Manage Propstream

How to cancel propstream and recover your investment

What is propstream and why canadians are cancelling

Propstream is a real estate data and lead-generation platform built for investors, agents, and marketers who need access to property records, lead lists, and marketing automation tools. The service operates on monthly and annual subscription models, with pricing in USD converted to Canadian dollars at checkout.

If you subscribed to Propstream and now want to cancel, you are not alone. Many Canadian users report that the platform did not deliver the lead quality they expected, features became redundant with cheaper alternatives, or unexpected charges caught them off guard. At Stopee, we understand that cancelling a software subscription should be straightforward-and we are here to make sure you navigate the process without losing money or access to your data.

Common reasons canadians cancel propstream

Users frequently cite poor data accuracy, high costs relative to lead quality, hidden add-on fees, and difficulty reaching customer support as reasons for cancellation. Others find that the learning curve is steep or that features they need are locked behind premium tiers. Whatever your reason, you have the right to cancel on your terms.

Why stopee helps you cancel with confidence

Stopee tracks cancellation procedures across dozens of subscription services and flags consumer protection gaps that companies exploit. Our guides ensure you know your rights under Canadian consumer law before you contact Propstream, so you can negotiate refunds or dispute unfair charges with evidence on your side.

Your consumer rights under canadian law

Canada's Consumer Protection Act gives you enforceable rights when cancelling digital subscriptions.

What canadian law says about subscriptions and refunds

Under the Consumer Protection Act (federal) and similar provincial statutes, subscription services must allow you to cancel without penalty before the next billing cycle. Many provinces-including Ontario, British Columbia, and Quebec-now require companies to offer a free cancellation method that is as easy as the purchase method.

If Propstream makes cancellation deliberately difficult or does not provide a clear self-serve option online, you may have grounds to dispute charges with your credit card company or provincial consumer authority.

Refund rights and dispute leverage

Propstream's terms state that monthly fees are non-refundable at their discretion. However, Canadian consumer law may override this if:

• You cancel within a statutory "cool-off" period (typically 10-14 days from purchase, depending on your province).
• The service failed to deliver promised features or data quality during your trial or first month.
• You were charged after a free trial expired without clear prior notice.
• Propstream applied hidden or misleading add-on charges to your account.

If Propstream refuses a legitimate refund, you can file a complaint with your provincial consumer protection office or your credit card issuer's dispute resolution team. Stopee recommends keeping records of all correspondence for this reason.

How to cancel propstream by subscription type

Your cancellation method depends on where you purchased your subscription.

Cancel a direct propstream web subscription

If you signed up at propstream.com directly with a credit card, you must contact Propstream's customer support team to cancel-there is no self-serve cancellation button on their website.

1. Call Propstream customer support at 877-204-9040 (toll-free in North America) during business hours.
   • Have your account email and subscription plan ready.
   • Ask for confirmation of your cancellation date and whether you will receive a refund or pro-rata credit.
   • Request that they email you a cancellation confirmation within 24 hours.
2. Alternatively, email support@propstream.com with the subject line "Cancel my subscription" and include your account email, full name, and the date you want cancellation to take effect.
   • Send this email from the same email address linked to your Propstream account.
   • Request written confirmation of cancellation in the email body.
   • Save the confirmation email for your records.
3. If you do not receive a response within 48 hours, escalate via Stopee's guidance: file a complaint with the Better Business Bureau or your provincial consumer authority (see contact details below).
   • Include copies of your subscription agreement and all cancellation requests.
   • State the date you requested cancellation and the name of the representative who acknowledged your request, if applicable.
4. Monitor your account for 7-10 days after cancellation to confirm that no new charges appear.
   • If you are charged again after cancelling, dispute the charge with your credit card company immediately and reference your cancellation confirmation email.

Pro tip: Propstream's terms allow you to send written cancellation notice by registered mail to their Customer Service Department address (provided at the end of this guide). This creates a paper trail and is useful if you face refund disputes later.

Cancel a propstream subscription purchased via apple app store

If you subscribed to Propstream through the Apple App Store on your iPhone or Mac, you must cancel through Apple's subscription management portal. Propstream cannot cancel App Store subscriptions on your behalf.

1. On your Mac or iPhone, open the App Store app.
   • On Mac: Click your account icon in the top-right corner and select "Account Settings."
   • On iPhone: Tap your profile icon at the bottom-right, then select "Subscriptions."
2. Find Propstream in your active subscriptions list.
   • Tap on the Propstream subscription to open its details.
3. Tap "Cancel Subscription" and confirm the cancellation.
   • Apple will ask you why you are cancelling. Choose a reason (optional but helpful for improving app quality).
   • You will receive an email confirmation from Apple within minutes.
4. Verify that your subscription status now shows "Expires on [date]" rather than "Renews on [date]".
   • Your access will continue until the expiration date, then the subscription will not renew.

