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Cancel Sunnyside: The Right Way
How to cancel sunnyside: your step-by-step guide to stopping your subscription
What is sunnyside and why you might want to cancel
Sunnyside is a subscription-based mobile app and digital coaching platform designed to help you track, understand, and modify your drinking habits. The service combines community support, daily check-ins, educational podcasts, and optional one-on-one coaching alongside pharmacy services for prescription medications. You access Sunnyside through in-app purchases on iOS and Android, or directly via their web platform. While many users find value in the structured approach and peer community, others discover the service doesn't align with their goals, budget, or preferred method of support. At Stopee, we understand that cancelling a subscription requires clarity-especially when health and wellness services are involved. This guide walks you through every method to cancel Sunnyside, what happens next, and how to protect your rights as a Canadian consumer.
Who typically cancels sunnyside
People cancel Sunnyside for legitimate reasons: the coaching didn't deliver results, the community feel didn't match expectations, budget constraints changed, or they found alternative support elsewhere. Some users cancel after the free trial ends and decide the paid membership isn't worth the cost. Others discover the platform's focus on moderation rather than abstinence doesn't suit their personal recovery goals. There's no shame in cancelling-Stopee believes you should feel empowered to make choices that serve your wellbeing.
Sunnyside pricing and membership options
Understanding Sunnyside's pricing structure helps you calculate what you'll save by cancelling and identify which refund options apply to you.
| Membership tier | Price (CAD) | Billing cycle | Access method | Key features |
|---|---|---|---|---|
| Sunnyside Membership | $129.99 | Monthly subscription | In-app purchase (iOS/Android) | Core app access, community, daily check-ins, podcasts |
| Sunnyside Premium Membership | $399.00 | Monthly subscription | In-app purchase | All standard features plus one-on-one coaching and pharmacy services |
| Sunnyside (web-based) | Varies | Monthly subscription | Direct web signup | Medication add-ons available; standard coaching features |
What you'll save by cancelling
If you're on the standard membership at $129.99 per month, cancelling saves you approximately $1,560 annually. Premium members on the $399 monthly plan save over $4,700 per year. Even if you've used the service for only a few months, the cumulative cost makes it worth reviewing whether the platform truly serves your recovery journey. Stopee helps thousands of consumers evaluate whether their active subscriptions justify the ongoing expense-and cancelling is often the smartest financial move.
How to cancel sunnyside: methods by platform
Your cancellation method depends on where you signed up: through the web (email only), Apple App Store, or Google Play. Each platform has different procedures and timelines, so follow the steps matching your signup location.
Cancel via email (web signups)
If you created your Sunnyside account directly on their website or signed up through a web link, you must cancel by email to support@sunnyside.co. This is your only cancellation method for web-based subscriptions.
- Open your email client and create a new message to support@sunnyside.co
- In the subject line, write: Cancellation Request
- In the email body, include:
- Your full name as it appears on your Sunnyside account
- The email address associated with your Sunnyside account
- A clear statement: "I request to cancel my Sunnyside subscription effective immediately"
- Today's date
- Send the email and wait for a confirmation response from Sunnyside support
- Pro tip: Send your cancellation email at least 1 business day before your next scheduled billing date. If you submit your request less than 1 day before the charge, Sunnyside will process the cancellation for the following billing cycle, not the current one-meaning you'll be charged once more
- Save the confirmation email in a folder for your records in case billing disputes arise
Warning: Sunnyside's terms specify that cancellation requests must arrive at least 1 day before your next payment. If your billing date is tomorrow, your cancellation may not take effect until the following month. Check your billing date before submitting your request.
Cancel through apple app store (iOS)
If you subscribed to Sunnyside via the Apple App Store on your iPhone or iPad, you manage and cancel the subscription directly in your Apple ID settings, not through Sunnyside's app or website.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID name at the very top of the screen
- Select Subscriptions from the menu
- Find and tap Sunnyside in your active subscriptions list
- Tap Cancel subscription or Edit subscription (depending on your iOS version)
- Confirm the cancellation by tapping Confirm cancellation
- You'll receive an on-screen confirmation; Apple will email a cancellation receipt to your Apple ID email address
Pro tip: If you signed up for Sunnyside's 15-day free trial through the App Store, cancel within those 15 days to avoid any charges. Your access ends immediately at the end of the trial period, but no payment is collected.
