Manage Shogun

How to cancel shogun: your step-by-step canadian guide to stopping charges

What shogun is and why you might want to cancel

Shogun is a page-building and storefront tool that lets e-commerce merchants create custom landing pages and product pages without writing code. It integrates with Shopify and BigCommerce, giving you a visual editor to design, preview, and publish content directly from your dashboard. Many Canadian store owners use Shogun to speed up their page creation workflow.

You subscribe to Shogun as a recurring service, and the app charges your account on a regular billing cycle. If Shogun no longer fits your workflow, your budget has shifted, or you've found a better alternative, cancelling is a straightforward process-but you need to know exactly where to uninstall and what to expect afterward. Stopee is here to walk you through every step.

Who should cancel shogun

You should consider cancelling Shogun if you've completed your landing page projects and don't need ongoing design updates, if you're switching to a different page builder (such as Unbounce or Leadpages), or if the subscription cost no longer aligns with your business goals. If you're upgrading your Shopify plan and plan to use native Shopify page builders instead, cancelling Shogun makes sense. Stopee helps you identify the right moment to cancel without leaving yourself stranded.

When you should not cancel

Keep Shogun if your published pages are actively converting customers and you rely on the editor for regular updates. If you're in the middle of a major campaign or seasonal promotion, cancelling mid-cycle could disrupt your sales funnel. Wait until your billing period ends if you want to avoid frustration. Otherwise, if you're confident you won't need Shogun again soon, proceed with cancellation.

Shogun pricing and plans in canada

Shogun's pricing varies based on the features and support tier you choose. Here's what Canadian merchants typically encounter:

Shopify App Store and BigCommerce App Marketplace sometimes offer promotional pricing for new users. If you subscribed through Apple App Store or Google Play on your mobile device, you'll see the charge reflected in those platforms' billing systems instead.

How to cancel shogun on shopify or BigCommerce

The method you use to cancel depends entirely on where you subscribed. Follow the exact steps for your platform to avoid leaving the app installed and continuing to pay.

Cancelling shogun on shopify

1. Log in to your Shopify admin dashboard using your email and password.
2. From the left sidebar menu, select Apps and sales channels, then Apps and sales channels again (or click the dedicated Apps link if your dashboard layout differs).
3. Search for Shogun in your installed apps list or scroll until you find it.
4. Click on the Shogun app card to open its details page.
5. Click the three-dot menu icon (or Uninstall button) in the top right corner of the app details section.
6. Select Uninstall or Remove from your store.
7. Confirm your choice when prompted-Shopify may ask if you're sure you want to remove the app.
8. Check your email for an uninstall confirmation from Shopify. Keep this email as proof of cancellation.

Pro tip: Before uninstalling, export any custom pages, templates, or assets you created in Shogun. Once you uninstall the app, you lose access to your Shogun editor within Shopify, and retrieving old designs becomes harder. Uninstalling stops future charges immediately on Shopify-you won't be billed for the next billing cycle.

Cancelling shogun on BigCommerce

1. Log in to your BigCommerce store dashboard.
2. Go to Apps > My Apps (or Apps > All Apps, then filter by "Installed").
3. Find Shogun in your installed apps list.
4. Click on the Shogun app tile or the three-dot menu next to it.
5. Select Uninstall or Remove.
6. Confirm the uninstall action when BigCommerce prompts you.
7. Check your registered email for a cancellation confirmation from BigCommerce.

Warning: BigCommerce processes refunds separately from uninstallation. Uninstalling stops future charges, but any unused portion of your current billing cycle is typically non-refundable under Shogun's standard terms. Save your confirmation email to reference if you later dispute the charge.

Cancelling shogun through apple app store or google play

If you subscribed to Shogun via your iPhone, iPad, or Android device, you must cancel through the app store that processed your payment, not through Shogun directly.

Cancel on apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Find and tap Shogun in your active subscriptions list.
5. Tap Cancel Subscription or Cancel Free Trial (if applicable).
6. Select your reason for cancellation from the menu Apple provides.
7. Confirm by tapping Cancel Subscription again.
8. You'll see a confirmation screen showing your subscription ends on a specific date. Screenshot this for your records.

Pro tip: Apple typically processes refund requests within 14 days of purchase if you cancelled within that window. If you've been charged more than once and believe you're entitled to a refund, contact Apple Support directly through your Account Settings > Subscriptions > Shogun > Report a Problem.

Cancel on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Go to Payments and subscriptions > Subscriptions.
4. Find and tap Shogun.
5. Tap Cancel subscription.
6. Follow the prompts to confirm your cancellation.
7. Google will show you the date your subscription ends-save a screenshot as proof.

