Manage Sendit

How to cancel sendit in canada and understand your refund rights

What is sendit and why canadians are cancelling

Sendit is a mobile app that combines anonymous messaging with gamified features and paid membership tiers. The app lets you send and receive anonymous messages, unlock hints about who sent messages, access exclusive games, and customize your profile through its Diamond membership and premium features.

Many Canadian users find themselves wanting to cancel because they stop using the app, discover unexpected charges, or no longer value the premium membership. If you're here, you likely fall into one of those groups, and Stopee is here to walk you through your options with clarity and empathy.

Why users cancel sendit

People cancel Sendit for several practical reasons: the app becomes inactive after the initial novelty wears off, recurring charges appear without clear value, or users simply prefer different messaging platforms. Understanding your cancellation options empowers you to act quickly and avoid unwanted charges.

Is cancellation right for you?

Before you cancel, ask yourself whether you're cancelling a paid membership tier (Diamond or hints subscription) or deleting your account entirely. These are two different processes. If you're only concerned about billing, cancelling your subscription may be enough. If you want to remove your account completely, you'll need to request full account deletion. Stopee recommends clarifying which action you want before you contact Sendit support.

Your consumer rights in canada and what they mean

Canadian consumer protection laws give you specific rights when dealing with digital services and subscriptions.

Federal and provincial protections that apply

As a Sendit user in Canada, you are protected under the Competition Act and provincial consumer protection legislation. Quebec residents, for example, are covered by the Law on the Protection of the Consumer (Loi sur la protection du consommateur). Other provinces have similar rules governing false advertising, unauthorized charges, and subscription renewals.

Most Canadian consumer protection laws require that companies:

• Clearly disclose recurring charges before they occur
• Make cancellation as easy as the original sign-up process
• Honor your request to stop billing within a reasonable timeframe (typically 7 to 14 days)

Your right to cancel within a cooling-off period

While Sendit does not publish a specific "cooling off" policy in publicly available documentation, federal consumer protection guidelines suggest you may have the right to cancel digital services within 14 days of purchase if you have not substantially used them. This rule applies in most provinces. Stopee recommends saving your purchase receipt and the date you joined to support any cooling-off claim.

Three ways to cancel your sendit account

Sendit offers three cancellation methods, each with different timelines and requirements.

Email cancellation (recommended fastest method)

Email is the method Stopee recommends because it creates a documented record and typically results in the fastest response. Follow these steps:

1. Log in to your Sendit account and confirm the exact email address associated with your account
2. Open a new email message from that same registered email address
3. Address your message to chris@getsendit.io
4. Include the following in your subject line: "Account Cancellation Request"
5. In the email body, write:
   • Your full name
   • Your Sendit account email address
   • Your Sendit username (if you have one)
   • Your account creation date (if you have it)
   • A clear statement: "I request complete cancellation and deletion of my Sendit account effective immediately"
   • Optional but helpful: your reason for cancellation
6. Send the email and immediately save a copy to your personal files or email archive
7. Monitor your inbox for a confirmation email; Sendit typically responds within 48 hours, though they allow up to 7 days

Pro tip: Take a screenshot of your sent email before you close it. This gives you proof of the exact date and time you submitted your cancellation request.

Postal mail cancellation

If you prefer to cancel by traditional mail, follow this process:

1. Write a formal letter on plain paper that includes:
   • Your full name
   • Your Sendit account email address
   • Your Sendit username
   • Today's date
   • A clear statement: "I request cancellation and deletion of my Sendit account effective immediately"
2. Sign the letter by hand
3. Address an envelope to:
   • Sendit Support
   • 5875 Rue Kieran
   • Saint-Laurent, Quebec H4S 0A3
   • Canada
4. Visit Canada Post and request a dated mailing receipt (proof of sending)
5. Mail your signed letter via standard or tracked mail
6. Keep your mailing receipt, a copy of your letter, and all postage documentation
7. Wait 7 to 14 days after mailing for a response

Warning: Postal mail is slower than email. If you have recurring charges and need to stop billing quickly, email is your better option.

