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Cancel Roadtrippers: The Right Way
How to cancel roadtrippers and claim your refund in canada
Understanding roadtrippers and why you might cancel
Roadtrippers is a trip-planning app and membership service designed to help you discover points of interest, plan routes, and organize multi-stop road trips across North America. The platform offers both free and premium membership tiers, with paid plans unlocking features like expanded trip capacity, RV-specific routing, offline maps, Autopilot technology, and exclusive member deals.
You might consider cancelling if you've completed your road trip, found a different planning tool that suits your needs better, or want to reduce your subscription costs. Whatever your reason, you deserve a clear path to cancellation without frustration or hidden obstacles. Stopee has helped thousands of consumers understand their cancellation rights and take decisive action.
Common reasons to cancel roadtrippers
You may want to cancel if the annual fee (currently C$35.99 for Basic or C$49.99 for Pro) doesn't align with how often you use the app. Seasonal road trippers often subscribe for summer months only and then cancel. Others switch to competing services or find that Roadtrippers' free tier meets their modest planning needs. Some users discover unexpected charges after a trial period ends and decide the service isn't worth the ongoing cost.
Why you should act now
The longer you delay, the more billing cycles you'll face. If you're unhappy with Roadtrippers, cancelling within the grace period (typically 3 to 7 days of purchase or renewal) gives you the strongest case for a refund. Stopee recommends taking action immediately to avoid unnecessary charges and to preserve your refund eligibility window.
Your consumer rights under canadian law
In Canada, your consumer protection rights are your best ally when cancelling a subscription service.
Protection under federal and provincial law
The Competition Act and the Canadian Consumer Protection Act establish your right to cancel subscriptions without penalty. Most provinces also enforce specific rules through their Consumer Protection Acts. Key protections include the right to cancel within a specified cooling-off period (typically 14 days from purchase or from when the service is first available to you), clear disclosure of renewal terms before charging, and the right to an easy cancellation mechanism.
If Roadtrippers refuses to honour a cancellation or refund request that complies with these rules, you have grounds to escalate the dispute. Stopee encourages you to cite these protections in writing when you submit your cancellation request.
Escalation to regulators
If Roadtrippers ignores your cancellation request or disputes your refund claim unfairly, contact your provincial consumer protection authority. For example, Ontario consumers can file a complaint with the Ontario Ministry of Government and Consumer Services. Stopee has seen regulators successfully enforce refunds on behalf of consumers when companies fail to comply with cooling-off periods or make cancellation deliberately difficult.
How to cancel roadtrippers across all platforms
Roadtrippers offers four distinct cancellation paths, depending on where you purchased your membership: the Apple App Store, Google Play, the Roadtrippers website, or postal mail for a documented record.
Cancel via apple app store (iPhone and iPad)
If you subscribed through the App Store on your iPhone or iPad, Apple controls your billing relationship and you must cancel directly with them.
- On your iPhone or iPad, open the Settings app and tap your name at the top.
- Select Subscriptions from the menu.
- Find and tap Roadtrippers in your active subscriptions list.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation when prompted.
What happens next: Your auto-renewal stops immediately. You retain full access to your paid features until the end of your current billing cycle. After that date, your account reverts to free-tier limits.
Pro tip: Screenshot the cancellation confirmation for your records. Stopee recommends saving this evidence in case you need to dispute a charge later.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel within the Google Play Store, not directly through the Roadtrippers app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find Roadtrippers and tap it.
- Select Cancel subscription and confirm when prompted.
What happens next: Auto-renewal terminates, and you keep access to premium features through the end of your current billing period. Your account then downgrades to free-tier status.
Warning: Google Play refunds are governed by Google's refund policy, not Roadtrippers' policy. If you purchased recently (within the window Google allows, typically 15 minutes to a few hours for initial subscriptions), you may be eligible for a refund directly from Google.
Cancel via the roadtrippers website
If you manage your Roadtrippers subscription directly through their website (roadtrippers.com), this is often the fastest path to cancellation with the most documentation.
- Visit roadtrippers.com and log in to your account using your email and password.
- Click your profile icon or user menu in the top right corner.
- Select Profile or Account Settings.
- Navigate to Subscription Details or Billing Information.
- Find the Auto-Renew toggle and click Disable Renewal (or similar wording).
- Confirm the action when the system prompts you.
Important: Disabling auto-renewal stops future charges but does not immediately cancel your access. You retain full functionality until the end of your paid billing period. After that date, your account reverts to free-tier restrictions.
Pro tip: After you disable renewal, log back in a few hours later and verify the toggle shows as off. Stopee has found that occasionally the change doesn't take on the first attempt due to system delays.
Cancel via postal mail (strongest documented proof)
If you want an ironclad record of your cancellation request, or if you're having trouble cancelling through digital channels, sending a registered letter is your safest option.
