Manage Tapscanner

How to cancel tapscanner and reclaim your documents

What tapscanner is and why you might want to cancel

Tapscanner is a mobile and web-based document scanner that lets you digitize papers, photos, and receipts into searchable PDFs. The app offers free basic scanning, but premium features like unlimited scans, professional filters, HD quality output, and ad removal require paid subscriptions or in-app purchases. Understanding where you bought your subscription matters enormously when you cancel, because Tapscanner uses multiple payment processors, each with its own cancellation pathway.

If you've decided Tapscanner no longer fits your workflow, you've come to the right place. At Stopee, we help thousands of Canadians cancel unwanted subscriptions each year, and we know that the cancellation process can feel unnecessarily complicated. This guide walks you through every option available to you in Canada, from platform-specific steps to your consumer rights if the company refuses to cooperate.

Who processes your tapscanner payment

Your cancellation route depends entirely on where you purchased the subscription. Web purchases go through Paddle, Apple App Store purchases are handled by Apple, and Google Play purchases are managed by Google. This fragmentation exists because Tapscanner doesn't directly process most payments; instead, it relies on these trusted merchants of record. Knowing which platform you used is your first step toward cancelling without friction.

Tapscanner pricing and subscription plans

Review the current pricing tiers to identify which plan you're paying for and what you're actually using.

If you purchased a lifetime licence, you do not need to cancel; one-time purchases do not renew. If you're on a monthly or annual subscription, the steps below will stop future renewals.

How to cancel tapscanner on each platform

Your cancellation process differs based on whether you subscribed through the web, Apple, or Google; we've broken down exact steps for each one.

Cancel a web subscription purchased through paddle

If you bought Tapscanner directly from the web or through the company's website, your payment was processed by Paddle, a payment processor. Paddle handles all billing and refund requests on behalf of Tapscanner.

1. Visit the Paddle support portal at paddle.com/support or log into your Paddle account directly.
2. Look for your active subscriptions or billing section.
3. Find Tapscanner in your subscription list and select the option to cancel or pause the subscription.
4. Confirm the cancellation; Paddle will ask you to confirm your decision.
5. Save or screenshot the cancellation confirmation email Paddle sends you immediately after.
6. Verify in your email that you receive a final confirmation within 24 hours.

Pro tip: Before cancelling, check your Paddle account for any remaining balance or credits that you can apply to other services. Warning: if you cancel mid-cycle, Paddle's refund policy may allow a partial refund; review Paddle's Buyer Terms at paddle.com/legal/buyer-terms/ to understand your eligibility.

Cancel an apple app store subscription (iPhone or iPad)

If you subscribed to Tapscanner through the Apple App Store on your iPhone or iPad, Apple manages both the billing and your ability to cancel.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Tapscanner" in your active subscriptions list.
5. Tap "Cancel subscription" or "Stop free trial" (depending on your status).
6. Confirm your cancellation when Apple asks you to verify your choice.
7. You will receive an instant on-screen confirmation and an email receipt.

Pro tip: Apple allows you to cancel within 14 days of a purchase for a full refund; if you're within that window, select "Problem with this purchase" instead of "Cancel subscription" to request a refund directly. Warning: your subscription remains active until the current billing period ends, so you do not lose access immediately after cancelling.

Cancel a google play subscription (Android)

Android users who bought Tapscanner through the Google Play Store manage their subscription through Google's billing system.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions" to view your active subscriptions.
5. Select "Tapscanner" from the list.
6. Tap "Cancel subscription" at the bottom of the screen.
7. Choose your reason for cancellation (optional but helpful for Google).
8. Confirm your cancellation; Google will send you a confirmation email.

Pro tip: Google Play also offers a 48-hour refund window after purchase if you change your mind immediately; if you're within that window, request a refund instead of a simple cancellation. Warning: some Android devices may show slightly different menu labels; if you cannot find "Subscriptions," try searching your device's settings for "Google Play billing" or "Manage subscriptions."

Cancel via registered mail for additional proof

If you prefer a paper trail or if digital cancellation fails, you can send a formal cancellation letter via registered mail to Tapscanner's parent company, SMART MEDIA INTERNET MARKETING LTD.

