Manage Shuteye

How to cancel shuteye and protect your sleep and your wallet

What shuteye is and why you might want to leave

Shuteye (also branded as Enerjoy) is a mobile app designed to help you sleep better through white noise, customizable alarms, and detailed sleep tracking. The app offers a free tier with basic features and premium subscription tiers that unlock additional sounds, advanced analytics, and personalized sleep coaching. You can access Shuteye on iOS through the App Store, on Android via Google Play, or through direct web-based subscriptions. If you've tried Shuteye and found it doesn't align with your sleep routine or budget, cancelling your subscription is straightforward once you know where to look. At Stopee, we've guided thousands of Canadians through the cancellation process, and we're here to walk you through yours.

Understanding when cancellation makes sense

You might be considering cancellation because the premium features aren't delivering what you expected, you've found a competing app that works better for your needs, or the monthly charge no longer fits your budget. Whatever your reason, cancelling early protects your money and prevents unwanted auto-renewal charges. The good news: you have options depending on where you subscribed, and Canadian consumer protection laws are on your side if the service didn't live up to expectations.

Shuteye pricing and subscription plans

Understanding what you're paying for helps you decide whether the service is worth keeping.

Note: Shuteye displays prices in USD on international storefronts. Apple automatically converts to CAD at checkout and adds your provincial sales tax (GST, HST, or PST). Exchange rates fluctuate daily, so the exact CAD amount may vary slightly from our estimates. Google Play uses similar conversion and tax practices.

Why auto-renewal matters

Every paid Shuteye plan renews automatically unless you cancel before the renewal date. If you subscribed on the 15th of the month, your next charge hits on the 15th unless you cancel. Missing that window costs you another full billing cycle. This is why timing your cancellation correctly is critical, and why Stopee emphasizes checking your renewal date before you take action.

Your consumer rights in canada and what they protect

Canadian federal and provincial consumer protection laws give you real leverage if Shuteye didn't deliver what was promised.

The 14-day cooling-off period

Under the Consumer Protection Act in most Canadian provinces, you have a 14-day cooling-off period from the date you purchase a digital service. However, this right is limited if you downloaded or accessed the content immediately and consented to instant access. Shuteye's app model means you likely waived cooling-off rights when you tapped "Install" and began using the app. That said, if the service is defective, doesn't match its description, or Shuteye misrepresented its features, you may still have grounds for a refund under breach-of-warranty rules. This is where Stopee's knowledge of consumer law helps: we know the difference between "I changed my mind" (not covered) and "The sleep tracking doesn't work as advertised" (often covered).

Cancellation as a consumer right

You have an absolute right to cancel any subscription. Shuteye cannot lock you in, charge cancellation fees, or force you to contact support to leave. If the company makes cancellation deliberately hard or tries to charge you for leaving, you can escalate to your provincial consumer protection authority or the Competition Bureau of Canada.

How to cancel shuteye by platform

Cancellation steps vary depending on where you subscribed. Follow the method that matches your situation.

Cancel shuteye on apple iOS (App store)

Apple controls billing for all App Store subscriptions, so you cancel directly with Apple, not Shuteye.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select Subscriptions.
4. Tap Shuteye from the list.
5. Select Cancel Subscription.
6. Confirm by tapping Cancel Subscription again.

Alternative method: You can also cancel through the App Store app directly.

1. Open the App Store app.
2. Tap the account icon in the top right corner (your profile photo or initials).
3. Select Subscriptions.
4. Tap Shuteye.
5. Select Cancel Subscription and confirm.

Pro tip: Apple must receive your cancellation request at least 24 hours before your renewal date to prevent the next charge. Set a phone reminder one week before renewal so you have a safety margin. If you cancelled on the same day as renewal, you may still be charged; contact Apple support to dispute the charge.

Warning: Deleting the Shuteye app from your phone does not cancel your subscription. The app must be removed from your subscriptions, not your device.

Cancel shuteye on android (Google play)

Like Apple, Google Play handles billing and cancellation independently of Shuteye.

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select Subscriptions.
4. Tap Shuteye from your active subscriptions list.
5. Select Cancel subscription.
6. Follow the on-screen prompts to confirm cancellation.

