Manage Squarespace

How to cancel squarespace in canada and reclaim your money

Understanding squarespace and why you might want to leave

Squarespace is an all-in-one website builder and content management system that combines templates, hosting, domain registration, e-commerce tools and payment processing into a single monthly or annual subscription. For many Canadian entrepreneurs and small business owners, it offers an accessible way to build a professional online presence without coding knowledge.

However, Squarespace subscriptions aren't right for everyone. You might find yourself paying for features you don't use, deciding to switch to a competitor, outgrowing the platform, or simply needing to reduce expenses. Whatever your reason, cancelling with Stopee's guidance ensures you understand your rights and navigate the process without losing money unnecessarily.

Where squarespace subscriptions live

Your subscription path matters because cancellation steps differ based on where you signed up. You may have purchased directly from Squarespace's website, through Apple's App Store on your iPhone, or via Google Play on your Android device. Each platform handles billing, cancellation and refunds independently, which means your cancellation route depends entirely on your original purchase location.

Why stopee helps thousands of canadians every year

Cancelling online services should be straightforward. Too often, companies bury cancellation options or apply refund policies inconsistently. At Stopee, we've guided thousands of Canadian consumers through subscription cancellations, helping you understand your rights under Canada's consumer protection laws and recover refunds you're entitled to. Our mission is to empower you with clear, actionable steps and real dollar amounts.

Your consumer rights in canada and what squarespace owes you

Canadian consumer protection laws give you specific rights when cancelling digital services and subscriptions.

The consumer protection act and your 14-day window

Under federal and provincial consumer protection legislation, you have the right to cancel most distance sales (including online subscriptions) within 14 calendar days of purchase without penalty. For Squarespace annual subscriptions purchased in Canada, this means you can request a full refund if you act within 14 days of your initial charge date.

Monthly subscriptions sit in a greyer legal area. While Squarespace's published policy states monthly plans are generally non-refundable, provincial consumer laws in Ontario, British Columbia, Alberta and other provinces may override this. If you paid for a monthly plan and cancelled within 14 days, you have grounds to dispute a refund denial.

Domain registrations and the shorter grace period

Domain names purchased through Squarespace follow different rules. You have approximately five business days to cancel and receive a refund on a newly registered domain. After that window closes, domain registrations are typically final. Domain transfers are almost never refundable, so verify transfer eligibility before you cancel.

Escalation: when squarespace refuses to refund

If Squarespace denies a refund you believe you're entitled to, you can escalate to your provincial consumer protection authority. In Ontario, contact the Government of Ontario's Consumer Protection Act division. In British Columbia, reach out to the BC Consumer Protection Office. Stopee recommends documenting all communication: your cancellation date, refund request date, the company's response and any relevant invoice screenshots. These records strengthen your case if you need to file a formal complaint.

Squarespace pricing in canadian dollars

Understanding what you're paying helps you decide if cancellation makes sense or if downgrading is a better option.

How to cancel squarespace step-by-step

Your cancellation process depends entirely on which platform manages your subscription. Follow the correct path for your situation to avoid wasted time or accidental service disruption.

Cancelling a direct web subscription from squarespace.com

If you signed up directly on Squarespace's website using your email and credit card, follow these steps to cancel through your account dashboard.

1. Log in to your Squarespace account
   • Visit squarespace.com and enter your email and password
   • If you've forgotten your password, use the "Forgot password?" link to reset it before proceeding
2. Navigate to your billing settings
   • Click your account icon (usually in the top right corner)
   • Select "Account settings" or "Settings"
   • Locate the "Billing" or "Subscriptions" tab
3. Find your active subscription
   • You'll see a list of your current plans (e.g., "Personal Plan", "Commerce Plan")
   • Identify the plan you want to cancel
4. Initiate the cancellation
   • Click the "Cancel plan" or "Cancel subscription" button next to your chosen plan
   • Read any warnings about site access or data preservation
5. Confirm your cancellation
   • Squarespace will ask you to confirm and may offer a discount to keep you as a customer
   • Click the final "Cancel" button to complete the process
   • You'll receive an on-screen confirmation and an email receipt
6. Request a refund if eligible
   • If you cancelled within 14 days of your original purchase date, contact Squarespace support immediately with your cancellation confirmation
   • Reference the federal or provincial Consumer Protection Act in your refund request
   • Keep all screenshots and email confirmations for records

Pro tip: Take a screenshot of your billing page before clicking cancel. This serves as proof of your subscription plan and cancellation date, which is essential if you need to dispute a refund denial later.

