Manage Riverside.Fm

How to cancel riverside.fm and protect your creative investment

What riverside.fm is and why creators use it

Riverside.fm is a professional-grade platform for recording high-quality remote audio and video conversations. If you're a podcaster, content creator, or video producer, you use Riverside to capture interviews, co-hosted shows, and client sessions with broadcast-quality audio and video from each participant's device. The platform records locally on everyone's computer or phone, then uploads finished files for editing and distribution.

You access Riverside through the web app at riverside.fm or through mobile apps on iOS and Android. The service offers subscription tiers with different feature sets-Standard, Pro, and Live Pro plans-plus one-time AI credit purchases for automated editing and transcription. Billing and cancellation rules change depending on whether you subscribe through Riverside's website, the Apple App Store, or Google Play, which is important to understand before you sign up or cancel.

Why you might decide to cancel riverside.fm

You may decide to cancel Riverside.fm for several legitimate reasons. Perhaps you've downgraded your content production schedule, switched to a competitor platform, or discovered that the free tier covers your actual needs. Maybe you signed up during a trial period and realized the service doesn't fit your workflow. Or you could be consolidating subscriptions to reduce monthly spending. Whatever your reason, Stopee understands that cancelling promptly-before you're charged again-protects your budget and prevents unwanted recurring charges.

The financial impact of staying subscribed

If you cancel Riverside.fm within the refund window, you may recover your subscription cost depending on your plan and purchase channel. Miss that window, and you lose access without a refund. Monthly plans charged to your Riverside account offer a 48-hour refund window, while yearly plans give you 14 days. However, if you purchased through the App Store or Google Play, Apple and Google control refunds-not Riverside-so you must act quickly through their platforms instead.

Your consumer rights when cancelling riverside.fm in canada

Canadian consumer protection law grants you specific rights when purchasing digital services like Riverside.fm. These protections are your leverage if Riverside refuses to honour its cancellation policy or fails to process your request.

What the consumer protection act guarantees you

Under the Consumer Protection Act (federal and provincial versions), you have the right to cancel a digital subscription. If Riverside.fm makes cancellation deliberately difficult-by hiding the cancellation button, requiring you to call rather than cancel online, or charging penalties-you can escalate to your provincial consumer protection office. The Competition Act also prohibits misleading billing practices, so if Riverside charges you after you cancel, that's potentially illegal.

Key protections include: you must be able to cancel in the same manner you subscribed (if you signed up online, you should cancel online); the company cannot charge you after you cancel without explicit new consent; and you have the right to clear, upfront information about recurring charges before purchase. If Riverside violates these rules, you can file a complaint with your provincial ministry or the Competition Bureau.

Where to escalate if cancellation fails

If Riverside.fm ignores your cancellation request or continues charging you after you cancel, contact your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Office of the Registrar of Mortgage Brokers; in Quebec, it's the National Automobile Theft Bureau. Stopee recommends documenting every cancellation attempt-screenshots of your account, email confirmations, payment records-before you escalate, because regulators ask for proof.

Pricing, plans, and refund windows for riverside.fm

Riverside.fm offers multiple subscription tiers, and your refund eligibility depends entirely on which plan you chose and where you bought it. Here's the breakdown:

Pro tip: If you bought a yearly plan more than 14 days ago, you've lost the refund window-but you can still cancel to prevent future charges. If you subscribed through the App Store or Google Play, ignore Riverside's refund window entirely and follow Apple or Google's refund process instead, which may be more generous.

How to cancel riverside.fm across every platform

Your cancellation steps depend entirely on where you bought your subscription. Stopee walks you through each path so you cancel correctly the first time and avoid accidental recharges.

