancellation requests.
4. Request a return receipt (attestation de réception) when you mail the letter
   • Ask the postal clerk to mark the envelope "AR" (Attestation de Réception)
   • Pay the additional fee (typically $1 to $2)
   • You will receive a card showing the delivery date and signature
5. Allow 10 to 15 business days for receipt and processing
   • Add 2 to 5 business days for mailing time, plus processing
6. Keep the return receipt card and a copy of your letter in a safe place
   • If Peoplecheck disputes your cancellation claim later, you have proof of delivery

Pricing and plan types

Understanding what you are paying for helps you decide whether cancellation or downgrading makes more sense.

Peoplecheck canada pricing and plans

Pro tip: If you are only using Peoplecheck occasionally, a single report may be more economical than a subscription. If you have already paid for an annual plan and want to avoid renewal, cancellation now prevents the next charge.

What happens after you cancel peoplecheck

Cancellation stops future charges, but you should know what to expect next.

Your account and access

When you cancel, Peoplecheck will stop recurring billing immediately or at the end of your current billing cycle, depending on the subscription type. Your account access may remain active until that billing cycle ends, giving you time to download or screenshot any reports. However, some services may deactivate access right away. Contact Peoplecheck support to clarify your specific situation.

Data retention and privacy

Cancelling your subscription does not automatically delete your personal data from Peoplecheck's servers. The company retains information in accordance with its Privacy Policy and legal obligations (such as anti-money-laundering and fraud-prevention requirements). If you want your data deleted or exported, submit a formal data-deletion request in writing when you cancel. Reference Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and include language like: "Please confirm deletion of all personal data associated with my account within 30 days as required by PIPEDA."

Keep a copy of this request. If Peoplecheck does not respond or refuses, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Future charges and disputes

Monitor your credit card or bank statement for the next 60 days after cancellation. If an unexpected Peoplecheck charge appears, contact your bank immediately and file a chargeback dispute. You have the right to dispute unauthorized or recurring charges that continue after cancellation.

Will you receive a refund from peoplecheck

Refund eligibility depends on your reason for cancellation and Canadian consumer law.

Peoplecheck's refund policy

Peoplecheck does not publish a standard refund guarantee on its Canadian website. The company's US site states that services are "generally non-refundable," with narrow exceptions for unfulfilled orders or technical errors reported within five business days. Stopee assumes the Canadian policy is similar, but the lack of transparency is a red flag.

This means you are unlikely to receive a refund simply for changing your mind or no longer wanting the service. However, you may qualify for a refund in these situations:

• You paid for a report that was never delivered or was significantly delayed
• You encountered a technical error that prevented access within five business days and reported it promptly
• You cancelled within a provincial cooling-off period (typically 14 days) and the service has not yet been accessed
• You were charged in error or your subscription was renewed without authorization

How to request a refund

If you believe you qualify for a refund, contact Peoplecheck in writing and reference the reason. For example: "I requested cancellation on [date], but a charge for $[amount] posted on my account on [date]. I request a full refund for this unauthorized charge." Include screenshots of your account, billing statements, and your cancellation request.

Allow 10 to 15 business days for a response. If Peoplecheck refuses or ignores your request, you can dispute the charge with your bank or file a complaint with your provincial consumer protection authority. Stopee recommends gathering all documentation before you escalate, because regulators and banks will ask for proof of your cancellation attempt and the company's failure to respond.

Disputing charges through your bank

If Peoplecheck refuses to refund you, contact your credit card company or bank and request a chargeback. Explain that you cancelled the subscription and were charged after cancellation, or that the service was not delivered as promised. Provide your cancellation email, account statements, and proof of the unauthorized charge. Your bank will investigate and may reverse the charge within 30 to 60 days.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you are uncertain about refunds or worried about ongoing charges. Here are the pitfalls Stopee sees most often.

Mistake 1: cancelling only in the app without notifying the company

If you subscribed through the Apple App Store or Google Play, cancelling in the app store is necessary, but it is not enough. The app store and Peoplecheck operate separate systems. Cancelling in one does not always cancel in the other. Pro tip: Always send a confirmation email to Peoplecheck support stating the cancellation date and asking for written acknowledgment. This protects you if a billing error occurs.

Mistake 2: not keeping records of your cancellation attempt

If you cancel by phone or live chat, take a screenshot. If you cancel by email, keep a copy in a folder titled "Peoplecheck Cancellation." If you send a registered letter, keep the return receipt. At Stopee, we have seen consumers lose refund disputes because they had no proof they ever requested cancellation. Documentation is your lifeline.

Mistake 3: assuming silence means approval

If you email Peoplecheck a cancellation request and receive no response within 7 to 10 business days, do not assume it worked. Follow up with a second email or escalate to a registered letter. Many companies rely on customers assuming their requests were processed when they were actually ignored.

Mistake 4: not checking your statement after cancellation

Even after you receive cancellation confirmation, monitor your next billing cycle. Technical errors happen, and some companies automatically renew unless you take explicit action. If a charge appears after your cancellation confirmation, you have strong grounds for a dispute.

Mistake 5: ignoring your provincial consumer protection laws

Your rights vary by province. Ontario offers stronger protections under the Consumer Protection Act than some other provinces. Research your specific province's rules before you escalate a dispute. If Peoplecheck refuses to refund or cancel, your provincial regulator (such as the Ontario Ministry of Government and Consumer Services) can intervene.

Cancellation checklist for peoplecheck

Use this checklist to ensure you cancel correctly and protect yourself from surprise charges.

Summary and next steps

Cancelling Peoplecheck in Canada is straightforward if you follow the right path and keep records of every step. Whether you subscribed through the website, Apple App Store, or Google Play, your cancellation method differs, but the principle is the same: submit your request in writing, wait for confirmation, and verify the subscription stops.

Refunds are unlikely unless you qualify under Canadian consumer law or Peoplecheck made an error. If the company refuses to cancel or process a refund, escalate to your provincial consumer protection authority or file a chargeback with your bank. Both options take time, but they work when companies ignore direct requests.

At Stopee, we have helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim control of their billing. Visit Stopee.com for step-by-step guides on cancelling other services, understanding your consumer rights, and protecting yourself from billing traps. Your subscription should serve you, not the other way around.

Contact information for peoplecheck cancellation

Mailing address for registered letter: Verify the exact Toronto office address by visiting Peoplecheck Canada's website contact page or emailing their support requesting the official cancellation mailing address. Once you have the address, send your registered letter with attestation de réception (AR).

Online contact: Use the contact form at peoplecheckcanada.ca and select "Account" or "Billing" as your issue category.

Provincial escalation: If Peoplecheck refuses to cancel or process a refund, file a complaint with your provincial consumer protection authority (e.g., Ministry of Government and Consumer Services in Ontario) or contact the Office of the Privacy Commissioner of Canada for data-related issues.

Bank dispute: If charges continue after cancellation, contact your credit card company or bank to file a chargeback within 60 days of the unauthorized charge.