Manage Strongvpn

How to cancel StrongVPN in canada and get your refund

What you need to know about StrongVPN before you cancel

StrongVPN is a commercial virtual private network service that encrypts your internet connection, unblocks geo-restricted streaming content, and protects your privacy across multiple devices. You can subscribe directly through its website, via the Apple App Store or Google Play, or purchase dedicated router hardware with a satisfaction guarantee. Before you decide to cancel, it helps to understand exactly what you're paying for and what happens when you walk away.

Why canadians choose StrongVPN (and why they leave)

StrongVPN attracts Canadian users who want military-grade encryption for public WiFi, access to streaming libraries outside Canada, and protection on phones, tablets, and computers all at once. The service supports up to 12 devices per subscription and includes StrongDNS and 250 GB of SugarSync cloud storage. However, many subscribers cancel because the app drains battery, server performance slows during peak hours, or they simply find a competitor that better suits their budget or needs. If you're considering cancellation, Stopee can help you understand your options and protect your consumer rights throughout the process.

StrongVPN pricing in canada and subscription options

Your pricing depends on where you buy your subscription and which device platform you use.

Pro tip: Write down your subscription start date and renewal date now. You'll need this information when you cancel, especially if you want to claim a refund within the 30-day window. Stopee recommends checking your credit card or bank statement for the exact billing date.

Should you cancel StrongVPN right now?

Before you go through with cancellation, ask yourself three questions to make sure you're making the right decision.

Common reasons to keep your subscription

You should stay subscribed if you regularly use public WiFi, travel outside Canada, or stream content that's geo-blocked in your region. You should also keep it if you've already paid for annual service and the renewal date is more than 30 days away-waiting might cost you less than cancelling now. If you're frustrated with app performance, try clearing your cache, switching servers, or contacting StrongVPN support before you cancel. Sometimes a simple troubleshooting step solves the problem.

Legitimate reasons to cancel

Cancel if you've stopped using the service for more than a month, found a VPN with better speed or support, or need to reduce your monthly expenses. Cancel immediately if you were charged multiple times without consent, if the service no longer works on your devices, or if you discover suspicious activity on your account. If you purchased within the past 30 days and want your money back, cancelling now puts you within the refund window. Stopee encourages you to gather evidence-screenshots of charges, emails from support, account records-before you cancel, because you may need them to dispute a charge with your bank or credit card company.

How to cancel StrongVPN based on where you bought it

Your cancellation steps depend entirely on how you subscribed: directly through StrongVPN's website, through Apple, or through Google Play. Each path requires different steps, and using the wrong method could leave your subscription active and charges running.

Cancel through the StrongVPN customer portal (direct website subscriptions)

If you paid StrongVPN directly-using your credit card, PayPal, or another payment method on their website-you cancel through the StrongVPN Customer Area.

1. Visit the StrongVPN website and log into your Customer Area with your email and password.
   • If you forget your password, click "Forgot password?" and follow the reset email.
2. Navigate to VPN Accounts in your dashboard.
   • Look for the account or subscription you want to cancel.
3. Click Cancel Request Form next to your active subscription.
   • StrongVPN will show you a confirmation page with your subscription details.
4. Choose the specific package or subscription you want to cancel (if you have multiple).
   • You may have separate subscriptions for different devices or services-select only the one you want to remove.
5. Read and confirm the prompts. StrongVPN asks you to click a button that says "I don't want to protect my privacy" and then "I still want to cancel".
   • These buttons are intentionally worded to discourage cancellation-this is a dark pattern. Click them anyway if you're sure.
6. Submit your cancellation request.
   • You'll receive an on-screen confirmation and an email confirmation.
   • Keep the email for your records.

What happens next: Your StrongVPN service remains active until the end of your current paid billing period. If you paid for annual service on January 15th, your service keeps working until January 14th of the next year. You will not be charged again after that date. Auto-renewal stops immediately.

Warning: Do not assume your cancellation is complete if you don't receive an email. Log back into the Customer Area within 24 hours to verify your subscription shows as "cancelled pending" or "scheduled for cancellation." If it still shows as active, contact StrongVPN support right away.

Cancel an apple app store subscription (iPhone and iPad)

If you pay through Apple's in-app billing, you must cancel through your Apple ID subscriptions-not through StrongVPN's website.

1. Open the Settings app on your iPhone or iPad.
   • On an iPod touch, look for Settings on the home screen.
2. Tap your name at the top of Settings.
   • This opens your Apple ID menu.
3. Tap Subscriptions (or Media and Purchases on older iOS versions).
   • You'll see a list of all your active subscriptions.
4. Find StrongVPN in the list and tap it.
   • If you don't see StrongVPN, it may already be cancelled, or you may have purchased it under a different Apple ID.
5. Tap Cancel Subscription (or Edit, then Remove).
   • Apple will ask you to confirm; select the reason for cancellation if prompted.
6. You'll receive a confirmation on screen and via email.
   • Save this email as proof of cancellation.