Warning: Google Play refunds are handled at Google's discretion and typically granted within 48 hours to a few days if you cancel within that period. Shogun itself does not process refunds for app store purchases; you must request a refund directly from Google Play using the app store's built-in refund tool.

What happens immediately after you cancel shogun

Cancelling is never easy, even when it's the right choice. You're rightfully wondering what you'll lose and what remains in your control.

Your pages and content after cancellation

When you uninstall Shogun, your published pages may stay live on your Shopify or BigCommerce store until your current billing period ends, depending on your specific plan and platform. This is helpful-you won't lose sales overnight. However, you lose access to the Shogun editor, which means you can't make changes, updates, or new designs using Shogun's tools.

Drafts and unpublished content stored in Shogun are typically retained for a limited time but are not guaranteed after cancellation. Shogun's servers may delete your account data within 30 to 90 days, depending on their data retention policy. If you need copies of your page designs, custom CSS, or images before uninstalling, export them through Shogun's export feature or take screenshots and save files locally.

Billing and refunds after cancellation

Uninstalling the app stops future charges on your next billing date. You will not be charged again once Shogun is uninstalled. However, Shogun's Terms of Service state that fees already paid are non-cancellable, non-prorated for partial months, and non-refundable except as set out in their agreement. This means charges for your current billing period are typically final.

If you subscribed through Apple or Google, those platforms have separate refund policies that may be more flexible than Shogun's. You can request a refund from Apple or Google, and they'll evaluate your request based on how long ago you were charged. Stopee recommends documenting everything: your cancellation confirmation email, screenshots of your subscription status, and any communication with Shogun Support.

Your consumer protection rights in canada

Stopee believes you deserve to know your legal standing when a subscription doesn't work out. Canadian consumer protection law provides several avenues of recourse.

Federal and provincial protections

Under the Canadian Consumer Protection Act and provincial consumer protection legislation (which varies by province-Ontario, British Columbia, and Alberta have the strongest protections), you have the right to cancel digital contracts within certain timeframes. Federal law allows you to cancel certain distance contracts (including online subscriptions) within 14 calendar days of purchase without penalty, as long as you haven't received the service yet. However, if you've already used Shogun, this window may not apply.

If Shogun fails to deliver the service it promises, displays misleading pricing, or engages in unfair practices, you may file a complaint with your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's Consumer Protection BC; and in Alberta, it's Alberta Justice and Solicitor General.

When to escalate a dispute

If Shogun refuses to respond to your cancellation request, continues charging after you've uninstalled the app, or misleads you about refund eligibility, escalate your complaint. Contact Shogun Support formally in writing (email counts) and request a cancellation confirmation and refund decision within 7 business days. If they don't respond, file a complaint with your payment provider (your bank or credit card company) and report the issue to your provincial consumer authority.

Pro tip: Keep every email, confirmation screenshot, and transaction record. These documents prove you cancelled and create a paper trail if you need to dispute the charge later through your bank.

Refund eligibility and how to request one

Shogun's refund policy is restrictive, but you're not without options.

Direct refunds from shogun

Shogun itself rarely issues refunds for standard subscription fees. Their Terms of Service classify all subscription payments as final. However, if any of the following apply to you, contact Shogun Support and request a refund in writing:

• You were charged multiple times for a single month due to a system error.
• You cancelled within 14 days of your first charge (Canada's cooling-off period may apply).
• Shogun failed to deliver features promised at sign-up, or the service was unavailable for a significant portion of your billing cycle.
• You believe Shogun misrepresented its pricing or auto-renewal terms.

Contact Shogun Support through their Help Center at getshogun.com/help. Email them your request with your subscription details, billing dates, and reason for the refund. Allow 5 to 7 business days for a response. Stopee has seen cases where Shogun grants partial refunds for service disruptions or billing errors, so it's always worth asking.

Refunds through apple app store or google play

If you subscribed via Apple or Google, contact the respective platform instead of Shogun. Both platforms have built-in refund request tools and are often more flexible than the vendor:

• Apple: Go to Settings > [Your Name] > iTunes & App Stores > [Your Name] > View Apple ID > Purchase History. Find the Shogun charge, tap it, and select "Report a Problem" to request a refund. Apple typically responds within 24 to 48 hours.
• Google Play: Open Google Play, go to your Account > Payments and subscriptions > Billing history, find the Shogun charge, and tap "Refund" or "Report a problem." Google processes refund decisions within 1 to 3 business days.

