Manage Steadymd

How to cancel steadymd and protect your canadian healthcare subscription

What is steadymd and why you might want to cancel

Steadymd is a subscription-based telehealth service that connects you with a personal physician for video, phone, and text consultations. The service bills you monthly in U.S. dollars and promises unlimited access to your designated doctor.

Many Canadian patients sign up for convenient virtual care, but subscription friction-unexpected charges, billing in foreign currency, or simply finding better options-leads you to cancel. If you're here, you've made that decision, and Stopee is here to walk you through it with clarity and confidence.

Common reasons canadians cancel steadymd

• Billing in U.S. dollars creates unfavourable exchange rates on your statement
• Limited integration with Canadian provincial healthcare systems or prescription coverage
• Preference for local telehealth platforms (e.g., Telus Health, Maple, or provincial services)
• Recurring charges appearing after you believed you cancelled
• Dissatisfaction with appointment availability or physician responsiveness
• Switching to employer-sponsored or insurance-covered virtual care

Steadymd pricing and subscription plans in canada

Understanding what you're paying for helps you know exactly what to cancel and when refunds may apply. Steadymd advertises these plans in U.S. dollars; your actual CAD charge depends on your bank's exchange rate on the billing date.

Pro tip: Check your recent credit card or bank statement for the exact CAD amount you were charged-this is essential proof if you dispute a charge later.

Your consumer rights when cancelling a subscription in canada

Canadian consumer protection law gives you specific rights when dealing with recurring billing, and knowing them strengthens your position if Steadymd resists your cancellation or refuses a refund.

Consumer protection act requirements steadymd must follow

Under the Competition Act (federal) and provincial consumer protection legislation (e.g., Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act), companies offering subscription services must:

• Clearly disclose the cost, billing frequency, and how to cancel before you pay
• Obtain your affirmative, informed consent-not buried in terms and conditions
• Provide an easy, accessible cancellation method that matches the ease of sign-up
• Honor cancellation requests promptly and stop billing immediately (or at the end of the current billing cycle, if pre-specified)
• Process refunds for services not provided or billing errors within a reasonable timeframe

If Steadymd continues charging you after cancellation or refuses to refund unauthorized charges, you can escalate to your provincial consumer protection authority or your credit card issuer.

When you may qualify for a refund

Steadymd does not publish an explicit refund policy on its public website. However, Canadian consumer law can compel a refund in these situations:

• Billing errors: Duplicate charges, incorrect amounts, or charges after cancellation confirmation
• Unauthorized charges: Charges without your clear consent or continued charges after a valid cancellation request
• Services not delivered: If your doctor was unavailable for scheduled appointments and you received no alternative access
• Cancellation dispute: If you cancelled within 14 days of first billing and the company failed to honor it (applies in most Canadian provinces)

How to cancel steadymd: step-by-step methods for canadian subscribers

Cancellation steps vary depending on how you subscribed. Stopee advises you to confirm your entry point first-it determines which cancellation path you follow and how quickly you'll stop being billed.

Method 1: cancel if you subscribed via the steadymd website or app directly

1. Log in to your Steadymd account at steadymd.com or in the mobile app
2. Navigate to Account settings or Subscription (exact location varies by app version)
3. Look for Manage subscription, Billing, or Membership
4. Select Cancel subscription or End membership
5. Follow any confirmation prompts and take a screenshot of the cancellation confirmation page
6. Check your email immediately for a confirmation message; if you don't receive one within 5 minutes, cancel again or use Method 3 (written notice)
7. Warning: Some telehealth platforms ask why you're cancelling and offer discounts to keep you-only proceed if you're certain you want to cancel

Method 2: cancel if you subscribed through the apple app store or google play

If you signed up and pay through an app store, you must cancel the subscription there-not through Steadymd itself. Cancelling only through the website won't stop app store billing.

For apple app store (iPhone or iPad)

1. Open Settings on your device
2. Tap Your name (Apple ID profile)
3. Select Subscriptions
4. Find and tap Steadymd
5. Tap Cancel subscription (appears in red)
6. Confirm the cancellation; you'll see the end date of your current billing period
7. Take a screenshot showing the cancellation confirmation

For google play (Android)

1. Open the Google Play Store app
2. Tap your Profile icon (top right)
3. Select Manage subscriptions
4. Tap Steadymd
5. Select Cancel subscription
6. Choose a reason (optional) and confirm
7. Screenshot the confirmation for your records

Pro tip: App store cancellations typically take effect at the end of your current billing cycle-you'll retain access until then. Check the cancellation screen for your "end of service" date.

Method 3: cancel by written notice (mandatory backup and legally strongest)

If you cannot cancel online, or if you want a legally documented cancellation, send a signed letter by mail. This is the method Steadymd explicitly lists for cancellation notices.

1. Write a brief letter stating:
   • Your full name and date of birth
   • Your Steadymd account email address
   • Your request: "I request immediate cancellation of my Steadymd subscription effective [date]."
   • Your signature and today's date
2. Make a copy for your records
3. Send by first-class U.S. mail (or Canada Post international mail to a U.S. address) to:
   • Steadymd Inc.
   • P.O. Box 8070
   • [Destination city and state, U.S.]
4. If available in your province: Use registered mail with proof of delivery (equivalent to "raccomandata con ricevuta di ritorno" if Steadymd accepts it) instead of standard first-class mail. This proves receipt.
5. Keep your copy, the mailing receipt, and take a photo of the envelope before sending
6. Allow 7-10 business days for delivery and processing
7. Check your bank or credit card statement 10-14 days later to confirm the charge has stopped

Warning: Do not rely on email or phone calls alone-companies often claim they never received cancellation requests via informal channels. Written notice creates a legal trail.