Warning: App Store refunds are handled by Apple, not Propstream. If you purchased Propstream within the last 90 days and want a refund, contact Apple Support directly via support.apple.com and reference your original purchase date.

Cancel a propstream subscription purchased via google play

If you subscribed via the Google Play Store on Android, cancel through Google's Subscriptions portal.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions" > "Subscriptions."
2. Tap Propstream from the list of active subscriptions.
   • Review the subscription details, including renewal date and price.
3. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google may ask why you are cancelling; this is optional but feeds product feedback.
   • You will receive an email confirmation from Google Play.
4. Check your subscription status to confirm it now shows "Expires on [date]" rather than "Renews on [date]".
   • Your app access will continue until the expiration date.

For refund requests on Google Play, contact Google Support directly at support.google.com/googleplay within 48 hours of your purchase. Refunds are generally available if you cancelled within the first 48 hours.

Propstream pricing and plan comparison

Understanding what you are paying for helps you negotiate refunds or identify overcharges before you cancel.

Current propstream pricing for canadian subscribers

Important note: Prices are shown in USD on the Propstream website and are converted to CAD at your credit card's current exchange rate at billing time. Your actual CAD charge may differ from the estimates above depending on USD/CAD fluctuations.

Hidden or add-on charges to watch for

Beyond the base subscription, Propstream charges extra for:

• Lead Automator: Automated lead list generation and email campaigns (add-on).
• Skip-tracing: Phone number and email lookups for property owners (per-credit pricing).
• Data exports: Some high-volume exports may incur extra charges on lower tiers.

Before you cancel, log into your Propstream account and review your billing history to identify any charges beyond your base subscription. If you see unexpected add-on charges, request a refund or credit as part of your cancellation discussion with support.

What happens after you cancel propstream

Cancellation does not happen instantly, and understanding the timeline protects your data and wallet.

Your account access and data after cancellation

Once you cancel a Propstream subscription, your access to the platform typically continues until the end of your current billing period (the date your renewal would have occurred). After that date, you lose access to your account dashboard, saved searches, and exports.

Propstream's data retention policy means your account and historical data may remain in their system for a period (often 90-180 days) before permanent deletion. If you need to export your lead lists, saved searches, or reports before cancellation, do so immediately-do not wait until after you cancel.

Refund and credit timeline

If Propstream approves a refund, you can expect the credit to appear on your credit card or payment account within 5-10 business days, depending on your card issuer and bank. Annual plan refunds are typically calculated on a pro-rata basis (you receive a credit for unused months).

Keep your cancellation confirmation email and any refund authorization emails for 60 days in case a dispute arises.

Avoid surprise charges after cancellation

Even after you cancel, monitor your credit card statements for 30 days. Some users report that Propstream continued billing after cancellation was supposedly processed. If you see a charge after your cancellation confirmation date, immediately dispute it with your credit card company and provide your cancellation email as evidence.

Refund policy and how to claim a refund

Propstream's stated refund policy is restrictive, but Canadian consumer law and credit card agreements give you leverage.

What propstream's terms say about refunds

Propstream's Terms of Use state that monthly subscription fees are non-refundable. However, the company reserves discretionary refund authority in limited cases (for example, trial period overcharges or disputed add-on fees).

In practice, some users report receiving full or partial refunds when they escalated complaints about data quality or misleading trial terms. Others report refunds were denied with the excuse that they had "already used" the service.

How to request a refund from propstream

1. Document your complaint in writing.
   • Note the specific features that did not work or data quality issues you experienced.
   • Include dates when you reported problems to support (if applicable).
   • Reference your original purchase date and subscription plan.
2. Email your refund request to support@propstream.com with the subject line "Refund request for account [your email]".
   • Clearly state the reason for your refund (e.g., "Lead quality did not match advertised accuracy" or "Trial charges applied without prior notice").
   • Request either a full refund or a pro-rata refund for unused time, whichever applies.
   • State a deadline for response (e.g., "I expect a response within 5 business days").
3. If Propstream declines or does not respond within 5 business days, escalate to your credit card company.
   • Contact your card issuer's dispute department and file a chargeback claim.
   • Provide copies of your refund request email, terms of service, and any evidence of service failure.
   • Credit card companies often side with cardholders if the merchant was unresponsive or the service did not match the advertised description.
4. If the refund amount is small and the chargeback fee is high, consider escalating to your provincial consumer protection office instead.
   • Most provinces offer free complaint resolution services (see "Contact consumer authorities" below).

Pro tip: Stopee recommends requesting a refund before you cancel, not after. Once your subscription is formally cancelled, companies are less likely to process refunds. Frame your request as "I would like to discuss a refund before I proceed with cancellation" rather than "Please refund me after I cancel."

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple until you realize you have inadvertently left money on the table or locked yourself out of your data.

Mistake 1: cancelling without exporting your data first

Once your subscription expires, you cannot log in to download your saved searches, lead lists, or reports. If you plan to switch to a competitor (like Zillow for investors or REsimpli), export your data before you cancel.