Cancel riverside.fm on the web (via riverside website)

If you subscribed directly at riverside.fm using your email and payment card, follow these steps to cancel:

1. Open your web browser and go to riverside.fm.
2. Click the profile icon or menu in the top right corner of the page.
   • If you're not already logged in, enter your email and password.
3. Select Settings or Account Settings from the dropdown menu.
4. Navigate to the Plan & Billing section (this may also be labeled Subscription or Billing).
5. Click Cancel plan, Cancel subscription, or a similar button (wording varies by region).
6. Follow the cancellation flow on screen. Riverside may offer a discount to keep you subscribed-decline if you're sure.
   • If you want a refund, select the reason that applies (e.g., "I no longer need this service").
   • Confirm you understand that your access ends at the close of your current billing period.
7. Submit your cancellation request.
8. Check your email for a cancellation confirmation from Riverside. Save this email as proof.
   • Warning: Do not delete this email. If Riverside charges you again, you'll need it as evidence.

What happens next: Your subscription access remains active until the end of your current billing cycle. On that final day, your account automatically reverts to Riverside's free plan. You will not be charged again.

Cancel riverside.fm on iOS (via apple app store)

If you subscribed to Riverside through the Apple App Store on your iPhone or iPad, you must cancel through Apple's own subscription settings-Riverside support cannot cancel App Store subscriptions on your behalf.

1. Open the Settings app on your iPhone or iPad.
   • Do not open Riverside the app; go directly to your device's Settings.
2. Scroll down and tap your name (Apple ID) at the top of the screen.
3. Tap Subscriptions.
4. Find Riverside in the list of active subscriptions and tap it.
   • If Riverside does not appear, check the "Expired" or "Cancelled" section.
5. Tap Cancel subscription or Turn off auto-renewal (exact wording varies by iOS version).
   • Apple may ask why you're cancelling; your answer helps Apple but is optional.
6. Confirm the cancellation by tapping the final confirmation button.
   • A red X or "Expired" label appears next to Riverside to confirm auto-renewal is off.
7. Screenshot this confirmation as proof.
   • Pro tip: Apple does not always send email confirmations. The screenshot is your only record.

Refund eligibility on iOS: Apple's refund window is typically 48 hours for new subscriptions or plan changes, though Apple reserves the right to deny refunds for subscriptions older than 14 days. To request a refund, go to App Store > Account > Purchases > Subscriptions, find Riverside, tap the date of your most recent charge, and select Report a Problem. Apple reviews your request and responds via email within a few days.

Cancel riverside.fm on android (via google play)

If you subscribed to Riverside through Google Play on an Android device, cancellation happens in Google Play-Riverside cannot cancel for you.

1. Open the Google Play app on your Android phone or tablet.
   • Do not open Riverside the app itself.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Riverside in the list and tap it.
6. Tap Cancel subscription at the bottom of the screen.
   • Google may ask why you're cancelling; you can skip this or provide feedback.
7. Confirm the cancellation by tapping the final button.
   • Riverside disappears from your active subscriptions list.
8. Screenshot the confirmation for your records.
   • Pro tip: Google Play sometimes sends a confirmation email, but relying on a screenshot is safer.

Refund eligibility on Android: Google Play offers a 48-hour refund window for new subscriptions or plan upgrades. To request a refund, go to Google Play > Account > Payments and subscriptions > Subscriptions, tap Riverside, tap the purchase date you want to refund, and select Request refund. Google approves or denies the refund within a few days and credits the amount back to your original payment method.

Cancel mobile plus subscriptions (in-app on iOS and android)

Mobile Plus is Riverside's in-app subscription available on both platforms. Because it's billed through Apple or Google, you cancel it through their systems, not Riverside's app.

• On iOS: Follow the Apple App Store cancellation steps above.
• On Android: Follow the Google Play cancellation steps above.
• AI credits: These are non-refundable one-time purchases. Once spent, they're gone. Do not expect Riverside to refund unused AI credits.

What happens after you cancel riverside.fm

Cancellation doesn't mean immediate loss of access. Here's exactly what to expect in the days and weeks ahead.

Your access timeline after cancellation

When you cancel a web subscription through Riverside, your paid features remain active until the last day of your current billing period. If your monthly plan renews on the 15th of each month and you cancel on the 3rd, you keep full access until the 14th. On the 15th, your account downgrades to the free plan automatically. You will not be charged.

For App Store and Google Play subscriptions, the platform controls your access timeline. Typically, your paid features stay active until the renewal date passes, then your account reverts to free. However, platform policies vary, so log in to Apple or Google's subscription settings to see your exact access end date.

