Manage Slumber

How to cancel slumber and sleep better without the bill

What is slumber and why you might want to cancel

Slumber is a sleep-focused mobile app designed to help you fall asleep faster and improve your sleep quality through narrated stories, ambient soundscapes and guided meditation sessions. You can access it on iOS via the App Store, Android via Google Play, or through their web platform at slumber.fm. While many users find value in the content library, subscription costs add up-especially if you've tried the service and discovered it isn't the right fit for your sleep routine.

At Stopee, we understand that cancelling a subscription service should never feel like navigating a maze. Whether you subscribed on iOS, Android or the web, we're here to walk you through every step so you can cancel with confidence and avoid common pitfalls.

Who should cancel slumber

You might be ready to cancel if you find yourself rarely using the app, prefer free sleep resources, or want to reduce recurring charges. Some users discover that guided content doesn't work for their sleep patterns, while others simply want to pause their subscription temporarily. Whatever your reason, Stopee empowers you to make that choice without guilt or confusion.

Slumber's subscription plans and pricing in canada

If you signed up during a promotional period, watch for your renewal date-your next charge will jump to the full monthly or annual rate unless you cancel before renewal.

How to cancel slumber based on where you subscribed

Your cancellation method depends entirely on which platform processed your payment: Apple App Store, Google Play, the Slumber website, or a direct billing arrangement.

Cancel slumber if you subscribed on iOS (Apple app store)

Apple handles all subscription billing and cancellation for apps purchased through the App Store. You must disable auto-renewal directly in your Apple ID settings or the App Store app itself-Slumber cannot process this cancellation for you.

1. Open the App Store app on your iPhone, iPad or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Find and tap Slumber in the list of active subscriptions.
5. Tap Cancel subscription or Turn off auto-renewal.
6. Confirm the cancellation by selecting Confirm when prompted.

Pro tip: Take a screenshot of the cancellation confirmation-Apple provides one immediately, and it serves as proof if there are any billing disputes later.

What happens next: Your auto-renewal turns off immediately, but you retain access to premium features until your current billing cycle ends. After that date, your account reverts to free or limited content only.

Cancel slumber if you subscribed on android (Google play)

Google Play manages all Android app subscriptions and refunds. Like Apple, only Google Play can process your cancellation-Slumber cannot turn off your auto-renewal on their end.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Slumber.
6. Tap Cancel subscription.
7. Follow the prompts to confirm your cancellation and provide feedback (optional).

Pro tip: Google Play may offer you a discount or brief pause option before finalizing cancellation. Review these offers only if they genuinely appeal to you-otherwise proceed directly to cancel to avoid accidental re-commitment.

Warning: If you reinstall Slumber or accidentally resubscribe within 30 days, Google Play may attempt to reactivate your previous subscription automatically. Uninstall the app fully if you want to avoid this.

Cancel slumber if you subscribed via the slumber website or direct billing

If you signed up through slumber.fm directly or provided a credit card to Slumber (rather than through Apple or Google), you must contact Slumber's support team to cancel and request confirmation of termination.

1. Visit the Slumber website (slumber.fm) or open the app and locate the Contact Support or Help section.
2. Submit a cancellation request using their support form or email address. Clearly state:
   • Your full name and email address associated with the account.
   • The request to cancel immediately and confirm no further charges.
   • Your preferred cancellation effective date.
3. Wait for email confirmation from Slumber support acknowledging the cancellation.
4. If Slumber does not respond within 5-7 business days, escalate with a formal cancellation notice (see below).

Pro tip: Send your cancellation request via email (not a web form) whenever possible. Email creates a timestamped record that protects you if disputes arise.

Send a formal cancellation notice if slumber doesn't respond

If Slumber ignores your cancellation request or continues to charge you after you've cancelled, you have the right to send a formal registered letter demanding termination and refund of unauthorized charges.

1. Prepare a typed letter (in English or French) that includes:
   • Your full name, address and email.
   • Your account email or username with Slumber.
   • The date and method of your first cancellation request (email, web form, etc.).
   • A clear statement: "I hereby request immediate cancellation of my Slumber subscription effective immediately. I request confirmation that no further charges will be applied."
   • Today's date and your signature.
2. Send via registered mail (Canada Post Lettermail with confirmation of delivery, or equivalent) to Slumber's registered address in Toronto.
3. Keep the delivery receipt and a copy of your letter for your records.
4. Follow up by email 3-5 business days after mailing, attaching a photo or scan of your registered receipt and referencing your letter.