Mistake 2: assuming cancellation is instant

Many users cancel and immediately expect to lose access. Instead, Propstream continues to grant access through the end of the billing period, and then charges you again at renewal if cancellation was not fully processed. Always verify the cancellation status in your account settings at least 7 days before your next billing date.

Mistake 3: cancelling through the wrong channel

If you purchased on the web, do not try to cancel via the Apple App Store. If you purchased via Google Play, cancelling on the Propstream website will not work. Cancellation must match your purchase method, or it will not be recognized by the payment processor.

Mistake 4: not keeping cancellation confirmation

If a charge appears after you cancel, you need written proof that you requested cancellation. Save the confirmation email or letter from Propstream. Without it, disputing the charge with your credit card company becomes much harder.

Mistake 5: ignoring add-on charges

If you used skip-tracing or Lead Automator, those charges may continue separately from your main subscription. Cancelling your main plan does not automatically cancel add-on services. Request cancellation of all related services in one email to avoid surprise charges.

Is propstream worth keeping or cancelling?

The decision to cancel depends on your business model and alternatives.

Reasons to keep propstream

• You actively use the lead list data to close real estate deals or identify investment properties.
• Your team has built workflows and saved searches into Propstream that would take time to rebuild elsewhere.
• You benefit from skip-tracing or Lead Automator add-ons and have not found cheaper equivalents.
• You are in a trial period and have not yet tested the full feature set.

Reasons to cancel propstream

• You are not closing deals or generating qualified leads consistently enough to justify the monthly cost.
• Data accuracy is poor or does not match the promised standards.
• A competitor (such as Zillow for investors, REsimpli, or PropSpark) offers better pricing or features for your use case.
• Unexpected charges or poor customer support have eroded your trust.
• You signed up for a trial and forgot to cancel before the first charge posted.

How stopee helps you make an informed decision

If you are unsure whether to cancel, use Stopee's comparison tool to evaluate Propstream against alternatives in your market. Our guides cover cancellation procedures for dozens of real estate platforms, so if you decide to switch, you will have a clear roadmap for both cancelling Propstream and getting set up on a new service.

Quick cancellation checklist

Use this checklist to ensure you cancel cleanly and keep your data safe.

How to escalate if propstream refuses to cancel

Propstream is a reputable company, but occasionally disputes arise.

Contact consumer authorities if propstream ignores you

If Propstream does not respond to cancellation or refund requests within 5 business days, file a complaint with your provincial consumer protection office. Stopee tracks these escalation channels so you know exactly where to go.

• Ontario: ServiceOntario Consumer Protection Act complaints: consumerprotection.ontario.ca
• British Columbia: Consumer Protection BC: consumerprotectionbc.ca or call 1-888-564-9963
• Alberta: Fair Trading Act complaints: servicealberta.ca
• Quebec: Office de la protection du consommateur (OPC): opc.gouv.qc.ca
• All provinces: Better Business Bureau complaint form: bbb.org

Chargeback as a last resort

If Propstream charges you after you cancel and refuses to refund the charge, contact your credit card issuer and file a chargeback claim. Provide copies of your cancellation confirmation email and any unresponsive support communications. Most credit card networks (Visa, Mastercard) side with cardholders if the merchant was unresponsive or the service was cancelled but billed again.

Propstream customer service contact details

Use these details for cancellation, refund requests, and escalations.

Direct customer support channels

Phone (toll-free in North America): 877-204-9040
Email: support@propstream.com
Website: propstream.com
Terms of use: resource.propstream.com/terms.jsp

Mailing address for written cancellation notice

If you prefer to cancel by registered mail (recommended for dispute evidence), send your cancellation request to:

Propstream Customer Service Department
[Check Propstream's terms of use page for the complete postal address, as mailing addresses may change]

Include in your letter:

• Your full name and account email address
• Your subscription plan and billing date
• The date you want cancellation to take effect
• A request for written confirmation of cancellation

Send via registered mail with signature confirmation so you have proof of delivery.

Final thoughts: cancel propstream with confidence

Propstream is a legitimate real estate data platform, but like all subscription services, it is not right for everyone. If you have decided to cancel, you now have a clear, step-by-step roadmap tailored to your subscription method-whether you signed up on the web, via Apple, or through Google Play.

Remember: you have consumer rights under Canadian law. Propstream cannot hide behind a non-refundable policy if they failed to deliver the service you paid for or if you cancelled within your province's statutory cooling-off period. Stopee has helped thousands of consumers cancel subscriptions like this by ensuring they document their requests, explore refund eligibility, and escalate to authorities when companies ignore them.

Export your data today, send your cancellation request tomorrow, and monitor your credit card for 30 days. If Propstream charges you again after cancellation, you now know exactly how to dispute it. For additional guidance on cancelling other subscription services or comparing alternatives, visit Stopee (stopee.com) and explore our growing library of step-by-step cancellation guides.