Manage Prequel

How to cancel prequel and avoid charges in canada

Understanding prequel and why you might want to cancel

Prequel is a mobile photo and video editing app that lets you enhance your images and videos with filters, effects and professional-grade editing tools. The app is available on iOS (App Store), Android (Google Play) and through a web-based portal, making it accessible across devices. While Prequel offers some free features, many of the app's best tools are locked behind a paid subscription called Prequel Gold.

You may be considering cancellation for several reasons: unexpected charges on your credit card, trial periods that auto-renewed without clear notification, or simply discovering the subscription no longer fits your creative workflow or budget. Whatever your reason, Stopee is here to walk you through the exact steps to stop charges and reclaim control of your account.

Why prequel's subscription model catches people off guard

Prequel's free-to-paid transition is common in mobile apps, but it can feel abrupt when features you once used for free suddenly require payment. The app also offers weekly subscription plans at different price points (sometimes with promotional discounts), which means you may not remember exactly which tier or cycle you enrolled in. This confusion is one of the top reasons Stopee's readers reach out for help cancelling.

Common reasons canadians cancel prequel

Users often cancel because they stopped using the app regularly, found alternative editing software, or felt the subscription cost no longer justified their usage. Others cancel after discovering that deleting the app from their phone does not stop the charges, leading to surprise credit card bills weeks or months later. Stopee recommends acting quickly the moment you decide the subscription is not right for you.

Your consumer rights in canada

When you subscribe to Prequel in Canada, federal and provincial consumer protection laws give you specific rights, especially if the company misled you or failed to disclose subscription terms clearly.

Consumer protection act protections

Canada's Consumer Protection Act requires that all subscription terms, including cancellation procedures, renewal dates and charges, be disclosed clearly and conspicuously before you commit to payment. If Prequel's signup process buried these details or made cancellation unreasonably difficult to find, you have grounds to dispute charges or request a refund. Many Canadian provinces (Ontario, British Columbia, Quebec) have similar or stronger rules.

When to contact your provincial consumer authority

If Prequel refuses to refund you or continues charging after you request cancellation, escalate to your provincial consumer protection office (for example, Service Ontario or the British Columbia Consumer Protection Branch). These agencies can investigate unfair billing practices and pressure the company to reimburse you. Stopee advises documenting all communication with Prequel before escalating, including dates, screenshots and confirmation numbers.

How to cancel prequel on iOS, android and the web

The cancellation method depends on where you started your subscription, because Prequel subscriptions do not always sync across platforms.

Cancelling prequel on iOS (App store)

1. Open the App Store app on your iPhone or iPad.
2. Tap your account icon in the top right corner (usually your profile picture or initials).
3. Select Subscriptions from the menu.
4. Find Prequel in your active subscriptions list.
5. Tap Cancel Subscription or Edit and confirm your cancellation.
   • You will see a confirmation message with your final access date.
   • Take a screenshot of this confirmation for your records.

Pro tip: Apple's App Store sometimes shows a "Manage" button instead of "Cancel" - either option leads to the same cancellation screen. Your access to Prequel Gold features will end at the close of your current billing period, not immediately.

Cancelling prequel on android (Google play)

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Go to Manage your Google Account or simply select Subscriptions (depending on your Android version).
4. Tap Subscriptions if not already selected.
5. Find Prequel in your list.
6. Tap Cancel subscription and confirm.
   • You will receive a confirmation email at the address linked to your Google account.
   • Check your email (including spam folders) to verify cancellation went through.

Warning: If you started your Prequel subscription through the Prequel website (start.prequel.app) rather than Google Play, it will not appear in your Google Play subscriptions list. You must cancel it through the web portal instead - see the next section.

Cancelling prequel on the web (start.prequel.app)

1. Go to start.prequel.app in your web browser.
2. Sign in with the same email address you used to create your subscription.
3. Navigate to your account settings or subscriptions section (usually in a menu or settings gear icon).
4. Find your active Prequel Gold subscription.
5. Click Cancel Subscription or Remove.
   • Confirm your cancellation when prompted.
   • Print or save your confirmation page as proof.

Pro tip: Web-based subscriptions are managed entirely separate from App Store and Google Play. If you signed up via the Prequel website and later tried to cancel through your phone's app settings, you may have missed the actual subscription entirely - Stopee recommends checking all three platforms if you were charged multiple times.