Warning: Sending a registered letter is a final escalation tool. Before using it, ensure you have documented proof (email screenshots, timestamps) of your previous cancellation attempts so you can reference them in your letter if needed.

What happens to your account and data after you cancel

Once you cancel, your immediate access to premium content depends on which platform you used and the timing of your cancellation request.

Timeline and access after cancellation

Understanding what happens immediately after you press "cancel" helps you avoid surprises and plan your sleep routine accordingly.

On iOS and Android: Your premium access continues until the end of your current billing period (the date your next auto-renewal was scheduled). After that date, your account loses premium features and you can only access free tier content, if available.

On direct Slumber billing: Once Slumber support confirms your cancellation, your access typically stops immediately or at the end of your paid billing cycle, depending on their policy. Confirm the exact cutoff date in your cancellation confirmation email.

Your account data: Slumber may retain your account information (saved preferences, history, progress) on their servers in accordance with their privacy policy. If you want to permanently delete your account and all associated data, request this explicitly in your cancellation message and ask for written confirmation.

Refund eligibility and consumer protection rights in canada

Whether you deserve a refund after cancelling Slumber depends on when you cancel, which platform you used, and whether Slumber breached consumer protection laws in your province.

Refund policies by platform

Apple App Store (iOS): Apple's standard policy does not issue refunds for unused subscription time. However, you may request a refund directly from Apple within 14 days of the charge if you cancelled within that window or believe the charge was unauthorized. Contact Apple Support, reference your subscription charge and explain your reason-Apple grants refunds on a case-by-case basis.

Google Play (Android): Google Play allows refunds for subscriptions cancelled within 48 hours of the charge date. After 48 hours, refunds become discretionary. Contact Google Play Support with your order number (found in your Google Play receipt) and explain your situation. Google is often more generous than Apple if you have a legitimate reason.

Direct Slumber billing: Slumber's published refund policy does not guarantee refunds for unused subscription time. However, if you can demonstrate that you cancelled promptly (within 14 days of charge), you have a stronger case. Request a refund explicitly when you cancel, and escalate if Slumber refuses.

Your consumer protection rights in canada

Canadian federal and provincial consumer protection laws give you stronger rights than what Slumber or the app platforms may advertise. At Stopee, we believe you should know these protections.

Consumer Protection Act (federal and provincial): You may have the right to cancel or receive a refund if:

• Unauthorized charges: Slumber charged you without proper consent or after you cancelled.
• Non-disclosure of auto-renewal: Slumber failed to clearly disclose that your subscription would auto-renew at the next billing cycle.
• Failure to cancel: You requested cancellation and Slumber ignored it or continued charging you.
• Material breach of quality: The service was unavailable or fundamentally failed to match its description.

If Slumber violates these rules, you can demand a refund and, in some cases, additional compensation. Document all your cancellation requests and charges as evidence.

Cooling-off period: While Canada does not have a universal 14-day cooling-off right for digital subscriptions, some provinces (like Ontario and British Columbia) require sellers to honour cancellations within 14 days if you request them in writing before the first charge or within 14 days of the first charge.

Escalation path: If Slumber refuses your refund request and you believe they breached consumer law, contact your provincial consumer protection authority:

• Ontario: Consumer Protection Act enforcement through ServiceOntario.
• British Columbia: Consumer Protection BC.
• Alberta: Fair Trading Act enforcement through the Government of Alberta.
• Federal (all provinces): Competition Bureau for misleading advertising or deceptive practices.

These agencies can investigate Slumber's practices and compel refunds if warranted.

Common cancellation mistakes and how to avoid them

Many users cancel Slumber only to discover weeks later that charges are still appearing. You deserve clarity and control-here's what goes wrong and how to prevent it.

Mistakes that cost you money

Mistake 1: Using the App Store or Google Play without actually cancelling the subscription. Simply deleting Slumber from your device does nothing to stop auto-renewal. Your subscription remains active in the App Store or Google Play, and charges continue. Navigate to your subscription settings in Apple ID or Google Play, not your device's app library.

Mistake 2: Cancelling on one platform but remaining subscribed on another. If you have Slumber accounts on both iOS and Android, or on both the app and web, cancelling one subscription does not cancel the others. Each platform is separate. Check all three: App Store, Google Play and slumber.fm. Stopee recommends auditing your subscriptions monthly across all platforms.