Refund timing for App Store: If you cancel within 14 days of purchase (Apple's standard grace period), you may qualify for an automatic refund. If more than 14 days have passed, you must request a refund directly from Apple. See Apple Support at support.apple.com/en-ca/HT202039 for detailed refund instructions.

Pro tip: Apple sometimes approves refund requests even slightly outside the 14-day window if you explain the issue clearly. Don't assume you're ineligible-submit a request through the App Store app under Purchase History.

Cancel a google play subscription

Google Play subscriptions are managed through your Google Play account. Some Canadian users report that their StrongVPN subscription doesn't appear in the subscriptions tab-if this happens to you, try both methods below.

1. Open the Google Play Store app on your Android phone or tablet.
   • You can also access this through a web browser at play.google.com.
2. Tap the profile icon in the top right corner.
   • On web, look for your account avatar in the upper right.
3. Select Subscriptions.
   • You'll see all active subscriptions tied to your Google Account.
4. Find StrongVPN and tap it.
   • If StrongVPN doesn't appear here, move to the alternative method below.
5. Tap Cancel subscription and confirm.
   • Google will ask for a reason; complete this optional feedback.

If StrongVPN doesn't appear in your Google Play subscriptions: Some users encounter a bug where Google Play doesn't display the subscription. In this case, try the StrongVPN web portal cancel method (steps above), or contact StrongVPN support and ask them to confirm your subscription status in Google Play. Provide them with your email address and the payment method you used. Stopee recommends keeping records of all your attempts to cancel in case you need to escalate to your bank or credit card company later.

Refund eligibility: Google Play allows refunds within 48 hours of purchase. After that window closes, you must contact Google Play support to request an exception. Most refund requests after 48 hours are denied unless you report fraud or a technical failure. If StrongVPN charged you twice or without authorization, file a dispute immediately.

Cancel by registered mail (backup method)

If you cannot cancel through the web portal or app, or if you want legal proof that you submitted a cancellation request, you can send a cancellation letter by registered mail.

1. Write a brief letter on plain paper or email it to yourself first as a draft. Include:
   • Your full name
   • Your email address or account username
   • The email address or phone number linked to your StrongVPN account
   • The statement "I request cancellation of my StrongVPN subscription effective immediately" (or on your next renewal date)
   • Today's date
   • Your signature (if mailing) or digital signature (if emailing)
2. Print the letter or prepare it for email.
   • Keep one copy for yourself before you send it.
3. Send by registered mail (with return receipt requested) to:
   • Strong Technology, LLC
     Attention: Cancellations/Customer Service
     1524 5th Ave
     Seattle, Washington 98101
     United States
4. Request a tracking number and return receipt at the post office.
   • Keep the receipt and tracking number as proof of delivery.
5. Allow 7-10 business days for the letter to arrive and be processed.
   • If you don't see the cancellation processed in your account after that time, follow up with StrongVPN support with your tracking number as evidence.

Warning: Registered mail takes time and costs money. Use this method only as a last resort if the web and app methods fail. However, it creates a paper trail that's invaluable if you later need to dispute a charge with your credit card company or bank.

What happens after you cancel StrongVPN

Cancellation is a process, not an instant flip of a switch. Here's the timeline and what to expect.

Immediate effects

Once you submit your cancellation request, auto-renewal stops right away. Your StrongVPN service stays active until your current paid period ends. If your annual subscription renews on March 15th and you cancel on February 1st, you keep access until March 14th. If you cancel on March 16th (after renewal), you've already been charged for another year, and your refund eligibility depends on the 30-day window.

Pro tip: Mark your calendar with your renewal date. If you're thinking about cancelling, do it at least 10 days before renewal to ensure the request is processed in time.

After your service ends

On the day after your access expires, the StrongVPN app will stop working. You won't be able to connect to VPN servers. If you've stored login credentials or payment information in the app, you may lose access to that data-export or screenshot anything important before your service ends. Stopee recommends disconnecting the VPN before your final day of service to avoid a sudden loss of internet connectivity on your devices.

StrongVPN retains your account data and connection logs according to its privacy policy (typically for 30-90 days after cancellation). If you're concerned about data retention, contact support and ask for account deletion before you cancel.

Billing verification

Wait 5-10 business days after your cancellation date to confirm that no new charge appears on your credit card or bank statement. If you see a charge after your subscription should have ended, contact your bank immediately and report unauthorized billing. You have the right to dispute charges within your financial institution's standard timeframe (usually 60-120 days).

