Manage Productioncrate

How to cancel your production crate subscription and protect your refund rights

What is production crate

Production Crate is a subscription-based library of creative assets for filmmakers, motion designers and content creators across Canada. You gain access to visual effects, sound effects, video overlays and motion graphics through tiered plans that range from free to enterprise. Each plan grants different download limits, asset resolutions and licensing permissions for personal and commercial use. If you subscribed expecting regular use but the library doesn't fit your creative workflow, cancelling early can save you significant money-especially if you're locked into an annual plan.

Who uses production crate and why people cancel

Production Crate attracts independent creators, small studios and agencies who need licensed assets without building libraries from scratch. Many subscribers cancel because they discover the download limits don't match their output needs, the asset library doesn't cover their niche (animation, gaming, documentary), or they've built their own asset collection and no longer need recurring payments. Others cancel after realizing they can source similar assets through competitor platforms or stock libraries at lower cost. Whatever your reason, you have clear cancellation options-and Stopee is here to walk you through each one with confidence.

Production crate pricing and plan comparison

Understanding your current plan helps you decide whether to cancel or downgrade, and clarifies what refund you might claim. Here's the current Canadian pricing structure.

Pro tip: Annual plans offer savings but lock you in for 12 months. If you're unsure about long-term use, the monthly plan gives you flexibility-and a faster exit route if Production Crate isn't right for you.

Why you might want to cancel production crate

You might cancel if your creative projects have slowed, you've found cheaper alternatives, or the asset library simply doesn't serve your work. Annual subscribers often cancel because they realize mid-year they're not using the service enough to justify $405 per year. If you subscribed through an app store and weren't aware of auto-renewal, you may want to switch to manual billing or cancel outright. Stopee recognizes that subscription fatigue is real-and you deserve a straightforward cancellation process without hidden obstacles.

Your cancellation options for production crate

Production Crate lets you cancel through multiple channels depending on how you signed up. Each method has specific steps and confirmation requirements.

Method 1: cancel via your production crate dashboard (web or stripe)

This is the fastest and most direct cancellation method. You control the process entirely, and you receive instant confirmation.

1. Visit productioncrate.com and log in with your email and password.
2. Navigate to your Account settings (usually in the top-right menu under your profile).
3. Select Subscription or Billing.
4. Look for a Cancel button or option labeled "Cancel subscription" or "End auto-renewal".
5. Follow the on-screen prompts. Production Crate may ask why you're cancelling-answer honestly but know this is optional.
6. Confirm cancellation when prompted.
7. Immediately screenshot or download the confirmation email. Save this proof-you'll need it if you later dispute charges or claim a refund.

Warning: Closing this confirmation window without capturing proof makes it harder to prove you cancelled if Production Crate charges you again. Take the screenshot now.

Method 2: cancel if you subscribed through PayPal

If you authorized Production Crate as a recurring PayPal biller, you must revoke that agreement directly from your PayPal account. Cancelling on Production Crate's website alone may not stop PayPal billing.

1. Log into your PayPal account at paypal.com/myaccount/autopay.
2. Select Manage automatic payments (or search "Autopay" in your settings).
3. Find Production Crate in your list of active merchants.
4. Click the agreement and select Cancel or End this agreement.
5. Confirm cancellation.
6. Screenshot the cancellation confirmation from PayPal. This is your proof if PayPal ever disputes whether you cancelled.

Pro tip: Visit your PayPal resolution centre within 180 days if Production Crate continues billing you after this cancellation. PayPal refunds unauthorised recurring charges to Canadian consumers under consumer protection law.

Method 3: cancel if you subscribed through apple app store (iOS)

Apple controls subscription renewal for app-based purchases. You must cancel through Apple's ecosystem, not through the Production Crate app itself.

1. On your iPhone, open Settings.
2. Tap your name at the top.
3. Select Subscriptions.
4. Find Production Crate in your active subscriptions.
5. Tap it and select Cancel Subscription.
6. Confirm you want to cancel. Apple immediately stops auto-renewal.
7. You retain full access to Production Crate until your current billing period ends (your paid period does not cut short).
8. Screenshot Apple's cancellation confirmation for your records.

Alternatively, you can manage this through Apple Support's subscription management page on any device.

Method 4: cancel by certified mail (legal protection and dispute record)

If you want an ironclad written record-especially if you plan to dispute charges or claim a refund-send Production Crate a cancellation letter via Canada Post certified mail with return receipt requested.