Mistake 3: Requesting cancellation via email but not following up for confirmation. Slumber's support team may read your email and forget to reply, or your message may be lost in their inbox. Always request written confirmation in the same email thread, and follow up within 3-5 days if you don't hear back.

Mistake 4: Cancelling too close to your renewal date. If your renewal date is tomorrow and you cancel today, some platforms process the charge before your cancellation takes effect. Cancel at least 3-5 business days before your renewal to avoid this overlap.

Mistake 5: Not tracking your cancellation confirmation. If Slumber continues to charge after you cancel, you'll need proof that you requested cancellation. Screenshot every confirmation email, save your order numbers, and note the date and time of each cancellation request. Stopee users who maintain this documentation are far more successful in obtaining refunds.

Your post-cancellation checklist and next steps

The moment you cancel is only the beginning. Take these steps to ensure Slumber truly stays cancelled and your account is secure.

1. Capture your cancellation confirmation: Screenshot or download the email confirmation from Apple, Google Play or Slumber. If you received no confirmation, take a screenshot of the cancellation screen immediately.
2. Note the date and method: Write down today's date, the platform you cancelled on (iOS/Android/web), and the confirmation reference number or email if provided.
3. Check your next billing cycle: In your calendar, mark the date when your current subscription ends (found in your confirmation). On that date, verify that Slumber no longer appears in your active subscriptions on Apple ID, Google Play or your email billing history.
4. Monitor your payment method: For the next 30-60 days, review your credit card or bank statement monthly. If a Slumber charge appears after your confirmed cancellation, contact Slumber support immediately and escalate to your bank if needed.
5. Delete any saved payment method (optional): If you used a credit card to pay Slumber directly on their website, log into your Slumber account (if still accessible) and remove the saved payment method. This adds an extra layer of protection against accidental recharges.
6. Uninstall the app (optional): If you don't plan to use Slumber again, uninstall it from your device. This reduces the risk of accidentally resubscribing if you tap it by mistake.

Pro tip: Set a phone reminder for 35 days from now to double-check that no Slumber charge appeared. This simple habit catches unauthorized charges early and gives you time to dispute them within your bank's 60-day dispute window.

When you should keep your slumber subscription versus cancel

Before you commit to cancellation, ask yourself whether Slumber truly isn't working for you or whether a short pause might be the better choice.

If you're on the fence, consider pausing your subscription instead of cancelling. On iOS and Android, you can disable auto-renewal but retain access through the end of your paid cycle-this gives you a grace period to decide. For direct Slumber billing, ask support whether they offer a pause option before full cancellation.

Slumber's contact information and mailing address for formal notices

If you need to escalate your cancellation request or send a formal registered letter, use the address and contact channels below.

Slumber support email: Visit slumber.fm and navigate to their Help or Contact Support section to find the current support email address. Slumber's support team typically responds within 5-7 business days.

Registered mailing address (Toronto, Canada): Slumber is headquartered in Toronto, Ontario. If you cannot find a specific mailing address on their website, use the following format for your registered letter:

Slumber Inc.
[Specific address to be confirmed on slumber.fm or via support email]
Toronto, Ontario
Canada

Action: Before sending a registered letter, email Slumber support asking for their official registered mailing address for cancellation notices. This ensures your letter reaches the correct department.

Federal escalation: If Slumber ignores your formal cancellation notice and continues charging, file a complaint with the Competition Bureau (Canada's federal consumer protection authority) at competitions.ca or by phone at 1-800-348-5358.

Take control of your subscriptions today with stopee

Cancelling Slumber should be straightforward, but it often isn't-and that's exactly why Stopee exists. We've helped thousands of Canadian consumers navigate subscription cancellations, dispute unauthorized charges, and reclaim their money from services they no longer need.

You now have the knowledge and the step-by-step process to cancel Slumber confidently, regardless of which platform you subscribed through. Whether you're cancelling on iOS, Android or the web, document every step, keep your confirmations, and don't hesitate to escalate if Slumber refuses to honour your request. Your consumer rights in Canada are stronger than many companies admit.

If Slumber continues to charge you after cancellation, or if you encounter resistance from their support team, Stopee stands ready to help you understand your next move. Visit stopee.com to explore additional resources on subscription cancellations, dispute resolution and consumer protection across Canada. You deserve a smooth cancellation experience-and you deserve refunds when you're entitled to them.