Important: Cancelling through Apple does not delete your Sunnyside account-it only stops billing. Your account and data remain in Sunnyside's system unless you request account deletion separately by emailing support@sunnyside.co.
Cancel through google play (Android)
Android users who subscribed through Google Play manage cancellations in the Google Play Store app or on the Google Play website. Sunnyside does not publish platform-specific Android cancellation steps, so Google Play's standard subscription process applies.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select Payments and subscriptions
- Choose Subscriptions
- Find Sunnyside in your active subscriptions
- Tap Sunnyside and select Cancel subscription
- Follow the prompts to confirm cancellation
- Google Play will send a cancellation confirmation to your registered email
Pro tip: Like the Apple App Store, Google Play subscriptions are billed through Google, not directly through Sunnyside. Cancelling through Google Play stops charges immediately, but your Sunnyside account remains active unless you contact Sunnyside support to request data deletion.
What happens after you cancel sunnyside
Cancellation timing can feel uncertain, especially when subscriptions are involved-but understanding what happens next removes the anxiety.
Your access timeline
When Sunnyside receives your valid cancellation request, your access to the app and coaching features continues through the end of your current billing period. If you're charged on the 15th of each month and cancel on the 10th, you retain full app access through the 14th. After your final billing period ends, the app blocks your login and displays a message indicating your subscription has expired. You cannot re-access community features, coaching, or any premium content once the subscription officially ends.
What happens to your account and data
Cancelling your subscription does not automatically delete your Sunnyside account or remove your personal data. Your profile, check-in history, and any notes remain stored in Sunnyside's system indefinitely unless you request account deletion. If you want Sunnyside to delete your account and associated data, you must email support@sunnyside.co with a specific data deletion request. Sunnyside's published policies do not guarantee a timeline for data removal, so follow up if you don't receive confirmation within 30 days. Stopee recommends keeping records of your deletion request in case you need to escalate to Canadian privacy authorities.
No automatic refunds for unused time
Sunnyside does not refund partial months or unused subscription time. Your cancellation takes effect on your next billing cycle, meaning you'll be charged for the full month even if you cancel on day 1. This is why timing your cancellation request at least 1 day before your billing date is critical-it prevents an unwanted charge from occurring.
Refund eligibility and how to request a refund
Refunds from Sunnyside are limited and depend on your subscription method and what you purchased.
Refunds for standard membership
Sunnyside does not offer refunds for standard or premium membership fees once your subscription is active. You cannot recover payment for used months, even if you cancel after 1 day of access. This is not a hidden policy-it's standard for most app-based subscriptions in Canada and reflects the digital nature of the service. Your only refund opportunity is through your app store if you qualify for a refund directly from Apple or Google before a certain threshold of usage (typically within 15 minutes of purchase or within 48 hours of download).
Refunds for prescription and pharmacy add-ons
If you're on the Premium tier and ordered medications through Sunnyside's pharmacy service, you may request a refund for the current billing cycle only if the medication has not yet been ordered or dispensed. Once a medication is ordered or sent to a pharmacy, Sunnyside generally does not issue refunds. To request a pharmacy refund, email support@sunnyside.co with your order number and medication name. Eligible refunds process within 30 days, though timelines may vary.
App store and google play refunds
If you subscribed through Apple App Store or Google Play, you can request refunds directly from Apple or Google under their respective refund policies-not through Sunnyside. Apple typically allows refunds within 15 days of purchase; Google Play has similar windows. Contact Apple Support or Google Play Support directly with your order details to pursue this option.
Pro tip: Refunds through app stores are not guaranteed, especially if you've used the service significantly. However, they're worth requesting if you cancelled within the first few days of a monthly charge and believe the service failed to deliver as advertised.
Your consumer rights in canada
Canada's consumer protection framework gives you specific rights when purchasing digital services and subscriptions, even though Sunnyside doesn't explicitly mention them in their terms.
Automatic renewal rules
The Competition Act and provincial consumer protection laws require businesses to obtain clear, informed consent before charging for automatic renewals. You have the right to receive a clear cancellation mechanism-which Sunnyside provides through email, app store settings, or their website. If Sunnyside makes cancellation deliberately difficult or obscures the process, you can file a complaint with the Competition Bureau of Canada at competitionbureau.gc.ca.
