Manage Senses

How to cancel senses and recover your money in canada

What senses is and why you might want to leave

Senses is a subscription-based wellness app that delivers guided meditation, breathwork, and mindfulness programs to your phone or web browser. You can choose from weekly, monthly, quarterly, or annual membership tiers, each granting unlimited access to their content library. The service positions itself as a personal wellness companion, but like many subscription apps, it relies on automatic renewal-meaning your card gets charged repeatedly until you actively cancel.

If you've signed up and realize Senses isn't delivering the results you hoped for, or if the cost no longer fits your budget, you have multiple cancellation paths available to you. At Stopee, we understand that cancelling a wellness app can feel like admitting defeat, but the truth is simpler: you're taking control of your spending and your time. That's empowerment.

Common reasons people cancel senses

You might cancel because the guided programs don't match your learning style, you prefer live instruction over recorded content, or you've found a free alternative that works just as well. Cost is another legitimate reason-at C$18.99 per month, that's nearly C$228 annually, which adds up when combined with other subscriptions. Some users report that the app interface feels clunky, or they simply don't use it frequently enough to justify the expense. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, so you don't get stuck in a payment loop.

Senses pricing plans in canada

Understanding what you're paying for helps you decide whether you truly need to cancel or if downgrading to a cheaper tier makes sense first.

If you're on the annual plan and considering cancellation, downgrading to the monthly option first might preserve your access while reducing your financial commitment. However, most users who want to stop spending choose full cancellation instead.

How to cancel senses: step-by-step for each platform

Your cancellation method depends on where you signed up and how you're accessing the service. Stopee breaks down all four paths so you pick the right one and avoid the confusion that keeps subscriptions alive.

Cancel senses on the website or app directly

This is the fastest route if you manage your subscription through Senses' own platform.

1. Open the Senses website or mobile app and log in with your email and password.
2. Tap or click your profile icon or account menu (usually in the top-right or bottom navigation).
3. Select Subscription, Billing, or Manage subscription (exact wording varies by app version).
4. Locate the button labeled Cancel subscription or End membership.
5. Read any exit survey or retention offer Senses presents-these are optional and don't prevent cancellation.
6. Confirm the cancellation. You should receive an email confirmation immediately.
7. Your access continues until the end of your current billing period (the date shown on your subscription page). After that date, your login stops working.

Pro tip: Take a screenshot of your subscription page before cancelling, showing your billing date and plan. This serves as proof if Senses ever charges you after the cancellation date.

Cancel senses through apple app store (iOS)

If you subscribed via your iPhone or iPad, Apple manages the billing and you must cancel through their system.

1. Open the Apple App Store app on your iOS device.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find and tap Senses in the list.
5. Tap Cancel subscription or Cancel.
6. Confirm your cancellation choice when prompted.
7. You'll see a confirmation saying your subscription ends on a specific date. This is your final billing date.

Warning: Apple's subscription cancellation system can be confusing because they show buttons like "Edit" alongside "Cancel." Always tap Cancel subscription explicitly. A screenshot of the confirmation screen helps if you later dispute a charge with your bank.

Cancel senses through google play store (Android)

Android users who purchased through Google Play must cancel via Google's system.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner and select Manage your Google Account.
3. Go to the Payments & subscriptions tab.
4. Tap Subscriptions.
5. Select Senses.
6. Tap Cancel subscription.
7. Follow the prompts and confirm cancellation.

Pro tip: Google shows you the exact cancellation effective date on the confirmation screen. Write this date down-it's when your access ends and no further charges occur.

Cancel senses by registered mail (optional backup method)

If you want a formal paper trail or prefer not to use the app, you can send a registered cancellation letter to Senses' nearest office.