Cancelling an apple app store subscription (iPhone)

If you subscribed to Squarespace through Apple's App Store, you must cancel through your Apple account settings. Squarespace cannot cancel or refund App Store purchases on your behalf.

1. Open your iPhone Settings app
   • Find the grey "Settings" icon on your home screen
2. Tap your name at the top
   • Scroll to the top and select your Apple ID account name
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions linked to your Apple account
4. Find and tap Squarespace
   • Locate "Squarespace" in your subscriptions list
5. Tap "Cancel subscription"
   • Confirm the cancellation when prompted
   • Apple will display your refund eligibility based on when you subscribed
6. Request a refund if eligible
   • If you purchased within the last 14 days, Apple typically offers an automatic refund
   • If you're outside that window, you can request a refund through the App Store support page

Warning: Deleting the Squarespace app from your iPhone does not cancel your subscription. You must use the Settings menu to officially end it, or your card will continue to be charged.

Cancelling a google play subscription (Android)

Like Apple, Google Play manages its own subscriptions independently. You cancel through the Google Play Store app, not Squarespace.

1. Open the Google Play Store app
   • Find and tap the white "Google Play Store" icon on your Android device
2. Tap your profile icon
   • Look for a circular icon in the top right corner of the Play Store home screen
3. Select "Payments and subscriptions"
   • This shows all subscriptions linked to your Google account
4. Tap "Subscriptions"
   • You'll see a list of active subscriptions
5. Tap Squarespace
   • Select the Squarespace subscription from the list
6. Tap "Cancel subscription"
   • Confirm the cancellation
   • Google will show your refund eligibility based on your purchase date
7. Request a refund if needed
   • If you purchased within 48 hours, Google typically refunds automatically
   • For requests outside that window, contact Google Play support

Pro tip: Google Play refund windows are shorter than the legal 14-day standard. Document your purchase date and file a complaint with your provincial consumer authority if Google refuses a refund you're entitled to under consumer protection law.

What happens to your website after you cancel

Cancelling your Squarespace subscription doesn't instantly erase your site, but timing and access depend on your plan type and billing frequency.

Timeline for site unavailability

Monthly plans typically remain accessible until the end of your current billing cycle. If you subscribe on the 15th of each month and cancel on the 20th, your site usually stays live until the last day of that month. Annual plans vary: some sites go offline immediately upon cancellation, while others remain accessible until your renewal date approaches. This inconsistency is one reason Stopee recommends emailing Squarespace support immediately after cancelling to confirm your exact offline date.

What you need to do with your domain

Domain registrations purchased through Squarespace are separate from your website plan. Your domain continues to exist after cancellation, but you'll lose access to manage it through Squarespace after your subscription ends. If you want to keep your domain, transfer it to another registrar immediately. Transfers typically take 5 to 10 business days, so initiate the process as soon as you decide to leave.

Warning: Once a domain transfer begins, it's final and non-refundable. Verify that you own the domain and understand renewal costs at your new registrar before initiating a transfer.

Data and content backup

Before your site goes offline, export any content you want to preserve. Squarespace allows you to download your website data through the website settings menu, though formatting may not transfer perfectly to other platforms. This is essential if you're moving to WordPress, Wix or another builder.

Refund eligibility and timelines

Refund policies are the most misunderstood part of Squarespace cancellation, which is why Stopee emphasizes clear numbers and deadlines.

Annual subscriptions and the 14-day refund window

Squarespace's stated policy grants full refunds on annual subscriptions if you cancel within 14 days of your initial charge. You paid approximately $258 to $618 CAD depending on your plan. If you cancel on day 1, you're eligible. If you cancel on day 15, you're not (unless provincial consumer law overrides this).

Most refunds process within 3 to 10 business days back to your original payment method. If 10 business days pass and you haven't seen the refund, contact Squarespace support with your cancellation confirmation and follow up every 3 days until it appears.