Your data, recordings, and file exports

Cancellation does not delete your recordings or uploaded files. Your account content-recorded conversations, transcripts, and project files-remain stored in Riverside's system after you cancel. However, Stopee strongly recommends exporting or downloading any critical assets before your paid access expires, because free-tier accounts have limited storage and download capabilities. Check Riverside's help documentation for export tools and data retention policies before your access changes.

Pro tip: If you subscribed through the App Store or Google Play, platform policies may affect how your data is retained. Review both Riverside's privacy policy and Apple's or Google's terms to understand exactly what happens to your files after cancellation.

Will your account reactivate if you resubscribe?

Yes. If you cancel Riverside and later decide to resubscribe, your original account and its history remain. You sign back in with the same email and password, and your past recordings are accessible again (subject to Riverside's storage and retention rules for free-tier accounts).

Refunds and how to claim them

Riverside.fm refunds depend on your plan, billing frequency, and purchase channel. Know your window before you act.

Refund windows and eligibility

For web subscriptions purchased directly from Riverside:

• Monthly plans (Standard, Pro, Live Pro): Full refund if you cancel within 48 hours of your initial purchase or upgrade. After 48 hours, no refund.
• Yearly plans (Standard, Pro, Live Pro): Full refund if you cancel within 14 days of purchase or upgrade. After 14 days, no refund.
• AI credits: Non-refundable in all cases. Once purchased, AI credits cannot be refunded or transferred.

For App Store purchases, Apple controls refunds under its own policy-typically 48 hours for new subscriptions, up to 14 days in some cases. For Google Play purchases, Google's refund policy applies, which is similarly 48 hours but sometimes more flexible. Contact the platform directly; Riverside cannot issue refunds for App Store or Google Play charges.

How to request a refund if you're in the window

1. Log into your Riverside account at riverside.fm.
2. Go to Settings > Plan & Billing and check your subscription purchase date.
   • Compare today's date to the purchase date. If it's within 48 hours (monthly) or 14 days (yearly), you qualify.
3. Click Cancel plan and follow the cancellation flow.
   • When asked why you're cancelling, select a reason that indicates you want a refund (e.g., "I'm not satisfied" or "I don't use this").
4. Confirm cancellation and check your email for a receipt or confirmation.
   • Some refunds process automatically; others require Riverside support to approve.
5. Monitor your bank account or card statement.
   • Refunds typically appear within 5-10 business days, though your bank may take longer to post the credit.
6. If you don't see the refund after 10 business days, contact Riverside support with your confirmation email and payment receipt.
   • Pro tip: Use Stopee's approach: save screenshots of everything-confirmation emails, payment records, cancellation confirmations. These prove your case if you need to escalate to your bank or credit card company.

What to do if riverside denies your refund

If Riverside refuses a refund you believe you're entitled to, escalate through your bank or credit card company. Call your bank's customer service and describe the charge as unauthorized or dispute the merchant's refund denial. Your bank can reverse the charge directly (called a chargeback), though this damages your relationship with Riverside. Alternatively, file a complaint with your provincial consumer protection authority and the Competition Bureau, which can pressure Riverside to honour its stated policy.

Common mistakes people make when cancelling riverside.fm

Cancelling a subscription can feel straightforward, but one wrong move leaves you charged for another month. Stopee has helped thousands of consumers avoid these traps.

Mistake 1: cancelling the app instead of the subscription

Deleting the Riverside app from your phone or computer does not cancel your subscription. It just removes the app from your device. Your subscription remains active, and you'll be charged on your renewal date. To cancel, you must go into your subscription settings (Riverside's website, Apple's settings, or Google Play) and disable auto-renewal there.

Mistake 2: cancelling the wrong account or subscription

If you've used multiple email addresses with Riverside or subscribed to both the web plan and a mobile plan simultaneously, you might cancel one and think you've cancelled both. You're then surprised by a charge from the subscription you forgot about. Before you cancel, log into every account or subscription you have and write down the email address, plan name, and renewal date for each. Then cancel them all.