1. Prepare a short letter stating: your full name, email address associated with the account, your Senses subscription plan, and a clear request to cancel effective immediately (or on a specific date).
2. Address the letter to Senses, Toronto studio location (exact address listed in the contact section below).
3. Mail the letter via Canada Post as registered mail with return receipt (this costs about C$10 extra but gives you proof of delivery).
4. Keep your Canada Post receipt and return receipt when it comes back. This is your evidence of cancellation.
5. Follow up with an email to Senses customer support (if an email address is available) mentioning you've mailed a cancellation letter and provide your reference number.

Warning: Registered mail takes 5-10 business days to arrive. If you need immediate cancellation, use the app method first, then send the letter as backup confirmation.

What happens after you cancel senses

Cancellation doesn't happen instantly, and understanding the timeline prevents confusion about charges or access loss.

When you cancel, Senses honors your current billing cycle. If you cancel on day 5 of a 30-day month, you keep full access until day 35. Your subscription simply doesn't renew after that end date. You won't be charged again, and no new billing cycle begins.

Your access after cancellation

Senses grants you access through the end of your paid period, even after you've cancelled. This is a grace period built into legitimate subscription services. You can use the app normally-download sessions, bookmark programs, or binge content if you wish. Once your billing period ends (the date shown on your subscription confirmation), your login credentials stop working, and the app becomes unusable.

Your account data after cancellation

Senses' privacy policy states that account information and saved progress are handled according to their data retention rules. If you want to know exactly what data they keep after you cancel, or if you want your data deleted sooner, contact Senses' customer support directly or check their published privacy policy. Many wellness apps retain anonymized usage data for analytics but delete personal information within 30-90 days of cancellation.

Will you get a refund from senses?

This is where many people feel frustrated, so let's be clear about your realistic options.

Senses' stated refund policy

Senses publicly states that payments are non-refundable and no credits apply to partial billing periods, except where consumer law requires otherwise. This is a common position for subscription apps, but it's not absolute. If you paid through the Senses website (PayPal or credit card), Senses may issue a refund only if you contact them within 30 days and can demonstrate a technical malfunction that prevented you from using the service. Additionally, Senses advertises a money-back guarantee: if you follow a program for four weeks and comply with all instructions but see no results, you may qualify for a refund. This is conditional and requires proof of engagement.

Refunds through apple app store

Apple manages refunds for iOS in-app purchases independently. You can request a refund directly from Apple within 14 days of purchase by visiting Apple Support > Request a refund on your account page. Explain your reason (app quality, didn't work as expected, unauthorized charge, etc.). Apple approves refunds fairly generously if the purchase is recent. Senses cannot reverse an Apple refund once Apple processes it.

Refunds through google play

Google allows refunds within 48 hours of purchase for most apps and subscriptions. Visit Google Play > Payments & subscriptions > Subscriptions > Senses > Cancel and request a refund. Google's system automatically initiates a refund during this window. If 48 hours have passed, you can request an exception through Google Play Support, though approval isn't guaranteed.

Refunds from your credit card or bank

If Senses refuses a refund and you paid by credit card, you have a right to dispute the charge with your card issuer. This process-called a chargeback-allows your bank to reverse the transaction on your behalf. You must initiate it within your card's dispute window (typically 60-120 days). Explain that the service didn't deliver as promised or that you cancelled but were still charged. Banks take these disputes seriously and often side with consumers.

Your consumer rights and protections in canada

Stopee emphasizes this section because provincial consumer protection laws can override a company's stated refund policy, especially if Senses fails to honour cancellation requests or charges you after cancellation.

The consumer protection act and cooling-off period

Senses' published terms do not explicitly reference a cooling-off period, but most Canadian provinces grant consumers a statutory right to cancel online purchases within 14 days of purchase, regardless of the merchant's policy. This is often called a cooling-off period or right of withdrawal. If you signed up for Senses and changed your mind within 14 days, you can demand a refund simply by cancelling. The company cannot refuse based on their "non-refundable" language.

Provinces with explicit 14-day cancellation rights include Ontario, British Columbia, Alberta, and Quebec (under their respective consumer protection acts). If you're within this window, use it. Email Senses' support and state: "I am exercising my statutory right to cancel this subscription under [Your Province]'s Consumer Protection Act. Please refund all charges within 14 days."