Phone cancellation

If a support phone number appears in your Sendit app or on official Sendit pages, you can attempt phone cancellation:

1. Locate the support phone number in the app's settings or contact page
2. Call during business hours and clearly state: "I want to cancel and delete my Sendit account"
3. Be prepared to verify your account ownership by providing:
   • The email address you used to register
   • Your Sendit username
   • Any other identifying information they request
4. Ask the agent to confirm the cancellation in writing via email and request that confirmation be sent to your registered email address
5. Document the call: write down the date, time, agent name, and what they told you
6. Follow up with an email to chris@getsendit.io referencing your phone call if you do not receive written confirmation within 24 hours

Pro tip: Phone cancellation can be effective, but email creates a clearer paper trail. If you call, always ask for a confirmation email to protect yourself.

What happens after you cancel

Cancellation and account deletion are permanent steps, and knowing what to expect helps you avoid confusion.

Timeline for account deletion

Sendit aims to process cancellation requests within 48 hours but allows up to 7 days. During this period, you will typically retain access to your account, though some features may be disabled. Once Sendit confirms the deletion via email, your account, profile, and message history are removed from their servers.

Stopping charges and managing app store subscriptions

If you subscribed to Sendit Diamond or hints through the Apple App Store or Google Play Store, cancelling your Sendit account does not automatically stop those recurring charges. You must also cancel the subscription directly through the app store:

• Apple App Store: Go to Settings > [Your Name] > Subscriptions, find Sendit, and select Cancel Subscription
• Google Play Store: Open Google Play > Menu > Account > Subscriptions, find Sendit, and select Cancel Subscription
• Credit card or direct payment: If you paid Sendit directly, contact your bank or credit card issuer to request that the recurring charge be stopped

Warning: Deleting the Sendit app does not stop recurring charges. You must actively cancel the subscription through the payment platform.

Data deletion and privacy

When your account is deleted, Sendit should remove your profile, username, and message data from active servers. However, backup copies or archived data may persist for a limited time. In your cancellation email, explicitly request confirmation of what will be deleted. Ask Sendit to confirm whether they retain any of your data for legal, backup, or archival purposes and for how long.

Sendit pricing in canada and membership tiers

Understanding what you are paying for helps you decide whether cancellation is right for you.

Current membership and feature costs

Note: Exact billing periods and whether charges recur automatically are not always clearly disclosed in the app. Stopee recommends checking your most recent receipt or app store transaction to confirm your billing cycle.

Will you get a refund after cancelling?

Refunds are not guaranteed, but you have specific options depending on where and how you paid.

Sendit's refund policy

Sendit does not publish a publicly available refund policy for Canadian users. This means refunds are discretionary. However, you can request one by emailing chris@getsendit.io and including:

• Your reason for requesting a refund
• Proof of purchase (receipt, app store transaction ID, or screenshot)
• The date and amount of the charge
• Your account email and username

Stopee recommends framing your request around Canadian consumer protection principles: if you purchased within 14 days and did not substantially use the service, you have a stronger case for a refund based on cooling-off rights.

Refunds through apple app store and google play

If you paid through either app store, you can request a refund directly:

• Apple App Store: Visit reportaproblem.apple.com, find the Sendit transaction, and select "I would like a refund for this purchase"
• Google Play Store: Go to your order history, find the Sendit charge, and request a refund within the app's refund window (usually 48 hours for subscriptions)

Pro tip: App store refunds are faster and more reliable than requesting one directly from Sendit. If you paid via the store, start there.

Refunds through your bank or credit card

If direct refund requests fail, you can dispute the charge with your bank or credit card issuer:

• Contact your financial institution's dispute or chargeback department
• Provide the transaction date, amount, Sendit merchant name, and a statement that you requested cancellation and refund
• Keep copies of all correspondence with Sendit and the app store
• Most banks can reverse unauthorised recurring charges within 60 days

Common mistakes when cancelling sendit

Many Canadian users make cancellation harder than it needs to be. Here are the traps Stopee sees most often.