Mistake 3: missing the refund window

Monthly plans refund within 48 hours; yearly plans within 14 days. Every hour you delay past that window costs you the full amount. If you think you might cancel, don't wait. Cancel immediately if you're unsure, because you can always resubscribe later. Once the window closes, Riverside keeps your money-and Canadian consumer law does not force refunds past the stated deadline unless the service was misrepresented.

Mistake 4: forgetting to save your recordings before access changes

Your free-tier account after cancellation has limited download and storage capabilities. If you don't export your recordings while your paid plan is still active, you risk losing access to files later. Export everything you need to keep before your final billing period ends.

Mistake 5: not checking your statement after cancellation

Cancellations sometimes fail silently. You hit the button, get no error message, but Riverside charges you again anyway. Check your bank or credit card statement 3-5 days after your cancellation to confirm no new charge appears. If one does, contact Riverside immediately with your cancellation confirmation and demand a refund.

Your checklist for cancelling riverside.fm safely

Use this step-by-step checklist to ensure you cancel correctly and protect yourself:

1. Identify where you subscribed. Did you buy through Riverside's website, Apple App Store, or Google Play? Write this down.
2. Find your purchase date and current renewal date. Check your email receipt or account settings. Note whether you're within the refund window (48 hours for monthly, 14 days for yearly).
3. Export or download your recordings. Before you cancel, back up any critical files to your computer or cloud storage. Do not rely on Riverside's free tier storage.
4. Cancel through the correct channel. Use the steps above for your platform (web, App Store, or Google Play). Do not just delete the app.
5. Save your cancellation confirmation email. Screenshot it and email it to yourself. File it in a folder labeled "Subscriptions & Cancellations."
6. Monitor your next bill. Check your bank or card statement 3-5 days after cancellation to confirm no new charge appears. If one does, contact Riverside or your bank immediately.
7. If a refund applies, track it. Refunds take 5-10 business days. If you don't see it by day 10, contact Riverside support with your confirmation email and payment receipt.
8. Escalate if needed. If Riverside refuses to cancel or refund, contact your provincial consumer protection authority or the Competition Bureau. Stopee recommends having copies of all emails and payment records ready when you escalate.

Is riverside.fm right for you, or should you stay cancelled?

Before you resubscribe after cancelling, ask yourself these questions honestly.

Riverside.fm cancellation address for postal mail

If Riverside's online cancellation fails or you prefer to send a written cancellation by mail, you can use the company's general mailing address (available in Riverside's Privacy Policy). Always send cancellation by registered mail with return receipt (raccomandata A/R) so you have proof of delivery. Include:

• Your full name and email address associated with your Riverside account.
• Your account creation date or subscription plan name.
• A clear statement: "Please cancel my Riverside.fm subscription effective immediately."
• Your signature and the current date.
• A copy of your most recent Riverside invoice or payment receipt.

Mail this package to Riverside's address listed in their Privacy Policy. Keep the registration receipt as proof. This method is slower than online cancellation, so use it only if you cannot access Riverside's website or if online cancellation has already failed.

Summary: take control of your riverside.fm subscription today

Cancelling Riverside.fm is straightforward once you know which platform you subscribed through and whether you qualify for a refund. If you bought through Riverside's website, cancel in your account settings and watch for a confirmation email. If you subscribed via Apple or Google, cancel in their app stores instead-Riverside cannot cancel for you. Refunds apply only within 48 hours (monthly) or 14 days (yearly) for web plans, so act fast if you want your money back.

Your data stays safe after cancellation, and your account downgrades to free-tier access automatically. Export your recordings and important files before your access changes. If Riverside charges you after you cancel, escalate to your bank or provincial consumer protection authority.

Stopee has helped thousands of consumers cancel subscriptions safely and reclaim refunds they were owed. Whether you're downsizing to the free plan or switching to another platform entirely, Stopee empowers you with clear, step-by-step guidance so you never overpay for a service you no longer use. Visit Stopee.com for cancellation guides on hundreds of other subscriptions, and remember: your right to cancel is protected by Canadian consumer law. Exercise it confidently.