1. Write a cancellation letter including:
   • Your full name
   • Email address associated with your Production Crate account
   • Subscription ID or account number (find this in your Production Crate dashboard)
   • Payment method used (credit card, PayPal, Apple)
   • Clear statement: "I hereby request immediate cancellation of my Production Crate subscription effective immediately. Please stop all future automatic charges."
   • Date the letter
   • Your signature
2. Address the letter to Production Crate's registered office (see Address section below).
3. Visit Canada Post and send the letter via Certified Mail with return receipt requested (costs approximately $15-20).
4. Keep the receipt and the signed return receipt when it comes back. This proves delivery.
5. Allow 5-7 business days for processing.
6. Monitor your next billing date to confirm Production Crate did not charge you.

Warning: Certified mail is your strongest legal protection. If Production Crate later claims you never requested cancellation, the return receipt is evidence in your favour under Canadian consumer law.

What happens after you cancel production crate

Knowing what to expect after cancellation helps you plan your next move and spot any billing errors early.

Your access and account status post-cancellation

When you cancel mid-subscription, Production Crate's policy is that you retain full Pro features until the end of your current billing period. Your access does not terminate immediately-you keep downloading at full capacity until the period expires. After that date, your account downgraded to free tier access or becomes inactive, depending on Production Crate's terms. Your profile and download history remain stored with Production Crate unless you separately request account deletion. Stopee recommends you request permanent account removal if you want your data wiped; contact Production Crate support in writing to initiate this.

Confirming cancellation was processed

Check these three points within 2-3 business days to confirm cancellation worked.

1. Log back into your Production Crate dashboard and verify subscription status shows "Cancelled" or "Inactive".
2. Check your email for a cancellation confirmation from Production Crate or your payment processor.
3. Review your credit card or PayPal statement on the next scheduled billing date to confirm no new charge appeared.

Pro tip: Set a phone reminder for your next billing date. If Production Crate charges you after cancellation, you can dispute it immediately-and your confirmation email is your proof you cancelled on time.

Refunds and chargeback rights under canadian law

Production Crate's stated policy is "no refunds" for remaining subscription time. However, Canadian consumer protection law may override this clause in certain situations.

Can you get a refund for unused time

Production Crate's terms state that if you cancel mid-period, you forfeit the balance. However, under the Consumer Protection Act in most Canadian provinces (Ontario, British Columbia, Alberta, etc.), you may have cooling-off rights if you subscribed online. These typically include a 14-day "right to cancel without penalty" from the date of purchase-especially if you were not clearly informed of auto-renewal terms before signing up.

If you cancel within 14 days of your first charge, you have a strong case for a full refund. Document this timeline carefully. If you cancel after 14 days, your refund claim is weaker under cooling-off law, but you may still argue:

• The service was never activated or accessed
• Production Crate failed to provide promised features or asset libraries
• The auto-renewal terms were hidden or misleading

How to request a refund from production crate

1. Email Production Crate support with the subject line: "Refund request for subscription [your account email]".
2. Cite the specific reason: cooling-off period claim, service defect, or misleading terms.
3. Include screenshots of your cancellation confirmation and your credit card/PayPal statement showing the charge date.
4. Request a refund to your original payment method within 14 days of your request.
5. Keep copies of all emails sent and received.

Warning: Production Crate may deny your refund request outright. If this happens, escalate immediately (see next section).

If production crate refuses your refund

Stopee strongly advises you escalate through your payment processor or provincial consumer authority if Production Crate denies a refund you believe you're entitled to. Your options are:

• Credit card chargeback: Contact your bank and open a dispute. You have 120 days from the charge date. Provide your cancellation confirmation, refund request emails and the bank's dispute team will investigate.
• PayPal dispute: Log into PayPal, visit Resolution Centre, and open a case against Production Crate for "Unauthorized recurring billing". PayPal has a 180-day window.
• Provincial consumer protection office: File a complaint with your provincial ministry of consumer affairs (Ontario: ontario.ca/consumer; BC: gov.bc.ca/consumer-protection). Include your cancellation proof and refund denial letter.

Common cancellation mistakes and how to avoid them

Cancellation can go sideways fast if you miss one detail. We see these errors repeatedly, and Stopee wants you to avoid them entirely.