Why deleting the app does not cancel your subscription

This is the most common and costly mistake: removing Prequel from your phone's home screen or uninstalling it does not stop your subscription from renewing. The subscription is tied to your Apple ID, Google account or Prequel account - not the app itself. You will continue to receive charges on your credit card or payment method even if the app no longer exists on your device. Always cancel through the official payment method before you uninstall.

What happens to your account and access after cancellation

Understanding what you lose and what you keep after cancelling helps you prepare and export any important content before it is too late.

Your access to premium features ends on your final billing date

When you cancel, Prequel stops the subscription from auto-renewing, but your access to Prequel Gold features (premium filters, advanced effects and editing tools) continues until your current paid period expires. If you subscribed to a weekly plan and cancel on day three, you will still have Prequel Gold access for the remaining four days of that week. Once your billing period ends, you revert to the free version of the app.

Your account, photos and saved edits remain intact

Cancelling your Prequel subscription does not delete your account or erase any photos, videos or edits you have created and saved locally on your device. Your Prequel profile and content library stay in place, allowing you to log back in anytime using the same email and password. However, if you had any content synced to Prequel's cloud or premium cloud storage, confirm those files are downloaded to your device before the subscription ends.

No automatic refund on cancellation

Prequel's stated policy (as of December 2024) treats all subscription charges as final and non-refundable for unused portions of your plan. When you cancel partway through a billing cycle, Prequel does not pro-rate or refund the remainder. This policy applies to subscriptions started through the app stores and the web portal alike.

Refund eligibility and how to request one

Although Prequel's policy says all sales are final, Canadian consumer law and Apple and Google's own policies create paths to refunds in certain situations.

Refunds for app store (iOS) purchases

Apple handles all refunds for Prequel subscriptions purchased through the App Store. You cannot get a refund directly from Prequel for App Store charges. To request one:

1. Visit reportaproblem.apple.com in your web browser.
2. Sign in with your Apple ID.
3. Find the Prequel charge you want to refund.
4. Select Problem with the purchase and choose a reason (e.g., "I accidentally purchased this" or "I did not authorise this charge").
5. Submit your request.
   • Apple will review within 24 to 48 hours and email you their decision.
   • If approved, the refund appears in your original payment method within 5 to 10 business days.

Pro tip: Apple is more likely to approve a refund if you request within 14 days of the charge. If you are disputing a charge more than 30 days old, mention that you did not receive clear notification of the renewal in your request.

Refunds for google play (Android) purchases

Google Play also handles refunds independently. You must request directly from Google, not Prequel:

1. Open the Google Play app on your Android device.
2. Tap your profile icon and go to Manage your Google Account.
3. Select the Payments and subscriptions or Purchases tab.
4. Find the Prequel charge you want to dispute.
5. Tap Report a problem and describe the issue (e.g., unwanted charge, auto-renewal without consent).
6. Submit and wait for Google's email response.
   • Google typically responds within 48 hours.
   • Approved refunds post to your payment method in 5 to 10 business days.

Warning: Google and Apple rarely refund charges older than 30 to 45 days, so act quickly if you notice an unwanted charge.

Refunds for web-based (start.prequel.app) purchases

If you purchased Prequel Gold directly from the Prequel website, you must contact Prequel's support team directly. Prequel's refund policy allows a refund request within 3 calendar days of a charge if you contact support with your payment receipt and the last four digits of your card. To request:

1. Visit Prequel's support page and select Contact us.
2. Choose Billing or Subscription as your issue category.
3. Write a clear message requesting a refund and include:
   • Your full name and email address on file.
   • The date of the charge you want refunded.
   • The last four digits of the card used.
   • A brief reason for your request (e.g., "Cancelled within 3 days of charge").
4. Send and watch for their reply within 2 to 5 business days.

Pro tip: Stopee recommends sending this request from the same email address as your Prequel account to speed up verification. Keep a copy of your email in case you need to escalate to your credit card company or provincial consumer authority later.

When consumer law overrides "non-refundable" policies

Prequel's "all sales final" stance does not hold up in every scenario under Canadian law. If you can prove that Prequel failed to clearly disclose renewal terms at signup, charged you without explicit opt-in consent, or made cancellation unreasonably difficult, you have grounds to dispute the charge through your credit card company or provincial consumer protection office, even beyond the standard 3 to 30-day window. Stopee advises gathering screenshots of the signup page, your confirmation emails and any communications with Prequel support before escalating.