Cooling-off periods and provincial rights
Some Canadian provinces (such as Ontario and British Columbia) provide 14-day cancellation rights for certain digital purchases, though these apply most commonly to goods rather than ongoing services. However, if you believe Sunnyside misrepresented the service or you were charged without proper authorization, contact your provincial consumer protection office:
- Ontario: Service Ontario (ontario.ca/consumers)
- British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
- Alberta: Fair Trading Act compliance (servicealberta.ca)
- Quebec: Office of the Ombudsman (protecteurducitoyen.qc.ca)
If sunnyside refuses to cancel
If you submit a cancellation request via email and receive no response within 14 days, or if Sunnyside claims they didn't receive your cancellation, you have escalation options:
- Send a second cancellation email via registered mail or a service with read receipt confirmation (such as Gmail's confidential mode or a tracked email service)
- Contact your provincial consumer protection office and file a complaint about non-compliance with cancellation rights
- Report the issue to the Competition Bureau of Canada if the business is deliberately obstructing cancellation
- If you were charged after cancellation, dispute the charge with your bank or credit card company-most issueers will reverse unauthorized recurring charges
- Consider consulting a consumer rights lawyer if refunds or damages are significant
Stopee advocates for transparent cancellation practices, and we support your right to cancel any subscription without resistance.
Common mistakes when cancelling sunnyside
Many people cancel Sunnyside but don't follow through on the right steps-and end up charged the following month. We hear this frustration often, and it's preventable.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Sunnyside app from your phone does nothing to stop billing. Your subscription remains active in the background, and you'll be charged at your next billing date. You must cancel through the app store or via email-deleting the app is not a cancellation method.
Mistake 2: assuming you've cancelled without confirmation
If you cancelled via email, you should receive a confirmation message from support@sunnyside.co. If you don't receive one within 3 business days, assume your request was lost and resend it. Many people skip this step and discover too late that their cancellation was never processed. Pro tip: Screenshot or forward the confirmation email to yourself as proof of cancellation.
Mistake 3: cancelling after your billing date has passed
If your next billing date is tomorrow and you cancel today, you will be charged. Sunnyside requires cancellations to arrive at least 1 day before the charge. Check your billing date now-it's usually listed in your account settings or app store subscription page-and cancel accordingly.
Mistake 4: not requesting data deletion after cancelling
Cancelling only stops the billing; it doesn't erase your account, check-in history, or personal notes. If privacy is a concern, email support@sunnyside.co separately requesting account and data deletion. Include your name, email, and account details, and ask for written confirmation once data is removed.
Checklist: before and after cancellation
Use this checklist to ensure your cancellation is complete and protected.
| Step | Action | Completed |
|---|---|---|
| 1 | Check your next Sunnyside billing date (account settings or app store) | ☐ |
| 2 | Submit cancellation request at least 1 day before that date (email or app store) | ☐ |
| 3 | Save or forward the cancellation confirmation email to yourself | ☐ |
| 4 | Request data deletion via email if desired | ☐ |
| 5 | Verify no charge appears on your next billing date (check bank/card statement) | ☐ |
| 6 | If charged in error, dispute with your bank or request refund from Sunnyside immediately | ☐ |
Why stopee exists and how we help you cancel
Cancelling a subscription should never feel complicated, anxious, or uncertain. Yet companies often make it that way by design-burying cancellation links, requiring phone calls during business hours, or simply ignoring email requests. Stopee was built to solve this problem. We research every subscription service's cancellation process, laws, and common pitfalls so you don't have to dig through terms of service or spend hours on hold. Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover unwanted charges, and understand their rights under Canadian consumer protection law. Whether you're cancelling Sunnyside, a streaming service, or a gym membership, Stopee provides clear, step-by-step guidance that empowers you to take control of your subscriptions and your finances. Your money, your time, and your peace of mind matter-and we're here to protect all three.
Next steps after reading this guide
Choose your cancellation method from this guide, follow the steps carefully, and keep your confirmation. If Sunnyside charges you after cancellation, return here for escalation instructions or visit Stopee.com for support on disputing the charge. You're not alone in this process-thousands of Stopee users have cancelled Sunnyside successfully, and so can you.