1. Write a clear cancellation letter including your full name, email address, Tapscanner account email, and subscription start date.
2. State explicitly: "I hereby cancel my Tapscanner subscription effective immediately" or "effective [date 14 days from today]."
3. Print and sign the letter.
4. Mail it via Canada Post Xpresspost or registered mail (raccomandata A/R equivalent in Canada) to:
   • SMART MEDIA INTERNET MARKETING LTD
   • 11 Sderot HaYachasut
   • Beersheba, 8470924
   • Israel
5. Keep a photocopy of your letter and the Canada Post tracking receipt.
6. Follow up in writing 10 business days later if you do not receive a cancellation confirmation.

Pro tip: registered mail typically costs CAD $20 to $40 and takes 2 to 3 weeks to arrive in Israel, so use this method only if digital cancellation has failed. Warning: the company's response time may be slow; always send your letter via a trackable service and retain proof of delivery.

What happens immediately after you cancel

Cancelling Tapscanner does not instantly remove your access; here's what to expect in the hours and days following your cancellation request.

Your access and billing timeline

When you cancel your Tapscanner subscription, your access continues until the end of your current billing cycle. If you paid for a monthly plan on the 15th of the month, you keep full access until the 15th of the following month, even after cancelling today. After that final date, you lose premium features and revert to the free plan with limited scans and watermarked documents. No charges will be applied after that billing date because your cancellation prevents automatic renewal.

Your scanned documents and local files remain on your device unless you manually delete them. Tapscanner does not delete your account or files simply because your subscription ended; your documents are yours to keep. However, cloud backup and sync features (if enabled) may be restricted to the free tier, so download important documents before your access expires if you rely on cloud storage.

After cancellation: steps to secure your data

Many people cancel Tapscanner because they've moved to a different scanning tool or no longer need the service. Before your subscription officially expires, protect your documents.

• Export or download all scanned PDFs and images to your computer or an external drive.
• Check your cloud backup settings; if enabled, turn off cloud sync to avoid losing files if your account is deactivated later.
• If you use any shared folders or collaborative features, move those documents to a local backup.
• Review your account settings for any personal data you wish to remove (optional but recommended).

Refunds and your consumer rights in canada

Whether you qualify for a refund depends on where you paid and how quickly you act; Canadian consumer law provides specific protections you should understand.

Refund eligibility by platform

Paddle-processed web purchases are governed by Paddle's Buyer Terms, which allow refunds within a limited window (typically 14 to 30 days from purchase, depending on your jurisdiction). Apple and Google each offer their own 14-day and 48-hour refund windows respectively. If you fall outside these windows, refunds are at the discretion of each platform and Tapscanner itself, though Canadian consumer protection laws may entitle you to a refund if the service is materially defective or discontinued.

Your consumer protection rights under canadian law

Canada's Consumer Protection Act and provincial equivalents grant you specific rights when purchasing digital services. If Tapscanner fails to deliver its promised features, you have the right to request a refund. If the company becomes unresponsive to cancellation requests, you can escalate your complaint to provincial consumer protection authorities or your credit card issuer.

Most importantly: if you believe the company has violated consumer protection laws, mention this explicitly in your cancellation or refund request. Write: "I am requesting a refund under the Consumer Protection Act, Section [relevant], because [reason: service defect, service discontinued, non-delivery of promised features]." This language signals to the company that you understand your rights and are prepared to escalate if necessary.

If Tapscanner or its payment processor refuses your refund request, contact your provincial consumer protection office or the Competition Bureau. In Ontario, reach the Ministry of Government Services; in British Columbia, contact Consumer Protection BC. These agencies have authority to investigate unfair business practices and can pressure companies to comply with refund requests.

Chargebacks as a last resort

If the company ignores your refund request and your provincial regulator cannot help, you can request a chargeback from your credit card issuer or bank. Call your card issuer's customer service number and explain that you cancelled the subscription but were still charged. The bank will file a dispute on your behalf, and the merchant (Paddle, Apple, or Google) has a limited time to respond. Most chargebacks succeed if you provide cancellation confirmation screenshots and proof that you were charged after cancelling.

Warning: chargebacks can result in account closure or legal action from the merchant in extreme cases; use this option only after digital and regulatory channels have been exhausted.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but many people stumble because they skip a critical step or misunderstand what "cancellation" means for their access.