- Prepare a clear, concise letter that includes:
- Your full name and account email address associated with Roadtrippers
- Your current subscription level (Basic or Pro)
- The date you purchased or last renewed your membership
- A clear statement: "I request cancellation of my Roadtrippers membership, effective immediately."
- Your current mailing address and phone number
- A separate sentence if you are requesting a refund: "I also request a refund for any charges issued after [date] or within the cooling-off period."
- Keep a copy of the letter for your records.
- Send the letter via Canada Post Registered Mail (which provides proof of delivery and signature confirmation) to:
- Roadtrippers, LLC
131 E McMicken Ave
Cincinnati, Ohio 45202
United States
- Roadtrippers, LLC
- Keep your tracking number and receipt from Canada Post.
- Expect a response within 10 to 15 business days; if you receive no acknowledgment within 21 days, follow up using your tracking proof.
Warning: Send your letter to the United States address above, not to any Canadian office, as Roadtrippers is a U.S.-based company. Registered mail costs approximately C$15 to C$20 but provides proof of delivery that protects you in a dispute.
Pro tip: Stopee recommends postal mail if you believe you have grounds for a refund claim or if you've experienced problems with customer service. The written record is invaluable if you later need to escalate to a consumer regulator or your credit card company.
Roadtrippers pricing and plan comparison
Understanding what you're currently paying helps you decide whether cancellation is truly the right move, or whether downgrading to the free tier might serve you better.
| Plan | Annual cost | Trip limit | Stops per trip | Key features |
|---|---|---|---|---|
| Free | C$0 | 1 trip | 10 stops | Basic planning, standard maps |
| Basic (annual) | C$35.99 | 3 trips | 20 stops per trip | Trip export, custom map styles |
| Pro (annual) | C$49.99 | 5 trips | 50 stops per trip | No ads, collaboration, navigation, RV routing, Autopilot, member deals |
If you're only planning occasional trips, the free tier may be sufficient. If you frequently use Roadtrippers but can't justify the annual cost, you might pause rather than cancel entirely.
What happens after you cancel roadtrippers
Cancellation can feel uncertain if you don't know what to expect in the days and weeks that follow.
Access and features after cancellation
When you cancel, auto-renewal stops immediately, preventing any future charges. However, you retain full access to your paid membership features until your current billing cycle ends. For example, if you cancel on March 15 and your annual renewal date is June 1, you continue to enjoy Pro features (50 stops per trip, no ads, collaboration) until June 1. On that date, your account automatically downgrades to the free tier without any action needed from you.
Your trip data, saved routes, and account history remain intact even after downgrade. You simply lose the premium benefits associated with paid membership.
Account preservation and data
Cancelling your subscription does not delete your account or erase your saved trips. If you later change your mind and want to resubscribe, your account and data will be waiting for you. This is a significant advantage over services that purge accounts after cancellation.
Billing and future charges
Once you disable auto-renewal, Roadtrippers will not charge you again. If you cancelled via the App Store or Google Play, those platforms will not charge you either. However, if you cancelled on the Roadtrippers website but failed to disable auto-renewal, charges will continue on your next renewal date. This is why Stopee emphasizes the importance of verifying the toggle is actually off before you log out.
Refund policy and your eligibility
Roadtrippers' standard terms state that membership payments are non-refundable. However, several important exceptions apply, especially if you're in Canada.
Grace period refunds
Roadtrippers may issue a courtesy refund if you request it within a short window of your purchase or renewal date. Typically, this grace period is 3 days for new purchases and 7 days for subscription renewals. If you cancel within these windows and explicitly request a refund, Roadtrippers may honour the request even though their terms claim non-refundability.
Pro tip: Always include a refund request in your cancellation message, whether you send it by email, postal mail, or within the app. The worst Roadtrippers can do is say no; the best they can do is approve it. Stopee has seen grace-period refunds approved for hundreds of consumers who simply asked.
App store and google play refunds
If you purchased through Apple's App Store, Apple controls refunds, not Roadtrippers. You must request a refund directly from Apple through your iTunes account settings or by contacting Apple Support. Similarly, Google Play refunds are issued by Google, not by Roadtrippers.
Warning: Apple typically allows refunds within 15 minutes to a few hours of initial subscription purchase, while subsequent renewals have different windows. Google Play has a similar but distinct policy. Check the respective store's refund policy before you assume you're ineligible.
Consumer protection overrides
Roadtrippers' "non-refundable" policy is subject to Canadian consumer protection laws. If Roadtrippers charged you during a cooling-off period (typically 14 days from purchase), you have a statutory right to cancel and receive a refund, regardless of what their terms say. Stopee encourages you to cite this right in your cancellation letter if applicable.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, yet many consumers sabotage themselves with preventable errors.
Forgetting to verify cancellation
The most dangerous mistake is assuming your cancellation worked without confirming it. Log back into your account 24 hours after cancelling and check that auto-renewal is genuinely disabled. If you cancelled via the App Store or Google Play, verify in those apps' subscription settings that Roadtrippers is no longer listed as active. Stopee has seen many consumers discover months later that their cancellation never took, and they were charged repeatedly.