If senses refuses to cancel or charges you after cancellation

Contact your provincial consumer protection office or ombudsman if Senses ignores your cancellation request or continues charging after you've cancelled. In Ontario, that's the Office of the Ontario Consumer. In British Columbia, it's the Consumer Protection BC authority. Each province has an equivalent agency. File a complaint describing the issue, your cancellation date, and proof that you cancelled (screenshots, emails, etc.).

If Senses charged you despite a valid cancellation, your bank or credit card company can reverse those charges under consumer protection rules. You are not required to accept unauthorized charges just because a company's terms say so.

Common mistakes when cancelling senses

Most people who struggle with cancelling don't read the confirmation screen carefully enough-they assume the cancellation happened, only to find themselves charged weeks later. Let's help you avoid this.

Mistake 1: confusing "pause" with "cancel"

Some apps offer a pause feature that temporarily suspends charging but keeps the account active. Senses' app may show both options. Cancel subscription ends the service permanently. Pause (if available) just delays billing. Make sure you tap the word "cancel," not "pause" or "update payment method."

Mistake 2: not waiting for the confirmation email

After you click cancel in the app, an automated email arrives confirming the cancellation and your access end date. If you don't receive this email within 10 minutes, the cancellation may not have processed. Log back in and check your subscription status. If it still shows active, try cancelling again or contact support immediately.

Mistake 3: deleting the app without cancelling

Simply deleting the Senses app from your phone does not cancel the subscription. Your billing account remains active, and charges continue. Always cancel the subscription before deleting the app.

Mistake 4: cancelling through one platform if you subscribed through another

If you signed up for Senses via the App Store, cancelling on the Senses website won't stop charges-Apple still owns the subscription and will keep billing. You must cancel through the app store where you purchased. Check your past emails or your app store account history to find where you subscribed.

Mistake 5: not taking a screenshot of the confirmation

Stopee always recommends screenshotting your cancellation confirmation. If Senses or your bank later disputes the cancellation date, you have visual proof. Save the confirmation email too.

Checklist for cancelling senses

Use this step-by-step checklist to ensure you've covered every base.

Contact information for senses in canada

If you need to reach Senses directly about cancellation issues, account problems, or refund appeals, use these contact methods.

Senses toronto location

For formal cancellation correspondence via registered mail, address your letter to:

Senses
Toronto studio
Toronto, Ontario
Canada

Note: Include specific studio address details if available from Senses' website or app. If a more exact address isn't published, check your account confirmation email or the app's "Contact us" page for the correct mailing address before sending registered mail.

Email and customer support

Most cancellation requests are handled fastest via email. Look for a support or contact link in the Senses app, on their website, or in your confirmation emails. State your request clearly: "I wish to cancel my Senses subscription effective [date]. My account email is [your email]."

Final thoughts: empowering your choice to cancel

Cancelling a wellness subscription can feel like you're giving up on self-care, but you're really just re-prioritizing your money and your time-both finite resources. Senses may be a great tool for some people, but if it's not working for you, that's valid. The process of cancelling should be straightforward, and it is, provided you use the right method and confirm the outcome.

Stopee has helped thousands of consumers cancel subscriptions quickly and without unnecessary charges. We've created this guide so you feel confident in every step, avoid dark patterns designed to trap you in recurring billing, and know exactly what your rights are under Canadian consumer law. Whether you're cancelling within 14 days for a refund, pausing to reduce costs, or exiting a service that simply didn't deliver, you deserve clarity and control.

Take action today: log into your Senses account, follow the platform-specific steps outlined above, and screenshot your confirmation. Then monitor your next billing statement. If Senses charges you after the end date you confirmed, contact your bank or provincial consumer authority immediately-you have legal protections. Stopee is here whenever you need guidance on managing, modifying, or cancelling any subscription service.