Mistake one: deleting the app instead of your account

Simply removing the Sendit app from your phone does not cancel your account or stop recurring charges. Your account remains active on Sendit's servers, and any subscription you purchased continues to bill. Always submit a formal cancellation request before you delete the app.

Mistake two: cancelling the app store subscription but not your account

Cancelling your app store subscription stops future charges but leaves your Sendit account active. If you later reinstall the app and purchase again, you will not receive a refund for the old subscription you cancelled. Delete your account as well to completely sever your relationship with Sendit.

Mistake three: not keeping proof of your cancellation request

If you email your cancellation request, save the sent message. If Sendit later claims they never received your request and charges you again, your email receipt is your proof. Stopee recommends saving all cancellation correspondence until your account deletion is confirmed.

Mistake four: using the wrong email address

Your cancellation request must come from the same email address you used to create your account. If you email from a different address, Sendit will likely reject it as a security measure. Double-check your account details before you send your cancellation email.

Mistake five: not requesting written confirmation

If you cancel by phone, do not hang up until the agent promises to send you a confirmation email. Follow up immediately with your own email to chris@getsendit.io referencing the phone call. This ensures you have documented proof of your cancellation.

Cancellation checklist for sendit users in canada

Use this checklist to ensure you complete every step of the cancellation process.

How to resolve common issues if sendit does not respond

If Sendit ignores your cancellation request or continues to charge you, escalation is your next step.

Step one: resend your cancellation request

Send a second email to chris@getsendit.io. Include a copy of your original cancellation request (with the date you sent it) and write: "This is a follow-up to my cancellation request sent on [date]. I have not received confirmation. Please confirm receipt of this request and process my account deletion immediately."

Step two: contact the app store support team

Report the issue to Apple or Google. Most app stores have abuse or billing support teams that can intervene if a publisher ignores cancellation requests. You can file a complaint directly through the app store about non-responsive billing practices.

Step three: escalate to your provincial consumer protection authority

If Sendit continues to ignore you after 14 days, file a complaint with your provincial government:

• Quebec: Office of the Protecteur du consommateur
• Ontario: Consumer Protection Ontario
• British Columbia: Consumer Protection BC
• Other provinces: Search "[Your Province] + consumer protection complaint" or contact your provincial attorney general's office

These authorities have the power to investigate non-responsive billing practices and levy fines if a company violates consumer protection law.

Step four: dispute the charge with your bank

If you continue to see charges after your cancellation request, contact your bank or credit card issuer and request a chargeback or dispute. Provide them with:

• Your cancellation request (email or copy)
• The confirmation you requested from Sendit (or evidence of non-response)
• Proof of all charges after your cancellation date
• Documentation of your attempts to resolve this directly with Sendit

Banks can reverse charges up to 60 days after they occur, and they take repeated unauthorized charges very seriously.

Why stopee can help you stay in control

Cancelling a digital subscription should not require detective work or weeks of follow-up. Stopee has helped thousands of Canadian consumers cancel services like Sendit by providing clear, step-by-step guidance and empowering them with knowledge of their consumer rights.

Whether you are cancelling today or planning ahead, Stopee gives you the tools to understand your options, avoid common traps, and escalate confidently if a company does not respond. Visit Stopee.com to explore cancellation guides for dozens of other Canadian services, learn about your consumer protection rights, and connect with resources that put your power back in your hands.

Your decision to cancel Sendit is valid, and Stopee stands with you through every step of the process.

Contact information and next steps

Sendit cancellation contact

Email: chris@getsendit.io

Postal address:

Sendit Support
5875 Rue Kieran
Saint-Laurent, Quebec H4S 0A3
Canada

When to reach out to stopee

If Sendit does not respond to your cancellation request within 7 days, or if you see unexpected charges after cancelling, document everything and escalate. Stopee encourages you to visit our website to find templates for escalation emails, complaint letters to consumer protection authorities, and guides for disputing charges with your bank. You have rights, and Stopee is here to help you enforce them.