What happens immediately after you cancel

The timing and outcome of cancellation depend on how you signed up and when your billing cycle renews.

Timing and access

Steadymd does not publicly specify whether cancellation is immediate or delayed until the end of your paid period. In practice:

• App store cancellations: Access typically continues until the end of your current billing period; you will not be charged again after that date
• Direct website cancellations: May terminate immediately or allow access through the end of your billing cycle-check your confirmation email for the exact end date
• Written notice: Processing typically takes 5-7 business days; access may continue until your next billing date unless Steadymd responds with a specific termination date

Your medical records and data

Cancelling your subscription does not delete your medical records, appointment history, or messages with your physician. Steadymd retains these under its privacy policy to comply with medical record-keeping requirements.

• If you need a copy of your records, request them before or immediately after cancelling
• Contact Steadymd's patient records team via the website or your account settings
• Keep records of all prescriptions, test results, or clinical notes you received-these belong to you and support future healthcare decisions

Refund timeline and expectations

If you're eligible for a refund (billing error, unauthorized charge, or early cancellation within a statutory grace period), expect processing within 14-21 business days, depending on your bank.

• Credit card refunds appear as a credit on your next statement
• Refunds to a debit card account may take longer (up to 30 days)
• If you don't see a refund within 21 days, follow up with Steadymd support and your bank

Common mistakes when cancelling steadymd

We understand cancellation can feel frustrating, especially when you're juggling app stores, billing cycles, and company policies. Here are the traps that Stopee helps Canadian subscribers avoid.

Mistake 1: cancelling in your steadymd account but forgetting the app store

If you signed up and pay through Apple App Store or Google Play, cancelling in the Steadymd app or website alone will not stop recurring charges. You must cancel in the app store directly, or billing continues indefinitely.

Fix: Check your subscription history in Settings (Apple) or Google Play Store (Android) to see if Steadymd appears as an active subscription. If it does, cancel it there immediately.

Mistake 2: assuming cancellation happens instantly

Cancellation requests take time to process, especially if sent by mail. Many Canadian subscribers check their bank statement the next day, see a charge, and assume cancellation failed.

Fix: Mark your calendar for 14-21 days after cancellation and verify billing has stopped. If you still see charges, escalate immediately (see next section).

Mistake 3: not keeping proof of cancellation

Screenshots, confirmation emails, and mailing receipts are your only proof if Steadymd claims you never cancelled. Without them, you'll struggle to dispute a charge with your bank.

Fix: Save every piece of evidence: confirmation page screenshots, reference numbers, email confirmations, and mailing receipts. Store them in a folder or cloud drive.

Mistake 4: disputing a charge without first requesting cancellation confirmation

Credit card chargebacks are powerful, but they're a last resort. Banks favour merchants in disputes if you haven't shown documented proof of a cancellation request.

Fix: Send a written cancellation request first, wait 10 days, then contact Steadymd support asking for written confirmation of cancellation. Only escalate to your bank if Steadymd refuses to honor it.

If steadymd won't cancel or keeps billing you

Stopee is built on the principle that you deserve clarity and control over your subscriptions. If Steadymd ignores your cancellation request or continues billing, follow this escalation path.

Step 1: document everything and request written confirmation

1. Send an email to Steadymd support (find the contact address on their website) stating: "I am requesting written confirmation of my cancellation request submitted on [date]. Please confirm the cancellation is effective [date] and that no further charges will be made."
2. Take a screenshot of the email and keep the response
3. If Steadymd doesn't respond within 5 business days, proceed to Step 2

Step 2: dispute the charge with your bank or credit card company

1. Log into your bank or credit card account online
2. Find the Steadymd charge and select "Dispute" or "Report unauthorized charge"
3. Select the reason: "Billing error" or "Subscription cancelled-unauthorized continued billing"
4. Upload screenshots of your cancellation confirmation, emails, and the disputed charge
5. Your bank will investigate and typically reverse the charge within 10-30 days if your evidence is strong

Step 3: contact your provincial consumer protection authority

If your bank denies the chargeback or you want to escalate beyond a single charge, file a complaint with your provincial regulator:

• Ontario: Ontario Superior Court or Consumer Protection Branch
• British Columbia: Fair Trading Act complaint with the Consumer Protection Office
• Alberta: Fair Trading Act complaint
• Other provinces: Contact your provincial consumer protection ministry

These agencies can investigate Steadymd's billing practices across all Canadian subscribers and order refunds or penalties if violations are found.

Checklist: confirm your steadymd cancellation is complete

Use this list to verify every cancellation method is in place and billing has stopped.

Steadymd contact information for cancellation and disputes

Send your written cancellation notice to this address. Steadymd explicitly lists this as the address for notices and cancellation requests.

For customer support inquiries, check steadymd.com for a contact form or email address. Using registered mail with proof of delivery strengthens your legal position if Steadymd disputes receiving your cancellation.

The bottom line: you have more power than you think

Cancelling a subscription feels like bureaucratic friction, but Canadian consumer law is on your side. Steadymd must honor your cancellation request, disclose its billing terms clearly, and refund unauthorized or erroneous charges-or face regulatory action.

Whether you're switching to a provincial telehealth service, finding a local family doctor, or simply cutting back on subscriptions, Stopee is here to empower you with step-by-step guidance. Stopee has helped thousands of Canadian subscribers reclaim control of their recurring charges and navigate cancellation with confidence.

Follow the methods above, keep proof of every action, and don't hesitate to escalate if Steadymd pushes back. Your health and your wallet deserve clarity and respect.

Ready to cancel? Visit Stopee today for additional resources, cancellation templates, and guidance on managing subscriptions across Canada's telehealth landscape. Stopee makes cancellation straightforward, transparent, and fast.