Mistake 1: assuming you've cancelled when you've only paused the subscription

Some platforms offer a "pause" option that temporarily halts charges but does not cancel your subscription. After 30 or 90 days, charges resume automatically. Always select "Cancel" or "End subscription," not "Pause subscription." Verify your choice by checking your subscription status 48 hours later.

Mistake 2: not saving your cancellation confirmation

After you cancel, your platform sends a confirmation email within minutes. Save this email in a dedicated folder or take a screenshot. If the company later claims you never cancelled (a common dispute tactic), this confirmation is your proof. Email confirmations are admissible evidence if you need to escalate to a credit card chargeback or regulatory complaint.

Mistake 3: cancelling on the wrong account or platform

If you have Tapscanner on both your iPhone and Android device, you likely have separate subscriptions on Apple and Google. Cancelling one does not cancel the other. Check all your devices and all your email addresses to identify every active Tapscanner subscription. Stopee recommends listing all your subscriptions quarterly to catch duplicate charges.

Mistake 4: forgetting to export your documents before access expires

Once your subscription ends and you revert to the free plan, your account may lose access to premium export features. Download and back up all your important scanned PDFs before your final billing date. Free Tapscanner accounts cannot export high-resolution or batch-processed documents.

Mistake 5: not requesting a refund when you qualify

Many people cancel but never ask for a refund, assuming they won't get one. Paddle, Apple, and Google process refund requests routinely within 14 to 48 days of purchase. If you bought Tapscanner by mistake, were charged twice, or discovered the service doesn't meet your needs, request a refund proactively. Your refund success rate is highest within the first 14 days.

Tapscanner subscription comparison and alternatives

Before cancelling, consider whether a different plan or competitor might serve you better.

If cost is your concern, CamScanner and Microsoft Lens offer cheaper or free alternatives. If you need professional document editing, Adobe Scan integrates with Acrobat and provides superior OCR (optical character recognition). Stopee users often switch to simpler tools once they realize that Tapscanner's premium features deliver marginal value for their workflow.

Checklist before you cancel

Use this checklist to ensure you've covered every step and won't encounter billing surprises after cancellation.

• Check which platform processed your Tapscanner payment (Paddle, Apple, or Google).
• Log into that platform and locate your active Tapscanner subscription.
• Note your next renewal date and current billing amount.
• Download and back up all scanned documents to your computer or external drive.
• Disable cloud sync or backup features to prevent data loss after subscription ends.
• Follow the platform-specific cancellation steps above.
• Verify the cancellation confirmation email arrives within 24 hours.
• Take a screenshot of your cancellation confirmation and save it.
• If eligible for a refund (within 14 days), submit your refund request immediately.
• Log into the platform 48 hours later to confirm your subscription is listed as "Cancelled" or "Inactive."
• Monitor your payment method for any unexpected charges after your final billing date.
• If a charge appears after cancellation, file a chargeback or contact your provincial consumer protection office.

Contact tapscanner if you encounter problems

If you cancel through the correct platform but are still charged, or if you need to escalate your refund request, send a formal notice to Tapscanner's parent company.

Mailing address (registered mail):

SMART MEDIA INTERNET MARKETING LTD
11 Sderot HaYachasut
Beersheba, 8470924
Israel

Include your name, email address, Tapscanner account email, subscription start and cancellation dates, and any charges you dispute. Request a written response within 14 days. If the company does not respond, escalate your complaint to your provincial consumer protection office or your credit card issuer.

Why stopee helps thousands cancel smartly each year

Cancelling a subscription should not require a PhD in payment processors, merchant contracts, and consumer law. That's exactly why Stopee exists. We guide thousands of Canadians through cancellations like Tapscanner every year, helping them avoid hidden fees, protect their data, and reclaim refunds they didn't know they qualified for. Whether you're cancelling because you found a better tool, budgets tightened, or the service simply isn't delivering value, we're here to ensure you cancel confidently and keep your money.

Return to Stopee (stopee.com) whenever you need to cancel any subscription. We've helped thousands recover refunds and avoid duplicate charges across every major platform and service category. Your cancellation journey starts here.