Cancelling the app instead of the subscription
Deleting the Roadtrippers app from your phone does nothing to stop auto-renewal or future charges. Cancellation must happen in the billing system (App Store, Google Play, or Roadtrippers website), not by uninstalling the app. Many consumers make this mistake and are shocked when they receive a charge two months later.
Missing the grace period for refunds
If you're entitled to a refund under the grace period, you must request it quickly. Once the window closes (typically 7 days from renewal), Roadtrippers may decline even a reasonable refund request. Write down your renewal date immediately and set a calendar reminder to request a refund by day 5 if you've changed your mind.
Ignoring charges on your statement
Even after you cancel, monitor your credit card or bank statement for the next two billing cycles. If Roadtrippers charges you again despite your cancellation, report the charge immediately to your bank or credit card issuer. Many banks can reverse unauthorised recurring charges and investigate on your behalf. The longer you wait, the harder it is to recover the money.
Essential cancellation checklist
Use this step-by-step checklist to ensure you've covered all bases before you move on.
| Action | Completed | Notes |
|---|---|---|
| Identify where you subscribed (App Store, Google Play, or website) | ☐ | Check your email receipts or app store account |
| Log in and cancel through the correct platform | ☐ | Follow the steps for your platform above |
| Request a refund if within the grace period | ☐ | Include refund request in your cancellation message |
| Verify cancellation is active within 24 hours | ☐ | Log back in and confirm auto-renewal is off |
| Save confirmation screenshots or emails | ☐ | Keep these for at least 6 months |
| Monitor your statement for 60 days post-cancellation | ☐ | Report any unexpected charges immediately to your bank |
Roadtrippers customer reviews and real cancellation experiences
Hearing from other Canadian consumers who've cancelled can help you understand what to expect and avoid common pitfalls.
What users say about cancellation
Roadtrippers generally receives positive reviews (4.5 out of 5 stars) for its planning features and map functionality. However, cancellation and refund experiences are mixed. Some users report smooth cancellations via the website, while others struggle with App Store refunds or face confusion about whether their subscription truly ended. A recurring complaint is that the free tier feels too limited after tasting paid features, which discourages some users from downgrading rather than cancelling entirely.
One consistent theme: users who take Stopee's advice and request refunds within the grace period often succeed, even though Roadtrippers' terms claim non-refundability. This suggests the company values customer relationships and will bend on refunds for customers who ask promptly.
Contacting roadtrippers if cancellation fails
If you've followed every step above and Roadtrippers continues to charge you, or if you're denied a refund you believe you're entitled to, you have multiple escalation options.
Direct contact with roadtrippers support
Visit the Roadtrippers help center and submit a support ticket explaining your cancellation or refund issue. Include your account email, subscription details, and the date you attempted to cancel. Roadtrippers typically responds within 2 to 5 business days. Reference your cancellation screenshots or postal mail tracking number to strengthen your case.
Escalation to your financial institution
If Roadtrippers ignores your cancellation request and continues to charge your credit card or bank account, contact your bank or card issuer. Describe the situation and provide proof of your cancellation attempt (screenshots, emails, or postal mail receipt). Your financial institution can dispute the charge and potentially reverse multiple months of unauthorized payments. This process, called a chargeback, is your nuclear option and it works.
Consumer protection authority complaint
If Roadtrippers refuses to honour a refund you're entitled to under Canadian law, file a formal complaint with your provincial consumer protection agency. Stopee recommends having your cancellation evidence, refund request, and the company's response (or non-response) all documented before you file. Regulators take these complaints seriously and often compel refunds on behalf of consumers.
Final address and postal cancellation instructions
For those sending postal cancellation letters, use this address:
Roadtrippers, LLC
131 E McMicken Ave
Cincinnati, Ohio 45202
United States
Send via Canada Post Registered Mail and keep your tracking receipt. Stopee has guided thousands of Canadian consumers through successful cancellations using postal mail as a documented record. This method is especially valuable if you later need to escalate a dispute or claim a refund through your bank or provincial regulator.
Empowering yourself to cancel with confidence
Cancelling Roadtrippers is entirely within your control, and you now have five different pathways to success. Whether you choose the App Store, Google Play, the website, or postal mail, the key is to act quickly, verify your cancellation, and keep records. If Roadtrippers resists your refund request, remember that Canadian consumer law is on your side: you have the right to cancel subscriptions and claim refunds within cooling-off periods, and you have regulators ready to enforce those rights if the company refuses.
Stopee has helped thousands of consumers take back control of their subscriptions and reclaim their money. You deserve a service that earns your loyalty, not one that traps you through dark patterns or unclear cancellation paths. Roadtrippers' cancellation process is genuinely straightforward once you know the steps, so follow the guidance above, verify each action, and move forward with confidence. Your next road trip is waiting, and now you're free to plan it however you choose.