Pro tip: Google Play offers a brief survey asking why you're cancelling. You can skip it or provide feedback; either way, your cancellation processes immediately.

Warning: Like iOS, uninstalling the app does not cancel your subscription. You must use the Google Play Store app to manage billing.

Cancel shuteye on the web or direct subscription

If you subscribed directly through the Shuteye or Enerjoy website (rather than through Apple or Google), follow these steps.

1. Visit the official Shuteye or Enerjoy website in your browser.
2. Log in with your account credentials.
3. Navigate to your account dashboard or settings menu.
4. Look for a Billing, Subscriptions, or Account section.
5. Select Cancel Subscription or similar option.
6. Confirm cancellation when prompted.

Pro tip: Before you cancel, take a screenshot of your current plan, renewal date, and billing information. This creates a record in case of disputes with your payment method.

Warning: If you cannot find a cancel option in your dashboard, do not assume you're stuck. Email customer support at service@support.enerjoy.life with your account email and order number. Shuteye's support team can process cancellations manually, though this may take 1-3 business days. Stopee recommends sending this email as registered mail or requesting a read receipt so you have proof of contact.

What happens after you cancel shuteye

Cancellation doesn't mean instant loss of access, and understanding the timeline helps you prepare.

Access after cancellation

When you cancel, Shuteye stops renewing your subscription at the end of your current billing period. You retain full access to premium features until that period expires. For example, if you cancel on March 15th and your renewal date is April 1st, you keep premium access until April 1st at 11:59 PM. On April 2nd, you drop back to the free tier. Your account, saved sleep history, and settings remain unless you request explicit deletion.

Billing platform differences

If you subscribed through Apple or Google, those platforms control refunds and renewal timing, not Shuteye. Shuteye cannot override Apple or Google's policies. If you subscribed directly through the Shuteye website, the company's own billing system manages your cancellation and any refund eligibility.

Account deletion is separate from cancellation

Cancelling your subscription does not delete your account or data. Your sleep records, settings, and profile remain on Shuteye's servers. If you want to erase your account entirely, contact support at service@support.enerjoy.life and request full account deletion. This is a different process from cancellation and may take 5-10 business days to complete.

Refund eligibility and how to request one

Refund policies vary sharply depending on your purchase method, and Canadian law sets the baseline you can rely on.

Refunds for app store (iOS) purchases

Shuteye cannot issue refunds for App Store purchases. You must request your refund directly from Apple. Apple's refund window is typically 14-90 days from the purchase date, depending on your reason.

1. Visit reportaproblem.apple.com in your browser.
2. Sign in with your Apple ID.
3. Find the Shuteye charge you want to dispute.
4. Select Report a Problem.
5. Choose a reason: "I don't recognize this charge," "The app is buggy," "The service doesn't match the description," etc.
6. Submit your report.

Apple will review your request within 2-7 business days and either approve or deny the refund. If denied, you can appeal once. Stopee has seen success when users explain that premium features didn't work as advertised or that the app failed to deliver promised functionality.

Refunds for google play (Android) purchases

Google Play's official refund window is 48 hours from purchase. After 48 hours, refunds are not automatic. However, you can contact Shuteye support to request a case-by-case refund.

1. Email service@support.enerjoy.life with your order number and reason for the refund request.
2. Include your order receipt (screenshot or forwarded email).
3. Explain why you're seeking a refund (e.g., features don't work, app crashes, misrepresented features).
4. Allow 3-5 business days for a response.

Alternatively, you can request a refund through Google Play itself on the order history page. Google may approve refunds beyond 48 hours if you cite service quality issues or deceptive advertising. Stopee's experience shows that citing app crashes or non-functional promised features improves your odds.

Refunds for web or direct purchases

Shuteye does not publish a public refund policy for direct web subscriptions. Refunds are handled case-by-case by customer support and are not guaranteed. Your best strategy is to email service@support.enerjoy.life within 14 days of your purchase with a detailed explanation of why you want a refund. Reference the Consumer Protection Act and your provincial consumer rights if the service didn't meet its description.

Pro tip: If Shuteye denies your refund request, you can file a chargeback with your credit card issuer or contact your provincial consumer protection authority. The Competition Bureau of Canada (competitionbureau.gc.ca) handles complaints about misleading advertising or unfair contract terms.