Refunds and your right to get your money back

Refund eligibility for StrongVPN depends on how long you've been subscribed, where you bought it, and your payment method. Canadian consumer protection law gives you additional leverage.

Refunds for direct website subscriptions

StrongVPN offers a 30-day unconditional full refund for annual subscriptions purchased directly through its website. To qualify, you must request cancellation and a refund within 30 calendar days of your original purchase date. Monthly subscriptions are not eligible for refunds unless you can prove StrongVPN failed to deliver the service. Renewal charges are non-refundable-only your initial subscription qualifies.

How to request a refund: When you submit your cancellation through the Customer Area, you can add a refund request in the form or immediately contact support via email and explicitly state: "I am requesting a full refund under the 30-day money-back guarantee for my annual subscription purchased on [date]." Include your receipt number or order ID if you have it.

Timeline: StrongVPN typically processes refunds within 7-14 business days. You should see the money back in your original payment method (credit card, PayPal, etc.) within 2-3 additional business days after that.

Warning: If you're outside the 30-day window, StrongVPN will likely deny your refund. However, under Canada's Consumer Protection Act, you may still have grounds to dispute the charge if you can prove the service was misleading, unavailable, or failed to meet advertised standards. Stopee recommends documenting any service failures (connection drops, slow speeds, app crashes) before you cancel, so you have evidence to support a chargeback claim with your financial institution.

Refunds for apple app store purchases

StrongVPN does not directly refund App Store purchases. Your refund request must go through Apple. Apple typically allows automatic refunds within 14 days of purchase. To request a refund:

1. Open the App Store on your iPhone or iPad.
2. Go to your account (profile icon) and select Purchase History.
3. Find the StrongVPN charge.
4. Tap it and select Report a Problem or Request Refund.
5. Choose your reason and submit.
6. Wait for Apple's response (usually within 48 hours).

If you're within 14 days and your request is denied, reply to Apple's email explaining that the service didn't meet your expectations or that you were not satisfied with the purchase. Be honest and specific. Apple often approves second requests if you provide genuine feedback. If Apple still refuses, you can escalate to your credit card company or bank using a chargeback dispute.

Refunds for google play purchases

Google Play allows refunds within 48 hours of purchase, no questions asked. After 48 hours, Google Play support can deny refund requests unless you report a technical failure or fraudulent charge. To request a refund:

1. Visit play.google.com and log in.
2. Go to Payments and select your order history.
3. Find the StrongVPN charge and click Request Refund.
4. Explain your reason briefly and submit.

If Google refuses, contact your bank or credit card company and file a chargeback dispute, especially if you were charged without consent or the app didn't work as advertised.

Hardware/router refunds

StrongVPN's router or hardware devices come with a 90-day satisfaction guarantee. You can return hardware within 90 days of purchase, but you pay for return shipping, and StrongVPN does not refund shipping costs. The device itself is refunded (minus shipping). To request a hardware return, contact support with your order number and they'll provide a return address.

Your consumer rights under canadian law

Canada's Consumer Protection Act and the Competition Act protect you when you cancel subscriptions. Here's what you need to know to defend yourself if StrongVPN refuses to cancel or refund.

Right to cancel any time

Under the Consumer Protection Act, you have the right to cancel a subscription at any time, even if the company claims cancellation is only available at renewal. You must receive your money back within a reasonable timeframe (typically 30-60 days). If a company makes it deliberately difficult to cancel or hides the cancellation option, that's an unfair practice, and you can file a complaint.

Right to transparent billing

StrongVPN must clearly disclose the cost of your subscription, the renewal date, and how to cancel before you pay. If the terms were unclear or if you were enrolled in auto-renewal without explicit consent, you may be entitled to a refund even outside the standard refund window. Stopee recommends keeping the original marketing email or webpage that made you buy the subscription-this is your proof that the billing terms were or were not clearly disclosed.

Right to dispute charges

If StrongVPN charges you after you've cancelled or if you were charged without authorization, you can dispute the charge with your credit card company or bank within 60-120 days of the transaction. File a dispute by calling your bank's fraud department and explain what happened. You don't need StrongVPN's permission to dispute a charge.

Escalation: complaint to regulators

If StrongVPN refuses to honour your cancellation or refund and your bank won't dispute the charge, you can file a formal complaint with:

• Competition Bureau Canada (for misleading billing or unfair cancellation practices): competitionbureau.gc.ca
• Your provincial consumer protection agency: Alberta Consumer Association, Ontario Consumer Protection Office, BC Consumer Protection Office, etc.
• PIPEDA (Privacy Commissioner of Canada) if StrongVPN mishandles your personal data: priv.gc.ca

A formal complaint creates an official record and increases pressure on the company to respond. It costs nothing to file.