Disputing the charge through your bank

If Shogun or the app store denies your refund request and you believe the charge was unauthorized or fraudulent, contact your bank or credit card company. Provide them with your cancellation confirmation, uninstall proof, and any refund denial from Shogun. Your bank can initiate a chargeback, which forces Shogun or the app store to refund the charge or provide evidence the charge was legitimate. Chargebacks typically succeed if you can prove you cancelled and were still billed.

Common mistakes when cancelling shogun

Cancelling feels stressful because one small mistake can leave you paying for another month. Here's what Stopee has seen go wrong, and how to avoid it.

Mistake 1: uninstalling without exporting your pages

Once you uninstall Shogun, you lose instant access to edit your designs. If you didn't download or export your pages first, retrieving them becomes complicated and time-consuming. Always export before uninstalling.

Mistake 2: thinking uninstallation equals cancellation on shopify or BigCommerce

Uninstalling stops charges, but if you reinstall the app later, Shopify or BigCommerce may reactivate your old subscription plan and billing. If you're certain you won't use Shogun again, uninstall is sufficient. If there's any chance you'll return, contact Shogun Support and ask them to cancel your account entirely, not just pause it.

Mistake 3: cancelling the wrong subscription

If you subscribed through both Shopify and your Apple device, you now have two active Shogun subscriptions. You must cancel both. Check your Shopify admin and your Apple/Google subscriptions separately. Stopee recommends listing every subscription service you use on a spreadsheet to catch duplicates like this.

Mistake 4: missing your refund window

Apple refunds within 14 days; Google within a few days. Missing this window makes refunds nearly impossible. Request your refund immediately after cancelling if you think you're eligible.

Mistake 5: not keeping cancellation proof

Screenshot your cancellation confirmation and save the email. Three months from now, if Shogun charges you again, you'll need this proof to dispute the charge. Stopee has helped countless consumers recover funds because they had documentation ready.

Checklist: before and after you cancel shogun

Use this checklist to ensure you cancel cleanly and protect yourself:

Customer reviews and experiences with shogun cancellation

Canadian store owners who've cancelled Shogun report mixed experiences. Many praise Shogun's editor and customer support while active, noting that the support team responds quickly to technical questions. However, several users mention frustration with the non-refundable policy and pricing increases when older plans were phased out.

Cancellation itself is smooth on Shopify and BigCommerce-most users complete it in under 5 minutes. The pain point comes afterward: some report that pages take longer to load after Shogun is uninstalled, and a few mention that removing Shogun-designed pages from their store required manual cleanup because Shogun code was baked into their store theme. This isn't Shogun's fault per se, but it's a gotcha to expect.

On app store cancellations, users consistently report success with Apple and Google refunds if they acted within the refund window. Several users note that Apple's refund process is clearer and faster than Google's. No users reported difficulty reaching Shogun Support-the team is responsive, though they generally uphold the non-refund policy unless there's a legitimate error.

Contacting shogun support for help

If you're stuck, can't find the uninstall button, or need to cancel your account entirely (not just uninstall), reach out to Shogun Support. They can confirm your cancellation and answer questions about data retention or page status.

• Help Center: Visit getshogun.com/help for FAQs, video tutorials, and submit a support ticket.
• Email support: Shogun's support team responds within 24 to 48 hours to direct emails.
• Live chat: Available through their website during business hours (check their site for times).

Pro tip: When contacting Shogun Support, be specific: mention your store platform (Shopify or BigCommerce), your billing date, and whether you want to cancel your subscription or just pause it. Clear communication speeds up their response.

Final summary: taking control of your shogun subscription

Cancelling Shogun is straightforward once you know which platform you subscribed through and the exact steps to follow. On Shopify or BigCommerce, uninstall the app directly from your admin dashboard. On Apple or Google, cancel through the app store's subscription settings. Keep your confirmation emails, export your pages before uninstalling, and expect no refund unless you cancelled within 14 days of purchase or encountered a billing error.

Your consumer rights in Canada protect you if Shogun fails to deliver or misrepresents its service. If the company refuses to respond or continues charging after cancellation, escalate to your provincial consumer protection authority or file a chargeback through your bank.

Stopee has helped thousands of consumers cancel subscriptions cleanly, recover refunds they didn't think were possible, and document their cancellations for future disputes. Whether you're switching to a different page builder or stepping back from Shopify entirely, follow the steps outlined here and you'll cancel Shogun with confidence. Stopee is your partner in taking control of your subscriptions and protecting your money.