Prequel pricing and plan options

Understanding Prequel's current pricing helps you identify which plan you are paying for and whether you are being charged the promotional or regular rate.

Prices vary slightly depending on your device, region and current promotions. Many users accidentally opt for a weekly plan thinking it is a trial, only to find repeated charges on their statement. If you signed up with a promotional rate and were later charged the full price, that may be grounds for a refund or dispute.

Common cancellation mistakes and how to avoid them

We hear from people every day who thought they cancelled Prequel but kept getting charged - and Stopee is here to help you dodge these pitfalls.

Mistake 1: uninstalling the app instead of cancelling the subscription

This is the single most expensive mistake. Removing Prequel from your phone sends a misleading signal that you no longer use it, but the subscription remains active and will keep charging you. The app is a separate thing from your subscription - cancelling one does not cancel the other. Always cancel through the App Store, Google Play or the Prequel website before you delete the app.

Mistake 2: forgetting which platform you subscribed on

If you signed up through the web, your subscription will not appear in the App Store or Google Play, and vice versa. Many people check one place, assume they are not subscribed, and miss the actual active subscription on another platform. Check all three: the App Store (if you have an iOS device), Google Play (if you have Android) and start.prequel.app (the web portal). Stopee recommends taking a screenshot of each subscription page you check to confirm status.

Mistake 3: not confirming your cancellation in writing

A screen tap or button click is not always enough proof. If Prequel later disputes your cancellation claim or continues charging you, you will need evidence that you requested it. Screenshot every confirmation page and save any confirmation emails you receive. For web-based cancellations, also save a copy of your account settings page showing that the subscription is no longer listed.

Mistake 4: ignoring charges after you cancelled

If you cancelled but see a charge appear weeks later, address it immediately. Contact Prequel support with your cancellation confirmation, then dispute the charge with your credit card company if Prequel does not refund it within 7 days. Waiting months to dispute a charge weakens your case and may push you past the chargeback window your bank allows.

Cancellation checklist: before and after

Use this checklist to stay on track and protect yourself during the cancellation process.

Reaching prequel's cancellation support

If you run into trouble cancelling or need to dispute a charge, Prequel's support team can help - though you will often have better luck going directly to Apple, Google or your bank.

How to contact prequel

Prequel does not publish a phone number or mailing address prominently on their website. However, you can reach their support team by visiting their help centre at support.prequel.app (or app.support.prequel.app for some users) and selecting "Contact Us." Choose "Billing" or "Subscriptions" as your issue type and describe your problem clearly. Include your email, the date of the charge in question and the last four digits of your payment method.

For persistent billing issues or if Prequel refuses to respond, escalate to your provincial consumer protection office. In Ontario, contact Service Ontario (1-800-889-9999); in British Columbia, contact the Consumer Protection BC office online; in Quebec, contact the Office of the Protecteur du consommateur. Stopee has helped thousands of consumers escalate unresponsive companies through these provincial channels and often see results within 2 to 4 weeks.

Documenting communication for disputes

Save every email, message and screenshot related to your Prequel account and cancellation. If you contact Prequel's support team, request written confirmation of any conversation (ask them to email a summary). If you file a chargeback or complaint with your bank or provincial authority, you will need this documentation as evidence. Stopee recommends creating a folder on your computer or cloud storage with all relevant screenshots, emails and confirmation numbers - do not rely on memory or your email inbox alone.

Empower yourself and take action today

Cancelling Prequel is straightforward once you know where to look and what to expect. The key is acting quickly, confirming cancellation in writing and monitoring your next billing statement for any stray charges. You have consumer rights in Canada that protect you from unfair billing, and authorities stand ready to help if Prequel resists your refund request.

Whether you are a casual photo editor moving on to a different app or someone who accidentally triggered an auto-renewal you did not intend, Stopee empowers you with transparent, step-by-step guidance. Our mission is to demystify subscription cancellation so you can reclaim control of your money and your digital life. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute charges and understand their rights - and we are here to support your cancellation journey too.

Start today: identify which platform hosts your Prequel subscription, follow the steps above and take a screenshot of your cancellation confirmation. Your next statement will be charge-free, and Stopee is proud to have guided you there.