Common mistakes when cancelling StrongVPN

Many subscribers think they've cancelled, only to find another charge weeks later. We understand the frustration-it's a common dark pattern that VPN companies use to trap customers. Here are the pitfalls to avoid.

Mistake 1: logging out and thinking you've cancelled

Logging out of the StrongVPN app does not cancel your subscription. Your account is still active, and auto-renewal is still enabled. You must go through the formal cancellation process (either the Customer Area form or the app store settings) to actually stop charges.

Mistake 2: deleting the app

Deleting the StrongVPN app from your phone cancels nothing. The subscription is tied to your account or payment method, not the app itself. You can reinstall it anytime, and if auto-renewal hasn't been disabled, you'll still be charged.

Mistake 3: cancelling on an app store but forgetting you also have a direct subscription

Some users buy a monthly subscription through the App Store and also purchase an annual subscription directly through StrongVPN's website. When they cancel one, they forget to cancel the other, and a charge from the second subscription appears unexpectedly. Before you cancel, log into your StrongVPN Customer Area and check for all active subscriptions.

Mistake 4: not confirming the cancellation in writing

If you cancel through a form or app and don't receive a confirmation email within 24 hours, follow up with support. Some users submit their cancellation request but don't verify it went through, and the company later claims they never received it. Stopee advises keeping screenshots of confirmation pages and forwarding confirmation emails to yourself as backup.

Mistake 5: waiting too long to request a refund

If you're eligible for a 30-day refund, the clock starts on your original purchase date, not your cancellation date. Every day you wait reduces your window. If you know you want a refund, request it immediately when you cancel-don't wait 20 days and hope you're still inside the window.

Mistake 6: not checking for the renewal charge

Even after you cancel, your subscription may have already auto-renewed (especially if your renewal date was close). Check your statement 5-10 days after your cancellation date to verify no new charge posted. If one did, contact support immediately with your cancellation confirmation as evidence, and ask for a refund of the renewal charge.

Checklist: before you cancel StrongVPN

Use this checklist to prepare for a smooth cancellation and protect yourself from common issues.

Should you switch to a different VPN, or just cancel altogether?

Before you complete your cancellation, decide whether you're leaving StrongVPN for good or switching to a competitor.

Reasons to switch (not just cancel)

If you're cancelling because StrongVPN is too slow, crashes too often, or doesn't unblock the streaming services you need, switching to a better-reviewed alternative makes sense. Popular Canadian options include ExpressVPN, NordVPN, Surfshark, and CyberGhost. Compare their pricing, speed, and user reviews before you switch. Download the new VPN on your devices and test it before you cancel StrongVPN, so you have continuous protection during the transition.

Reasons to cancel completely

If you're cancelling because you don't use a VPN anymore, your budget doesn't support it, or you're concerned about privacy, you don't need a replacement. Some people find that VPN apps drain their phone battery too much or add unnecessary complexity. That's a legitimate reason to cancel and walk away. Stopee respects your right to choose-the goal is to make cancellation as painless as possible, whatever you decide.

StrongVPN contact information and cancellation address

If your cancellation fails or you have questions before you cancel, here's how to reach StrongVPN support:

Mailing address (for registered mail cancellations):
Strong Technology, LLC
Attention: Cancellations/Customer Service
1524 5th Ave
Seattle, Washington 98101
United States

Contact support: Visit StrongVPN's website and look for a contact form or email address in the footer. Most issues are resolved through their ticketing system within 24-48 hours.

For payment disputes: Contact your credit card company or bank directly if StrongVPN refuses to acknowledge your cancellation or refund request after 7 business days.

Final thoughts: you're in control

Cancelling a subscription should never be harder than signing up. If StrongVPN or any other service makes cancellation deliberately difficult-hiding the button, adding unnecessary steps, or using guilt-inducing language-that's a dark pattern designed to trap you. You have consumer rights, and you have alternatives.

The process we've outlined above gives you clear, step-by-step instructions to cancel through the method that works for your situation. Whether you cancel through the web portal, App Store, Google Play, or registered mail, you now know exactly what to do, what to expect, and how to defend yourself if the company tries to keep charging you.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and understand their consumer rights. If you get stuck during the cancellation process, follow the escalation steps we've provided: verify within 24 hours, follow up with support if needed, contact your financial institution if you're charged after cancellation, and file a formal complaint with the Competition Bureau if the company refuses to comply. You're not alone, and you're in control of your money. Cancel with confidence.