Mistakes to sidestep

• Cancelling in the app but not in your account settings: Some users close the app thinking they've cancelled. You must log into your Production Crate web account and cancel there. App-based cancellations sometimes don't process.
• Not capturing confirmation proof: Screenshot or download your cancellation confirmation the moment you see it. If you close the window, Production Crate's website may not let you access that confirmation again, leaving you with no proof if disputes arise.
• Cancelling PayPal but not the subscription itself: If you cancel Production Crate's PayPal agreement but don't cancel your Production Crate subscription, the service may re-authorise billing to a different payment method on file. Always cancel in both places.
• Assuming Apple cancellation stops all charges: If you subscribed through Apple but have a separate Production Crate web account, cancelling only on Apple may leave your web subscription active. Contact Production Crate support to confirm both are cancelled.
• Ignoring the final billing date: Your paid access ends on your next billing anniversary, not the day you click cancel. If you cancel mid-period, you keep access until period end. Verify this date so you're not surprised when access closes.

Pro tip: Set three calendar reminders: one for 3 days after you cancel (to confirm it processed), one for the final billing date (to verify access ends), and one for the day after (to confirm no new charge appeared).

Cancellation checklist for production crate

Use this step-by-step checklist to confirm you've completed cancellation correctly and protected your rights.

Escalation and consumer rights in canada

If Production Crate charges you after cancellation or refuses a refund you're legally entitled to, Canadian consumer law is on your side. Here's how to escalate effectively.

Your statutory rights under provincial consumer protection law

Every Canadian province has a Consumer Protection Act that limits merchants' ability to auto-bill you without clear consent and grants you cooling-off rights for online purchases. These laws typically state:

• Merchants must obtain explicit consent before charging you (you must actively agree to auto-renewal, not just passively ignore a checkbox).
• You have 14 days from purchase to cancel online subscriptions without penalty.
• Merchants cannot charge you after you request cancellation.
• If they breach these terms, you can file a complaint with your provincial consumer authority.

Contact your provincial consumer protection office

If Production Crate ignores your cancellation or refund request, file a complaint:

• Ontario: ontario.ca/page/consumer-protection - Consumer Protection Ontario (CPO)
• British Columbia: gov.bc.ca/consumer-protection - Consumer Protection BC
• Alberta: Fair Trading Act complaints - alberta.ca/fair-trading-complaints
• Quebec: Office of the Protecteur du consommateur - opc.gouv.qc.ca

Stopee recommends including a copy of your cancellation confirmation and any emails from Production Crate denying your refund. These authorities take repeated violations seriously and can force refunds.

When to keep your production crate subscription

Cancellation isn't always the best answer. Here's when you should consider staying subscribed.

Reasons to keep production crate

• You produce content weekly or more: If your output justifies 20+ downloads per day, Production Crate becomes cost-effective. Monthly billing at $53 breaks down to about $1.77 per workday-reasonable if you're generating revenue.
• Competitors charge more: Compare Production Crate's Pro plan ($405/year) to Adobe Stock, Artgrid or Shutterstock. If Production Crate's asset library matches your niche and costs less, staying subscribed is smarter than switching.
• You're within a 14-day trial window and uncertain: Before cancelling permanently, use the remaining trial period to audit which assets you actually download. If the number is high, downgrade to Sample tier instead of cancelling outright.
• Your team uses shared Enterprise access: If you're managing a team and Production Crate's extended licensing and 5-user access saves you money versus individual subscriptions, the Enterprise plan may be worth it.

Contact and address information for production crate

Use this information to send cancellation letters or escalate disputes.

Production Crate corporate address:
Production Crate LLC
[Primary business address-verify at productioncrate.com/contact or via their support portal before sending certified mail]

Support contact: Visit productioncrate.com and select "Contact Support" or "Help" to find current email or ticket submission portal.

Pro tip: Before mailing a certified cancellation letter, email support first asking for Production Crate's official registered office address. Some companies have multiple addresses, and certified mail to the wrong one may delay processing.

Final takeaway: cancel with confidence

Cancelling Production Crate is straightforward if you follow the right steps, capture proof, and know your consumer rights. Choose your cancellation method based on how you subscribed, take screenshots immediately, confirm within 3 days, and escalate to your payment processor or provincial authority if Production Crate charges you after cancellation. You are not locked in permanently-Canadian law protects your right to cancel and dispute unfair billing. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by staying organized, persistent and informed. Use this guide as your roadmap, and remember: your money, your choice, your cancellation. If you need step-by-step support or want to verify cancellation compliance before you act, Stopee is here to guide you through every stage of the process.