Monthly subscriptions and the grey zone

Squarespace classifies monthly subscriptions as non-refundable. Once your month begins, you pay for the full month. However, if you cancel within 14 days of your initial sign-up (not within 14 days of each monthly renewal), Canadian consumer protection law may entitle you to a refund regardless of Squarespace's policy. Document your exact purchase date and send a formal refund request citing the Consumer Protection Act.

Domain registrations and the five-day grace period

You have approximately five business days to cancel and receive a full refund on a newly registered domain. After that, the domain is yours to keep and the registration fee is non-refundable. Domain transfers are almost never refundable, so confirm transfer feasibility before you cancel.

What to do if squarespace denies your refund

If you believe you're entitled to a refund and Squarespace refuses, escalate the issue. First, reply to Squarespace support with a formal written request citing the Consumer Protection Act and your provincial consumer protection authority. If they still refuse after 7 business days, file a formal complaint with your provincial authority:

• Ontario: Consumer Protection Act, Government of Ontario
• British Columbia: BC Consumer Protection Office
• Alberta: Fair Trading Act, Alberta
• Other provinces: check your provincial government website for consumer protection contacts

Pro tip: Save all emails, cancellation confirmations, screenshots and refund request communications. Stopee recommends creating a simple text document with dates and what happened so you have a clear timeline if you need to escalate.

Common mistakes people make when cancelling squarespace

You're taking a step that feels overwhelming, and small errors can cost you money or leave your site unexpectedly live. Here's what to avoid.

Uninstalling the app instead of cancelling

The easiest mistake is assuming that deleting the Squarespace app stops your subscription. It doesn't. Your credit card will continue to be charged every month or year until you officially cancel through the app settings or web account. Always follow the formal cancellation steps, even though they take an extra five minutes.

Forgetting to back up your site before it goes offline

Once your subscription expires, some of your site data becomes inaccessible. If you want to migrate content to another platform or preserve your work, download your site data before your cancellation takes effect. Squarespace doesn't automatically send you a backup after cancellation.

Cancelling the wrong subscription in a multi-site account

If you manage multiple websites under one Squarespace account, verify you're cancelling the correct site before confirming. Squarespace's dashboard lists all subscriptions together, and it's easy to click the wrong one if you're rushing. Open each subscription in a new tab to double-check before proceeding.

Not requesting a refund immediately

Squarespace doesn't automatically refund eligible subscriptions. You must request the refund within 30 days of cancellation through support contact. After 30 days, your refund window closes. Email support immediately with your cancellation confirmation and refund request so the clock starts ticking in your favour.

Missing the 14-day refund eligibility window

This is the most costly mistake. If you cancel on day 15, you forfeit your refund even if you haven't used the service. Mark your calendar 13 days after sign-up and make a decision by then. If you're unsure whether Squarespace is right for you, act fast.

Cancellation checklist for canadian subscribers

Use this step-by-step checklist to ensure you don't miss anything during your cancellation process.

When to keep your squarespace subscription instead of cancelling

Cancellation isn't always the right choice. Before you commit, consider whether downgrading might serve you better.

Reasons to stay

You might keep Squarespace if you're building momentum with your audience, you've invested time in template customization, or you're in your first 14 days and still testing the platform. Staying also preserves your domain history and eliminates the stress of migrating to a new builder.

Reasons to go

Cancel if you're not using the features you're paying for, you've found a platform that better meets your needs, you need to cut expenses or you're within 14 days and realize Squarespace isn't your best fit. The cost difference between platforms matters: switching from Squarespace's $371/year Business plan to a $60/year WordPress.com plan saves you over $300 annually.

Final thoughts: take control of your subscriptions

Cancelling Squarespace doesn't have to be complicated. You have clear rights under Canadian consumer protection law, straightforward cancellation steps and recourse if the company refuses a legitimate refund. Stopee has helped thousands of Canadian consumers cancel subscriptions they no longer need, recover refunds they're entitled to and switch to platforms that better serve their goals.

Whether you're cancelling within 14 days for a refund or ending a long-term subscription, follow the platform-specific steps above, document everything and don't hesitate to escalate to your provincial consumer authority if Squarespace refuses to honour your rights. Your money deserves protection, and Stopee is here to ensure you get it.