Common mistakes when cancelling shuteye

We know how frustrating it feels when you think you've cancelled but the charges keep coming. Here are the pitfalls Stopee sees most often.

Confusing app deletion with subscription cancellation

This is the number-one mistake. You delete Shuteye from your phone, assume you're done, and then the next billing date rolls around and you're charged again. Deleting an app stops you from using it but does not stop the subscription from renewing. You must cancel through your subscription settings (Apple Settings, Google Play Store, or the Shuteye website) separately. Always cancel first, then delete the app if you want.

Missing your renewal date

If you cancel one day after auto-renewal, you've just paid for a full month or year you didn't want. Check your renewal date now and set a phone reminder for 5 days before. This gives you a safety buffer to cancel in time.

Cancelling on the wrong platform

If you subscribed via Apple, cancelling on Google Play won't help. You must cancel where you purchased. Check your email confirmation to see which store processed your original payment, then cancel there. Stopee recommends checking all three places (App Store, Google Play, and Shuteye website) to ensure you don't have duplicate active subscriptions.

Forgetting to save your cancellation confirmation

Take a screenshot of your cancellation confirmation or save the confirmation email. If Shuteye charges you after cancellation, this proof is your strongest defense when disputing the charge with Apple, Google, or your bank.

Checklist before you cancel shuteye

Use this checklist to ensure you're cancelling correctly and protecting yourself.

• Check your renewal date in your subscription settings or account dashboard.
• Set a phone reminder for 5-7 days before renewal as a backup.
• Decide whether you want a refund and gather your order number and original email confirmation.
• Log into the correct platform (Apple, Google, or Shuteye website).
• Navigate to your subscription settings and locate Shuteye.
• Take a screenshot of your current active subscription before you cancel.
• Select Cancel Subscription and confirm.
• Take a screenshot of the cancellation confirmation message.
• Save the confirmation email you receive.
• Wait 24 hours, then log back in and verify that your subscription status shows as "Cancelled" or "Will not renew."
• If requesting a refund, send your request within 14 days of purchase.
• Do not delete the Shuteye app from your phone until you've verified cancellation.

Escalation and consumer protection in canada

If Shuteye refuses to cancel, denies a refund unfairly, or charges you after cancellation, you have official channels to fight back.

File a dispute with your payment processor

Contact your credit card company or bank immediately if Shuteye charged you after cancellation or refused to refund a defective service. You have 60-120 days to initiate a chargeback, depending on your institution. Provide your cancellation confirmation and the unauthorized charge as evidence.

Contact your provincial consumer protection authority

Each Canadian province has a consumer protection office that handles complaints about unfair billing and subscription traps.

• Ontario: Service Ontario Consumer Protection Act inquiries
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act enforcement
• Quebec: Office of the Protecteur du consommateur
• Other provinces: Check your provincial government website for the consumer protection branch.

Report to the competition bureau of canada

If Shuteye engaged in deceptive advertising, unfair contract terms, or made subscription cancellation deliberately difficult, file a complaint at competitionbureau.gc.ca. The Competition Bureau investigates false claims and anti-competitive practices on behalf of all Canadian consumers.

Pro tip: Stopee has helped consumers escalate complaints to provincial authorities and the Competition Bureau with documented evidence. Keep all communications, cancellation confirmations, and charge statements. These documents are the backbone of any formal complaint.

Summary and next steps

Cancelling Shuteye is simple once you know your platform and renewal date. Whether you subscribed via Apple, Google Play, or the Shuteye website, you can cancel in under five minutes. The key is cancelling before your next renewal date, saving your confirmation, and following up within 14 days if you're seeking a refund. Canadian consumer law gives you strong protections: you can dispute unfair charges, request refunds for non-functional services, and escalate to provincial authorities if the company refuses to cooperate.

At Stopee, we understand how frustrating unwanted subscription charges can be. Our mission is to empower you with clear, actionable steps to cancel any service, protect your money, and know your rights. Stopee has helped thousands of Canadian consumers cancel Shuteye and dozens of other services without hidden fees or hassle. If you need help disputing a charge, filing a complaint, or understanding your options, visit stopee.com and connect with our consumer advocates. You don't have to navigate subscription traps alone.